I DONT know where to begin with this but here goes nothing. I am a T-mobile customer wanting to upgrade my excellent conditioned XS MAX and of course all T-Mobile locations were SOLD OUT of the 14 pro max but one representative mentioned that I was able to go to the Apple Store (obviously they should have them in stock) . So after numerous calls and visits to T-mobile (no less than 10 calls) I called apple and set an appointment. As I entered the Apple Store I mentioned what I was looking for so that my time wasn't wasted. The associate that I was speaking directly to was interrupted by Tyler. I am so thankful that Tyler intervened. He was knowledgeable and did everything he possibly could to assist me with my issue. He even stayed after hours to make sure that I was taken care of. During my time there we also called T-Mobile no less than three times to confirm all the details with the promotion that they were currently running ($800 off with an upgrade because I had the XS MAX, newer phones get $1000 credit). I was only issued half of the promotional credit, but Tyler was with me every step of the way as we contacted T-mobile 3 separate times to see why the full promotional credit was not applied and he also spoke with the T-Mobile representatives to make sure that I was taking care of (wanting to know the reason behind the $400 credit vs the $800 credit). After everything was done, I did get the iPhone 14 Pro max, after all, that was my goal, so I am truly a satisfied customer of APPLE (not so much T mobile ) Tyler from the bottom of my heart, I thank you for all that you have done for me. I wish you safe travels going back to Texas to visit your family and a safe return home. Your time with me was much appreciated. UPDATE: please rest assured that T-Mobile has taken care of me and I saved the full $800 for the promotion that was offered read more

Apple Promenade Temecula - Outside Apple Store - Mobile Phones Near Me - Temecula, California

Considering we just walked in to use the fast WiFi to transfer everything to my new phone, the team members were very fast at getting us accommodation! They sat us down and helped us get everything transferred! In the meantime I was browsing IPads and Jose answered all my questions and helped my family and I choose the products that suited our specific needs ! read more

Apple Promenade Temecula - iPad Air, IPad keyboard, Apple Pen - Mobile Phones Near Me - Temecula, California

Poor service. Condescending people upfront sign-ins (employees & supervisors). Lost my online reservation and tried to make me look like a crazy person with no remorse or even a simple apology, but rather vain, sarcastic, arrogant, impolite, and condescending! It's not bad enough they rob you with outrageously overpriced products, but they act like nobody knows anything except them! That's the last time I step into an Apple Store. read more

Been here several times, but I must say my last two visits have been great! It always looks crowded from the outside but it's really not. My most recent visit I was 3 hours late for my check in window. However, I was helped as soon as I walked in. I recieved my order and was out. Literally not even a full 2 minutes it felt like. Speedy friendly service on both visits. read more

Apple Promenade Temecula - Online order pick up. Scanning me out - Mobile Phones Near Me - Temecula, California

Had a great customer experience second time around with Tony. My experiences so far with Apple products, particularly iPhone, is efficient and time saving. Tony goes above and beyond, dedicated, and professional. He gives recommendations without being overbearing. I appreciate the quick upgrade and instant rebate. Prices are not that reasonable at Apple but the service and efficiency are worth it. I recommend this location for their speedy customer support, knowledge, and service. read more

Apple Promenade Temecula - Mobile Phones Near Me - Temecula, California

See all

As long as your patient when the store is busy, it's a wonderful store! I was helped by a fantastic trainee named A.J. who listened to me and made my experience buying an iPad 10 and Apple Watch 10 a very positive one. He was shadowed by his trainer Alfredo, who was quite adept at giving A.J. space while being available to assist as needed. Mike kindly transferred my info/data from my older iPad to the new one, which is totally worth the time and going to a store with real people who are real pros. I've purchased several Apple products over the years from the Temecula Promenade Apple Store and will continue to do so in the future. read more

Always love coming to the Apple store in the Temecula Promenade Mall. Everyone is very helpful and knowledgeable. They will give you all the info on the latest in Apple devices, services and products. If you have Apple products Or are looking to purchase your next Apple device, come down and try it out. They have a lot of devices out to try before you buy. read more

