We had to wait for my order that I placed on the app because we got there early and the manager…read moregave my son a free milkshake for the wait. It was totally our fault we had to wait but they went out of their way to make it a good experience anyway. I don't often leave reviews but felt compelled this time. Love 5 guys and love this location!

Always a good burger and fries from this place. I ordered a Little Hamburger, a Double…read moreCheeseburger, and a small fries. The prices are a bit higher than those of their competitors, but the food is consistently good. The service is quick and efficient as well. I would definitely recommend it. The ambiance is pretty standard, similar to most other fast-food restaurants.

The people are always friendly, the store is always clean and 99.9% of the time the ice cream…read moremachine works. (Yes I come enough that be been here when it's broken) This store is a good one.

8.29.25 Excellent…read morecustomer service!! I was looking for napkins and a knife, but didn't see either. A staff member saw me and asked if I needed anything. He went and got me both. I didn't realize that they if you dine in, they automatically provide napkins when they bring your order to you. The same gentleman was working hard to clean the tables. When my hubby and I got up to leave, he asked if he could take my trash for me. He was truly a gem and made me feel like royalty. My chicken tenders and fries were crispy and tasty too. Overall, a great experience from start to finish.

Happier Update (4-days later): Checkers apologized (for the missing bacon) and said they would…read morerefund me. They fixed it quickly. I'm rewinding from three-stars to four-stars, so from "grr" to "always tasty food and good staff, so fix this kind of mistake." I'm ready to put this location back in my late-night go-to list. Original grumpy review: Another late-night fast-food miss for me. This time i tried the Checkers on US-40 Baltimore National Pike, which always serves me hot fresh food, and always has friendly efficient staff. They have a $3 Big Buford deal in their app on Wednesdays until midnight. Just after 11pm (Apr 2026), i ordered one, added bacon, got an acknowledgement text, and picked it up from a nice guy in the drive-thru window. I got home. The burger was hot, fresh, juicy ... but there was no bacon. Sheesh. They had sent a second text to me confirming the order, and the link they sent included a customer-service option. I'll find out in "1 to 2 days" if they'll do anything. There's still a couple more fast-food joints along the road. I'm not sure i am brave enough to try them the next night I am hungry at 11pm.

From the customer service to the food. They are amazing. The homie is Nick who always hooks it up…read more I love Checkers because of this location, I hope they keep it up

6.20.25 My husband…read moreand I don't frequent this establishment as much as we used to. However, I came across a promotion on Instagram and learned that they had a BOGO offer yesterday so we had to take advantage of it. Can't beat $10 for two sandwiches especially with inflation right now. Staff were friendly and I was greeted upon entering. I love that they have a mobile pick up option. I ordered the chicken salad and he ordered the Wreck. I placed my order on the app prior to leaving my office which is located in Rockville. I arrived a few minutes earlier than my pick up time, but it was ready by my selected time. Our order was accurate and our sandwiches were warm and fresh.

Customer service at this location is nonexistent. Most times I come by the restrooms are being…read morecleaned and unavailable. One time I came by they said they had no grilled chicken left. Last night I ordered pickup. My son wanted to wash his hand's and the restrooms were blocked off. Then my kids wanted to get bottled drinks instead of the bottled waters and they would not allow an exchange. I told them I would pay the difference. After going back in forth with the girl behind the counter, I asked her to get the manager. Again, I repeated I can pay the difference. Then the girl proceeded to ring up the drinks and wanted me to pay for them in addition to the bottled waters. Manager came out and told me I would have to pay for them in addition. I don't need 6 drinks! I told them forget it and I would leave nice review and reach out to corporate or district manager. I spent over $40 and they are more interested in fighting with a customer for a few cents...

The employees are no where to be found or they ignore you. By the time they come to the register it…read moreis just to tell you that they will be with you in a minute. Just be prepared for a wait. On top of that I ordered 5 bean burritos and 2 of them I did a up charge to add potato. When I got home there was no potato in none of them. I thought maybe I wasn't tasting it so I opened them up and no potato in sight. I mean if I knew I wasn't going to get the potato I would of not do the up charge which was a recommendation. This location needs some work. It has been like this for a while...

