I have been a client of Excel for many years. While they are good at equipment repair and replacement, the weekly maintenance is bad. When they clean the filter, rather than have the debris go into a portion of the yard that will not damage anything (there is an open dirt space 2 feet away) they clean on the pea gravel pathway into the yard which is also a dog run. Every 4 weeks I clean up and remove debris and add new pea gravel. I finally complained and the response was a big so what. I can't imagine anyone would want that debris dumped on the pathway to the yard. Once brought to their attention you would think they would apologize and make it right- no way. response was "your pool needs the filter cleaned every 4 week because it gets dirty fast" ok - that has nothing to do with the issue blame the client. not a good company to deal with. read more

Scheduled a one time cleaning immediately. The service was excellent and seamless. Would have loved to hire for regular maintenance but they were booked. read more

Louis was great! Our pool heater wasn't receiving power and he trouble shot and fixed it within half an hour. He was very knowledgeable given his 40 years of experience and very thorough, even double checked his diagnosis doing various tests to confirm. He also communicated very well, explaining what he was doing every step of the way! Thank you, Louis! read more

Great customer service. Stayed late to help. Offered free water testing as well. Nice to see a business survive this long.

Where do I begin? for years their pool man (Manny) has been spitting and dumping dirty all over my house. Until recently, I finally caught him dumping dirty water back onto my pool pumps and equipment. When I called him out I told him to stop and clean in and to never do it again. The next week I caught him spitting in my pool. When in confronted him he tried acting like he didn't and then proceeded to dump dirty water back onto my pool pumps. That was the last straw and we finally got someone to replace him. Unfortunately they gave us a guy just as unprofessional. Yesterday the pool man tried squeezing himself in between two of my cars which scratched severely the sports car. From spitting and dumping crap all over my house to destroying my property these people will leave you disgusted! read more

Competitive pricing and very responsive service. My old pool service was charging me twice as much for chemicals and did half as much. Not only that my old service asked me to pay a lot of extras such as pay for extra chemicals. Excel is fair and very reasonable in their charges and recommendations. So glad my friend recommended them. read more

I reached out to Excel Pool & Spa about a problem I had with my hot tub and it was the kind of thing they didn't work on, but Ana was kind enough to suggest another company that did. That saved me a lot of time and hassle and I really appreciated it. read more

Easy to contact. They return calls and explain the scope of service. Clear about prices. Polite. read more

Excel Pool is the best. We've used Excel for 20 plus years. When the Excel Pool service guy leaves, our pool is bright, clear and ready to jump into. Recently we had experienced rust stains in the deep end. Excel's head man, came out with a unique way to remove the rust stains from the pool floor. He was here for about 20 minutes. Incredible! Excel is the best! Dave in Mtn View, CA read more

Our spa stopped working so I called Excel. They were able to come out and look at it right away, which was very helpful. They opened it up and found a pair of swim googles stuck inside. Once removed, the spa worked well again... until I tried to refill it. Suddenly it wouldn't hold water at all! I was worried that it could have been broken when it was taken apart, so I called Excel again. They understood my concern and came right back out to make sure that the problem wasn't related to their work. It wasn't. It turned out that I had jostled loose a tube during my attempt to refill the spa. Excel showed me the evidence and then helped repair the damage. Thanks, Excel! read more

Very expensive and unfriendly. Needed a pool pump replaced, and they wanted to charge twice what the part was retailing for. Sent me a $12 late fee invoice though I paid my bills on time. read more

Bad customer service. The lady that answers seems in a bad mood. I'm calling to ask for services not get a attitude

The best pool service in the business!! We've been working with Tom and the Excel team for over ten years. They do a great job week to week of maintaining our pool and hot tub. They also give expert advice on how to manage it, maintain our (older) equipment and keep things running smoothly. Excel is incredibly responsive, cost efficient and reliable. When something shut down on a Sunday morning, right before our daughter's pool party, Tom the owner came out himself (within moments of my email) and got everything running smoothly again. We couldn't recommend Excel more highly. read more

They don't do are area, but they gave me advice on what to check to correct our problem. Who does that. I am bummed I can not hire them for my work that I need. read more

