Hello Yelp community - so here you see how Aquos treats it's customers. Response from Harold - Owner- Harold T.'s comment on your review: Raymond S. AKA "Charles" We have completed your project, exceeded our contractual obligations, and your abuse of our employees and family has been unacceptable. Accusing us of "CAUSING YOUR DOGS TO HAVE P.T.S.D?" Some people ........I hope the best for you, and your dogs. SENT PRIVATE MESSAGE - NO RESPONSE Hi Raymond? Please provide your contact info, I would appreciate the opportunity to discuss your project, but I can not match your name to our customer list? We have never left any projects uncompleted, and we provide and excede all the work specified in our construction agreements. Respectfully, Harold We have posted pictures of "completed" project, and Harold claims Aquos exceeded contractual obligations - so replacing pillars/pillar tops done improperly the first time with standard concrete collar when our contract states sandstone is exceeding obligations. poor craftsmanship on repair/replacement is exceeding obligations. OWNER OF AQUOS - HAROLD's WORDS HERE IN WRITING FOLKS. NO ONE HAS EVEN COME OUT TO INSPECT THE PROBLEMS....HOW WOULD THEY KNOW.... Now we want to get into issue around our dogs. We clearly stated at the beginning of the project that we have 3 dogs, 2 golden retrievers (1 a puppy less than 3 months old) but more importantly a very protective rottweiler, this was clearly identified at the start of the project for the protection of myself (liability if she attacked a worker in the yard) and to protect Aquos employees, as they have a tendency to come to work on your project un-announced, so yes it was important to identify this issue (I CAN EVEN SHOW YOU OUR POOL PLANS THAT STATE IN BIG RED LETTERS, OWNERS HAVE DOGS. I never claimed that my dog(s) have PTSD, I stated to Shawn when his workers entered my property without notification to us to clean all the gunite spray left on all our exterior windows across our yard, that having his employees washing my windows with us not home to properly put our rottweiler away where she doesn't think someone is trying to get into windows (see Aquos had to send out concrete company because on our brand new home we had a very thick residue (gunite spray) that could not be removed - funny they put paper up to protect my wood fence, but not the back of my house...), probably not the best idea, not to mention the damage she did to our brand new plantation shutters trying to get at workers aggressively scrubbing off material on all windows and sliding glass door to our backyard) - SO PET OWNERS, AQUOS NOT PET FRIENDLY COMPANY- AGAIN ANOTHER WARNING FOR YOU WHEN CONSIDERING A POOL CONTRACTOR, PROJECT TAKES 2-3 MONTHS...and yes Harold, that activity is probably going to cause a protection oriented Rottweiler some aggrevation.. Now on the issue of threats, I never threatened your employees, i did make phone calls to corporate concerned and slightly aggrevated when during our gunite spray the city of Brentwood shut down our job site 65% of the way into the project because of the mess your crew created in our street and the fact they didnt place down drainage bags to the drains which could have caused fines from fish and game, and since none of the workers that day spoke english and could not address the concerns of City of Brentwood, so yes i was quite worried when i called your office to report what was going on. I did threaten to take action (lawsuit) to protect our interest due to the problems and lack of fixes, yes I did threaten that. Let's talk about your brother Steve, Harold, who came to our home to go over for the 3rd or 4th time the issues already reported and documented to Cliff and others, who stood in the middle of my street screaming at my 5ft, 110lb wife and told her to f-off and we were on our own (common response from Aquos when a problem arises apparently) and then peeled out and raced down a residential street in a company truck. Here is a man over 6 feet tall and well over 225lbs screaming at my little wife. And Finally the threat you made to me on our final day to complete the interior of the pool, since we had waited since initial days of the project for Aquos to fix issues they promised and had not, I stated to Ashley that I would be withholding the final payment due on day of interior pour until items not fixed would be addressed and fixed. YOU held me hostage saying if you didnt get check, you would postpone my interior (around July 2nd) until August would be next time your crew would be able to get to fix problems (because 4th of July weekend) and other projects. other yelp reviews have also stated this tactic by Aquos, so we were forced to make payment to get pool completed and now 8 months later nothing fixed and i have no leverage. Hope this helps future "customers" understand what your getting when you "partner" with Aquos Pools on a huge investment.... read more

