Rude staff. At the end the service they make you feel like they are giving away the food for free. Please have your receipt with you until they give the food and double check. They missed couple of our order and when asked, she said you had to pay for it. We had to show the receipt. They may be tired but they don't had to be rude to customer. No excuse for that. read more

These guys don't seem to understand how a drive through works. About half the time I come here, they tell me to go park or to come through the drive through again because the food isn't ready. To be clear, I'm not ordering anything complicated or in any large quantities. These are typically $7-$10 orders and I end up waiting around for them to get me the food. read more

Food was great, however the staff was a tad rude when I asked for my food that the mobile app said was ready about 10 minutes beforehand. Other than that the place was clean inside and out! read more

i just called not even a minute ago and was left on hold , no problem . i had a question about the menu and when i asked "are ur crunchy tacos gluten free" , she ENDED the call? wonderful customer service . do better!!!!!!!!!! read more

The food was bad cold , and I had gotten a Baja blast tasted flat , I had then gotten a nacho fries with a very little portion , I went back to ask if it was a small fries and it appreared it was the "required portion" by story policy , very bad do not go here. read more

Taco Bell - How much it should be - Fast Food Near Me - Catonsville, Maryland

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I love Taco Bell . They never go wrong ! The will add new dishes, but they are always good The service is fast , The employees always cordial, Thanks Taco Bell read more

If I could Rate this location ZERO Stars, I would. Apparantly Taco Bell has Managers with absolutely no Customer Service Training. They must give them the Title and say "Go for it"! I have been visiting this same location for over 25 years. On Sunday June 22nd at approximately 1:45 AM, I waited in the Drive Thru lane behind 15 cars for about 20 minuites. Then, when I get to the Speaker, I wait 15 minuites, (total 35 minuites) while a long line of approximately another 12 cars forms, behind me. With all cars gone in front of me (already got food and left) I began to think they must have fallen asleep in there so I pulled up to the Window to place my order. The lady who identified herself as the Manager, said "Our device must not have picked up your vehicle but I can Take your order now and you can Pay now, but you will have to "go back around and get back" in line to get your food. Keep in mind, I have a huge F250 Crew Cab with 4 full doors. How could it pick up little cars but not this huge truck? I explained to her that I already waited over 35 minuites and was not willing to get back in line, all over again! I "kindly" insisted "no", I was in line and already waited over 35 minuites at this point and I refused to do it again. She called Baltimore County Police on me. I guess it is my fault that in 2025, with AI and all of the other High Dollar technology out there, their system did not detect my vehicle so "I", the Customer was to be inconvenienced, by having to get back in line all over again. Had she been "properly trained", and not just "cut loose", with no actual Management Training, she would have simply said, "I apologize that our system did not detect your vehicle but I can take your order now and allowed me to wait right there at the window. Not to "further" inconvenience me by having me "Pay 1st, unlike any other Customer, then force me to go back around the building to now get behind the additional cars that came after me and the now longer line because their system malfunctioned, to then pick up my Cold food. What an inconvenience for the Customer, Really? And then, she proceeded to Call the Baltimore County Police on a Customer, when it's the Managements fault, is utterly unreasonable. Some people with authority that have no Management Training, should not be Managers, period. I have been in a "Senior Management" position with a Multimillion Dollar or over 30 years and that resolution would have "Never, Ever" entered my mind for a Customer who was definately not in the wrong. Fearing that type of ignorance may prompt them to Spit in our food, I left and went to a completely different restaurant (not Yum Brands) for my food. If this is acceptable behavior from Taco Bell Corporate and the Parent Yum Brands, I will no longer patronize any Taco Bell or Yum Brands establishment. Entirely too many other Food Choices to be disrespected by the Lady, whom represents themselves as the Manager. Lost Customer? read more

Horrible service. They got my order wrong in the drive-through. I had to go inside and get the rest of my order. Luckily I checked my bag. The manager was not very helpful. I did not recommend this restaurant at all. read more

This is by far the most consistent Taco Bell in the Baltimore area as far as food quality goes.