I really enjoy this Apple Store. Every time we come here we are helped by a super friendly and knowledgeable employee. The store is never too overwhelming or crowded. We are usually in and out in about an hour and that's always with appointment. read more

Genius bar are run by literal geniuses. Everyone seemed to be accommodating with all customers with the best attitude. Even though it gets busy in there, they were personable with everyone and catered to their device needs. Its impressive that the employees knew all the tricks to get your device up and running like new. There was a solution for everything and if they didnt know, they collaborated with eachother to find one for you. I was helped by Gavin today and he was like magic with apple devices. Great customer service. I will try to take care of my iphone but god forbid I decide to drop my phone again (and again and again), I know that this team of genius magicians will be there to do their tech magic to whip it back into shape. Thanks guys! Also, get apple care on all your devices. You never know what life throws at you. read more

Emilio at the Genius Bar was very helpful , patient , polite and knowledgeable. Treated us like his own parents with helping out with the modern technology . read more

Spent over an extra hour at this Apple store because Aron (Aaron?) got impatient for his upcoming break, was terse with any follow up questions, and set us up with the wrong GB size phone. Special thanks to Tyler and manager Mike for cleaning up his mess past closing time (which was big mess including having to refund, adjust financing with the carrier, activate/deactivate the phones, start/cancel the data transfer on each phone, etc). read more

I will start out by saying that if I could give this Apple Store 6 stars I would! I had a very difficult and lengthy return that I brought to the Temecula Apple Store earlier today, I was not sure if my return would be accepted or of what the outcome would be; I just made an appointment and showed up. After I was greeted at the door and signed in, I was asked to wait at a table for the next customer service rep. I was about 30 minutes early so I assumed that I would be waiting for a while; that was not the case and about five minutes into my wait i was ushered to the Genius bar where I met my customer service rep Gonzo. Gonzo introduced himself and asked about my issue which I explained at great length, Gonzo listened and then when I was finished talking said" got it, we can take care of this for you." The process took about an hour, which I was more than prepared for, but in the end Gonzo was able to figure out the complex problem, engage his manager for some additional assistance, and get me taken care of 100%. Gonzo was apologetic throughout the process saying that he was sorry that it was taking so long when in my mind things were moving pretty quickly. At the end of my appointment all was taken care of and I thanked Gonzo and his manager for their time and courtesy. Bottom Line- Gonzo went WAY above and beyond to help me with my issue and I was shocked at the level of customer service I received by both him and his management team. I can not recommend this Apple Store highly enough, and I hope that anyone else who has had a similar experience will also post about it. With everything going on in the world right now, its easy for someone in a customer service role to simply blow you off and chalk it up to/blame Covid; this didn't happen and I am very appreciative. Thanks to Gonzo and everyone at the Promenade Apple Store in Temecula!! read more

I walked in to Apple Store to have iPad Pro looked at due to frozen screen. Had to wait 2 hrs for appt, then they plugged iPad into Laptop and proceeded to update. It failed twice so he took it to the technician only to come back and tell me the hardware was potentially bad, and then offered to sell me refurbished one at $459. I Declined, went home downloaded an app to repair my iPad, guess what, my IPad works now! I went with my intuition from God that Apple was trying to upsell, sure enough I believe Apple did just that. It's all about the sale, make money, don't worry about satisfying the customer, RIP us off I prayed with my gr'kids while there, and told them, many times God doesn't answer us how we expect Him to, but gives us discernment and leads us another way so He gets all the glory! Glory to God!!! read more

