If you're shopping for a hot tub and want a very knowledgeable, no-pressure buying experience, ask…read morefor Liam at Spa & Sauna Company. I've honestly never left a review on Yelp or Google before, but this experience was so good that I felt compelled to share it. I recently purchased a hot tub for my family from Spa & Sauna Company, and Liam made the entire process exceptional from start to finish. Before visiting the store, I had done some research on the type of hot tub we wanted, but once you start looking seriously, the number of options becomes overwhelming--different brands, sizes, salt systems vs. traditional sanitation, lounge seats vs. no lounge, installation considerations, maintenance, and more. When I walked into the store, I appreciated that I could browse for a bit without anyone immediately approaching me with a sales pitch. At just the right moment, Liam came over, introduced himself, and let me know he'd be happy to help if I had any questions. What followed was honestly one of the best sales experiences I've ever had for a major purchase. Liam took the time to really listen to what I was looking for. He walked me through several options and clearly explained the pros and cons of different models--including both less expensive and more premium options. At no point did I feel pressured toward a particular model or add-on. The conversation felt informative, relaxed, and genuinely helpful, and it ultimately helped us find the perfect hot tub for our family. But the support didn't stop after the purchase. Liam helped us think through the best location on our deck for installation, worked through the delivery logistics quickly and smoothly, and has continued to be available afterward to answer questions. As first-time hot tub owners, we had plenty--everything from chemicals and temperature settings to water balance and general maintenance. Liam has been incredibly responsive and helpful through all of it. We've now had the hot tub for about a month and our family absolutely loves it. Like I said, I've literally never written an online review before, but this experience deserved one. If you're looking for a hot tub and aren't sure where to start, Spa & Sauna Company has a great selection--and if you want someone knowledgeable who will guide you through the process without any pressure, ask for Liam.

Great job purging, draining and cleaning our hot tub. Will use them again next year!read more

Initially, they were very professional and courteous. We worked with the son to pick what we…read morewanted. My husband said the father seemed to be very knowledgeable and honest when he came to quote. We paid the $1000 deposit and the start date was scheduled. Day one seemed to go well. However, from day two until the completion of the pool, their communication sucked. There were multiple days that they just didn't show up with no notification. We didn't hear anything until we reached out to them wondering why the no show. They claimed they had emergency jobs that pulled them away. We can understand that, but we would have liked a courtesy call. We had a scheduled date to get our house painted thinking that the pool work would be done, but due to all the missed days, it wasn't. So we pushed back the house painting a week. Come to find out, Coral Pool said we SHOULD get the house painted first. If we had better communication from them, we would have known not to push the painting back a week. Most communication was through text, which is fine, but this was not the experience we expected since they were so easy to work with in the beginning. Ultimately, the pool looks beautiful and everything seems to be running fine. I am pleased with the final out come. I am not sure if I would recommend.

We are extremely happy that we chose Coral Pool and Spa for our inground pool remodel. We met with…read morefour different companies before making our decision, and we ultimately selected Coral because of their knowledge, professionalism, and truly personalized customer service. Louie Mejia was our project manager, and he did an outstanding job from start to finish. He was incredibly helpful in guiding us through the process of selecting finishes and design details, making sure everything came together beautifully. He also recommended essential repairs and updates that needed to be addressed to ensure the final result was not only stunning but built to last. Thanks to his expertise and attention to detail, we now have an amazing new pool that exceeded our expectations. We really appreciated that Coral Pool and Spa is a family-owned company and that they do not subcontract their work. Instead, they have a specialized, in-house team for every aspect of the job. Every employee we interacted with was professional, skilled, and respectful. We also enjoyed working with Louie's dad, the owner, who was always available to answer our questions and make us feel confident in the process. We highly recommend Coral Pool and Spa to anyone looking to remodel their pool or build a new one. Their quality, integrity, and customer care truly set them apart.

Clean store with decent amount of supplies. Limited with specific items like various vacuums and…read morehoses that would service larger/deeper pools in general. Nice customer service & helped with what I was looking for.

Here I am again writing a glowing review for Leslie's Pool Supplies and Service. Tamara always…read moreacts in a helpful and positive manner. She consistently informs me of the best deals and practices to maintain our pool. William is just as helpful and both of them have good humor about themselves in a very mindful way. When I had to replace our filter/cannister, I used their service department. Keith was always prompt, effective, and diligent about the work he performed. I also was steered to the best deal and manufacturer for the system. I highly recommend this company due to the level of service and honesty of their employees as well as the products sold.

Our entire experience with Paradise Valley Spas has been awesome! Jonathan is a great, no-pressure…read moresalesman that helped us pick the right spa. He was very patient and answered all of our questions, not to mention offering lots of relevant information that we never would have thought of. We placed our order and the spa was delivered about a week early. The electricians that Jonathan suggested (JMC Electrical) did an amazing job as well. We went back today to buy some additional accessories, and Jonathan was more than happy to take the time to answer all of our noob questions. I highly recommend Paradise Valley Spas, and Sundance-brand hot tubs. We now own a nicer spa than I have ever been in elsewhere!

