I had been experiencing thermal issues with my new i7-14700K build and decided to bring it to HeliX PC after seeing all the positive reviews. Garnik, the owner, exceeded every expectation. I dropped off my PC at 10 AM and he had it completely diagnosed and fixed by 3:30 PM - same day service when most shops would have kept it for days. But what really impressed me was how Garnik actually took the time to explain everything instead of just doing the work and handing it back. He didn't just slap on new thermal paste and call it done. He properly reapplied the paste, then noticed my fan configuration was all wrong and moved everything to the correct CPU pump headers and fan headers. He walked me through exactly what was causing the thermal problems and how he fixed them, then stress tested the whole system right in front of me so I could see it was running properly. Garnik was super knowledgeable, friendly, and got everything done way faster than I expected. It's honestly rare to find someone who knows their stuff this well and actually takes the time to make sure you understand what's going on with your build. If you need PC repair, building, or troubleshooting in the area, definitely check out HeliX PC. Best experience I've had with a PC shop hands down. Will be coming back for sure! read more

CANNOT RECOMMEND HELIX PC HIGHLY ENOUGH!! Garnik saved my life today, my work computer needed to be replaced, and since I built my last PC I figured I could do it again. About a week and a half later I finally got all components working only to run into Windows installation issues. I emailed the business at midnight, after long hours of trying to figure out why my SSD wasn't being recognized. I got a response first thing in the morning, I brought it in at 10:30 and he had it done by 4:30 same day, even though he said he wasn't sure he could get it done til the next business day. Also as someone who just has a casual knowledge of all this stuff, I was kind of afraid of being judged for my choices and abilities if I brought it in somewhere, but Garnik was SUPER nice and friendly, and even though my issue ended up being a return fraud SSD situation, he fixed up my wiring, installed windows, and basically got my whole rig into working shape, which was such a relief after struggling for so long. He even gave me an adapter for my old DVI port cintiq monitor. Along with lots of helpful advice. Even though I hope I don't run into issues like this any time soon, I'm a customer for life! (I'll add a photo once I'm satisfied with my RGB color choices haha) read more

Expert computer builder and helpful through process of component selection. Local Go to for custom pc builds.

What a delight! One of the fans in my computer started acting up and making a sound that I found absolutely infuriating so I figured I'd ask a professional to fix it. CUE Garnik and HeliX PC. I called on a whim and not only was he friendly and helpful over the phone, but he immediately diagnosed the problem when I showed up and thought of an innovative fix that wouldn't involve me needing to buy a brand new graphics card. He tells you potential price ranges up front, gives you a variety of solutions, and is kind and friendly while he does it. read more

The proprietor of this business helped me with an issue which was not intuitive and 2 previous shops misdiagnosed. He provides a thorough understanding of current technology and the current market for pc parts, gpu's, etc. It is not easy to find someone like this, I wholly recommend Helix PC. read more

Gar is very knowledgeable and he has my computer fixed fast and very affordable. Recommend all day! read more

Garnik is an absolute magician when it comes to building computers. He's a very genuine person and has a lot of patience. He was kind enough to answer all my questions and concerns regarding my new build. I took my parts in and he assembled in a timely matter. I'm very happy with the service and will definitely be spreading the the word around to all my friends and family who need any computer services. Thank you Gar! read more

HeliX PC - Final Build - IT Services & Computer Repair Near Me - Burbank, California

Trust the people who are good at their job and love what they do and they will deliver. Garnik is knowledgeable, respectful and very friendly. I didn't want know what specifically what I wanted but I had a budget and he worked around that. In the end I decided to spend more because of that trust and it paid off. Thanks so much!! read more

Literally the best company to get you a PC built in all of LA. I even went back and got an additional computer 3 years later. read more

HeliX PC - IT Services & Computer Repair Near Me - Burbank, California

Garnik really made the experience perfect. He is so down to earth and he offered such good customer service. I was clueless on what to do about getting a pc and he helped me out by building mine based on what I needed. He happily answered all my questions and made me a monster pc that I enjoy using everyday. I will continue coming to him for all my future pc needs. I was stressed about getting one because I knew nothing about building pcs but he made this experience so calm and enjoyable. read more

Gar is salt of the earth guy.I took my 5 year old laptop that I was hoping to fix over the weekend for work on Monday. He gave it to me straight that the problem was more than likely a motherboard issue and although we would more than happy open it up for me to confirm, he wanted me to save my money. I ended up purchasing a computer he recommend off of Amazon but will definitely be back when I pull the trigger on building a computer. We also nerded out for over an hour at his shop so that we pretty fun too. Great guy, not out to take your money, Would highly recommend! read more