I have been to this fast food place many times and it is a good place but for the first time they…read moremade a mistake. I ordered one supreme beef burrito with extra beef and two chicken planks, but when I got home which is a 30 minute drive, I got one chicken plank. I called the place and on the third try they finally picked up, and they told me they will give me the second one when I visit again but this is something that you guys need to work on making sure the order is right. I know the place gets very crowded, mistakes happen. So I'm not going totally off. But it's just one little thing can make a very big difference and I want to make sure that it doesn't happen with a customer who is extreme. So just take care of these little things. Thank you for offering the other chicken playin and I hope that this mistake does not happen again I posted the first review six days ago and now six days later I am posting one again. They gave me the missing chicken plank that I ordered. But today,I went to Taco Bell, Same location and ordered what I usually order and asked for extra hot sauce and they gave me extra honey mustard sauce. You guys really need to work on making sure the order is right for the people and not making these little mistakes. Thank you

I only visited Qdoba because they had a $5 off of an entree coupon through T-Mobile Tuesdays and I…read morewas informed weeks ago that you can get guac for free. I placed my order online for the next day to pick up during my lunch break. I was surprised they only had a location at Dobbin in no longer in the Columbia Mall and had to drive almost 15 minutes to pick up my food. I arrived and when I gave the young lady at check out my name she couldn't find my order. I ran inside thinking that it would be very quick and left my phone in the car so then I had to go back to get my phone to look up the order number to provide. As I scanned my emai, I saw a message about an error in transmission with sending my order to the restaurant. I informed her of this and she then spoke with a young lady who was preparing the dishes that I later found out was the manager, and asked me to place my order again. I gave her my order and I inform them of my coupon I had from T-Mobile and that's when everything changed. The manager got really nasty with me and said I couldn't use it and that it had expired. I informed her I placed the order online for pick up the next day and already paid and that it wasn't expired when I placed the order. I also showed her the QR code that was still in my app at that time although it did show an expiration date of the day prior, it was still there. She made a big fuss about it and stated that I wasn't able to use it and how it was expired. At this moment I found myself getting upset because I clearly paid for my meal the day prior and if I wasn't able to use the coupon, why did it allow me to. I definitely would not have wasted my time and would have made other arrangements for lunch. I wasn't doing anything unjust and I didn't appreciate her tone she now took with me. I was about to leave without my food and she stated that she would make an exception for me this time. I paused as I thought about how wrong this felt, then stated it wasn't an exception, it was the right thing to do since their website was malfunctioning. I have used codes like this many times before and purchased food days in advance to make sure I was still able to take advantage of the promo code. Other restaurants you're not able to do it. How am I supposed to know this was a restaurant where you couldn't do it when the order went through successfully? I really do not like when people who have the ability to correct whatever the problem is tells you they're not going to do it again. What sense does that make? How about fix your website so that this problem doesn't exist. She doesn't have to worry about doing it again for me because I won't be going back. The food was ok, however I feel like she gave me the bare minimum servings because of the confusion.

Ordered 3 family packs to-go for our party of 15 people and we had more than enough food! When I…read moregot there I was worried it would not be on time since it was such a large order, but they quickly put my order together and I was out by the expected time. Everything in the order was accurate even given the large order size, and everything was delicious! All the food was under $150. I will definitely be coming back and using them for catering!

I rarely visit this location but I was there on 8/30 at…read more2:30 pm. I was impressed by the young man who was behind the register. He was very friendly, helpful and courteous. The older man who cooking was also outstanding. We love your chicken and Chicken polousa.

My name is Gideon. I come here most mornings, and I'm always happy to be greeted by Naz. In my…read moreopinion, she deserves to be the manager. She is consistently kind, helpful, and welcoming, and she truly brightens our day. What makes a place special isn't just the location--it's the people who provide the service. Naz goes above and beyond to make customers feel valued, and her positive attitude is a big reason I keep coming back.

We ordered delivery from DoorDash and we're very pleased. We had a 10 piece chicken tenders, which…read morewere large and flavorful. The chicken was not dry at all. They put it on bread which helps to absorb any extra moisture. The mac & cheese was fine. The boys liked it and it's good enough for a little bit of adult eating. The waffles were quite the hit. I think they might have deep fry them. Might seem like cheating, but oh boy was it really yummy. I suggest you give this a try. Not sure what the end dining scene is like.

If I could give zero stars I would! This was by far the worst customer service I've experienced. I…read moregot there, no greeting, then I ordered my food. I ask for a receipt and Sofia throws it on the counter and walked off with an attitude. I then ask for a refund, since clearly I'm not welcomed here, and told me the manager was not there and wasn't able to give me the refund. After going back and forth with a customer Sofia then threatens to call the police because I wanted a refund? And I still wasn't able to speak with anyone about a refund. And I didn't get the food I ordered either. Overall I will NEVER go back to this place and I hope this company speaks with their employees, especially Sofia, on how to better service their customers.