Great Apple Store! I had made a pick up order for the MacBook Neo and didn't get a chance to reset my old MacBook Air. I waltzed in and wasn't helped at first, until I started pulling up my pick up order. Two people easily came up to support me. They were able to go to the back to grab my new MacBook and help me reset my computer on the spot. I ended up recycling my old MacBook Air since it's a decade old and had no trade back value. The Apple guy wanted to help me transfer my stuff onto the new MacBook Neo, but I politely declined. They were super helpful and forward with my needs! I like this store! So happy with my new purchase! read more

Apple Pasadena - Hello MacBook Neo! - Computers Near Me - Pasadena, California

This store sucks!! I was given a 3 hour wait time to see why my desktop will not turn on. You only have 10 minutes to appear for your appointment, with this said you have to stay close. There is no free parking in old town Pasadena. When I came back to check in now Apple tacked in more waiting time without notice. It's called take your money and run. I am so disappointed with Apple all the way around. No answer when you call or email the team. I hope Apple service get back to good customer service especially in these uncharted times. read more

I went to the store the other day, ready to drop 1,800 on an iMac with the realization that they may need to order it, but wa shiping they had one in stock. To order it online through Apple was a three-week delay, which is absurd. All of the store employees seemed to be in the rear working on peopel phones. Peopel were standing at the fronttables awting for assitance with iPads, phones, etc. No one was there. I waited for 26 minutes, and not a single employee offered to see what I needed. When I was able to finally catch the attention of an employee, he said it was not his area and would find someone. No one ever came to assist. I left, went to Best Buy, and bought it there. read more

This Apply Store is located in the Old Town Pasadena area. It's conveniently near many restaurants and other shops. I came here to inquire about trade-ins and iPads. Most Apple employees were busy assisting other customers. It would have been nice to get instructions on which apps to use the Apple Pro Pen and its non-obvious features or use cases. And when I asked some trade-in questions, the staff member didn't provide answers that seemed confident (I later fact checked and found some of their responses to be wrong). Prices are as listed on the online Apple Store. I have seen iPads for $50 cheaper for the same model on Amazon. On another note, the iPad A16 and iPad Air M3 both caught my eye. Overall, I'd come back here to see/test Apple products that I don't have access to otherwise, as a way to inquire whether I'd invest in an expensive purchase. read more

Apple Pasadena - Computers Near Me - Pasadena, California

We went the day after Christmas and the purchase line on the right side was out to the front of the store. Waited a few minutes since we were near the front of the line and was very appreciative of the service we got from the woman Apple rep. She helped us for an hour in the purchase of a laptop, air buds, keyboard, etc...helpful service .... read more

Apple Pasadena - Computers Near Me - Pasadena, California

See all

I bought an apple 16 recently 5/6/2026 with bad experience. The guy provided good service to one customer. When it was my turn, he changed put me on wait again and again doing other things for other customers. Then I did not expect the new phone does not include an adapter for charge cord, I have to buy one separately, and nobody told me. Now apple is money first. read more

I love this Apple Store. Been a long time customer, several phones, iPads and Laptops. I've also frequented the Genius Bar several times. Today I came by because I couldn't connect a pair of wired headphones to my phone. (I had bought them earlier today at Best Buy). I thought the problem was with my connection port. Nope, I bought a pair (same price $19) and they worked! I also brought in my Air pod wireless ear buds that weren't connecting. There's a secret, when you press the button on the back, the light on the front has to turn amber... Harland (I think I'm remembering his name correctly... could be wrong), anyway, he was so personable,kind and patient and willing to trouble shoot. I'm very impressed with the staff here. Always a pleasant experience at the Pasadena Apple Store. read more

Apple Pasadena - Excellent customer service & support - Computers Near Me - Pasadena, California

Needed to replace battery on my phone. Have an appt with this Apple store & was seen within 15 min. Tech got me through the process & said I needed icloud storage before changing battery. He made me buy 2TB for $9.99 when all I needed was less than 2GB which was only $2.99 I didn't know any better at the time & just did as I was told. He also told me that he needed to order a part and when they receive it, I'll get notified & I can go to store and leave the phone in the morning & pick up in a few hours. I asked if I need an appt for that... he said no, since it's just a drop off Well... I went in today, without an appointment, right when the store opened... waited 10 min to be seated at a desk and another 35 min to be seen by a technician... and another 10 min for the technician to get the battery from storage. Technician did some things on my phone which took less than 10 min and told me to return in an hour or so. I returned 3 hours later... waited another 15 min just to pick up my phone. I find this whole process to be tedious & inefficient. And the first tech on my first visit giving me false information is inexcusable. read more

