If I could leave zero stars for Tyler specifically I would. I have never been talked to in such a rude way before. Apparently everyone in this store assumes we all are I.T techs. If you have a question big or small Tyler will make you feel as if you are a complete idiot. I will never come back to this store. read more

On Tuesday my husband showed up to drop off his daughter's iTouch for repair. Due to an accident he is on crutches. As he approached the doors, there were several employees standing around talking. They could clearly see him struggle to open the doors yet NOT ONE employee stepped forward to help him. Yes, I realize that's yelling. Because he didn't have an appointment he was sent away. Where the heck is your customer service? We are store owners ourselves. We pride ourselves on training our employees to be customer service oriented and it's reflected in our Yelp reviews. So my husband bought his iPhone through AT&T. From now on I will encourage my husband to wait until we're around another Apple store to get any service. read more

At this point I've had horrible service at all apple stores for service and repairs! Picked a laptop up out of repair for slowness and constant disk repairs, the hdd should have been replaced. I take it home and run a smart utility test and still see the drive is reporting bad sectors and failing with the same serial number. WTF!? read more

Karina was overly helpful with disabling our iPhone and she ensured our return when we have any other problems or want to buy more Apple products! Great customer service and we were in and out in an hour! read more

I had a terrible experience at this store. I bought an iPhone 4s on June 13th 2012, and on June 23rd the speaker went out. We went in to see of they could cover this under their warranty that expired not 2 weeks ago, and no luck. They tried selling us a $59 speaker repair, without giving me confirmation that this was the problem. It was very frustrating considering how much we spend on Apple products. read more

If I could I would give this store zero stars. I was there over 1hr and a half waiting. Even after talking to 2 separate employees asking for my waiting time, and they assured me I would be the very next person in line, to only find out 45 minutes later that I was taken off the list as a no show, even after sitting in the same exact location they told me to wait in. When they finally decided to help me, 3 separate employees helped without fully seeing the problem through. Terrible experience. read more

Absolute terrible service, have to talk to 3 different employees to finally get where you need to be based on what you are there for, and then when I do get there I get treated completely short and disrespectful by some short young woman who treats me like I'm there inconveniencing her. Then once I'm finished dealing with them and decide to fix the problem myself, I tell her I'll just take care of it, and says ok sounds good and walks away no alright have a great day, or well sorry we couldn't help you nothing. Will never visit this Apple Store ever again. read more

Amy, a technical support extraordinaire, saved the day by diagnosing what was ailing my 2011 IMac after an unexpected power shortage in Menifee, left my loyal computer lifeless and unresponsive. It was raining cats and dogs, as I raced in the 215 S to the Apple Store, for if one thing is absolute, is that without my IMac, I do not function good enough. The Apple Store was unusually slow, and Amy was in charge of my case after a very short wait. I thought the insides of my old faithful machine were fried, and depression mixed with wallet shock, was increasingly getting worst. Amy got a power cord from her arsenal of goodies, and voila!, my baby came back to life! Turned out my power cord was the one that got fried, and she seemed genuinely happy for me, as tears of joy streamed down my face! $12+ cost me a new power cord, and I walked out with the firm conviction that all was well again! Thank you, Amy. 5 Stars. read more

worst experience ever, we went in to get our display fixed and they set a certain amount and then apple said it was water damaged which is not what we took it in for, we never got emails or calls updating our computer. they charged us an extra 300 dollars and asked if we wanted our ports fixed w no extra charge and lied. they kept declining the repair read more

I have never had anything but stellar service at every Apple Store location. In Temecula recently, I had a problem when I tried to change my carrier from at&t to Verizon with a new iPhone 7plus. The model I had wouldn't work, despite being unlocked by at&t. I purchased through Apple Upgrade plan and have had it since phone first came out. They were incredible. They canceled the original phone and took it back, refunding all money spent on previous phone in full. They then started a new contract with a compatible model. They also replaced my case and screen protect with new versions.... They also activated my new Verizon plan, saving me a trip there. So, I essentially had a free phone for a few months, and once the need arose, they did everything needed to correct the issue and make everything right without additional cost..... Thank you to everybody involved.... Strong work indeed!! read more