It is very unfortunate that I am forced to write this review. We thought we had found the right partner for our pool construction in Aquos. I highly encourage any customer's considering having Aquos Pools build your pool you review the reviews from last summer's builds, our's being one of them that was completed in July 2017, as we see a common theme that other's have reported. We chose Aquos even though their price point was significantly higher (25-30%) than the other bids we received because of promises made by all stakeholders in the business that Aquos would deliver. I could (as others have stated) list everything that went wrong, but that would be a novel, so want to focus on the biggest problem(s) and if anyone wants more details, please feel free to contact us off line and we can give you more information and details. Our pool was completed around July, 2017, we reported various problems (some of them were fixed by Aquos) but not until my wife posted on Aquos's facebook that we still had unresolved issues. Shawn (owners son and site formen) came out and sat down with my wife and I in August to discuss our problems with promises and guarantee's that everything would be fixed and resolved. Shawn agreed that because of Aquos being so busy with new pool builds last summer (2017), a lot of projects were left unfinished at 90-95% and he was making it his focus to work with his customers to fix outstanding issues. We documented the issues and Shawn asked for a few weeks to get sub-contractors in to fix/repair issues. We were excited that things would finally be completed and we could enjoy your investment. When the crew came out to do the repairs of the pillars I had requested Shawn be present for the work (he refused), after the completion of the repair (I have requested Shawn and now Joni come out to review the workmanship of the 4 pillars that they re-did, no one will come out and inspect the repair work...). I don't know if the sub-contractor did a sub-par job because they were forced by Aquos to repair at their cost, but so called "repair" is 100% worse than it was prior to fix. 2 major issues in regards to the pillars "replacement project" - when we chose the color of our concrete decking (also paid Aquos concrete contractor an additional $10,000 for additional concrete work to concrete entire back yard), the original pillars flat tops were poured in the sandstone color. When the sub came out to replace the pillars, as you can see from the photos, they poured the tops with regular concrete colors (BIG BIG MISTAKE), but Shawn and Joni don't want to come view the work....their position is we replaced the pillars and that's all we are going to do. The edges of the 4 flat tops were perfect when they completed the replacement, we had to leave for an appointment, and when we came home, the workers used a broom to apply texture to the top and sides of the flat tops and destroyed the straight lines. Finally, we talked with Aquos from the beginning of the project that we had wanted on the 2 - 24" interior pillars the Pebbletec 42" copper Fire bowls as our center piece on each side of the water accent (Aquos had the poster/marketing material of the fire bowls at their design center). We asked Aquos to run gas lines to the pillars so we could add the fire bowls upon completion of the project, Aquos ran the gas lines to the back of the pool, but in talking to the sub contractor that came out to replace the stone facing, we inquired about the fire bowls (as they were also listed as an authorized installer of the bowls on Pebbletec's site) and he mentioned that if we were going to be doing the firebowls, the gas lines needed to be installed in the 2 pillars and come up in the middle of the flat top, not 2-3 feet behind the pillar as Aquos has built them. So now we have 2 metal pipes 18" tall in our landscaping and can not add the fire bowls because Aquos did not properly design and build. It is now April 2018 and after reaching out numerous times to get Shawn or Joni to come out and inspect and talk through, met with response, your pool is complete and we and not addressing any other issues. If anyone wants additional information regarding our experience with Aquos feel free to contact me offline. Please do your research, and read the other reviews!! Thank you read more