Apple Pasadena - tech made me buy 2TB of icloud storage when all I needed was less than 200GB - Computers Near Me - Pasadena, California

This is my goto Apple Store. The employees are very helpful and willing to listen to my issue. The process of buying is fast and efficient. read more

Manager needed badly here. Communication was not ideal. I am still trying to figure out how to help someone who I took to this Apple Store location. Really awful communication from the staff here about service. I feel awful and would never recommend this store again. Could not speak to a manager here when needed badly. Communication is very important. read more

This had to have been the worse experience in customer service I've ever received. I first go in on Tuesday with an appointment and have to wait until a team member is able to assist me despite the appointment time. I discuss how my cellular and WiFi services were no longer working and after running diagnostics it states that i need to go to the Apple Store for help. I come to terms learning that I am going to lose the memories on my phone because despite buying 2Tb of iCloud storage and the 1Tb phone that cost a ridiculous amount due to the faulty parts they sold the phone with, it did not want to backup. Thankfully I had Apple care cause it would have cost $600 despite it being Apple's faulty parts. I had no damage to my device and I would have still paid. Then I'm told they don't have the parts in store and I'd have to wait 3-5 days before it comes in. I use my phone for work to provide support to my team and to contact all the people I serve in a day to day basis. Their only options are to wait, but a new phone and use it and then return it or do a claim with Apple care but it will place a hold on my bank account for $1600 until they receive my "broken" phone. I felt so defeated and all I received was an "I'm sorry, next time back up your device when you can." I then gave my partner's phone number because they realized there was no way I would be notified that the parts came in. They call my partner while at work and when my partner returns the call twice, they were left on hold for 6 minutes both times and hung up on. I then spent and wasted my entire Saturday arriving near 1pm letting them know I'm here to fix my phone. I'm told it will not be ready until 5pm to return at that time. In both separate interactions I was told they are ONLY removing the middle portion of the phone to replace the ENTIRE interior. I then try to be positive and go walking around the stores nearby, having lunch etc. up until exactly 5pm. I enter the store right at 5pm as they instructed and they proceed to tell me "i need to wait 5 more minutes it's not done." I'm then left to wait an additional 15 minutes until a team member comes and shows my phone screen saver was removed. I told her I was told by the other two team members that it wasn't going to be removed and she says "sorry it's highly likely that they remove it." I let her know I purchased the screen protector through them how would I get a replacement since I'm already there. She says I need the box it came in and to file a claim and send pictures that it was already "damaged" and they will ship a new one in 3-5 days if not we have them for $45. It felt like I was purposefully being lied to on multiple occasions in order for them to prophet from this exchange. They didn't even complete the set up of my phone nor did they attempt. When I received it I informed the team member that my phone service will be a password not a pin. She then asks for a pin which I just stated I can't provide. Instead of looking to fellow staff to help she just says "sorry there's a T-Mobile store down the street that can help you turn your phone on." I just grabbed my phone and left. They also had the audacity to talk badly about its other locations saying their members are not as "skilled" or "trained." They kept placing it at the Cerritos location. Overall I still needed my service working and thankfully when I went to T-Mobile they said they could've helped me more and was able to turn my service on in 5 minutes. I went over a week without any communication for my work, my personal life etc due to their faulty product and the members there were sadly not skilled or trained properly on empathizing with their customers. If your phone starts showing that the cellular losing service for two minutes every once and awhile. They said go to the store cause "maybe they could have helped me more." Which is what I was told. Overall, just a god awful experience and I will never go to that store for help. read more

I have been an Apple customer for decades. I have been to this particular store over the decades as well. But this recent experience to have a battery changed out at this store is so frustrating, I will not return for ANOTHER decade. I'm on trip 3 back to the store to still get the battery swapped out. In hindsight, I should have ordered the battery, had it sent to my home, and swapped it out myself after I diagnosed the issue in the first place. If I were there to buy a phone or computer, I may have had a better experience with the sales team instead. Do better. read more

This is the only Apple store I've ever been in. I got a new battery for an old phone. I made the appointment online and showed up at the arranged time. I was helped relatively quickly, even though the store is jam-packed with people on a regular weekday. The people that helped me, the genius squad, or whatever they are called, were nice. They explained everything so I knew when to return to pick up my device. I would say it was a good experience. read more

