As a former Chick-Fil-A employee and a very regular customer, I can say this location is better than most. My order is always correct, with the worst mess-ups being no sauce included. The line moves at a reasonable pace and the workers are trying their best to get cars in and out of the drive-thru as quickly as possible. Rain or shine, there are people taking orders outside to ensure the fastest service. The inside is clean and they regularly host family-friendly events like bingo or trivia. read more

I ordered two pimento grilled chicken sandwiches and placed the bag flat on the floor! When I arrived home, both containers were covered in the pimento filling which had spilled onto the bottom container! It had been placed in the bag haphazardly, neither container was closed! I could have saved money by ordering regular grilled chicken sandwiches! I am very dissatisfied!!! read more

Chick-fil-A - Sandwich is hanging out of the container! - Fast Food Near Me - Catonsville, Maryland

It was very crowded and busy but plenty of workers and Chick Fil A seems to do well no matter how busy it is. My first stop after returning from my deployment after leaving BWI. The service was outstanding. The food came out instantly and was very hot and very good. The bathroom wasn't super clean and had a large trash bag sitting waiting to be taken out. And I love their lemonade. read more

If you're a fan of Chick-fila-A's quick drive thru service, I implore you, DO NOT use the mobile drive thru at the Security Blvd location. The first time I gave a pass. Months later I'm in the area and decide to give it another try. Geez... longer wait than my first visit. Save yourself time and use the regular drive thru line, at least 3 vehicles after me got their orders from the regular line while I waited and waited and waited read more

Can we talk about how much fast food has gone up in pricing? Nah? At least post about it. Was craving their tenders. Two orders of them and a drink was 18+ dollars. I'll financially recover from this but the tenders were small as hell. read more

Chick-fil-A - Little bigger then the sauce cup. This area needs a canes - Fast Food Near Me - Catonsville, Maryland

Chicken sandwiches are to small and hashbrowns where cold. Then the lady didn't give me my receipt or my change

The food is what you expect. I live around the corner from the store and for purposes of convenience I go there. Unfortunately I cannot tell you how many times my order has been incorrect. It's so bad now I only go there in case if emergency because I am just really hungry. I don't eat pork. I don't know how many ways I can say it but regardless on average bacon is going to be on my breakfast sandwich. And that's after it's been repeated back to me by two different people! It's become a running joke to the point that I started taking pictures of my food snd then decided no I don't really need to come to this restaurant on a regular basis. read more

I am writing this review here since the same manager is at the Security one also. I literally ordered from this Chic fil a 2 salads 2 times in a row and received one dressing for each salad. I said let me try Security since Ingleside kept doing the same thing. Well Security sent no salad dressing at all. I am hot writing this review. Please reinforce to your employees to check the bag and not just send out anything. So disappointed in Chick Fil A. read more

Everybody is pretty familiar with chick-fil-a. I writing this for two reasons: 1. To talk about the fish and 2. To talk about the soup. Fish: I believe this item is a Available because this is "lent". So I'm not giving up anything but most people give up meat for that period. Well the "fil-a" has made that process easier by having fish as an option. The fish or fish nuggets I believe are mad from cod fish. Very tasty but are smaller than chicken tenders. If you get the 3-piece meal it will cost you about 9$. I think you should get at least 4 pieces to have a complete meal. Just take a look at the size of it next to the tarter sauce packet. The tarter sauce is pretty good but you will probably need one pack per fish for the packers have just enough sauce in them. The soup: Look the soil bowls are too small. Perhaps it's a mind thing but I remember getting the large soup and being full after finished. I feel like it's enough for a child not an adult. Of course I'll come back here because the service is impeccably I love this place!!!! read more

Chick-fil-A - Fish nuggets (limited time) - Fast Food Near Me - Catonsville, Maryland

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Amazing Chick-fil-A in the area that provides fast service and fresh quality food. Even during busy hours, the employees are always welcoming and so attentive to their customers. My go to order is always the Spicy Deluxe with pepper Jack meal. I really like how you can customize your sandwich down to the details of having a certain type of bun to what sauce you would like in it. Meals all come with a beverage and fries and you can choose what size you'd like. Every once in awhile, I also like to order their milkshakes. My favorite is the Cookie n Cream flavor but you really can't go wrong with any flavor. Their lemonade and ice teas taste really good too. You have the option of minimizing the amount of added sugar or if you want a mixture of both ice tea and lemonade together. I've done both dine-in and curb-side pick-up through the mobile app and both have been great experiences. It's really convenient in general to have a fast food establishment that provides well-service but especially during COVID-19 right now. Only curb-side and drive-thru is available at the moment but I'm happy to know that they're still serving the community. I would definitely recommend going to this location over others in the area. read more

Chick-fil-A - Chick-fil-a Waffle Potato fries - Fast Food Near Me - Catonsville, Maryland

