I went in with a broken iPhone, and an iPad with a shattered screen. I had been to two other stores (Sprint and Best Buy) and no one could help me. It was always going to be really expensive or really complicated. Well, a third store's a charm! Not only was the manager, that greeted all of us waiting outside, super nice but the store was immaculate. I went to the Genius Bar and Manny took care of me. After trying everything he could, he ended up replacing my phone AND sent in a request for a replacement iPad. He was patient and understanding and KNEW what he was talking about. You guys have no idea how much you changed my day! You're the best! Thank you SO much! read more

Went in for a replacement AirPod. Got the AirPod and the genius person basically got the packaging out of the box and handed it to me. She was nice but didn't explain at all how to pair the new AirPod and basically just pointed to the little card with a diagram on it vaguely showing what I need to do. Tried doing that with the little guidance I received and expectedly, didn't work. Went to forums and didn't work. I ended up finding my other AirPod in the meantime and put it back in my case and it worked again and connected all perfectly. Perfect. Went to return the replacement AirPod because it's a $96 piece of plastic that I don't need anymore and suddenly it's not returnable. Completely unused, everything in the packaging untouched (or at least the skeleton of the packaging I received considering I didn't receive any box, just a piece of cardboard with cutouts for the AirPod and ear pad replacements), and literally within 48 hours of purchasing it, to no avail. Also, the genius person I had, mentioned absolutely nothing of this $96 purchase being final sale. I might've tried looking a bit harder for my lost AirPod if I knew I'd be out $100 with an unnecessary piece of plastic sitting in my drawer. Super dissatisfied with this service and the lack of being informed of really anything. read more

Amazing experience with the sales associate Mike! He was extremely friendly, helpful and knowledgeable. My husband and I went back to trade in iPhone and he made it happen quickly. Also showed us an iPhone trick. Overall awesome service definitely choosing this apple location. Thanks Mike for the great customer service! read more

We had a terrible experience at Best Buy trying to sell our old MacBook Airs. Best Buy quoted us at $60 for two of them, but then also wiped the entire system. We had to take it to apple so they can reinstall it, and they offered $600!! The employee was beyond helpful, offering us student discounts, trade in deals, and more. We walked out with a brand new iPad Air, airtags, pen, and case! It made our week! P.s. college students! We didn't know this, but you get insane discounts! It saved us at least $100! read more

Apple Promenade Temecula - Mobile Phones Near Me - Temecula, California

I am reviewing the Apple wireless earbuds. This may be a weird Yelp review but I think it is relevant because most of us have either an IPhone or a galaxy. I HATED the wired headphones and I seem to be some type of mutant - none of the other headphones ever fit my ears comfortably. The inside of my ears must be abnormally small - so after a short period of time - it was uncomfortable listening to music or whatever. I took a chance on these despite the $150 price tag because it is an Apple product. The holder is cool. It fits in the palm of your hand. No more silly wires to tangle - ugh. Each bud is designed for each specific each and slips perfectly in. My phone "hums" as them go in my ear in acknowledgement. When I get in my car - they automatically convert to the Bluetooth feature - SO COOL. I used them for hands free walk today with my dogs - awesome! I also used with my iPad to view a movie - again - no programming- as with all Apple products - these are intuitive. They just "know" what they are supposed to do. For a non-tech person that is SO nice! They hold the charge a pretty long time, too. The price is well worth it. The sound quality it good too. Honestly- I don't know enough to know if it is excellent. I just know it's perfect for me. read more

Apple Promenade Temecula - Mobile Phones Near Me - Temecula, California

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Went in knowing exactly which Apple Watch I wanted to buy and was told I couldn't buy it because they had no more shopping appointments. They are "understaffed" but apparently have enough people to have one guy stand at the front doing nothing but telling people they are booked. Have one person checking people out and make me wait in line with my item like a normal store. Why are you turning away sales? read more