I'm spending the next week or so to get all my notes and history in line. I will post the entire,…read morehorrible experience I've had with this company. It's been a 4 year nightmare. From initial installation to scheduled care to random maintenance, it's something out of a movie. Tonight put me over the edge. My daughter and her friends wanted to use the hot tub. It's been a 4yr circus with this company. Tonight, I had to disassemble the arm to open it (it was broken at one end and wouldn't open.) Then take the cover off and put it on the ground to let them all fit. Then, ask them to help me put the cover back on, and then reinstall the arm. I travel a lot so my return home and hot tub time is important to me. I also have a very bad lower back, so it is also therapeutic for me. Will post again when I get the timeline, service calls. And everything else listed. This hot tub is relatively new.

5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

Fast, knowledgeable, reasonably priced. What else do we…read moreexpect? In order to leave a review I have to use at least 85 characters. Done!

I recommend exercising caution when considering this company…read more I was retained by the client's insurance carrier to evaluate and repair a residential pool system following recent service performed by this business. Within a short period after their reported service, the system exhibited significant issues, including failed motors and a severe chemical imbalance. According to the client, the company had been servicing the pool for approximately two months. However, the condition in which the system was found required extensive repairs. The estimated cost of equipment damage alone is approximately $12,000, with the potential for additional damage to the solar heating system still under evaluation. I would also like to clarify an inaccuracy in the owner's response to the client's review. The owner stated that payments were made late; however, documentation provided to both myself and the insurance adjuster indicates that payments were made in a timely manner. The only initial delay occurred because the client was hesitant to prepay for services not yet rendered, particularly following prior scheduling changes before the first visit and again around the time payment was requested for what was described as a "green to clean" service. In addition, I reviewed video footage showing the time spent servicing the pool during multiple visits. Based on those observations, the level and duration of service performed did not appear consistent with the services billed. Additionally, there appeared to be a pattern of scheduling changes, same-day payment demands, and repeated service-related issues. During a subsequent visit following installation of replacement equipment, the client shared communications they received from an individual identified as the owner. Based on the nature of those communications, I advised the client to consider contacting appropriate authorities. The client also indicated they felt uncomfortable enough to remove a prior review and has since expressed concerns about their personal security, including considering additional measures such as installing security fencing. Of particular concern, the owner's public response to the client's review included posting the client's address and making remarks about animals on the property. This raised additional concerns for the client and contributed to a heightened sense of alarm. The client maintained detailed records, including text communications, video documentation, and payment history, all of which were reviewed and retained by the insurance carrier as part of its evaluation. I understand that this matter is being pursued through subrogation. This information is shared to assist others in making informed decisions and is based on documentation and observations made in the course of my professional involvement with this project. This statement is based on documented observations and information reviewed in a professional capacity. Any response should remain professional and comply with applicable laws, including those related to privacy and harassment. Any further dissemination of private information or harassing conduct may be subject to legal action.

Scheduled a one time cleaning immediately. The service was excellent and seamless. Would have loved…read moreto hire for regular maintenance but they were booked.

I have been a client of Excel for many years. While they…read moreare good at equipment repair and replacement, the weekly maintenance is bad. When they clean the filter, rather than have the debris go into a portion of the yard that will not damage anything (there is an open dirt space 2 feet away) they clean on the pea gravel pathway into the yard which is also a dog run. Every 4 weeks I clean up and remove debris and add new pea gravel. I finally complained and the response was a big so what. I can't imagine anyone would want that debris dumped on the pathway to the yard. Once brought to their attention you would think they would apologize and make it right- no way. response was "your pool needs the filter cleaned every 4 week because it gets dirty fast" ok - that has nothing to do with the issue blame the client. not a good company to deal with.

The project leader/Jeromy was on top of everything from the beginning to end. I am very happy with…read morehis willingness to do the fine job. The pricing is very reasonable and of course I will use them again. Thank you so much to finish the project exactly when I wanted ‼

Since this was our first time building a pool, we met with at least three different vendors…read more Royal's showroom was a great place to see their amazing craftsmanship and all the options we could choose from. Plus, our friends and neighbors gave us some great recommendations, which really sealed the deal for us. We started by meeting Mike in sales, who walked us through everything upfront and showed us all the different options. Then, we got to meet several team members as the pre-build process went on. Once construction kicked off, we were assigned a lead onsite, Manny, and for the office, Auria. Manny and Auria were fantastic, explaining each step clearly and answering all our questions. They even quickly fixed a little issue with the tile installation. After the pool was built, Jay helped set up the equipment and explained all the features. We're so happy with the process and the final product. Thank you, Royal Pools!

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Jonathan was 5 star in negotiating a price and getting things done within our timeline. Got the hot…read moretub we wanted and it was pretty painless. They have an online store to buy the chemicals called hot tub things that's super easy- Just beware they don't take credit cards for the tub unless you pay the 3% fee.

Our new hot tub has just arrived and is heating up. We couldn't be more excited. Jonathan, our…read moresales rep, was helpful and friendly -- and knows his trade well. If I were to do it again, I would buy from him again; I recommend Jonathan and this store.