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This was my second visit at this location and the customer service was excellent per usual at Chik Fila. Food was hot and fresh as well. However today was different Madame (yes that's her name) came to my table greeted me, provided me with a refill of Sunjoy tea (if you haven't tried it you're missing out) and removed my tray which I felt was very nice. So I'm giving this location 2 thumbs up and thank you Madame for making my experience exceptional. Nice clean atmosphere. read more

I went here today because I wanted a soft-serve cone. Since I had not eaten lunch, I also decided to add a salad to my order. I am always reluctant to visit most Chick-fil-A locations, especially during peak hours because the drive-thru lanes are always so busy and disorganized. To be honest, I cannot think of a time either day or night when this location is not crowded. The bad part is that they have people navigating the lane traffic, but it still does not help. Most of the locations that I have visited also have order takers working within the lanes to increase drive-thru efficiency. The idea is great, but it is not a well-oiled machine. Even with a traffic navigator, order takers, a payment processor, and someone handing out the orders, this process is both inefficient and ineffective. Another problem is the large number of staff working inside of the location. It always appears to be about twenty people working in disarray within one space that seems to create more confusion versus an effortless flow. In recent months this location has also added someone working outside of the window handing customers their orders and from what I can see, the disconnect may not necessarily be with the external operation, but possibly with an internal disconnect. Again conceptually, the assembly line effort is a great idea, but the efficiency is very low. I was in line for about twenty minutes or more with the assembly in full swing. There really has to be a better way. Quick update: In addition to the process being inefficient, I was charged $2.00 less today for my Cobb Salad base, but was charged $2.00 more last week. I called the manager to obtain clarification about the pricing discrepancy. As usual when an error is pointed out on the business side, my inquiry was with met with disregard, which further adds to my issues with their assembly line operation. Apparently, there is no consistency in training staff about pricing. The order taker last week overcharged me for my salad and the one on duty today, charged the correct amount. Now everything makes sense. read more

Chick-fil-A - A large cone! - Fast Food Near Me - Catonsville, Maryland

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Chick-fil-A is usually my go to on hard days of solo parenting my three little kids. This evening I went to the drive-through and once I got home, I noticed that part of my order was missing, including French fries, all the sauces for the kids and the toys. In addition, the chicken was clearly over cooked, slightly burnt. When I called, I was told that I would need to come back to get everything fixed, which is not convenient with the little ones. Simply not their best day, but also not my first time missing items from my order. read more

If this was a McDonald's I'd be disappointed in the service. Always slow, always disorganized, and rarely accurate. Why do I ever come back? read more

This Chick-fil-A, is the worst location. The Parking is is too small and the Staff act as if they could care less. Customers donor abide by the traffic signs, they jump lines i cars and when you alert the Staff. They act like UGHH! . My final straw was when I went through Drive through. And the person in my car made a Mobile order. I also made a traditional drive up order and did not have my phone , so I paid cash. I asked for the receipt to upload my transaction later. When I got home I noticed that the cashier Latrell added my purchase to my Friends Mobile order. They staff can care less what they do. Last time ever . read more

I was charged for an order that I cancelled and have spent the last 2 weeks trying to get the charge reversed. There is no way to contact the franchisee and I have not been able to get anybody to respond to my requests for a callback. Shop at your own risk I just spoke with the owner who was full of excuses and very short on concern. The restaurant needs an overhaul from the top to the bottom. I'll be finding somewhere else to spend my money read more

Worst Chick Fil A I've EVER been to. As we all know, Chick Fil A doesn't only give customers delicious fast food but they also have organized and friendly workers. That's not the case for this particular Chick Fil A branch. My kids had the Chick Fil A chicken nuggets that is like no other, simply delicious. Except, the chicken nuggets at this branch was DISGUSTING! I was so confused! Why did it taste dry and not seasoned properly?!i thought all Chick Fil A were supposed to be the same. Not this one. They need a new manager and new workers. If they don't do this, they should just shut down. Not only was the nuggets disgusting and not the typical Chick Fil A nuggets, but they don't even give out those cool ketchups that have two different ways to open it. They give our regular McDonald's packets of ketchup. Like what?!?!? My waffle fries were undercooked also. And I know I am not the only one who complained about this. I know the lines are long and you just want to get everyone out of there, but nobody wants soft and soggy fries! Also, in the drive thru like, they have two separate sections from which you order and then you merge into one lane. Well, once I ordered, they made me wait until 3 other cars from the lane beside me finished ordering so that they can go in front of me. I thought that was unfair because I ordered before them and was ahead of them in the line. This weird and unorganized way of them keeping track of which order goes to which car obviously backfired because one of the workers was trying so hard, running around back and forth trying to find the car that ordered a peach milkshake! You see, this branch in particular needs new workers and new management. They are unorganized, they are not following the recipes, nor are they friendly. This branch will ruin Chick Fil A's name in which we all know and love. read more

