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    Apple Pasadena

    2.8 (1.3k reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Lilian W.

    This Apply Store is located in the Old Town Pasadena area. It's conveniently near many restaurants and other shops. I came here to inquire about trade-ins and iPads. Most Apple employees were busy assisting other customers. It would have been nice to get instructions on which apps to use the Apple Pro Pen and its non-obvious features or use cases. And when I asked some trade-in questions, the staff member didn't provide answers that seemed confident (I later fact checked and found some of their responses to be wrong). Prices are as listed on the online Apple Store. I have seen iPads for $50 cheaper for the same model on Amazon. On another note, the iPad A16 and iPad Air M3 both caught my eye. Overall, I'd come back here to see/test Apple products that I don't have access to otherwise, as a way to inquire whether I'd invest in an expensive purchase.

    Scott L.

    We went the day after Christmas and the purchase line on the right side was out to the front of the store. Waited a few minutes since we were near the front of the line and was very appreciative of the service we got from the woman Apple rep. She helped us for an hour in the purchase of a laptop, air buds, keyboard, etc...helpful service ....

    Excellent customer service & support
    Renee D.

    I love this Apple Store. Been a long time customer, several phones, iPads and Laptops. I've also frequented the Genius Bar several times. Today I came by because I couldn't connect a pair of wired headphones to my phone. (I had bought them earlier today at Best Buy). I thought the problem was with my connection port. Nope, I bought a pair (same price $19) and they worked! I also brought in my Air pod wireless ear buds that weren't connecting. There's a secret, when you press the button on the back, the light on the front has to turn amber... Harland (I think I'm remembering his name correctly... could be wrong), anyway, he was so personable,kind and patient and willing to trouble shoot. I'm very impressed with the staff here. Always a pleasant experience at the Pasadena Apple Store.

    tech made me buy 2TB of icloud storage when all I needed was less than 200GB
    Delfin T.

    Needed to replace battery on my phone. Have an appt with this Apple store & was seen within 15 min. Tech got me through the process & said I needed icloud storage before changing battery. He made me buy 2TB for $9.99 when all I needed was less than 2GB which was only $2.99 I didn't know any better at the time & just did as I was told. He also told me that he needed to order a part and when they receive it, I'll get notified & I can go to store and leave the phone in the morning & pick up in a few hours. I asked if I need an appt for that... he said no, since it's just a drop off Well... I went in today, without an appointment, right when the store opened... waited 10 min to be seated at a desk and another 35 min to be seen by a technician... and another 10 min for the technician to get the battery from storage. Technician did some things on my phone which took less than 10 min and told me to return in an hour or so. I returned 3 hours later... waited another 15 min just to pick up my phone. I find this whole process to be tedious & inefficient. And the first tech on my first visit giving me false information is inexcusable.

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    3 months ago

    Service cannot be beat at this Apple Store. Was serviced very quickly. Apple staff are all very patient and kind. Thank you.

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    Page 1 of 32

    Ask the Community - Apple Pasadena

    Is apple pasadena temp. closed? can't make appointment.

    The website says it is "closed for improvements"

    Is there disabled street parking nearby?

    No. Handicap parking in nearby garages but you need to walk a block or more to the store.

    Is parking free and where bruh?

    There's 2 hour free parking in the structure on DeLacey. Then it's a short walk. But it's only 2 hours! No validation needed

    I'd like to stop by in the Apple Store to know about the new iPhone 12 max pro? In Pasadena store should I make appointment.....

    Where's the nearest parking garage to this store?

    There is a public parking garage in De Lacey ave in between Colorado and green. The first 90 min is free and there are a few j1772 electric vehicle chargers

    Do they accept cash?

    Yes, they accept cash.

    How to set up an appointment?

    either go on the app or online, select the location.

    View All 15 Questions

    Review Highlights - Apple Pasadena

    Pasadena Apple store has redeem themselves in my mind, thanks to Paul the lead person in charge when I stopped by today.

    Mentioned in 38 reviews

    Read more highlights

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    Gadgetneeds

    Gadgetneeds

    (185 reviews)

    $$

    Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

    I desperately needed to replace my iPhone 13 Pro battery. After reaching out to multiple shops…read morelocally, Gadgetneeds gave me the best quote (especially since I wanted an authentic Apple battery replacement). Most of the other places I reached out to only had third party batteries or were charging more for the authentic Apple one. It was super easy to get a quote through Yelp's Projects and make an appointment, although they take walk-ins as well. Changing the battery took about an hour as the battery arrived 0% charged, but normally should take less than 30 min. Battery is definitely holding a charge well and also includes a 3 month warranty for any issues that may come up. The owner is also very personable and a great person. Another customer came in needing a phone charger, mentioning he lost everything in the Eaton fire. The owner kindly gave him one for free. Overall, great service and I would not hesitate to come back again for any future phone repair needs.

    Verizon

    Verizon

    (482 reviews)

    $$$

    The Verizon retail store is located at 368 South lake Avenue Pasadena California 91101. It is in…read morethe business district of South Lake Avenue. While it is accessible from South Lake Avenue, the best way to enter Verizon is from the South Lake Parking District behind the store along Shoppers Lane. There is also a small parking lot directly behind the store with about 18 parking spaces. When entering the store from the parking area, you are greeted with a friendly hello at the reception counter. Here you will be asked some questions about the reason for your visit. They handle a lot of situations at this Verizon location. Everything from accessories, new phones, notebooks, Laptops, to mobile phone connections and plans. I was surprised to hear that they handle a number of corporate accounts. After waiting a few minutes, a consultant led me to a desk for a "how can I assist you" interview. After explaining that my phone was old and not always reliable, I needed a new phone. All my phones lately have been Samsungs so the new Samsung Galaxy S26 Ultra was my choice. After making my choice, Yaz went to the back and brought out the phone and papers to go over. I appreciated the explanation of the options that were available and checking my wireless plan to make sure that I was getting the most for my money. I also asked for help transferring all of the information from my old phone to my new phone. After making sure that I had no other questions, I paid my bill and was on my way home with a brand new phone. The whole experience took about an hour. Yaz was the perfect consultant. He was friendly, engaging, and very knowledgeable. I was very happy with everything about my visit to this location.

    Sarah: Love Sarah she did a great job helping 2 of us…read morepurchasing 2 new iPhones. She was extremely Knowledgeable, Professional and definitely patient. Strongly suggest you asked for her. Sarah is a true asset to Verizon.

    Apple Pasadena - computers - Updated May 2026

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