It's very disorganized. If you have an appointment, you have to chase an employee down and or interrupt other appointments to get checked in. They treat you like you're a nuisance and they'd rather be doing anything but helping you. I had made an appointment for a battery replacement. I planned my day around waiting for my phone for a few hours. But when I get to the appointment, they don't even have the part. It's completely disrespectful of people's time. Now I have to make another trip out to Pasadena and plan another day around this task. They do not allow you to buy anything "off the shelf". If you're in the market to buy a phone, even a phone you don't want help setting up, make an appointment. read more

I've always had a good experience when I go to this location and everyone is always so helpful. This most recent visit, Jason helped us and he was so helpful and so knowledgeable. Not much to say for now but just wanted to thank the team in this location for always being so nice and hospitable. read more

I mostly visit for service of my equipment. However I do occasionally purchase new products. I always have received the best customer service at this location. I've been to many other locations and there are times workers look like they don't want to be there nor help out with small problems. Of course the size of the store has a great selection of Apple and after market items. Don't forget your government / education discount. They also offer free classes just sign up ahead of time. read more

Apple Pasadena - Accessories wall - Computers Near Me - Pasadena, California

i've been to this location one too many times. horrible service each time. i even complained to the bbb about this store. i can honestly say this is the worst service i've ever had at any store here in the sgv and i don't say it lightly. read more

Apple Pasadena is my go to store for all Apple products. Visited last night just to browse and was greeted by the floor manager Joseph, his associate Nisa. They were so pleasant and willing to show us new devices though currently not in need of any. Also, Michael at the Genius Bar provided us with great customer service explaining how to address some issues with our current phone devices. In contrast, I also shopped at a jewelry store across from this store and the sales associate, although busy with a customer did all she could do to ignore us. Barely a hello, or I'll be with you in just a bit. Again, thank you to the staff at Apple Pasadena for great customer service! read more

I received defective apple AirPods Pro 3's online and was instructed to go to the Genius Bar for a solution. The Genius Bar of the Pasadena, CA location sent the AirPods out for repair and did not instruct me to remove the ear tips. I received the repaired product today without ear tips. Apple's policies are completely broken and they can't send them to me online. I've been trying to call this store to see if they'll fix the problem they created and they won't pick up the phone. They're awful. read more

Very rude and very disrespectful of staff to give me unnecessary and hateful looks. Staff rush me and don't take their time like they do with other guests. read more

Terrible experience. None of the associates were helpful or knowledgeable about service that was being done to my phone repair. Waited over an hour never coming here again. read more

will not honor your appointment. Incompetent has no clue about what phone plans are and their staff seem completely uneducated about what they need to do or fix anything. It's a complete waste of your time. this should be an embarrassment to Apple as the entire reason for my switch when Steve Jobs was still alive because of their customer service and how they actually care. Today it's 100% clear they do not care and they do not have customer service. but it's clean. if they escort you to the bathroom you would see that ithr back is ugly and basic and has zero design I am wondering if this is how they value their employees which is not much because the front of the house is super polished and cute and the back of the house is absolutely like a wareh house read more

UPDATED: Im reposting because the original was deleted. Instead of an apology message from the store, they petitioned Yelp to remove it. I edited so Yelp wont remove. This review is about BRIAN, "the store manager": Who went ABOVE & BEYOND...to be a jerk to me. I went in today to pick up an order, 5th MAC for the year btw, and the last 3 times, I was assisted by very polite people and helped in doing a quick in-store return on the standard, then on the spot purchasing the one with the 10 key, and I'd pay the difference. Takes 5-10 mins tops. I was about to be helped a nice young man, who was aware of this quick process. When out of nowhere, Brian, "the store manager", stepped in and decided "HIS STORE" WAS NOT going to do that for me. When I asked why, his words were, "we've done it for you before, and we're just not going to be able accommodate again". So we got into a back and forth for about 5-10 minutes. Usually, clients that purchase more products from any store, are treated as preferred customers. These clients are treated a little nicer and afforded some "above and beyond" type customer care. Thats not the case with Brian. He's just all about bad customer experience. He did suggest a work around: to do it online and wait for it. I told him that wasn't an option because I really need it for tomorrow morning, but again he just said no. When I said, "I'm paying for it and not asking for a freebie, I'm a Customer". He simply replied condescendingly, "well I'm THE MANAGER and we're not going to accommodate". Of course, I lost my cool and told him he has power tripping And that he was just flexing his.. As expected, he didn't care. I stopped the argument by turning to the nice young man that had been helping me and told him I'd just buy the keyboard, another $130+ and they could keep the non 10key that comes in the box. He was shook because unfortunately for him, he was standing there awkwardly witnessing the whole thing, I felt bad for the kid. I paid for the separate keyboard, with the 10key, was the kid was courteous enough to take the other one out the box for me. When he asked what I wanted him to do with it, I asked him to recycle it or whatever. Brian: whoever promoted you, needs to train you, because you do not understand what customer relationships are. Maybe its's because you're used to imposing your will on people unchallenged, but thats not how the real world works. Do better, Brian. read more

