Caleb came out to give us an estimate. Immediately, we noticed his passion for trees. He knew all of the various species growing on our property, as well as the various things plaguing some of them. Caleb made it known right away that he prefers not to cut down trees if at all possible. We appreciated that attitude. In the end, his quotes were very reasonable. He gave us a verbal quote on the spot, and later emailed a written quote that contained all of the details we discussed, with the exact same pricing he gave us verbally.
In the ensuing weeks of getting the work scheduled, we experienced even more professionalism we did not expect. Among other work we wanted done, we had to have several trees cut back due to home insurance purposes. Our home insurance provider gave us a very short time frame to have the work completed or our policy was going to be cancelled. Because Arbor Roots was booked solid all month, we worked with Emily to schedule the crew to come out on a Sunday! Given our circumstance, they were willing to give up their Sunday to help us get the work done on time.
When the day came, Caleb and Emily were both there as well as another crew member to perform the work. It was a nice change to deal with the same people through out the entire experience, from scheduling the quote to final cleanup. We were also impressed with the way the crew worked together. Always watching out for each other. Safety was definitely first! They worked quickly even though it was over 100 degrees that day! They also never seemed bothered or frustrated with both my husband and I peppering them with questions. They filled us with more knowledge on both the trees they removed, and on the trees we had remaining.
Over all a GREAT experience and we will continue to use them for all of our arborist needs! read more