All though this incident happened on Dec 31, 2022 @13:20 and this review isn't about me even though I had a positive experience it's about what I witnessed inches near me. I had written it down on my notes on the day it that took place and I'm just getting to it now because I believe that it's important I post about the good things I saw on this day. The apple employee Skinny tall guy with long white hair and long chained black earrings with a cross on them, I believe his name was Korbin. An older gentleman was there and had obvious memory problems cuz he suffered from a stroke from what I over heard, I was facing them not even 1ft away, I was not trying to be in there business. The Gentleman could barely write, he didn't even know the password to his phone or any of his accounts. The gentleman was completely overwhelmed. Korbin was extremely patient,understanding, compassionate, empathetic. Give this man a raise Apple, give him a paid vacation. Words cannot express the amount of care and the amount of appreciation I witnessed this apple employee provide to this gentleman. I don't write long reviews but this needed to be shared. He went above and beyond, I've never seen someone put so much care into a customer, thank you Korbin 12/31/22 @ 13:20 Apple Store Temecula. read more

Came in after a $800 purchase to exchange the Apple Watch band and the Custer service w "T" was rude, short and unhelpful. Not what I expect from apple. read more

Apple Promenade Temecula - The rude service at apple. Wow, what happened to customer service - Mobile Phones Near Me - Temecula, California

I went in for the genius bar because my iPhone had a black spots on the screen, the battery had a capacity of 77%, and my phones frame was bent. I walked in and told an employee that I had an appointment and was checked in quickly. Another employee helped me start the diagnostic process which went fast. I was then transferred to a technician that helped me finish the process which was very fast. After inspection, the technician told me that I was simply going to get a replacement iPhone due to the damage on my phone. I ended up getting the replacement phone free of charge due to the iPhone being covered under AppleCare+. Overall I had a great and pleasant experience at Apple Promenade Temecula! read more

So. This is a work in progress, & I'm cognizant that it won't change a thing. Apple is too popular, which is why their service has apparently diminished. I had a 1:00 appointment. I tried to check in at 12:58 at the door, but no one was there. I made my way to the Genius Bar, where there are many folks being assisted. No one acknowledged me with eye contact or a greeting of any type. I waited until 1:10, & asked a man who had finished with a costumer when I might be helped. He asked me if I had an appointment, to which I said "yes." He asked for the time, & he let me know my appointment had been canceled when I hadn't checked in. So here's my issue: 1.) There was no one at the door when I came into the store. Yes, I looked. 2.) How hard is it to say, "We'll be with you in a minute." ?? 3.) Why why why was this my fault?? Which is how the person with whom I spoke made me feel. 4.). When I did get help, the help was less than warm & fuzzy. I own all Apple products, which are not cheap. I use them because I expect the service to be top notch. As I write this review, the gentleman to my left is also equally agitated. Clearly, the Apple Store is struggling with happy thoughts today. We do have a full moon coming. I can't threaten to never return. I'm too invested. I'm also very, very disappointed. read more

I would like to thank Katie for the great customer service I received at the Apple store. Miss Katie helped my wife reset her phone. I also want to thank Adrian who did the final reset on my phone. I give the store five stars all around for the great customer service and the technical help. I recommend this store, and I will definitely come back. read more

Went in to get phone diagnosed and they removed SIM card and didn't put it back. Thats a pretty important piece of the phone. Called to see it they still had it in "the back room" and of course everything had been "thrown away". I just a dumb old lady but I think this is pretty bad......... read more

This is not my first time here and every time it's stellar service. I have nothing to complain about. From the guy at the door to the guy who talked to me to the guy who brought my phone out earlier than expected. Thank you read more

The so-called "specialist" are just glorified salesmen. Not being an Apple user, I took my son's locked-out ipad in for a factory reset (also brought original box and sales receipt). The tech that assisted us had issues charging and connecting the ipad to his MacBook - he took the iPad to the back room and later determined that the port was bad. He then said they don't repair ports, and because of newer models available, proceeds to give us pricing on new ipads. I decided otherwise and took the ipad home and connected it to another family members Mac - and what do you know?...no issues connecting(or charging)...AND we were able to unlock & restore my sons iPad. * Word of advice to the "specialist": get a new/better cable. The one we used at home did not have any play/wiggle or disconnect at any time during the data transfer/restore process (...maybe that's part of their sales tactic?). read more

Great service all employees are vegan knowledgeable they are always willing to help out.