DO NOT USE!! I would give 0 starts if I can. My pool took over 6 months to build and I had to be the one calling the city for inspections myself and being the one present for the city to sign off on it. Their workers were always here smelling of weed and would cuss me out on texts when they would be called out on missing appointments (which they often did). They did such a shitty job on my pool that the plaster was cracking after two years and the plaster was so thin/ poorly done that it was peeling all over (see photos). We also complained for years about the rust from the rebar coming up - the SAME thing everyone else was complaining about and they kept blowing me off. I emailed them the entire time and they kept sending workers out from their job and from Adams (who did the gunite). Adams agreed that the plaster was damaged but wanted to come back when it was warmer to dive in to the pool. Well, that never happened and no one will return my phone call. I finally sent another contractor out there and he thought my pool was at least 20 years old the way it looks. Said I have to spend $15k to re- do it. Also said the plumbing was leaking from shitty plumbing lines. My neighbor also had a similar issue and had to file a lawsuit. I'll be filing a complaint with their contractors license and will make sure to tell everyone who NOT to use when it comes to building a pool. $50k down the drain and they can't even respond and try to offer any compensation to fix it. With the way they run business, I won't be surprised if they aren't around much longer! read more

Our pool was finished in June/ July 2017 and none of these problems addressed / fixed and we have ongoing issues to date. Waterfall decent isn't clean/ sheer and ripples / sprays out when on. Our equipment they provided failed within 2 years including their robot. Our LED light in the shallow end has been out for over 2 years and the pool isn't even 3 1/2 years old and this week we have to spend out of pocket 750.00 for LED light fix and our pool controller box has been broken for a year which is another cost of 400.00. We have other issues we have to pay out of pocket that wasn't done correctly. Our 4 concrete pillars are literally falling off into our pool in full pieces. They fall off daily in a clay like texture and even more by the waterfall. Some spots are bare and very crooked. We have huge cracks, and concrete on the waterfall ledges just chipping off in 2-3 inches a piece at a time. Chunks ending up once again at the bottom of our Please anyone looking to build a pool please do your homework. . They were great from the beginning we thought and then figured out they didn't respond or call us back on 80% of our issues. After they received the last payment before the pool was finished ... Aquos said we were going to finish stuff and clean up our mess as they also destroyed my yard and street and neighbors yard. Most of the negative reviews on here are the exact same problems we have/ had. Do your homework is the reason I made this post especially after reading the exact same stuff happened to other people. read more

Joni from Aquos Pools came over and gave us a quote for our new pool. The design was perfect and Joni couldn't have been more accommodating trying to give us everything she could squeeze into our budget. They were quick to start and worked diligently to meet the schedule. Even with rains they produced a great pool on time and on budget. I would like to report that everything worked perfectly forever but this is typically not what happens and in my case there were some issues that required Aquos to remedy. What's truly important and the reason for me writing this review is I believe no other pool builder can compare with the customer service Aquos has given us over the past year. Being a family run business they have gone overboard to make sure our pool works as designed. Hands down we are more than pleased we choose Aquos, they are the best! read more

Let me start by saying if you're thinking of having a pool built, do your homework. Decide if it's quality or quantity you're looking for. If it's quality then I would highly recommend Aquos for your project. They are great professional people from Greg, Sean, Ashley, Cliff, to Harold and all the sub contractors. The whole family is involved and all on the same page. As well as very knowledgeable. I still call or text Cliff to this day with questions on how to take care of pool. The project took a little over 6 weeks from start to finish. Keep up the good work guys! Hard to find good quality these days. Thanks for the amazing pool we will enjoy for years to come. Josh and Andrea Townsend read more

Our experience with Aquos has been nothing but wonderful. From beginning to end, the company has been flexible and understanding about scheduling times to proceed on construction, choosing add-ons, and discussing minor fixes after completion. In addition, when our family encountered an unexpected medical issue after a month of signing the contract, they were even kind enough to throw in a small mosaic installed at the bottom of our pool at no cost, which brings a lasting smile to our family thanks to its significance. We have recommended Aquos to all of our friends, and will continue to do so thanks to their commitment to us as just one of their lifelong customers. read more

