Scheduled a one time cleaning immediately. The service was excellent and seamless. Would have loved…read moreto hire for regular maintenance but they were booked.

I have been a client of Excel for many years. While they…read moreare good at equipment repair and replacement, the weekly maintenance is bad. When they clean the filter, rather than have the debris go into a portion of the yard that will not damage anything (there is an open dirt space 2 feet away) they clean on the pea gravel pathway into the yard which is also a dog run. Every 4 weeks I clean up and remove debris and add new pea gravel. I finally complained and the response was a big so what. I can't imagine anyone would want that debris dumped on the pathway to the yard. Once brought to their attention you would think they would apologize and make it right- no way. response was "your pool needs the filter cleaned every 4 week because it gets dirty fast" ok - that has nothing to do with the issue blame the client. not a good company to deal with.

Jonathan was 5 star in negotiating a price and getting things done within our timeline. Got the hot…read moretub we wanted and it was pretty painless. They have an online store to buy the chemicals called hot tub things that's super easy- Just beware they don't take credit cards for the tub unless you pay the 3% fee.

Our new hot tub has just arrived and is heating up. We couldn't be more excited. Jonathan, our…read moresales rep, was helpful and friendly -- and knows his trade well. If I were to do it again, I would buy from him again; I recommend Jonathan and this store.

Initially, they were very professional and courteous. We worked with the son to pick what we…read morewanted. My husband said the father seemed to be very knowledgeable and honest when he came to quote. We paid the $1000 deposit and the start date was scheduled. Day one seemed to go well. However, from day two until the completion of the pool, their communication sucked. There were multiple days that they just didn't show up with no notification. We didn't hear anything until we reached out to them wondering why the no show. They claimed they had emergency jobs that pulled them away. We can understand that, but we would have liked a courtesy call. We had a scheduled date to get our house painted thinking that the pool work would be done, but due to all the missed days, it wasn't. So we pushed back the house painting a week. Come to find out, Coral Pool said we SHOULD get the house painted first. If we had better communication from them, we would have known not to push the painting back a week. Most communication was through text, which is fine, but this was not the experience we expected since they were so easy to work with in the beginning. Ultimately, the pool looks beautiful and everything seems to be running fine. I am pleased with the final out come. I am not sure if I would recommend.

We are extremely happy that we chose Coral Pool and Spa for our inground pool remodel. We met with…read morefour different companies before making our decision, and we ultimately selected Coral because of their knowledge, professionalism, and truly personalized customer service. Louie Mejia was our project manager, and he did an outstanding job from start to finish. He was incredibly helpful in guiding us through the process of selecting finishes and design details, making sure everything came together beautifully. He also recommended essential repairs and updates that needed to be addressed to ensure the final result was not only stunning but built to last. Thanks to his expertise and attention to detail, we now have an amazing new pool that exceeded our expectations. We really appreciated that Coral Pool and Spa is a family-owned company and that they do not subcontract their work. Instead, they have a specialized, in-house team for every aspect of the job. Every employee we interacted with was professional, skilled, and respectful. We also enjoyed working with Louie's dad, the owner, who was always available to answer our questions and make us feel confident in the process. We highly recommend Coral Pool and Spa to anyone looking to remodel their pool or build a new one. Their quality, integrity, and customer care truly set them apart.

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

Our entire experience with Paradise Valley Spas has been awesome! Jonathan is a great, no-pressure…read moresalesman that helped us pick the right spa. He was very patient and answered all of our questions, not to mention offering lots of relevant information that we never would have thought of. We placed our order and the spa was delivered about a week early. The electricians that Jonathan suggested (JMC Electrical) did an amazing job as well. We went back today to buy some additional accessories, and Jonathan was more than happy to take the time to answer all of our noob questions. I highly recommend Paradise Valley Spas, and Sundance-brand hot tubs. We now own a nicer spa than I have ever been in elsewhere!

I'm spending the next week or so to get all my notes and history in line. I will post the entire,…read morehorrible experience I've had with this company. It's been a 4 year nightmare. From initial installation to scheduled care to random maintenance, it's something out of a movie. Tonight put me over the edge. My daughter and her friends wanted to use the hot tub. It's been a 4yr circus with this company. Tonight, I had to disassemble the arm to open it (it was broken at one end and wouldn't open.) Then take the cover off and put it on the ground to let them all fit. Then, ask them to help me put the cover back on, and then reinstall the arm. I travel a lot so my return home and hot tub time is important to me. I also have a very bad lower back, so it is also therapeutic for me. Will post again when I get the timeline, service calls. And everything else listed. This hot tub is relatively new.

This team is fantastic. They have been doing our hot tub servicing now for close to two years. They…read moreare prompt on time Transparent and always get the job done professionally and with courtesy. We recently had a leak in the hot tub and they easily found the problem diagnosed it. Organize a repair and even came back out and checked in with me a couple of times to make sure that the leak was fixed you can tell they care about their customers and making sure that they do a great job. I would highly recommend them.