We have used Excel since buying our first house (with a pool) in Los Altos back in 1992. In 1999 we moved to Los Altos Hills into a house that had a pool and spa, with a computer-based control in the house. The pool/spa has fairly complicated plumbing with remote controlled diverter valves, along with a heater, and we've had a number of issues over the years. Excel is as good as it gets when it comes to great service. Their office is well run, so scheduling a tech is never a problem, and when you really need urgent service they do whatever they can to come out as quickly as possible. I like to request Ben, who is a very friendly guy, but also really great at what he does. He came out today to clear a filter line I had clogged up from vacuuming leaves into my filter basket, but while he was out here repaired the remote control wires that rats had chewed through and causing havoc with my remote. I like to clean my pool/spa myself, so I can't comment on their maintenance services, but for repairs, I don't think you will find a better business than Excel. read more

Excel has been servicing my pools at least 15 years. They are very reliable, capable and responsive. Anna in the office is always very polite and knowledgable. Tom & Jim both have helped me solve problems with the pool equipment. Our weekly maintenance guy, Jesus, is dependable and friendly. I highly recommend their service. read more

I've been using Excel for several years and have found them reliable and honest. Manuel comes weekly to service my pool. He is friendly and efficient and even manages my two dogs very well. The times when I have needed a repair or replacement of my equipment, Excel has provided options to consider and discusses pros and cons. I often communicate via email and they respond within a few hours. I've been very satisfied and will recommend to others. read more

After 35 years of using Excel Pool service for our pool/spa service/maintenance needs, the staff and service continue to be excellent. From the owner, Tom, on down throughout the staff, all are very knowledgeable and are totally customer focused. They promptly respond to any service issues and our pool technician, Jesus, has been outstanding throughout his many years of tenure with Excel Pools. Just a few of their attributes are prompt response, problem solving, courtesy and professionalism. read more

I am a first-time hot tub owner and have started maintenance with Excel because they serviced the hot tub for the prior owner. Some of the people in the office are very helpful and they did a good job on the initial cleaning. However, the hot tub was never hot. When they sent someone out to turn on the heat and said it was done, we never noticed a difference but they charged us and continued to service the hot tub. Now I feel unfairly charged for services and have yet to use my hot tub after 2 months of service. I am stopping service. It's fair to pay them for the initial cleaning, but I don't understand why they would continue to service the tub when I told them multiple times that the heat wasn't working. One person at the office told me that the first person I told hadn't forwarded the message so they didn't know there was an issue, but that's not my fault. read more

I had a leak in my Fafco solar heating panels and called another pool repair company, who was too busy to come quickly. Excel replied promptly to my request for quotes and I called to set up a service appointment for the next day. Ben arrived and quickly made the repair to the solar water heating panel and then also fixed an issue with my skimmer. He said he's been fixing pools for 30 years and it shows. He quickly diagnosed the issues, fixed them, explained things to me, recommended vendors for issues he couldn't address and was pleasant in our intersections. Prices seem reasonable. I will definitely call them the next time I have an issue with my pool. read more

Pools repair experience kept getting worse and worse. Came across Excel pool on Yelp after I had a bad experience with the previous company. In the beginning the lady was nice and all and time setup was easy, thought few weeks after when it came the repair, things were just bad. The person who came here spent a great deal of time attempting to fix my pool; he diagnosed the problem with my pool and took off my pool timer and wanted to replace it with a new one. After he was gone to buy the new parts, the front desk lady at Excel pool called me and said that they cannot finish repairing my pool because they diagnosed the problem incorrectly and they actually don't have the expertise to solve problems like mine. Apart from that, after they screwed up my timer parts, they didn't want to bring my old parts back, and planned to just leave it as it is. For some reason, they thought not charging me in the end would make things better for their incapability of Fixing my problem after few weeks of waiting. Another thing that was out of my conscious mind was the attitude of the lady who spoke to me about this. Her attitude was really bad and was annoyed that I demanded them to come back with my old parts and putting my old parts back to where it was after they took it off and told me they can't fix it. I almost lost it when she said with a really annoyed and bad attitude, "ok sir what do you want us to do, what do you suggest we do". Hope other Yelpers find this review helpful and please think twice about contacting this company for pool repair. read more

I have used Excel Pool & Spa for many years and have had an excellent experience with them. When there have​ been occasional technical problems, the office staff is very responsive to my calls and works to address any issues on a timely basis. My current service technician is Omar and he is the best yet. He is service oriented, very responsive, and works proactively to see and resolve any issues. My pool has never looked better, thanks to Omar and Excel. read more