Chick-fil-A - Fast Food Near Me - Catonsville, Maryland

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This Chick-fil-A holds up to the same standard of all of them as far as customer service, it is excellent. The staff is always friendly whether I decide to go through the congested, very busy drive through or walk inside. The drive through takes a minimum of 10 minutes regardless of what day I have come to this location. If I am in a hurry I walk inside and it's always quick usually 5 minutes on average. On my last visit while I was in town, I stopped in the restroom before getting on the road. This was my first time walking into the bathroom of a Chick-fil-A. Surprisingly the bathroom was immaculate with a nice full size mirror and the biggest shocker was the complimentary Mouthwash. I'm not sure if Mouthwash is standard for all Chick-fil-A's but it was very impressive. Two thumbs up for fresh breath and excellent customer service. read more

Chick-fil-A - Complimentary Mouthwash - Fast Food Near Me - Catonsville, Maryland

All about this chicken deluxe with no pickles sandwich. Hot, fresh and tasteful! Isn't she beautiful read more

Chick-fil-A - Fast Food Near Me - Catonsville, Maryland

This place is pretty cool. Everyone working here is usually very polite and very concerned with high customer satisfaction. When I visit, ever so often, I usually order curbside via the app and am able to receive my order in no time! The order is always clean, well-packaged, and accurate. "Norma" was my curbside server. She was so kind and efficient. Smiling and professional, she brought my food to my window and thanked me so sincerely. The manager on the morning of April 6 was also very professional and customer service-minded. She runs a smooth sailing, tight ship. I was impressed! Chik Fil-A attracts so many great employees and draws so many visitors who then become faithful patrons bc the chain has a reputation for good fare and makes a practice of treating customers like valued gems, of maintaining polite servers, giving to the unfortunate, feeding the hungry, building up suffering communities, educating young minds, and remaining true to Christian and family values despite external pressure to sell out its Godly ethics. Moreover, the CEO is still able to maintain cordiality and charity which he extends even to those who condemn and harass him. He has his employees do the same. He closes on Sunday, keeping the Christian Sabbath despite loss of business. Thus, I love his soul, his drive, his sweet grit, and his dedication! And everybody usually loves his Chik Fil-A personnel as well as his food! We should all eat more 'chiken' ! I'll always love my BEEF though! lol read more

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I just had a Deluxe Colby Jack Chicken sandwich with a side of a long hair . Utterly disgusted . The service and quality of this location is getting poorer and poorer read more

Very friendly and efficient location. They do a great job with all the customers and continue to have great service and good fresh food. read more

Chick-fil-A - Hash Brown Scramble Bowl. Chick-fil-A- Chicken Biscuit. Sauces and a side of bacon n xtra bfast fillet. - Fast Food Near Me - Catonsville, Maryland

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Chick filet is my favorite . I know it's hard to wear a mask . However , if your going to wear it just on your mouth ? Don't wear it at all . I'm sorry but how is that ok . The only one wearing one properly was the young lady that took our credit card. I do love chic filet though . read more

Chick-fil-A - Fast Food Near Me - Catonsville, Maryland

This is how my fries came WITHOUT me eating any! This is my least favorite Chick-fil-A because my order is ALWAYS off. I've ordered a salad but was given no dressing. Ordered Mac & cheese but no utensils...The list goes on. It's the closest to me but I know there's always going to be an error when ordering curbside read more

Chick-fil-A - Fast Food Near Me - Catonsville, Maryland

Stay away. One of their employees stole my credit card about a year ago. Manager called me initially to say sorry, but then i never heard back. No refund, no resolution. For all i know she still works there. If you can, got to the one off Executive Dr. and Rt. 100. The employees won't steal from you atleast. read more

This is IMO hands down the best chik-fil-A. This place stays packed, BUT they are always on point and fast. Always. Using the app to order curbside is a gift from heaven. I've never had any issues with my order and based on other stores the food is better here. Some other stores, don't always cook the chicken fully. Which I think is weird. I don't want burnt chicken, but I need cooked chicken. Customer service is stellar, I don't eat a lot of fast food. But if I do, I pick this place and location every time. read more

It's Chick-fil-A! Like any Chick-fil-A the drive-thru is ridiculous...The inside was just the same unfortunately. It is in a grocery store parking lot so you don't have to park near the restaurant, which is a plus. They do have outside seating which was a nice break from sitting outside. read more

It baffles me that they consider the one on top a strip. It's basically the same size as my finger. Very disappointed. read more