Paid for parking on a Tues evening to walk in. Store was busy and only 4 employees. Waited around patiently and then let an employee know that I would like to make purchase for a computer. He let me know that one person ahead of me and would send someone over to help. Waited another 30 minutes. Very disorganized and understaffed. Walked out and won't be back. The employee that knew I had been waiting saw me walk out (he wasn't helping anyone at that point) and made no effort to assure me I would be helped. read more

Staff seem undertrained; front door person 4:00 01/09/22 doesn't know what can and can't be sold by apple. I just want a left ear pod replacement. I could walk into the store pick one up and buy it through the apple store app a year ago, now i have to take time out of my day to have a genius apt to get it for me and install it. Bruh. No thanks at that point charge me for a new unit. And on top of they they didn't even do anything to reset it they give it to you and say "here take MORE time out of your day, plug them both in and let them update." i straight up asked "then what's the point of this appointment" he says "just to give it to you". So realistically i SHOULD have been able to just walk in and buy it... Make me jump thru hoops just to make me do it all on my own. I do not recommend coming into apple for anything other than specific appointments. They are understaffed and you have to schedule "shopping appointments" where they help you get the products. Very weird time. read more

Be sure to check that your apple tech is giving you the right phone when they walk up to you with it ‍ it doesn't matter if they say yes it is that color that you want after asking twice because you will still end up with the WRONG COLOR! I spent a pretty penny on this phone and you can't even get that right? My dad got a new phone and walked out without opening the box to see what color he got and it was the wrong color. I just got my phone today and I asked the lady multiple times about the color and she reassured me. Finally when she did hand it over to me and I flipped it over? It's the wrong color. I have to go back in three days to trade it in now. Thanks a lot for wasting my time and I am most definitely not coming back to this store for another purchase again read more

Ummmmmm... Jake should be the manager if he's already not. 3-4 people said I can't do the return at all and Jake comes and does t

Before I start this review, I would like to state that I love Apple products. But I was recently tricked it to buying and apple iPad by an apple specialist at this store. The reason I say tricked is this. We took our iPad to this store because it was not charging. The "specialist" tested it and said that it is unrepairable. So he talked us into purchasing an new one, which was ok with us until two days later when the new one starting doing the same thing as the one we took in for them to look at. When we returned the new one, we were told that they would mail us a new one in a few days. Days passed and we called to find out that they had sent the new one to the repair shop. BUT WHY, WHEN IT WAS NEW AND HAD THE SAME PROBLEM AS THE OLD ONE, WHICH THEY SAID THAT WAS UNREPAIRABLE. We feel tricked. I am currently in contact with Apple, and will keep you updated. read more

I tried to stop by 40 minutes before closing to have employees look at my non-functioning left AirPod, only to be told they can't even look at my product without an appointment. But they didn't have any appointments available today or tomorrow. I tried to schedule an appointment for several different days the next week, during a time frame that would work for me, but they didn't have those available. I asked if I could mail the AirPods into Apple to look at or repair them, and was told they'd have to be looked at at an Apple Store. Utterly frustrating for what seemed to be such a small problem. read more

I called apple to make an appointment twice since my phone is damaged and I explained that I cant recieve texts and not able to check email to confirm the address and time of my appointment. I was given the address over the phone and was confirmed my appointment verbally again. When I arrived to the store, they told me I dont have an appointmaent, I explained that I have called twice and confirmed and drove 20. minutes to get there since its important, the guy said his name is Michael and he is one of the supervisors and they can't help me, sorry! Customer service sucked! Now that I see the reviews, I know I am not the only one who feels this way. They should really re-do some of yhe customer service trainings since its the"Apple Store"! read more

Very disappointed in service at this Apple store. My daughter and I went in fully ready to purchase a MacBook for her upcoming university classes, however were told that we would not be permitted to purchase without an advance appointment. There is a sign on the front door that states, "No Appointment, No Problem", however I guess it is a problem. Even begging them to take our money fell on deaf ears. I even spoke to another Apple employee, who was very rude, reiterating that we cannot purchase. Huh?? It sure appears that Apple is NOT the customer-friendly experience that they once were... Sad. read more

