Fast, knowledgeable, reasonably priced. What else do we expect? In order to leave a review I have to use at least 85 characters. Done! read more

I recommend exercising caution when considering this company. I was retained by the client's insurance carrier to evaluate and repair a residential pool system following recent service performed by this business. Within a short period after their reported service, the system exhibited significant issues, including failed motors and a severe chemical imbalance. According to the client, the company had been servicing the pool for approximately two months. However, the condition in which the system was found required extensive repairs. The estimated cost of equipment damage alone is approximately $12,000, with the potential for additional damage to the solar heating system still under evaluation. I would also like to clarify an inaccuracy in the owner's response to the client's review. The owner stated that payments were made late; however, documentation provided to both myself and the insurance adjuster indicates that payments were made in a timely manner. The only initial delay occurred because the client was hesitant to prepay for services not yet rendered, particularly following prior scheduling changes before the first visit and again around the time payment was requested for what was described as a "green to clean" service. In addition, I reviewed video footage showing the time spent servicing the pool during multiple visits. Based on those observations, the level and duration of service performed did not appear consistent with the services billed. Additionally, there appeared to be a pattern of scheduling changes, same-day payment demands, and repeated service-related issues. During a subsequent visit following installation of replacement equipment, the client shared communications they received from an individual identified as the owner. Based on the nature of those communications, I advised the client to consider contacting appropriate authorities. The client also indicated they felt uncomfortable enough to remove a prior review and has since expressed concerns about their personal security, including considering additional measures such as installing security fencing. Of particular concern, the owner's public response to the client's review included posting the client's address and making remarks about animals on the property. This raised additional concerns for the client and contributed to a heightened sense of alarm. The client maintained detailed records, including text communications, video documentation, and payment history, all of which were reviewed and retained by the insurance carrier as part of its evaluation. I understand that this matter is being pursued through subrogation. This information is shared to assist others in making informed decisions and is based on documentation and observations made in the course of my professional involvement with this project. This statement is based on documented observations and information reviewed in a professional capacity. Any response should remain professional and comply with applicable laws, including those related to privacy and harassment. Any further dissemination of private information or harassing conduct may be subject to legal action. read more

Johnny and Andrew are the only professionals you'll ever need to take care of your spa. They truly know what they're doing and are always willing to work with you. I've been working with them for the past couple of months, and all I can say is that my experience has been 10/10. If you're looking for a hands-off experience and want your spa kept clean and well-maintained at all times, give them a call. You won't regret it. read more

We have a custom built-in spa that is on a hillside home, where there are 42 steps to reach it. It has been a challenge to find a knowledgeable spa maintenance professional, let alone someone willing to deal with the stairs, until we found Johnny. Johnny has been a great communicator, letting us know what we needed to do on our end and got our spa in tip top shape. read more

Turtle Bay Pool & Spa - Our spa - Pool & Hot Tub Service Near Me

Our 1997 Hotspring Jetsetter hot tub needed to be cleaned and restarted after a construction project. Johnny offered a reasonable quote. He was responsive with scheduling. Arrived on time. Performed the job within a couple of hours as promised. Showed us how to maintain the hot tub. Shared links to order a custom replacement hot tub cover since the manufacturer doesn't carry it anymore. And was kind enough to help us carry out the old hot tub cover to the curb. We have a pool service at the moment but would consider him in case our current pool guy stops offering the service. Highly recommend for hot tub and pool service. read more

excellent customer service, reasonable price, high quality service. what more could you ask for?

This was absolutely the best spa/Hot Tub service I've ever had. Johnny and Andrew are very hard-working and thorough.. my spa looked brand new when they were done with it. I've searched a lot of pool and spa companies and this one is beyond five stars and I am picky.! pricing was very reasonable, and their quality of work was outstanding. I've hired them on for maintenance as well.. happy to see that there are still exceptional and honest companies out there. Thanks for a job well done! read more

Excellent experience with this spa cleaning company! They showed up on time, were super efficient, and did an excellent job. They were also flexible with scheduling since I had a conflict come up for our original date and easily moved my cleaning to a different date that worked for me. Since I'm a new hot tub owner after moving, I also greatly appreciated how they took the time to explain their process and share tips so I can keep up with maintenance myself. They were friendly, knowledgeable, and easy to work with. I also found them to offer great pricing and value for the service. I'll definitely be using them again for all my spa cleaning needs and highly recommend them. My hot tub is now sparkly clean! read more

Johnny is fantastic. Our hot tub hasn't looked this good for years. On his initial visit he quickly recognized our needs and went beyond our expectations on cleaning the side walls. He is prompt to respond and notifies us prior to service arrival (since we have a dog). We feel so lucky to have found Johnny! read more

When I had an urgent request, Johnny and his team came over the weekend and Monday to complete the acid wash, stain removal and chemical balance on my pool. The pool looks so much better now! Not only Johnny finished the work promptly, but also explained in detail after each milestone. Very well communication! I would highly recommend his service. read more

Very poor service.Unable to do the job. Will give you one price will keep asking for additional payments.

Very professional, arrived on time and very informative. They are very reasonable on prices

Johnny was very thorough in helping us with our pool and the price was very reasonable.

Turtle Bay Pool and Spa was honestly a godsend for our pool. Johnny came out to my house multiple times to fix the problems other companies made. He is very communicative and respectful business man. His prices are very decent and fair as well. He will be our guy for all of our pool/spa and maintenance needs. read more

Johnny has been very responsive when working with both of my properties. Great service!

Johnny has been handling our pool maintenance since we got our pool resurfaced and newly tiled. We are happy with his commitment to the job at hand. He did a wonderful job with the start up service making sure pool settles in well. All along he communicated well with necessary technical details..highly recommend his service! read more

Johnny has done a great job with our pool. I had tried to maintain it myself for the last several months, but it quickly got away from me. So, I needed somebody to clean it up and keep it in good shape for the summer. The pool has never looked so good! I highly recommend this service. read more

Johnny is great at what he does. I called him for a pool service, and he showed up the next day with all the necessary chemicals. He fixed the water issues and turned my green pool into a clean, blue, and usable one. Highly recommended! read more

I requested Turtle Bay POOL and SPA to help us with our hot tub. I just can't seem to get the water balanced. Jonny and Andy arrived on time and figured out what was needed to balance our water and fixed it. I learned a lot as Jonny worked to fix our water imbalance. I'm so happy for their work ethic, I signed up for weekly service. read more