Sterling pool has more knowledge staff then other places. they recommend the correct set up for…read moresweep so they do not get stuck.

I just had Freedom Pool Service (also called Poole, Etc) do a repair for me. As always, they are a…read morepleasure to work with. Their staff is knowledgeable and takes the time to make sure you understand what needs to be done, what was done, how to maintain your system, etc. This time I had Alan and Jose come out to do the repair. I've also had Alex come out and he is fantastic as well. I needed to have a pump replaced and a part in my heater done. Not only did they diagnose it, but the guys also caught some problems and fix them proactively without an extra charge. They're scheduling system and payment system are automated and very efficient and easy to navigate. Appointments are made promptly and you were able to confirm from your phone. I highly recommend them. I've been using them for many many years and if I could give them a higher rating I would.

Requested a pump warranty assessment only. No service appointment was ever scheduled or confirmed…read morethrough their Indian call center. While I was out of the country, a technician entered my property without permission - jumping a locked gate - and performed unapproved work (cleaning a pool filter). They then attempted to invoice $125 for that service. Worse, the pump - the original reason for the visit- was improperly sealed, causing the system to draw in air and putting the pump at risk of damage. This involves unauthorized entry, unapproved charges, and negligent workmanship, raising serious concerns under California law (Civil Code §1708, §1770(a)(9)). Avoid.

Fast, knowledgeable, reasonably priced. What else do we…read moreexpect? In order to leave a review I have to use at least 85 characters. Done!

I recommend exercising caution when considering this company…read more I was retained by the client's insurance carrier to evaluate and repair a residential pool system following recent service performed by this business. Within a short period after their reported service, the system exhibited significant issues, including failed motors and a severe chemical imbalance. According to the client, the company had been servicing the pool for approximately two months. However, the condition in which the system was found required extensive repairs. The estimated cost of equipment damage alone is approximately $12,000, with the potential for additional damage to the solar heating system still under evaluation. I would also like to clarify an inaccuracy in the owner's response to the client's review. The owner stated that payments were made late; however, documentation provided to both myself and the insurance adjuster indicates that payments were made in a timely manner. The only initial delay occurred because the client was hesitant to prepay for services not yet rendered, particularly following prior scheduling changes before the first visit and again around the time payment was requested for what was described as a "green to clean" service. In addition, I reviewed video footage showing the time spent servicing the pool during multiple visits. Based on those observations, the level and duration of service performed did not appear consistent with the services billed. Additionally, there appeared to be a pattern of scheduling changes, same-day payment demands, and repeated service-related issues. During a subsequent visit following installation of replacement equipment, the client shared communications they received from an individual identified as the owner. Based on the nature of those communications, I advised the client to consider contacting appropriate authorities. The client also indicated they felt uncomfortable enough to remove a prior review and has since expressed concerns about their personal security, including considering additional measures such as installing security fencing. Of particular concern, the owner's public response to the client's review included posting the client's address and making remarks about animals on the property. This raised additional concerns for the client and contributed to a heightened sense of alarm. The client maintained detailed records, including text communications, video documentation, and payment history, all of which were reviewed and retained by the insurance carrier as part of its evaluation. I understand that this matter is being pursued through subrogation. This information is shared to assist others in making informed decisions and is based on documentation and observations made in the course of my professional involvement with this project. This statement is based on documented observations and information reviewed in a professional capacity. Any response should remain professional and comply with applicable laws, including those related to privacy and harassment. Any further dissemination of private information or harassing conduct may be subject to legal action.

After posting the first review the service manager contacted me via e-mail and apologized for…read moredragging out the repair. The repair was done a few days later and the spa is working great. We are glad that we purchased the two person D'Amour SE with the more powerful pump. It's the perfect size for two people. We had barely a blip on our PG&E bill after having it for a month. When we did purchase it Renee worked with us on the pricing and we were happy with the sales part of the transaction. As long as they improve their service I would recommend buying from them.

Christopher and Renee are awesome! Super helpful and friendly, very knowledgeable, and they try to…read morefind the right hot tub for your needs without over-selling. There is no rush, and they create a very comfortable vibe in the store, always there to answer questions or help with guidance without hovering or being over-bearing. Due to the multiple brands available there they seem unbiased, simply trying to fit your needs. Loved working with them both and we highly recomend this store.

Mini bark 3/8". Is not consistent in size Staff is nice. More consistent than other places but…read moremore expensive

Our garden rock painting event was a community success thanks to your river rocks! Thank you Karry…read moreand Mountain View Garden Center for your exceptional customer service and a great selection of large river rocks. I will be referring your company to all our garden friends.