Every week, my son in Michigan sends me Taco Bell Taco Tuesday food. I'm in Assisted Living in Baltimore. It's not only delicious but fun! Taco Bell handles the orders perfectly and I really appreciate it. read more

I use the Taco Bell app all the time come here to this location often all of a sudden they can't take a $50 bill not listed nowhere outside the building. They don't mention it before you order and then have the audacity to tell me they can't with some get a little print out you need to let people know before they order food That you're scared to take people's hard earn money because you think it's fake read more

Never had a bad experience here. I come here all the time and the service is always reasonably fast (drive thru is faster). The inside is always clean and well maintained. Great workers and great food. read more

This Taco Bell is the best I've been to and I've been there multiple times and the service is amazing. The food is sooo good and I love it. This is an old time classic and I will come back. read more

Taco Bell is one of my favorite places to eat. The staff is always friendly and the food is always good. Their current $5 special is outstanding!!! read more

very frustrating. I attempted giving this location numerous chances for years but it's terrible. something is always missing from the bag or from the food order itself is always wrong. Today was my last time going after being served expired food. The food was sour and you could immediately tell the food wasn't good to eat. I spent about $15 on this visit and couldn't eat anything I ordered. I had already went back 2 times this visit because they kept forgetting items and made my order wrong so I didn't bother going back this last time. It's very upsetting paying hard earned money for a quick bite and continuously being let down. I live around the area and have been coming here for 15+ years . It's so disappointing because you can visibly see the decline of customer service and worth ethic here. This location needs an entire rebrand. read more

Taco Bell is one of my favorite fast foods. This location on Baltimore National Pike in Catonsville is the closest location to my home. This particular location has been recently remodeled so it is now very clean and up to date looking. However the food and service here is just as underwhelming as it has always been. I went here to get dinner for me and my partner this past week. I hadn't been to Taco Bell for months due to watching what we are eating. This was supposed to be a treat. First they redid the menu and they got rid of my current favorite menu item. They also got rid of most of their value priced menu items. I ordered a different burrito than what my usual favorite is and while it wasn't bad it wasn't particularly good either. Also the serving sizes at this Taco bell are smaller than any other Taco Bell that I have been to ever. And the prices are higher than other local Taco Bells. Oh and also the drink that I got didn't have the syrup in it so it was off as well. Honestly I would avoid this place. I don't plan to go back here. I can't tell you how many times they have mixed up past orders. If you want Taco Bell try another location if at all possible. read more

2 star because it's open late and really not much around. Need to lower prices for the food. Could make my own tacos for better quality and cheaper. Jake n kev read more

I recently went here and got burnt for my money because it was messed up. Just got off work wanted something quick to eat got home to find out that my order was done wrong. Tried calling the store phone ring for several hours no one answered. In case they're reading this it's order number# 311702. The order probably is messed up due to distraction between coworkers and to drive the window. Anyone else is reading this, I ordered the Doritos locos combo with one cheesy gordita crunch. Got charged for it but didn't receive it. What I got was a side of potatoes with sour cream on top of it. I did get my Doritos locos combo but I did not receive my cheesy tortilla crunch. I should have checked before I got home. But I gave them the benefit of the doubt because it was sealed and I was tired from working and trying to get home. Just a cautionary tale to check your bags before you leave and to make sure to not have so many people distracting the order taker at the window. read more

Taco Bell - Potatoes that I didn't order and not my cheesy gordita crunch - Fast Food Near Me - Catonsville, Maryland

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I love their food I can't help it but I do . It is a great snack food and lunch food Also going to after school practices Always fresh , I honestly cannot complain Service has gotten faster, and food much better read more

I am usually not one to leave a review but as a college student, this location sucks! #1 they have mixed up more than few orders I have had and take awhile to help you out. #2 I have called late at night to check hours because I wasn't sure if they were actually open until 4am after covid and when I asked the person on the phone they literally hung up. I do work retail so I understand frustrated workers but I just needed a simple time and I was calling to be polite. Do not come here if there is a closer location to you. read more

07/10/2021 - Ordered in person at the store for 3 Chicken Chalupas and a drink to go. In a haste the store staff had just packed two chalupas in a sealed pack, that I didn't check until I reached home. I didn't wanna drive back 8 miles one way again just to get this chalupa.I tried reaching the store multiple times but no one ever bothered to respond. Totally disappointed seeing only 2 Chalupas. read more

Taco Bell - Chicken Chalupas - Fast Food Near Me - Catonsville, Maryland

We came here the other day and ordered cheese quesadillas, a potato soft taco, and the 12-pack cinnamon balls. The food was good, we received enough sauce packets to fill a swimming pool, and the order was correct. The two stars is for customer service. For some reason this location doesn't have a screen with the total when you pick up at the delivery window. The first thing the employee did was give us a soda we did not order. Evidently the previous car forgot it, so he offered it to us. We accepted it. Why not? Free soda. We wanted to pay with cash, and the employee said he didn't know our total because the total was up at the front register, but he said he would accept our cash payment. What does that mean, we did not know. We found this to be strange, unordinary, and suspicious. We said we wanted him to give us the actual total and the correct change. He then went to the front of the store, came back with our total, gave us our change, and we said our goodbyes. He rounded the change, though, to the nearest dime, so gave us back less than what was owed to us. Taco Bell wins my heart, but this visit shook my confidence. read more