I was wanting a battery replacement for my Iphone XS Max. It is starting to loose charge faster and I wanted to head off a problem before it became one. I made an online appointment. I did arrive on time for my appointment. I did have to wait longer than expected but as usual the store was very busy and the associates were doing the best they could. My rep. went through the process and agreed that the battery was starting to show its age. They didn't have the part on hand so it had to be ordered. She also said in order to replace my battery, the speaker had to be replaced! I don't understand why that is necessary, especially since there is an extra charge for that. (Sounds a bit like Apple's make you buy something you don't want but have to have because of design issues). The rep. couldn't give me a reason either. My part came in, I was notified by email and told to stop by anytime. I dropped the phone off, waited 1 hours only to be told they couldn't change the battery because they found a screw "stripped" and couldn't get the unit open! I wasted 2 hours of my day, not including the trip time only to find out that the genius bar couldn't open the phone! I am finding that very suspect. I got home, examed the screw in question and it doesn't look stripped to me. The alternative I was offered was of course a replacement or an upgrade. Bottom line, this is an extremely busy store and but based on the other reviews on Yelp, they are understaffed and in some cases under trained to be handling this much. Understandable but very disappointing. read more

So sad! I got my mom's Ipad pro12.9" when she passed away Dec 2022. When I did the last update my. wi-Fi and Bluetooth stopped working. I was not able to turn them on. The buttons were grayed out. I brought them into Apple Temecula promenade today. They are unable to fix it. They say it's a hardware issue. I find that hard to believe. It's only three years old. It's never been dropped, had any contact with water, has always been in the case. This is a really sad. My mom spent so much money on this iPad 12.9256 gigs so it wasn't cheap. I think they just want you to buy a new one. I would like to talk to Apple directly but have no idea how to do that. I will say the guy that helped me was really nice! I think it's sad ny mom spent like 1,300 on it and didnt lasta full 3 years. shame on you apple! read more

Great customer service on top of guidelines for Covid 19. Love the people and service. Nice people great service very much appreciation. For there hard work daring this pandemic year. Since all school is online this days. Great customer service and people read more

Phenomenal customer service from DAVID UGUESS!!! Apple has a great team at their genius bar but DAVID is more than a team member he is an assett to apple store! He was thorough and knowledgeable and exceptionally personable. Not only did he address my issues he personally followed up to ensure everything ha been resolved. He knew my son needed his phone to be traveling without me and because David wasn't just working the production line of appointments he represented apple and solidified my loyalty with apple and its products. THIS POST IS TO RECOGNIZE AND APPRECIATE EXCEPTIONAL CUSTOMER SERVICE! read more

Several years back, when this was a smaller store, I had a terrible experience here. Rather than leave an emotional rant about myself and my needs, spewing anger and nonsense, I immediately spoke to a manager. That manager led me to another manager (their own manager), who I believe is still currently the "store leader." The big boss. The big boss understood my frustration and took action to remedy my experience. But more importantly, from my perspective, I believe the "big boss" took long term action as well (or already set in motion a change) to ensure that similar experiences were minimized. Every experience I have had in this Apple store since then has been exactly what you expect from the business you're giving $1k+ to every other year for just one device (not to mention all the other devices and numerous services). When your product comes at a premium, you expect the best service - this store has it. Certainly the product of good leadership and great employees. Thank you Apple @ Temecula for being a great store, close to home! read more

They hire the worst staff ever. Poor customer service and worst attitudes. It's crazy how there's not that many options for competitors.

Racism in Temecula? I was waiting in a line outside the store to pick up the new 14, the staff was asking everyone if they needed water and he literally skipped me. I was able to talk to the manager while inside the store and he just asked if I still needed the water. Apple, you can do better. read more

Worst customer service ever. You pay hundreds of dollars in their products and their Apple support to be treated abominably. You'd think they'd spend money on traIning their receiving check-in crew to have some manners and appreciate your service. I don't recommend this location. Better to use BestBuy or some other place that offers Apple support. read more

Unreal! I came here to buy and IPad and we received HORRIBLE customer service. Let me rephrase...no service! No one greeted us at all when we walked in. Everyone else was asked if they needed help , but not us! We waited for over 20 minutes and nothing!!! And the store was not crowded, maybe 20 people in the store. Finally a guy came out and said, oh, I'm not supposed to be out here, but what do you need? Oh, so sorry to bother you! Pisses me off when I have money to spend here and get treated this way! read more

