They need to rethink this one, the staff is rude, the manager named Martha is an overbearing person, and treats people as if they are stupid and ignorant, laughs at customers when they have an issue and refuses to do anything to help them, needless to say the food is poor quality for Arby's be warned when going to eat at this location, you would be better going to one of the other location in the Reno NV area
here is a copy of the complaint that I sent to Arby's and I have been eating at Arby's for many years and have in different states and this one is the worst.
I am contacting you about the complete rudeness of your manager named Martha at the Reno NV location on 04/02/2013, my wife ordered our food and waited for it to be complete and then carried the order out to the car and decided to check it to make sure everything she had ordered was there, she did not see the both french dips in the bag so she contacted an employee who she did know was the manager, and since this person was so rude she asked for the manager and Martha said in a rude tone "I am the manager" she became very rude about the whole thing, she insisted that all the items were in the bag and refused to come and check them and laughed at her and very rudely said "Oh yes it is, and you are just trying to get free food", this also caused a customer behind us to walk out because of her rudeness, once she finally did she did find the item in the bag under a couple of the other sandwiches however her attitude and rudeness is something that should not be allowed, acting as if and treating my wife as if she was stupid, her tone with my wife was very rude, and her putting her hand on her hip and shaking her head and acting like my wife was a complete idiot is something that no one should have to put up with, and as much as we love eating at Arby's we will NOT be returning to this location and we will be posting on Yelp and other sites about this store,you need to deal with Martha, before you loose even more customers. read more