Apple Store in Promenade Mall, Temecula, CA rocks! The manager on duty (07/23/15, approx 1130 hrs) went out of her way to be helpful, and fixed my problem beyond my expectations. I have been to many Apple stores in many cities, and this was by far the finest I have experienced. Keep up the good work. read more

So I went in there yesterday because my phone company wouldn't replace my phone when the screen had just popped out. I have the iPhone 5c . So as soon as I walked in an employee approached me and helped me right away. Long story short they fixed my phone they're super friendly and I like the store. The employees are always super nice! read more

Let me start by saying that Ive been a loyal Apple customer for over 25 years but after today I just might not be anymore. I took my iPhone 5 into my local Temecula, CA APPLE store because my phone no longer starts up. After one of the employees took my phone into the back office to trouble shoot my phone he came back and stated that that battery was bad. He said let me check your warranty and see if we can replace it. He pulled up my info and stated that my warranty ended June 30th. It is now July 20. He said that they then could do nothing. I asked to speak to a manager and he brought Gary over whom is the store manager. Let me start off by saying this, Gary should NOT be in any management position with APPLE at all. I own 2 .com businesses and Gary would not make the cut on a good day. He regergitated what the other employee stated and then proceeded to give me some lecture on how if they did it for me they would have to do it for everyone and that at least he is not trying to sell me a brand new one like the TV guy tried to do to him at Best Buy. I asked Gary, how in the world does the biggest and most profitable company in the world not just replace with a refurbished one. In my opinion Gary is a bad asset and I will not visit this store again. He is condescending, maybe its his british infused hipster attitude/voice, who know. All I wanted was a phone so I can take my business calls as this is my business cell phone. read more

it was black friday. 7 am. i walked into the apple store just as a couple walked out, with presumably an ipad, and the genuises - every last one of them - were cheering, clapping... laughing. i didn't quite understand until they rang me up and told me i was only the second customer for the day. HA! read more

ANDY is AMAZING!!! I hope you are reading this because you seriously helped me out so much, you don't even know what it means to me. I have had a years worth of problems with a particular phone and I was just about done dealing with it until Andy helped me out. I sat on the phone with Best Buy for HOURS while I was at this store and was sooooooo frustrated and about to cry, but Andy saved the day and gave me a Christmas miracle!! I will never forget it!!! read more

