Shout out to Patron Tanielian for his great customer service and helping me get my first car.read more

I had a good experience working with Patron at Toyota of Pasadena! He was friendly, professional,…read moreknowledgeable, and made the entire car-buying process feel easy and stress-free. He took the time to answer all of my questions, was never pushy. Patron was patient, helpful, and made the experience so much better than I expected. I truly appreciate all of his help and would definitely recommend him to anyone looking for a used Toyota. I highly recommend asking for Patron! Also, Alex was great from the financing dept.

I took my 2017 BMW i8 to New Century BMW on 1/7/26 for a check on the overall health of the…read morevehicle. From the moment I walked in Gus Navarro in the services department took care of me like I was family. He took time to explain everything to me and also got me a courtesy car. I wasn't sure what was included in the full inspection and Gus didn't hesitate to answer my million and one questions. Throughout the day he kept updating me on the status of the inspection and called me once it was complete, giving me peace of mind that my car was sound. What a solid guy. He also goes above and beyond for customers. I messaged him during the day to get a photo of my registration from my vehicle and he didn't hesitate to help me out. He was swamped with customers and still managed to get the information I needed even though my car was nowhere near his office. BMW is lucky to have him and future customers will be lucky to have him in their corner taking care of their needs. GUS is HIGHLY recommended and makes New Century standout among BMW dealerships and competitors. I will ONLY take my i8 to New Century from here on out. Thanks Gus and New Century!

This was my second time visiting this dealership, and unfortunately, the experience was just as…read moredisappointing. We walked in, looked around, and waited to see if anyone would come over to assist us, but no one did. There were three employees who clearly saw us but never approached or even acknowledged us. We eventually went outside and asked an employee if someone could help us. We were told that he couldn't assist us and that we needed to go back inside, where someone would eventually help us. This is the first dealership I've been to where we weren't even greeted or asked if we needed assistance. It honestly left us feeling like we weren't being taken seriously, which is especially disappointing when we are genuinely looking to purchase a G80 M3. Unfortunately, this dealership is the closest one to our home, but based on both of my experiences here, I don't feel comfortable returning. Customer service should start the moment a customer walks through the door, regardless of their age or appearance. Very unfortunate and disappointing experience.

1st time customer of Premium Mechanics but spent decades with Gary's Auto Repair (the previous…read moreowner) -- for the first time in my life I misjudged my stopping distance and hit someone from behind. Took my whole front end of! I literally had the car towed to Premium Mechanics on Super Bowl Sunday, put the key in the compartment between the seats and went home. I called the next day, and asked "do you see that trashed Toyota outside" ? ...Anyway, Premium Mechanics just took it from there. What I thought was going to be completely unaffordable and extremely stressful, was actually the opposite and very reasonable. Not only do auto repair, but body and paint too. I need everything for the front end, the hood, the radiator, the AC etc. There even working with me on the couple hundred bucks that I still owe. I was one who was very to see Gary and D go - but if they had to go, I am glad it was replaced with Premium Mechanics. My first trip there was a big one, and they did not disappoint. I really wish I would have taken a "before and after " picture!

Actually 'ZERO' Stars!. I requested an estimate on three services. Transmission, Oil Change and…read moreLimited-slip differential on Friday May 16th, 11:04 am. The person I spoke to was named 'Alex'. He never returned a total for my request! I attempted a third request yesterday at 10: 04 am. Still no response . As of today I would not recommend this business to any one especially Pasadena City College and California Technical University and Associates May 25th, 2025.

Joe and his team are about as legit as it gets…read more They deal with my classic truck, my 4x4 jeep and my daily commuter Benz. Good guys, great work and good communication. I would recommend this place to my woman or my mom and that's saying a lot They do get busy, so be patient!

I was in need of an emergency repair due to someone trying to steal my car the night before. I…read morecalled Halls auto tech to explain my situation and they asked me to bring it in. That morning Joe and his team were able to replace my key ignition switch asap. The experience was so great and fast that I had them replace my brakes and oil too. I will definitely be back for future car repairs.

Ask for Steve!!! This has been our family's auto repair shop (mechanic) forever. It's family owned…read moreand they treat you like family. Steve is very honest and his prices are affordable for quality work. You get what you pay for. We just picked up our SUV for smog check required repairs. He squeezed us in since this repair is time sensitive. He's a man of his word and I highly recommend his business.

09/25/2021 Gas prices are over $4.00 here which is expected…read more I only want to use the windshield wipers because it started sprinkling while driving down Garvey Ave. it moved the dirt around on the windshield. My car wipers just made it worse. The wipers at this station are worn but don't let that worry you. That just means it's been worked in rather than the brand new ones that don't really work.