I went to this location on Tuesday January 30,2024 at 2am and I ordered a grill steak burrito 2 of them. Once I got home to eat my food , I took a bite of the burrito and discovered it was spicy and I can't eat spicy foods at all. I called the location back and asked to speak to a manager and was told that I was speaking to the manager and she stated that I couldn't get my money back and that it was my problem not there's that I couldn't eat spicy food. She was very nasty and she also stated that I couldn't get my money back or exchange it for something else I could eat. She also stated that if I came back she would call the police on me, which is crazy because I spent 20 dollars on some food I can't even consume. I will be calling their cooperate office in regard's to this matter. I think that it was truly unfair to me to have w to eat something that makes me sick. I will never visit this location again. read more

This Taco Bell is at best, disgusting. Took my mom there today around 5 pm For a quick bite while we were running errands. Ordered 2 taco supremes/2 drinks. Manager brought order to counter yelling 218! 218! I said that's me but this is wrong. She looks away and tells 2-1-8.. again I say ma'am, that's me but my order is wrong. She says nothing. The drive through girl came over and took over. My nacho taco shell Was either not heated or stale; couldn't tell. The tacos were wrong, no sour cream and then, moms taco had 3 pieces of "white" tomato on it. Female manager totally involved in everything but her job. The man behind us made an order of a shredded chicken burrito. He got a nacho cheese taco. He spoke a bit of broken English and was struggling to communicate . He tried to explain to the manager he didn't like what they made him and was saying I ordered the shredded chicken burrito. Finally, I said to the manager; STOP TALKING IVER HIM TELLING HIM THATS WHAT HE ORDERED! He didn't order that. I was standing there when he ordered and he pointed out he wanted the chicken burrito "just like the picture." She walked away. We took a couple bites of food and it was nasty. We cleaned our area because goodness knows there wasn't a clean table not chair in the restaurant and barely anyone was there. Before leaving, I used the restroom. If I would e seen that before we ordered, I wouldn't have let the rats eat there!!soap dish broken.. I frantically tried to squeeze soap out. Toilet OH MY!!!! The hand dryer worked only when I pulled my hands AWAY. When I put my hands under, it stopped working . For a minute I thought.. wait, I must be on a hidden camera show. I went back out to dining area to get my mom. At that time the team trainer and 2 trainees were standing in order area. "Manager" Was standing in front of register. No other customers. Manager seen my face and bee lined to the back. I said to the young lady. This place is gross! The food is horrible, the dining area is like a grave yard of trash and food and that bathroom! You guys use that , correct? She hangs her head and says yes! And that's ok with you? You can't was your hands correctly and then you touch peoples food?? My final Words were .. pass this in to the chicken manager that left you to deal With my complaint. My name is Dawn. I will be calling the health department and corporate about the conditions and sending the pictures I took. I pray it's fixed starting with eradication of the manager who clearly could care less and would rather text. You all should be ashamed! I went to my car and googled health department; made the call but they were closed. I will be calling first thing tomorrow and sending pictures. I urge anyone who has dined there that has had a similar experience to also call. It's time we stand up for paying hard earned money for over priced foood in filthy conditions. I'm not taking this any longer. Up your expectations and stop making the corporate heads rich while we eat crap! Let's make a stand! read more

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Our mobile order on July 19 at 7:20pm came out at the drive thru after an hour! The order of 30 items for the family came out with only 18 items. The woman who came out with her headset on barely spoke English, and then claimed to be the manager when we asked to speak with the manager in charge. She kept asking to take my wife's cell phone with her into the store to show what was ordered. When pressed that they should have the order in the computer she conceded that they did. After showing the error she seemed to finally understand the order was grossly incomplete, and the food made so far is cold. She asked for 5 minutes to remake the order but that was now another 12 minutes ago. The store will not permit any customers to enter the store, and the store phone number forwards to a fax machine. HORRIBLE experience!! When they finally brought the order out again it was still missing three items! read more

Do NOT order on the app. I ordered 25 minutes ago and it's still not ready. I could have ordered in the god damn drive through and been home by now. Smh "fast food" read more

I was out and about and decided to try this Taco Bell location for the first time. Fast and friendly service. I got both the Mild and Wild Naked chicken Chalupas. They both were fresh,hot and delicious. Each sauce has tasty qualities. I highly recommend trying these because they are available for a limited time. read more

Taco Bell - Naked chicken Chalupa - Fast Food Near Me - Catonsville, Maryland

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I've been coming to this particular Taco Bell location for over 10 years. The service is almost always horrible except for the last time I came here. There was magically no line at all and the young man taking our order was very nice. It was a rare occurrence indeed. The food is always good and my order is always correct, so I can't complain. But try to avoid late night weekends, or else you might be sitting in line for 20+ minutes. And you might get snapped at saying "is that it?" and "what's yo drank?" read more

Easily the worst Taco Bell in the area. I remember one time I showed up at 11pm and they just told me to go away.