If I could give them 0 stars, I would. This was awful. My iPhone6 (purchased less than 8 months ago) had issues with the receiver -- I could not hear people on the other end of the phone. I've had issues with iPhones before, and I have always worked directly with Verizon Wireless, but on this day, Verizon asked me to see Apple. I reluctantly went out of my way to the apple store. There were several angry customers around me, so I don't think this was just me. TERRIBLE customer service. TERRIBLE!!!!! The Genius Bar associate who assisted me assured me multiple times that the techs would be able to repair my phone. I have a passcode protected phone because of work email on the device. I asked her if she wanted me to delete the account temporarily so that the passcode could be removed prior to the techs working on the phone, and she said that it would not be an issue at all. I asked her to request that the techs do not do anything to the phone if the initial repair didn't work without my consent upon returning to the store.They told me the service would take approximately one hour. I returned almost 2 hours later and then had to wait more than 30 minutes to see someone. I asked the woman who checked me in whether or not my phone had been repaired and she said "I don't know, it says it's ready though." I feel that this level of detail should be something included in the information they are able to share with customers. As I was waiting, a man across from me was being serviced. The techs had wiped his entire device clean which held all of his personal business information. They offered no relief or no apology to the man. Another man waiting at my table had been waiting since I was there the first time to still be seen at the Genius Bar and said that he even made an appointment. This is no way to treat people. I sat at the table for 30+ minutes, when the woman who checked me in assured me that someone would be "right out" to give me my phone. Finally, another employee saw my frustrated face and came over to ask if I had been helped. He immediately went in the back and followed up with me -- so kudos to that guy as he is the only person in that entire store who cares about its customers. I wish I knew his name, but he was a middle aged man, nearly 6 feet tall and had a thick accent. I hope you find him and tell him that I appreciate his help. A few minutes later a woman came out and told me that they were unable to fix my phone. I asked her what happened and she said that the display had been broken. She tried to put a positive spin on it by telling me that I was getting a new phone, but the problem was that the technicians had tried other things with my phone as I had asked the girl at the Genius Bar to have them NOT do. Also, the woman told me that because there was a passcode on my phone, I could not go home and back it up to save what was on it -- this was another thing the girl at the Genius Bar assured me would not be an issue (her name was Jessie Black). The reason I do not have an iCloud is because I had a very serious personal breach via my cloud about two years ago and do not want to use it for fear that it may happen again -- another reason I am very displeased with Apple. So, I have a new phone, but I do not have any information that I have been saving for the last few years that I have been an Apple customer. The woman I spoke with at the end also finally told me that they had a machine malfunction and that it impacted multiple devices. If you have a machine malfunction, you should stop using it in order to prevent further customer-facing issues from happening. I understand that things happen, however, there were a few things I had specifically requested up front and was assured by your employees would not happen that led me to not have the information on my device that I need. This is a huge inconvenience and things that could have been prevented by better customer service. This store needs a HUGE revamp. I was not the only displeased customer. I will NEVER return to this store, and I will highly recommend that others I know in the area follow suit. I feel that I should have been provided restitution in some ways for what happened, and I would still like for that to happen if the greater Apply customer service is better than what this specific location was able to provide. read more

I went in to get my cracked screen & LCD fixed on my 6S. I had to wait three days before my appointment, & wasn't able to get my phone fixed the night of since my time was an hour before they closed. However, I left it overnight & they fixed it, but were not able to calibrate it. Because of this, they gave me an entirely new 6S for the repair price ($129). The employees who worked with me were very nice & extremely helpful read more

The Apple Store in Temecula has an outstanding team! Their customer service & technical expertise is also outstanding! Many thanks to Marty for his help in getting my "dead" iPad to work, etc. He & the others I spoke with were patient & knowledgeable. They explain everything in an easy-to-understand manner. Thanks, too, to Jenni, who assisted me when I first arrived. read more

I am so incredibly pleased with this store and Apple as a brand. My husband went to the verizon store about his phone turning off all the time as if the battery dies but at 90% and then won't turn back on until you would plug it in. It started doing it constantly, he could barely even use it. The people at verizon said there was nothing they could do, and that he needed a new phone, and hey! Your eligible for upgrade! And that if he doesn't he runs the risk of him losing everything on his phone of it wasn't all backed up. So he made an appointment at the Apple Store, and they were able to diagnose his phone, declaring that his phones battery failed 100%. They replaced his battery, FREE of charge, and took full responsibility, and had it ready for pick up in 2 hours. I am so glad he went in! Shout out to Joseph, he helped my husband and showed great customer service and hospitality. So thank you! read more

Very good staff at this store. Even on busy days I've always been able to get help. Tried their classes and the employees here are really good to get you comfortable with the products. I also used the genius bar and scheduled appointment here. I did have to wait a little longer than I would have liked but this is an extremely busy store. In the end they always took care of me and the staff was always really nice. read more

I had made a apt for 540pm and they were super busy and I wasn't seen until 640. But they waived the $120 charge to fix my screen and took care of me. Great customer service and great employees. read more

No customer service, I had one person helping me and two other people at the same time with out asking....but I didn't go back then next day and was helped by a much better person and was happy so I feel like they need to hire better read more