Went into the store to purchase a new phone. I was in there maybe 30 min when my little decided she needed to use the restroom. She's a 3 year old who doesn't know how to hold it yet and I also wouldn't want her to hold it. I kindly asked the gentlemen that was helping me check out if she can quickly use the restroom before I finished my sentence he cut me off and said no I asked if we can ask the manager and he said no he's going to say no while he proceeded to laugh that my little couldn't use the restroom like legit laugh at the situation ! read more

The genius bar is not so genius. These guys couldn't fix my phone so I got on the Internet and fix it myself. It was a speaker fixed. All they had to do was clean out the speaker. Duh. read more

Disappointed in the service. Made an appointment for Saturday & showed up on time only to be informed I couldn't upgrade my phone. My wife & daughter in law were Both able to upgrade their phones on my account using a promotion with AT&T. My wife literally did this Yesterday! I asked to do the same thing but I'm told that promotion & exchanging my phone could Only be done at an AT&T store. I explained that my wife was here, in this same store yesterday & and performed this transaction. I even explained that she had just returned from the AT&T store This morning from returning her old Iphone. They still wouldn't help me. I called my wife thinking maybe I had gotten confused somehow & she started yelling at me because our daughter-in-law had done this 2 weeks ago & my wife had done it Yesterday there at the Apple store in Temecula at the mall All on MY Apple account! I explained that to the Apple genius & he told me it wasn't possible & he had checked with his manager to confirm. He wouldn't help me & asked if my wife knew the name of the salesperson that helped her. He even told me to come back after I got the phone to get Apple-care because the AT&T insurance isn't very good. Again I told him that's what my wife had done yesterday here at this store and she told me to do the same. But he still wouldn't help me. I've been a long time Apple customer and this experience was SOOO far below what I've come to expect from Apple that I just walked out of the store shaking my head wondering what happened in the 24 hours since my wife was here. Apple should do better I guess I'm on my way to the AT&T store to upgrade my iPhone. Thanks read more

Very attentive staff and was greeted right away. Store was super busy but was taken care of and was able to pick up my order quickly and easily. The parking situation is not that great here but overall the shopping area is very cute. I'd recommend shopping / eating first and then going to pick up or purchase your Apple items instead of carrying them around IMO. read more

Went to Apple Store to try on the new Apple Watch ultra. Tyler was very helpful and easy going. I ended up buying the watch. 10/10 would recommend read more

The service was not good at all i made an appointment just to be skipped by so many workers and had me waiting for an hr. They would attend the people that just got there instead of me. Do not recommend this apple store. read more

I love this location, it's become like my family doctor... Charles is super friendly and always knows us by name and it super friendly. Good vibes...good location... will continue to buy my products through this store whereas I might otherwise go to another 3rd party retailer read more

I had an appointment today at 3:30pm and everyone was super helpful. But ESPECIALLY Myke. He was so accommodating, kind, took the time to explain everything he was doing and/or talking about. He made my experience at Apple the best i've ever had. He took the time to make sure i got what i was needing and he was patient while my mom & i asked questions. He made the buying experience painless and i felt super comfortable with what i was getting. He took extra time out of his own day to stay and make sure i left happy. Which i did! Its hard to come by good customer service now a days, so to receive amazing service and his willingness to help was amazing! Thank you again, Myke! read more

I came in with no appointment, I checked in and I was told there was a 30 min wait. I put my name on the list and waited until it was time. I received a text saying they were ready for me. Checked back in and was told to wait at the Genius Bar. I waited at the Genius Bar for an hour without any help. I had to ask someone for help. Never again read more

Gavin was very professional and patient with us. Our ignorance of phone technology he patiently managed to walk us thru troubleshooting the process of transferring contacts and pictures from an android phone to our new IPhone. We will definitely recommend this store to all of our friends for any apple products they may need. read more