Chick-fil-A - 3 Chick-n-Strips Meal - Fast Food Near Me - Catonsville, Maryland

I mean, it's Chick-fil-A. That alone should tell you everything you need to know about this place. But in case you'd like to know more, allow me elaborate. The food is amazing. The customer service is superb. They operate like a well-oiled machine and always end with, "my pleasure." Stop in and experience greatness. read more

Chick-fil-A - Found a fry shaped like the Batman signal - Fast Food Near Me - Catonsville, Maryland

Order placed at 8:43am, I received the rest of my order 8:59 after they told me they had no more produce. Poorly managed read more

Chick-fil-A - 16 minutes for an egg white meal - Fast Food Near Me - Catonsville, Maryland

This location ONLY on Ingleside and Baltimore National pike is the absolute worse. They hire these young kids who don't want to work and all they do is joke and play. I visit today and it was my last straw. I had to call corporate because of the misinformation I was given while ordering my food and the snottiness of the manager Kendell! If you love chick fil a go to another one. Also, I asked for my daughters sandwich a certain way and of course they fucked that up. My fries was cold and my experience was a joke. Y'all got to do better when people are paying their money. read more

I have been going to this place for over a year. You would think after all the bad reviews and terrible shit they do they would get it together. Today I was happy cause the line moved fast and I got my food quick, too good to be true, right? Yes of course, it's the Baltimore National Pike chick fila I get home already consumed my fries ready for entree. Oh what's this, a spicy chicken sandwich? I can't eat spicy food it fucks my stomach up. I'm looking at the receipt, I didn't ask for spicy this doesn't say spicy. They got the deluxe right, but i don't care. I hope this chick fila shuts down. Incompetence breeds incompetence. I'll go here when I have no other choice but honestly I'm going to work my hardest never to return here. Hopeless pathetic crap restaurant, crap maanagemnt, crap people, crap service, this place epitomizes crap read more

I want to be clear I'm rating this by chick fil a standards. Chick fil a almost NEVER lets me down. This place has let me down almost every single time. Soggy fries, poorly made sandwiches, insane wait times. Chick fil a is a place of consistency. It's what brings me back time and time again. This place has left a sour taste in my mouth and I'd rather not drive to their insanely packed parking lot to get mediocre food. read more

This place is shit they gave me the wrong food then got mad at me for it how do that work

So Listen... Everybody was talking about that Watermelon Mint Lemonade... So me being the foodie I am... I had to go and try it. So I went about Ten on Saturday morning.. They were still on breakfast but I was praying that I could still get the lemonade. I was in line for about 20 minutes. Chic Fil A is always crowded, I guess because it was so good. Let me just say the 20 minutes of waiting was well worth it. The drink is so good and refreshing that I went back twice in one day. Just because I knew that they were closed on Sunday I had to go and get another fix of Watermelon mint lemonade t make up for it. Let me also say that I have never went back twice in one day to a place just to order the same thing. I will also be going again today as well. While I was there I met one of the assistant managers there named Byron who also went above and beyond for me. I was out of the driveway and I decided that I wanted another Watermelon Mint Lemonade and he took my bankcard and went to go get me another one while my car was parked in the parking lot. ( I never feel like getting out of the car) If you love mojitos or anything really sour or just a refreshing drink please go and try the Watermelon Mint Lemonade drink TODAY... read more

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Always a pleasant experience. The restrooms are always well kept. The staff actually seem like they care about your experience JUST tried the Mac-n-Cheese and me OH MY!! I am pleasantly surprised. Goooood stuff read more

Chick-fil-A - Fast Food Near Me - Catonsville, Maryland

I give them 5 stars because, they moved that line during lunch rush like it's nobody's business. Plus when you get your food, it is hot and fresh. The staff was very friendly, and the food was so hot and fresh that I had to wait a little bit to eat it. I was going to eat there again today, but the line was a lot longer. Apparently everyone wanted a taste. Will go back next time I'm in the area. read more

This is a pretty busy location situated in the middle of a retail area. The service does a good job of keeping pace with the amount of patronage. The facility is clean and modern. Despite being on the corner of a busy major intersection, there are plenty of options to make it easier getting in and out. Food is always fresh and fast, even when you customize your order. They do chicken well and with a small menu the food is consistently delicious. Their One app they have makes ordering a breeze and beats the lines. It also earns free treats almost every week between purchases and the corporate promo offers. I like Chick-Fil-A almost anywhere, and this location has not disappointed. read more

It's hard to imagine that our favorite "fast food" chicken joint can't do a grilled chicken sandwich right. Don't spend the money on the grilled chicken sandwich, it's dry and skinny and tasteless. Stick with what you know chick fil a the yummy fattening fried chicken sandwich. At least it tastes good. I wish I had that $5 back! On a positive note our regular choices of tenders and the traditional chick fil a sand was delicious as ever. read more

Expensive, bad ingridiants and bad service. The sandwiches here do notvleave a goodbfealing in my belly. read more