So we just got turned away from purchasing something because we didn't have an appointment.... there's a sign posted in front of the store that clearly says 'no appointment, no problem"..... I'd give it no stars but that's not an option... we drove 40 miles to come shop here. Terrible read more

I'll just say that they choose who they want to serve first even if you are there waiting patiently to be acknowledge. Some i guess was offended by my First Review. ‍ read more

Took a trip to the Apple Store today in Temecula, had a few questions and wanted a demo on how to set some things up. We were greeted by Derrick who answered our questions and got our family sharing all straightened out. Very nice guy. So who can just go to the Apple Store without browsing. Not my family.... so we were looking at the new mac desk top computers when up come Daniel . He wanted to make sure we didn't have any questions. Daniel is SUPERB !! Of course by now we had questions. Daniel answered them all with flying questions, joked around and helped us explore even more Apple products. He showed us how the Apple TV worked with Siri activated voice remote. (Siri only like his voice although I think we said Denzel Washington the same) go figure.... After showing us Apple TV he showed us the Mac mini. If you don't know what this is visit your local Apple Store or go online. This is definitely a purchase I would love to make. He also showed us the Mac Pro! Wow is all I can say. For all the Apple haters out there it's okay this Yelp is not for you, but for all of us die hard people, Temecula is definitely one of the better stores, and Daniel really does care. read more

Apple Promenade Temecula - Temecula store - Mobile Phones Near Me - Temecula, California

So my sons iPhone 11 just stopped working and he's only had it for a month so I had to take it to the apple store. Once we got to the apple store there were a bunch of employees standing outside I walked up to one of the employees explained to them we had a sick phone and the employee told me we would be seen in 2 1/2 hrs!!! Whaaat!! I said that's crazy! But I decided to wait Bc we drove allllll the way out to the store from riverside and I wasn't coming back so I said uggh ok we'll wait that was at 4:00 pm . Me and my kids walked around the damn mall those 2 1/2 hrs 6:30 finally rolled around and we went back to the store where they took our temperature's and took us to a table and told us it would be another 10-20 minutes before anyone could help us. I said are you serious?!?!?! The employee was like yeah, sorry were really busy and blah, blah, blahhh Anyways so like 15 minutes rolls by and finally one of the workers comes out. * I can't remember his name but he had a really awesome personality* well I explained the situation about the phone phone to him and he told me what the "issues" could be so they ran a diagnostic test on the phone turnes out the phone had hard drive problems and the phone was basically toast Bc my son didn't do the iOS 13 update. Luckily for us the phone was still under warranty so we were able to get him a new phone but in order to do that I had to have proof that we owned the phones or we couldn't get it. Seriously?! At that point it was already like 730pm luckily there was a T-Mobile at the mall so I ran my fat ass upstairs got a a copy that we in fact owned the phone rushed all the way back to apple showed the worker and he was getting everything all situated which took another 30 minutes then he comes back and is like oh we don't have that phone in stock your going to have to go to the Victoria gardens location. By that time I was over it. I said can't you just give us a phone in another color ? And he was like no you have to get the same color *its white*. But he reassured me that the vg's location had it and that I can walk right it when they open. I said ok and got the hell out of there. What I learned about Apple products is that apple is complicated and if you own apple products make sure to update your devices read more

I just ordered my brand new purple Iphone 11. The service was exceptionally amazing today by all employees, but Myke really out did himself to ensure I had a great experience. Myke you're the man ! hope you have a happy birthday this weekend! Although my service was great, my phone is having a hard time connecting to my Verizon data. Myke if it weren't for you, this would have been a four star review instead of five. read more

It a cool place and cool stuff but only thing is that it is overpriced and repairs to. They fix my mom phone and now it is a ok ;)

Today was amazing Breezy helped me out what a wonderful experience. Very professional as well knew what she was talking about!!! Thank you again read more

Very relaxing and clean environment, quick and easy purchasing process made especially pleasant by Brady, one of the sales persons. Fantastic service and not to mention a beautiful smile :) read more