Took a visit to this Apple Store last Sunday June 5, & it will definitely be the last time I go back. Walked in with the intent to purchase a new iMac 27" & walked out with nothing. At first this Australian guy started helping me & he seemed very nice & helpful, but then he sent this other employee to help me, his name was Derek. Seemed like Derek didn't really care to much to help or had the knowledge to answer my questions efficiently. Well, I'm checking out(buying the iMac) & ran into some confusion with the apple credit card, when I turn around & he's helping out another customer, so I patiently wait because I know how busy the Apple Store can get, but 25 minutes pass & still no help?? So I start getting frustrated & this other employee comes to help me but seems less educated than Derek, he tried to sell me a gift card to buy my computer with, then tells me you can't get a refund? I'm not even sure what that means... Then he was more convinced on selling me a computer that was in store, than special ordering me an iMac with $400 worth of upgrades.. What kind of salesman doesn't want to sale the more expensive product??? Maybe a salesman that gets paid commission or something? I'm not sure why he would rather help me do that... Seems fishy to me. read more

My iPhone was frozen when I woke up this morning and to be without my phone all day was terrible. I tried everything to fix it myself and even went to Verizon for help which they were no help at all. I then went to Apple and hoped they could fit me in for an appointment. I got an appointment an hour later and Rick was my guy. He was amazing! He spent an hour with me and did everything and anything he could to get my phone back up and running and without losing anything!! I have been to this store several times for help and have never had anyone spend the time and actually care like Rick did!! This store is lucky to have him!! If you need help with your iPhone, I highly recommend asking specifically for Rick. Thank you again Rick (: read more

Charles was the one who first greeted me today. It was a quick fix with my phone but he was very happy/kind and helpful. So were the other two people I shortly interacted with. Charles should get a bonus - haha. Keep up the great customer service. read more

I love how they greet you when you walk in and they like to help other people in there.

The sales people aren't pushy in the least! Kids love Apple Camp. We have bought and repaired a few things here. Service is quick and personal. read more

This is the worst Apple Store I've ever visited. If you don't have an appointment for the Genius Bar, don't even bother if you need repair service. They'll tell you that you need one anyway because they need to go over pricing with you. Whatever. I called Apple Support and got it handled without needing to go to the store, which, frankly is a waste of time anyway - the store is just going to send out your laptop to the service center. read more

I called asking to buy a Mac OS DVD. They were helpful with directions to get there but why not just tell me they don't ever have those DVD's instead of telling me to come in? According to Apple (online) you can get replacement DVD's there. No, you have to give their tech your Apple and you still don't walk out with a DVD. read more

I love apple products especially the iphone. this apple store is well designed with good service. it was a pleasant experience visiting here. read more

The employees watch me maybe because I'm cute or something, but anyway this rude window washer complains to me for many many reasons that don't even concern him. Anyway this store isn't very enjoyable. It has a very strange aroma in this joint. read more

I see some comment about how they didn't like their experience at the Apple Store but this one guy was very helpful, I feel so bad for not knowing his name but he helped me with everything at the genius table and I took up a lot of his time too. He helped me fix all the problems I had with my Mac (and let me tell you, it was not easy) he was really intelligent. I really enjoyed my experience there. read more

Customer service was great. I had to get my iPhone 6 plus screen replaced and they were right on it within 10 minutes but within that 10 minute period I waited and talked to a Apple Genius were they looked at the phone seeing what they will do. Just a screen replace. Cost was great $129 dollars and $139 plus tax. Phone screen was replaced within 45 minutes after they took the phone into the back. They brought it out immediately and I paid for it straight cash. Got change back immediately. Then went home. And during the 45 minutes waiting it fun to walk around the mall and look at things. I recommend this Apple store to anyone in need for a screen replacement. Just make sure to set up a Apple appointment before hand. It will expedite the process 10 fold. I love how it went by fast and professionally and the Apple care Genius were nice and kind, fun to have a conversation with. But they were professional at what they do. Thank you Apple. read more