My initial contact with Excel Pool & Spa was excellent. The lady on the phone couldn't have been nicer in helping me set-up our account and telling me what day the service occurs. However, it's all been downhill from there. I happened to be home during one cleaning session and realized that the pool person doesn't actually clean the pool unless we take the cover off for him. So, for three weeks in a row, the pool guy had been showing up and simply checking the chemicals. Interestingly, the maintenance charge is the same regardless of whether or not he cleans the pool. Nobody bothered to mention the cover situation to me when we set-up the account and had I not been home to see this, the pool would've remained uncleaned. When I phoned Excel to discuss this, I had a much different experience on the phone. I spoke with a different lady this time who seemed pretty annoyed that I had bothered to call to understand what was included in our monthly service. When discussing the cover situation, she explained to me that it's difficult for the pool person to remove the cover himself as it's not on a reel (due to the unusual shape of our pool) so I needed to do that for him if I want the pool cleaned. Interestingly, it's also difficult for me to remove the pool cover but I have managed to do this each week before his weekly visit. I guess he doesn't have as much experience with pool covers as I do..... Aside from that, Excel has now moved to emailed billing statements, which is awesome. I hate paper bills. What's not awesome is that to pay your bill, you need to call Excel (as luck would have it, I got to speak to Miss Unfriendly two times in a row!) and pay by credit card (no AmEx and no bank account linking). Excel will allow you to maintain a card on file though so they can charge you automatically. Convenient, huh? My final issue with Excel is that the pool person put in some extra strong chemicals last week (likely due to the lack of cleaning during the prior weeks when I "left" the cover on). It's great that he added the needed chemicals. What's not great is that he didn't leave a note and Excel didn't send an email, so my kids jumped right into the pool that afternoon and came right back out with burning eyes and skin. I only realized what had happened when I received my emailed invoice for the additional pool chemicals used. I called Excel to ask if they could notify me when this happens so that I can keep the kids out of the pool but as luck would have it, I caught Miss Unfriendly for a 3rd time and she told me they never put chemicals strong enough to warrant a 24 hour waiting period from the pool. With all the competition in this space, I'd strongly suggest using a different company who is actually interested in customer service. read more

I have been having a bunch of problems with my pool, such as a poor-functioning filter, high stabilizer levels and pool turning green. I inadvertently contacted Excel Pool & Spa via Yelp's messaging system (through the part where Yelp sends the same message to multiple similar businesses). Susie replied to my message and despite they didn't service my area, she gave me lots of good advice, and even spent an hour talking on the phone with me in order to resolve my problems (on a Saturday!!). She was very nice, experienced, knowledgable, and despite the fact that I couldn't be their customer, she still told me that I could call her if I needed to. I would definitely recommend Excel Pool & Spa to anyone living in their service area. read more

Excel Pool & Spa have been taking excellent care of my pool on a weekly basis for over 6 years! They provide thorough and reliable service and keep the pool sparkling. The service technician keeps a close eye on all the pool equipment and is on top of any needed repairs. Excel always check first for approval and provides an accurate estimate before following through with repairs. I can always trust Excel Pool & Spa to deliver outstanding service and I wouldn't dream of using any other pool service! read more

We have used Excel for close 40 years, way back when they were in Los Altos Very fair and attentive to our needs. They work with you and have provided good referrals for things they don't do, like resurfacing and upgrades. Wish they were closer, but they are close to Costco, and we are loyal customers. read more

I've used Excel multiple times over the years to keep my hot tub in good working oder. They are responsive, reliable, cost effective and always able to come up with parts and fixes for something that is far from new. The office is also run very well and communication is excellent. I've no intention of going anywhere else than these guys. read more

I have used Excel Pool for supplies and advice for over 25 years. Excel Pool & Spa is excellent. They are knowledgeable and responsive to your needs. I recommend them highly. I use a pool sweep which they service and I have never had a problem. I am extremely happy with a new filter/pump system they recommended and installed. When I had difficulties learning how to program the system, the tech was patient, knowledgeable and helpful. I highly recommend Excel, even for those who maintain their own swimming pools. read more

Excel Pool & Spa has provided us with excellent service and very useful tips on maintaining our swimming pool for over 10 years now. The owner himself has also dropped by on occasion to check on a possibly more serious problem. In one instance, I had called to ask if Excel could install a new cover motor for me as I thought the existing one was broken. He stopped by to check on the problem and found after a bit of tweaking that the motor was not broken. This saved me a large replacement cost. Their staff are very friendly and helpful and after all these years I'm grateful to deal with such a dependable business from the owner to the weekly maintenance person. read more