I had the worst experience with trying to buy 3 iPads for my kids, I went up to buy them but had a simple question on should I get the iPad Air for them rather than the pro. While talking to the man another associate came up and said "he can't answer any of those question you either buy it now or leave." NOW!! I understand there is a pandemic but COVID does NOT effect character and the way you speak to people. It was nasty and rude. I left the store and decided to go to Best Buy instead. Completely rude and disrespectful I will never come back with my business to the actual store. read more

Today [again] receiving piss poor quality customer service at this fine apple store. I walked into store and greeted. However, standing my accessories for 6 mins and no assistance is by fair a place I will ever spend my money. The store is not very busy and several employees walked right by me. Some looked me in my eye and others just walked by. No one said a peep. read more

Came here a few times and it's a hit or miss. A few years back was with my iPhone 4, they didn't fix anything and I decided to just get a new phone. Got the iPhone 5 and the battery life sucked, I constantly needed to be plugged in for it to charge, but once it's fully charge at 80%, if I unplugged it, it went to 10% in just minutes. Came here and again, didn't get much help. Came here to get help with my iPad and the guy worked with me on getting the screen to not turn down on its own, randomly. I dropped the iPad off for them to fix it, walked around the mall, came back and the iPad was set and we can now watch movies on it without it shutting down the screen on us just randomly. read more

Had an appointment at 1:10 today to update my daughter's phone. The store was packed and we had to wait a little to be seen. The gentleman (Marty) who helped us was knowledgeable and professional. He gave us his undivided attention and balanced his role helping others as well. Great service. We left very pleased. read more

Apple Promenade Temecula - Updating daughters phone! - Mobile Phones Near Me - Temecula, California

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What is the point of having a scheduled appointment when by the time they finally get to you it's well over 45 minutes passed your scheduled time slot ?!? GET IT TOGETHER. My boyfriend and I were told to go stand by the watches after checking in.. 20 minutes pass as we wait and wait and wait for someone to finally acknowledge us but NOPE.. I had to walk up to someone and ask if anyone was planning on coming to help us ?! He told me "oh yeah.. we're running behind but we have a bunch of people coming on at 5" okay cool.. thanks for coming to find us and at least give us a heads up.. 5 comes around and still NOBODY.. nobody came to help until about 5:20.. ABSOLUTELY RIDICULOUS .. thank you for wasting my time!!!! Not to mention your associates are absolutely CLUELESS about the products they're trying to sell you.. I was interested in the Apple Watch and was asking several questions but EVERY question i asked the guy would tell me "hmm.. let me find out" and literally pulled out his phone and googled it.. well i could've done that ! Clearly you don't need to be an expert or even have basic knowledge about Apple products to work here so anyone can get a job here... useless ‍ read more

Went to Costa Mesa got a diagnosis and was told that they would honor the notes and we would get our iPad replaced for free.so we came to our closet Apple due to not remembering Apple password and they did not honor notes and we had to pay $49 to get iPad fixed due to the system not workin. Not happy at all. read more

Went in last night and dropped off my phone to get the battery replaced (at full price). They said they could not get it done until today. I went back tonight (40 minute round trip drive x 2) and waited approximately 15 minutes only to have them tell me that they could not make the repair happen due to water damage from years prior (which was not made clear last night). Why take the phone in the first place? They could have opened it up in 5 minutes or less last night to tell me. And why make me wait for 15 minutes to pick it up once I got there? No wonder Apple stocks are dropping. The service was once spectacular but this location in Temecula definitely isn't living up to the vision and memory of Steve Jobs. The manager on duty (Marla) was kind and listened patiently but ultimately I left with a sense my family and I are no more than a statistic. read more

I arrived two minutes before closing, due to getting off of work late and I had placed a pick-up order. Though the security guard told me they were closed, an associate named Cristian overheard, and gladly helped me get my order. Thanks to him and his great customer service, I'm now enjoying a brand new iPhone 13! Will definitely be returning for more Apple products. read more