We were so impressed with this company. Everyone we worked with and spoke to were so helpful. I love that this is a family run business. Neal was amazing to work with and his design for us was just what we wanted and needed to fit our backyard. They had our pool finished before the date they had given us for completion. Everything ran so smooth, they never went back on their price even worked with us on pouring extra concrete without it being a ridiculous extra fee. Everything passed inspection on the first go around. Our experience with this company was nothing but great. I would definitely recommend this company and I already have. read more

We recently had Aquos Pools install our dream pool. We are very pleased with everyone that helped make it possible. Aquos Pools is a family run business and that's what we were looking for. If you do your research on their web page you can see their huge family that makes it all work. We had the pleasure of working with just about everyone at Aquos and they were all extremely nice and professional. They return phone calls immediately and if you should have concerns they are on top of it. I highly recommend giving them a call if you're in the market for a pool. Thanks again Aquos and Tapley family. read more

Our experience is a little different but speaks to the character of the company all the same. We talked to Aquos when we were planning our pool but made the regretful decision to not sign with them. As we began to have questions and concerns about the progress of our pool we reflected on which company we had the best rapport with and that was Aquos. We called them up with crow in mouth. Harold was very generous to answer my questions and look at some pictures of the project to offer some perspective. I am alway impressed with those that will help without a guarantee of anything in return. read more

My wife and I had Dave from Aqous pools in Manteca come out fro a free estimate. The company was referred to me by my friend Terry. Dave was professional and down to earth he answered all our questions without hesitation and spent an incredible amount of time with us providing us with all the options when it comes to building a pool. Dave treats you like family and we could tell we our in good hands. If anyone is looking to build a pool please have Aqous come out and give them a chance to earn your business. Don, Tracy, ca read more

Harold and David are the Best Pool Contractors in Northern California. Over a 2 year period I interviewed 7 pool companies from the Sacramento and Bay Area. Aquos Pools was the best Value by far. Harold and David are straight shooters! Their presentation, description and explanations were clear and concise. They build the Highest Quality Pool at a reasonable price. What I really appreciated was their excellent service! They do what they say and do it when they say they will do it! read more

We had a great experience with Aquos Pools! Joni is amazing and went above and beyond to make sure that we were happy with the finished product. The pool has been great, we haven't experienced any major problems. Any minor issues that we have are always taken care of in a timely manner. Thank you Joni and the Aquos Team! read more

Aqous pools thumbs up...these guys made a nightmare into a dream come true!!! We went from a worn out dough boy to a Aqous dream we were getting wet within 8 weeks! YA I said 8 weeks...they got my full approval on anyone who asks me #1 in my book...another cool down spot in salida.!!!! Thanks read more

These guys are great and do great work. I just wish the world remove the molested American flags from the trucks as I like do do business apolitically. I am a victim of police violence so just know these little things affect customers. I sincerely hope I've helped as I mean well. read more

Aquos Pools did a fantastic job on our pool! From start to finish they took care of everything. Ryan listened to everything we said during our initial consult, and came up the perfect design for our yard. Two months later and we have an amazing pool! I have no complaints at all. read more

This is a family owned business, and they really care about quality service. Joni, Sean, and Sarah were very responsive to all of my questions, no matter what time I texted or called. We got a beautiful pool for a good price. I give Aquos Pools my highest recommendation. read more

As a representative of Viking Capital (www.poolloan.net), I give Aquos Pools a 5 Star rating. We have handled financing for their customers for years and have never heard a single complaint. The whole team is great and a very valued relationship for our business. read more

Truly impressed with David and Harold. Very detailed and know their stuff. I had them come out a couple years ago and was impressed then. We could not get the financing back then but now we can and can't wait for them to build our long awaited pool. read more