Oswaldo was great! Helped us with an iphone purchase, and was very patient with my folks during the process. I don't know if you can pick a rep but if you get him, he's super friendly and helpful read more

Came in with my family with no appointment, we assumed there would be a wait time which ain't a big deal. Shoutout to Gary and his wonderful team Steve and William for helping us out! We were in and out of the store quickly and received everything that we needed. read more

I can actually say this from my experience, they must changed the management from my last visits. Service was improved 100%. Everyone there was very helpful and attentive. My dog jumped on me while I was on the phone, he did that to get my attention and there was a huge crack on my display screen. I made an appointment and I went to the store to get it fixed. Check in was easy. I forgot my password due to my own fault, so it took me a while to reset it. Even that process, the guy helped me was very patient and helpful. Then I dropped off my phone and came back to pick up my phone. Even the second time around, everyone was very helpful. Parking can be challenging, but I scored the one right in front of the store. Very inexpensive to replace my screen. Two thumbs up. read more

See all

Terrible service here. I wasted my time in line to get the new iPhone just to be told that I need to call my carrier to authorize myself on my parents plan. Never have I had an issues until today. Even the manager didn't do anything to help me. Terrible customer service. Avoid this location and go some where else. read more

Service cannot be beat at this Apple Store. Was serviced very quickly. Apple staff are all very patient and kind. Thank you.

This store suuuuuucks. Laziest employee culture ever. Have an online order to pick up? "We can't help you because we have no time to grab it." But if I cancel my order and purchase it right now with you, you would grab it for me, right? "Shut up with your logic." read more

I was there to replace my MacBook battery, waited a week got a voice message said it's ready for pick up just bring my ID. Walked in greeted by the employee as usual, she took my name and instructed me follow the wall and walk to the back , grab a chair some one will bring my MacBook out So I did seat there for 10 min no one came . I can see many employees walk past me and some just checking their "iPad?" . So I walked to the back bar table and told them I waited there no one came . The lady checked and said the first person didnt check me in. So now she has to re check me in And told me go back to my chair and someone will come Another 10 minutes passed aril no one. So I walked up to a manager(?) and told him I waited long time just want to pick up my MacBook. So he walk to someone and ask her to grab my MacBook out for me As soon as she bring my MacBook out , only took me 3 minutes to check and pay for the replacement. Finally , an easy 3 minute task they can turn it into a 25 min session The employees need better trainings read more

Have you ever had trouble when placing an online order and figured you would reason with a human being in store to resolve the order? Well, I wouldn't recommend going to this Apple Store for online pickup because lack of ability for that. Apple agents here are like human robots that quote store policies and do not apply common sense. No desire to troubleshoot an order is the reason for the rating. Long story details- I placed an order to pickup and during online ordering process the form combined my wife's name with my name for pickup. I didn't think it was a big deal since my name was on there as second part of the listing. Arrived to pickup and the initial Apple team member sees this long name that's actually 2 names. He didn't know what to do so he asked a Lead. Then they refused to allow the pickup because they wanted to see an ID that has 2 names together. Tried to explain to them that my unique spelling name is literally listed there but the Apple form combined it with my wife's. They didn't want to reason. They suggested to call Apple customer service to add alternate pickup even though I'm the original person that placed the order and can verify that way. I called Apple customer service in the store and phone agent verified my information. Online agent said they couldn't adjust pickup information because of the type of online order. Phone agent suggested to ask the in store Team Member to manually look up my order and verify that I'm the person that placed the order. I had the Apple phone agent talk to the in store Apple team member to walk through this but the in store agent didn't want to do that and stuck to policy that there must be an ID with the 2 names combined. In store agent did not believe that the online agent couldn't add another pickup person because of generalization belief that phone agent can adjust all orders. So at the end of the day I felt the Apple service I got was no different than replacing with an AI robot because it was black and white for them under the guise of security. No troubleshooting with common sense or reasoning with them. No value in talking to human robots that quote store policy without researching other ways to verify an order. read more

went with a friend to pick up a new macbook pro. Cesar made the entire experience super painless from start to finish. We were in and out in under 10 minutes with a brand new macbook. read more