I was reading through the reviews here on Yelp and all of the negative ones surprise me. Pretty much people are complaining about things that only a first world country would complain about. Their service is awesome and yes it's busy, but what else would you expect from an Apple store? They can't help the fact that half of Riverside county visits them. People are complaining about the Genius bar and how it takes so long, yet forget the fact that ITS A FREE SERVICE!!! These guys bend over backwards for people and yet they complain that they can't use the Apple Store bathroom when in fact that the mall has numerous public bathrooms through out. Great service guys keep it up. Don't let the nay sayers get to you. read more

This place is horrible... I was told by workers that price match head-phones was available and the minute I find multiple prices cheaper to be matched, I was told by the same worker that that was to low to drop the price. I was so irritated because I was told that any price they could match it and until I showed them they started throwing curve-balls saying they don't believe that they can do it or wasn't sure they system computer could even do the price match at all. Flat out they lied and knew they had marked up the value and when I explained this to them they denied doing the price match. read more

I'm really tired of all apples updates, they seem to drain my battery. Hope they will come up with updates that don't drain your battery. The apple 6 plus is the worst apple product I have ever had. Charging is slow, wi if calling is just ok. All in all. Hope they produce a much better and faster charge on the iPhone then what they have read more

Had an app at the Genius Bar to restore my new iPad ,had my old one that was in my bag The geniustried to restore my new one and that did not work,so he did a software restore ,while i was waiting for that to finish I had a question for him regarding videos On my old one,when I went to get it out that one was also in restore mode.he could not figure out what happened the manager,Tammy Vavken-Hylton came over and she said was not them even though they have cameras to show that I was on the old one when he came over to help me,but they take no responsibility, so pic on that of my last days with my father and my memories are gone. And all they kept saying was that has never happened soo it was not their fault. That I was not possible. I would be very careful with everything you bring there especially something that was not even supposed to be restored.I have to rate a star but rating is no star. read more

I recieved an email on Monday from Apple letting me know that they have a promotion on the Apple Watch 3 if you trade in an Apple 2 Watch you may get up to $175 back. I was really excited so I called the store and was asking about their promos on the watch the person didn't know what I was talking about so I let them know what the email said and the person said oh yeah up to $125 off etc. I went in today to exchange my watch and purchase the new one but i was denied due to small scatches on the four corners of the screen. They advised me that Brightstar would not accept so I left disappointed. I called Brightstar today and explained what types of scratches my watch has and they informed as long as it wasn't cracked or bent, and the scratches did not effect the functionality of the watch it was totally fine. I guess now I will be ordering all my Apple products online since my local store is not knowledgable in their promotions. read more

My wife and I went in for the iCloud class. Charles was our instructor. He was patient and knowledgeable, making it a great learning experience - Thanks! read more

What crappy customer service there is at this store! brought both my computer and I-phone in for up grades - mind you they were both working and in great shape. After almost 2 hours with them attempting to make the upgrades, they said they were both done - YA-RIGHT. I-phone wont go to email, internet, texting, etc, etc. you try to go on the internet and all it will do is go to the Apple store - I've already got one phone that won't work I don't need another one. Get the computer home and it frozen up, so back to the store again - 1 hour each way, again they work on it for over an hour so now it unfrozen and burning disk - ah great - AH WRONG, get it home, and now its frozen again and can't get the one and only page that would come up - off. It won't even SHUTDOWN, so call again to tell them about the problems I'm having with their service and all I got was - well come on back and will try and fix the problem, THEIR PROBLEM not mine, REAL CUSTOMER SERVICE WOULD HAVE SAID GET YOUR BUTT IN HERE FIRST THING IN THE MORNING AND IF WE HAVE TO, WE'LL GET 2-3 PEOPLE ON IT TO GET IT DONE RIGHT. but no, I'll have to get on my (remember) broken computer and I-phone to make an appointment, are they serious or are they just plain stupid - TO QUOTE THE GREAT FORREST GUMP - STUPID IS AS STUPID DOES. Will wait to see what happens tomorrow if they can fix THEIR PROBLEMS. read more