I have been a customer at Excel Pool & Spa for almost 20 years and have always been very satisfied. They are knowledgeable, helpful and friendly. I get my chemicals and equipment from Excel and whenever I have problems they have the expertise to solve them. It's like a family - all very nice people. Tom, Suzie, Jim, Ben, Anna and Liz have helped me. Recently I brought my pool sweep in to be looked at as it wasn't working quite properly - they found the problems and repaired it for the cost of a few minor parts (no labor charge) - couldn't ask for better service than that - and so friendly and pleasant. Highly recommended. read more

I've used Excel for many years and they have always given excellent service, a couple of years ago I bought a new pool pump from them. After just coming back from an extended vacation, I saw that my pool pump and pool sweep weren't working, so I called Excel; they tried to walk me through with instructions on how to get things running but I didn't have any success. Tom, the owner, said he would be out to check within the hour. After Tom got here he discovered that the electricity had gone off while I was gone and everything just needed to be reset. He reset the system and showed me what to do if the electric goes off again. Even with driving out to my house, spending time to get things set again, he didn't charge me, which is pretty unheard of these days. I highly recommend Excel for any of your pool # I'm updating my review giving another 5 stars to Ben at Excel who came out to clean my pool filter and took time to explain very clearly and simply how to program the settings on the complicated pump read more

I have been using Excel Pool for a few years. The crew and the owner are very trustworthy and accommodating. They work with you and have a high standard of work. I have purchased a new pump & filter system and they installed them for me. I have also used them many times for regular maintenance work. Highly recommended. They get the job done with a great quality. read more

They are honest, courteous, and trustworthy. However, the technical part is not the best. They were here twice trying to fix a spa leak, ordered the materials and replaced the old one, and it still leaks ! read more

Excel has been servicing our pool for years and has repeatedly demonstrated their excellent support, expertise, and customer relations. Most recently, we decided to ask them to try to correct a longstanding problem we had with the jet action in the spa. They really worked hard to finally discover that the underground plumbing had been set up incorrectly by a leak detection company while doing repairs. This was very difficult to diagnose, and took a lot of work to fix. They handled the whole thing in a turnkey manner. We really appreciate Excel! read more

This company is excellent! The tech who comes each week, never misses and keeps my pool crystal clear! My tech, Marco? alerts me if a small part is broken, the pool needs water or any small needs by leaving notes on my front door. I had a previous pool company and felt that they were inflating prices for minor fixes and always trying to get me to buy new products. Excel's maintenance prices are competitive and I love that they contact me for my approval if they need to fix anything over $50. One time after I had a party the pool looked slightly cloudy due to 30 people swimming. Excel came out that day and added chemicals. The best part is that there is a live office receptionist who answers the phone. She is knowledegable and proactive. Usually she gets someone out that day to remedy any small concern. I love that I actually talk to someone and don't leave a message. I recommend them with absolutely no reservations and wish every company operated as they do! read more

Tom has been so knowledgeable and helpful. I find his expertise and response second to none. I recommend Excel highly

I highly recommend Excel Pool. The service is excellent. The pool always looks great. Anytime something is not working, the service person takes the parts that need fixing and leaves a note. They always contact me for approval when the cost will be over $50. The fix is almost always installed on the next visit. read more

Excel has been servicing our pool for nearly 30 years. They are a family owned business and treat you like you are family. Our pool is always crystal clear and when a part goes bad, they alert us and recommend the most sensible, economical solution. They will do a quick fix (for free) until the problem can be fixed properly. If the tech is unsure about the solution, he will call the manager or owner and they will drop by that day to diagnose and fix the problem. They are simply the best! read more

Excel has been taking care of our pool since we bought the house, six years ago. They do a great job on weekly maintenance and are always willing to trouble shoot any issues on our somewhat older pool and equipment. They're always friendly and respond quickly to any requests. I highly recommend them! read more

I have had Excel Pool as my pool service just about since they began. Over the years they have replaced my pool filter and heater and have done all of my pool maintenance. The three words that best express my experience with Excel are Fair, Competitive and Honest. They do a great job at a fair price and are absolutely trustworthy. Our weekly maintenance have kept our pool clean and sparkling and a constant invitation to our grandkids (and our kids) to come up for a swim. When a problem does arise they are on it immediately. Four stars says "as good as it gets" in reality they deserve five stars. read more