Word up! Now I don't have to drive far to go to the Apple Store. Nearest one from Temecula used to be 2 hours away. Not anymore! Located at the Promenade Mall, this store will be the "GO TO" place for many Mac users. Get your hands on the latest and greatest from Apple and try it out for yourself. iPods, iPhones, iMacs, and anything else that starts with an "i" you'll be sure to find it here. Plus, you can make an appointment with a Mac Genius here to help troubleshoot any problems that arise with your apple product (and that's not as common as PC's!!!). Really happy to have this shop open up in town. Temecula is becoming the "get all you need in one area" place. Not that I'm complaining. read more

Apple Promenade Temecula - Mobile Phones Near Me - Temecula, California

I was a little hesitant to come in after the recent comments that were left but i already was going to be in the area and i already had a appt to get my phone screen replaced that was cracked. As soon as i walked in i was instantly greeted told him what I was here for checked in. Waited at the genius bar within 5 mins i was greeted again. Turned my phone it and got my screen fixed in under 1 hour! Overall the service for me was great! read more

First of all I love every Apple product , so I'm a bit biased. The people working here are just incredible . Kind, helpful, go overboard to assist We were blown away by how helpful they were tonight. I wish I had everyone's names, but I know Austin was one. If you are debating on buying an apple product direct or through a carrier (Verizon etc) please save yourself the trouble and just come here read more

The guys who worked there were super nice and very helpful. I loved the vibe here! Even though it's a drive to get there, I would 100% rather make the drive then go to the one in Victoria Gardens. read more

I came into the store without an appointment regarding my cracked iphone screen. Every associate I spoke with was very helpful, and ultimately they assisted me in making an appointment with the Genius bar. The day of the appointment I arrived on time, but was then asked to sit at a table for about 20 minutes without any explanation of what was going on, or how long my wait would be. Once I was finally helped, I was told that it would be an hour and a half before my phone would be ready. (originally when I made the appointment I was told an hour tops.) After the hour and a half, I came back and got sat at another table to wait to pay and pick up my phone. The phone turned out perfect, the associates are very informative and nice, only lacking in customer service is explanation of all the extra waiting and why or how long. They are the same price as other retail stores to fix your screen, if not cheaper. Overall good experience, Just plan on spending extra time there for your appointment. read more

I went to the Apple store in Temecula to buy an Iwatch on a Tuesday morning Because they have such a shitty check in system i started off angry . After checking in to buy the iwatch I was told to wait at the watch counter. As I waited of course I looked at the display watches and was excited to buy my own after buying one for my wife from Costco . Thinking about the Costco purchase experience made me wonder why it was taking so long to get assistance ? about that time I had been waiting 42 minutes , the Genius told me I would be helped soon ! It was not that busy ! I told him he could take me off the list , It's not worth the wait ! I'll go back to Costco . read more

I've been at the store for 45 minutes waiting! I am now an hour past my appointment time meanwhile walk in's are getting help. I finally found someone that was free and they said it accidentally cancelled out my check in. Isn't the Apple store supposed to be good at tech? Unexceptable! Update! After they forgot me they have not resolved my issue. The "genius" took care of my watch issues and got it sent out. I hate not having my watch for a week but you have to do What you have to do. My rating is 3, had they not forgot me it would have been a 5. read more

I wanted help with some long overdue OS and browser updates for my MacBook, but didn't get around to making an appointment, so I just showed up as soon as they opened. The wait for an appointment was roughly 1-1.5 h. I was expecting this, so I came prepared with study materials to keep myself occupied while I waited. The wait time ended up being pretty spot on. My technician was Michael and he was very nice and understanding of the fact that I preferred in-person assistance with my software as opposed to receiving assistance over the phone. The updates were pretty straightforward, though the whole thing took a couple hours because I was THAT far behind on my updates--oops. Michael checked on me regularly to make sure everything was progressing, which I appreciated. Overall, I had a great experience here. I interacted with about five staff members during my visit and everybody was nice and helpful. Plus, my MacBook is working so much better now. Thanks!! read more

I came in to get my daughter a watch. Gelo helped us and I have to say he was truthfully amazing and helpful. He was very patient in explaining things to us and even helped me with my Iphone. Thank you Gelo for making our experience so amazing! read more