My partner and I came here for routine 5,000-mile maintenance on his new Toyota, including a tire…read morerotation. We were told by the service specialist that the service would take approximately 2-3 hours. Instead, we ended up waiting over 5 hours. As a Toyota owner myself, I normally take my vehicle to Longo Toyota, and this experience really highlighted the difference in service quality. Unfortunately, the long wait was only part of the problem. We were promised periodic updates on the status of the vehicle, but we received little to no communication throughout the entire process. The service consultant, Julio Perez, was also extremely difficult to reach. His phone repeatedly went to voicemail, and when we contacted the main operator, they were unable to locate him or provide any helpful information. After reading the other reviews, it unfortunately seems that our experience is not an isolated incident. The overwhelming number of one-star reviews regarding communication, service, and wait times is concerning. Overall, this was an extremely disappointing experience. Routine maintenance on a new vehicle should not turn into a 5+ hour ordeal with little communication or accountability. With other Toyota service centers offering significantly better customer service, I would not recommend this location and will be taking our vehicles elsewhere in the future.

Thank you Toyota!…read more My utmost and sincere appreciation goes to the one and only, Yessica Chavez. She was amazing from start to end! No one else comes close to the essence of her presence. Thank you all involved for your support. -Nicole Peña

Our Service Rep, Mike Montoya, is hands down the BEST! He's extremely professional, makes you feel…read moreheard, and always makes your appointment feel personal. During my daughter's last oil change, Mike let us know she would soon need front brakes. He explained her current brake pad thickness, where it should be, the expected cost, and how long the service would take. At the time, brakes weren't in the budget, but because Mike gave us all the information upfront, we were able to plan accordingly. We scheduled the appointment as recommended, came a little early, and Mike was ready to take care of us. I really appreciate how honest and helpful he is, without ever making you feel pressured. And let's NOT forget Yadira! She is just as amazing. The two of them are truly a dynamic duo! They make every visit a great experience and are always professional, welcoming, and attentive. Be sure to ask for Mike or Yadira you won't be disappointed!

I wanted to first thank the mechanics that worked on my 2021 Subaru Crosstrek Hybrid. They did a…read moregreat job in replacing my exhaust manifold that had cracked and was making a very large noise when driving it. They deserve five stars +. Now getting to the reason I have rated this location two stars. I drove down from the Bay Area to the San Gabriel Valley to visit family. The car started making this loud noise after I arrived in SoCal. Sierra Subaru was the closest to me so I took it there. Alexander was the point person and right away identified it had something to do with the exhaust. He let me know it would be about two to three hours to diagnose the issue. In about two hours he sent me an email with a picture of the manifold cracked and also a video that I couldn't access along with the cost which total was $5500. I thought this is quite a bit to pay and started researching warranties. No mention of coverage from Alexander. I then called my home Subaru in the Bay Area and they said yes you are still covered because the Hybrid is a clean air vehicle so Subaru extended the original 80,000 miles by 70,000. Also the State of California has a 15 year or 150,000 mile warranty for anything to do with EV and exhaust systems. I let Alexander know and he said he wasn't sure if it was covered and he would find out and get back to me. Also he would need to order the exhaust manifold because they didn't have it in stock which would take three to four business days and I was leaving back to the Bay in a couple of days. He never called me back so I ended up calling Subaru of America's consumer advocacy line. They called the dealer got Alexander on the line and magically the warranty was confirmed. While I waited for Alexander's call I called Subaru in Puente Hills to see if they had the manifold. They didn't but they were very helpful in locating three dealers in the area that did. One being Subaru Long Beach. When I had Alexander on the phone I mentioned that Long Beach had one and he said "well they usually won't sell to us" I asked him well can you check? Turns out they would sell it to Sierra and someone from Sierra picked it up the next morning and it was fixed that afternoon. Like I said the mechanics were amazing but I wish Alexander would have been more proactive and forthright in the process.

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

Unprofessional and UNFAIR USED CAR experience…read more Please beware of buying a used car from this dealership. They do not do their due diligence when intaking any type of trade in. They sold me a vehicle, in which they failed to inform me that the engine was swapped out of the vehicle they sold me and now I am being told "We didnt know". Please refrain from buying here or dealing with their used car sales. I dealt with Bonnie Zhao. She was nice but failed to disclose the engine swap after being assured that their vehicle goes through a rigorous point inspection check. I tried to resolve the matter with her Manager Joseph Louie but failed to come to any type of agreement. He stated that "he didn't know" about the engine swap but priced and sold me the vehicle as if it had the original engine. They advertised this vehicle with the original on their website and failed to mention anything about the engine swap. PLEASE I BEG YOU TO THINK TWICE BEFORE SHOPPING ANY USED CAR SALE. You can reach out me, if you would like more information. 323.505.8906 - If I can try to persuade to think twice about shopping here, that is my goal to save you the headache. -THEY FAIL TO DUE ANY DUE DILIGENCE on USED VEHICLES. -YOU ARE ASSURED THAT THEY HAVE A MULTI POINT INSPECTION BUT THAT IT DOES NOT COVER THE MOTOR. -THE WEBSITE MENITONED MY VEHICLE HAD A "CLEAN CARFAX" BUT FAILED TO REALLY READ THE FULL REPORT. I want to reiterate that I tried to resolve this amicably but came to no agreement. JOSEPH LOUIE took the time to call me but failed to do anything and claimed that "WE DIDNT KNOW" but they advertised this vehicle with original engine and they failed to catch that. That just shows how unprofessional my experience was. Reach out with any questions please. Thank you for your time!