BEWARE OF YOUR BELONGINGS!!! I had an appointment at 1:15pm and was there until 1:40pm on May 7, 2025 in Pasadena Apple Store. Brianna (an employee) was helping me with my new iPhone 16 pro max, showing me the ropes. When she called a rep to show me how Focus works on her personal phone, Brianna put my phone down, grabbed the sample phone on the hook. I got distracted, looking on the other phone of another employee behind me, she then did something unlawful which I caught just before I left the store. I had a new case for my new iphone, I put back my OhSnap, SnapOn (like pop socket) on my back case, but when i was about to leave, it wasn't where it should be. She was so eager to help me in the beginning but suddenly changed and hurriedly left me. So, i called Brianna back, asked her what happened to my, pointing on my case, and before i could even finish my sentence, she then walked over to the table where we were, and grabbed the sample phone on the hook, turned it around, and OMG!, My SnapOn was on the other phone. She tried to be sleek and steal my Ohsnap but I caught it. Then she jokingly said something like, "Good Eye." A crook that got caught and tried to joke about it. Loser! I have called Apple Store, spoke to Curtis (manager) on the day of. I also went on May 9, spoke to Rene (manager) but it seems like they don't care what happened and tried to make it look like she wouldn't do such a thing. In that case, how did my SnapOn jumped from my phone to the Sample phone charging on the wall especially when she was the only one I was speaking to the whole time? Make sure to ALWAYS check your devices before leaving this pathetic store! BEWARE! read more

Apple Pasadena - OhSnap! has a strong grip on my case but employee Brianna stole it. - Computers Near Me - Pasadena, California

Shout to William and his team I came in the store because my phone got water damage went to T-Mobile they did not help at all . Brought my baby with me and William was so thoughtful made sure my baby didn't get distributed while in his nap . Got a new phone couldn't set it up because I couldn't access my account but William and his teammates helped me even when his shift was over really appreciate them . read more

I made an appt for Noon today, a Sunday. Both my husband and I were impressed by actually being seen right on time. The associate, James, who assisted us was obviously very knowledgeable & experienced. We were given the option of leaving our computer & returning in a few days, or waiting approx. 45 mins. Chose the latter. Our computer needed the operating system reinstalled. We were done just as expected. Another very satisfied customer!!! Definitely highly recommend the Apple Pasadena location!!! read more

See all

Came in with an appointment about my battery draining on the iPhone 14 Pro and Notes not working after the update and they were able to do diagnostic over the WiFi and offer a few options: since my battery was still operating at 85%, I could change battery for $99, or opt for lowering battery usage by turning off background refresh, and if that doesn't work, backup everything and Restore All Settings. Which worked out beautifully! read more

I came in on the brink of tears and the Genius Bar employee was telling me we couldn't fix my computer. Nat swooped in and SAVED THE DAY! He was absolutely incredible and not only found the issue but also a solution! He was so sweet and understanding and didn't make me feel like an inconvenience. He was the best!!!!! read more

This is specifically for the Genius Bar. I had an appointment at 430. I checked in and was told to wait. 15 minutes I asked again was told they only had one technician and he was attending someone else. Did I went to reschedule? No. The point of making an appointment is that someone is there to help you. Why would I come all the way here only to reschedule? Feels very unprofessional. read more

Came here to get a new phone, people were very friendly and helpful, patiently answered all my questions, and made the whole process very smooth, very great experience read more

Apple Pasadena - Computers Near Me - Pasadena, California

Every time I come here it's packed yet every client is being helped. Love Everything Apple can be test driven like my purchase today, the AirPods Pro. I realize my AirPod Pro Max is great on a plane but walking around the city with it is like wearing a helmet. Lol. My new Air pods? Love. Every well made accessory that goes with an Apple product is sold here. Love. Every staff member Ive approached here responded helpfully with more insight I never considered. Love. Every piece of technology I've bought here is worth every penny. Love. Every time I wonder why Apple computers are more expensive than Windows or Chrome, I get it. I believe in well made and superior products and Apple is one. End of Yelp. read more

Apple Pasadena - Noise pollution is heady. Spatial audio changes things. 4.18.22 - Computers Near Me - Pasadena, California