Just found some hair on my food long hair from weave or tracks and it's not mine sat in line for over 30 minutes waiting on food they gave me half a cup of soda. They forgot to give the prior customer their drink completely so I let her get her drink before me all while the cats are piling up in line while I watch the workers stand around talking. read more

Taco Bell - Fast Food Near Me - Catonsville, Maryland

Absolutely the best experience I've ever had at a Taco Bell in my life. I'm not exaggerating. The food came out quick and hot. It was absolutely delicious. Whatever they're doing in that kitchen rhey need to keep it up, because wow!! read more

I am a huge fan of Taco Bell for over 30 years, but please do not go to this location. They will mess up your order, short your food repeatedly no matter what you do. This started 2 years ago because I have been going here since I was a child. They shorted us food (a million times), and made us wait in a parking lot as punishment to never even come out and give us the food we ordered. No receipt, and refused to tell me his name, but he is there all the time 'bossing', he truly is a bully, and put me in tears. The food will be completely opposite of what is ordered and half the order will be missing. read more

Second time here, and last. Ordered a Fritos burrito, and instead of subbing the Fritos with the other hot chips and letting us know they're out of Fritos, which they didn't, they decided to crush stale TORTILLA into the burrito. Screw this place, sub "screw" with the F word. read more

Taco Bell - Stale "Fritos" - Fast Food Near Me - Catonsville, Maryland

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8 items missing. 3 items received were incorrect. Grub hub order (hour late). 3 orders in a row disaster read more

I have been to this Taco Bell numerous times over the years, and can say the service level has drastically gone down. Bad experience #1 was 3 months ago at 7 pm. I always walk inside to avoid the drive thru traffic. Nobody was in line, and my order still took 20 minutes. But I realize every restaurant has a bad day. So bad experience #2 happened yesterday walking in again. This time at 8 pm. 6 people waiting for food, but nobody in line. Ordered a Nachos Bell Grande, steak quesadilla, and 2 cinnabons. I waited 25 MINUTES TO GET MY FOOD! Full staff on hand. One woman had been waiting so long, she just got fed up and asked for her money back so she could leave. I will say the food was still hot and tasted fine, but overall the time burn isn't worth it. If you live near this location and really want Taco Bell, please don't go here. Make the sacrifice and drive to the Columbia location read more

They are advertising drive through orders on the app however they are not doing this. The app tell you to wait in the drive through, when you get to the speaker they tell you to come inside (after waiting in the drive through). I then had to wait an additional 5 minutes inside- which is what I was trying to avoid! The manager said they didn't want their drive through getting backed up so they do this to all app orders. Won't be going to this location again. Also messed up order to top it all off. read more

Terrible location. It is a drunk food affair no question. Usually you just hand a drunk Taco Bell and they are happy. Well you have to get handed the food first. SLOWEST SERVICE I've ever encountered. TERRIBLE! I already hate the fact I see Taco Bell wrappers on my floor the morning after a drunk night. Thank you for making it easier for me to not make this mistake again! read more

TERRIBLE. Slow messy and messed up my order 5 times ugh and the bathrooms were dirty and disgusting

Enjoy the "slow food" dining experience at this Taco Bell for a fraction of the cost of a five star restaurant. Meal took 25 minutes, no exaggeration. If you weren't hungry when you got here you will be! read more

"Abandon Hope All Who Enter Here" ~ Sign At The Entrance of Hell (also posted at the drive thru entrance of this Taco Bell location) This is easily the worst Taco Bell I've ever experienced. Typical drive through waits are around 20-25 minutes. The same length line (5-6 cars) would take 3-5 minutes at any other location. Last time I was there, they closed the doors 1 hour before the posted dining room hours. When I knocked on the door and pointed at the hours sign, they just looked over with a stoned "Derp face" and ignored me. So, you would imagine that a taco tastes pretty good after waiting 20 minutes. You're hungry, right? Nope. The taco quality is also mediocre. To be honest, "mediocre" is an understatement. These tacos are basically not worth eating. And I eat ANYTHING! I eat Taco Bell on a practically religious basis: 2-3 times per week like it's going out of style. I have been to a ton of locations. When in Baltimore, I actually drive an extra 20 minutes to avoid this Taco Bell location and go to another one. Yea, it's that bad. read more