Helix PC provided the most fair priced combined with the most professional service. Garnik has an excellent attitude that's focused on problem solving. I had some trouble finding parts, he found them for me. I had trouble figure out software, he showed me what I was doing wrong. He never said he couldn't help, even when he didn't know something he said I'll figure it out and get back to you. It's seldom you meet people in this business that are really so well rounded and so professional. Thank you Helix PC for building my beautiful beast of a PC. read more

HeliX PC - IT Services & Computer Repair Near Me - Burbank, California

Customer service top notch!!! Very smart guy !!! The best pricing !!! He can do anything you need !!!

Helix PC is a fantastic shop. They are very knowledgeable and helpful. My sister and I got our gaming computers done here and they rock.

I wholeheartedly recommend Mr. Garnik at Helix PC for parts and service. I walked in off the street with a hard drive issue, and he was immediately attentive and incredibly knowledgeable. He diagnosed and fixed the problem right away and provided excellent service at a very reasonable price--far less than I expected. Better service and parts than big box stores! Helix PC is now my go-to spot for PC parts and repairs. Highly recommend! read more

A friend suggested Helix PC to me! Garnik helped me build my first PC, and was beyond friendly and professional during the whole process, even when I ran into a few issues. The power supply I bought for my build was faulty out of the box, and Gar was able to pinpoint the issue almost immediately when I called him about it. Additionally, I was having trouble getting my 1.5 yr-old monitor to boot up with my new PC, and he didn't hesitate to suggest bringing it in along with the busted power supply to help me out. He was able to address and fix both issues quickly, and things have been running great since! Computers can be fickle and run into issues we can't foresee, and if I ever run into an issue again, or am looking for new parts, I won't hesitate to reach out to Gar. What luck to have a local business like this! read more

I had a gaming PC that had become very unstable and would crash often. I brought my PC to see Gar on November 8th and got it back November 10th. Haven't had a single crash and my PC is running (maxed out gaming & work/video editing) better than the day I assembled it. Gar is very passionate about the work he produces. We talked for a solid 30-45 mins the morning I dropped it off about every solution / scenario. Gar was very honest, clear, and thorough from the moment I dropped off the PC to the time I picked it up. I would come back to Gar in the future and will recommend friends and family to do the same! read more

HeliX PC - IT Services & Computer Repair Near Me - Burbank, California

My development machine was getting long in the tooth and I needed a new PC. Intrigued by the 5 star rating and wild looking website, I emailed HeliX with a list of parts I wanted for my machine. Garnik quickly responded with a build description and a reasonable price quote. A few days later, my new computer was under my desk! HeliX totally delivered. This new box cut my compile times down by 60% or more! This is now my go-to place for custom PC builds. read more

HeliX PC - Ryzen 3900X BEAST! - IT Services & Computer Repair Near Me - Burbank, California

Walked in for a minor repair - my laptop case was coming apart. HeliX PC was able to help me right away and was super knowledgeable and friendly. Definitely recommend! read more

**You can find details on my old build on PC Part Picker. My profile is MechaFnGrl. Hopefully, soon, I'll upgrade my new specs so you can see the magic for yourself. While I was playing a game of Overwatch, my computer shut off. And it wouldn't turn on. I built it myself, so I opened it up to troubleshoot. I was sure it was the power supply because there was still a light on my GPU. So I ordered a new one from Amazon, installed it, and turned it on. It didn't work. Since I built the PC myself, I opened it to do a thorough troubleshoot. I checked for any damage to the motherboard disconnected and reconnected all my SATA cables. It still didn't work. I was fresh out of ideas and patience (I needed access to the computer). So, I needed some help. It was between Helix PC, a small PC repair shop, and Best Buys Geek Squad. Since it was my build, I knew for sure Helix PC would be the better choice of the two. So, I decided to call them and see what my options were. However, the idea of giving Best Buy and getting their automated service felt annoying. When I called Helix PC, Garnik answered. He's the owner of the shop. I told him my problem, and he offered his diagnostic service. He would troubleshoot the computer himself and tell me the issue. If I decide to follow through and have him correct it, he will subtract the diagnostic fee from the repair total. If I wanted to fix it myself, I would pay the diagnostic fee. Felt like a win-win to me! The next day, he called me: my motherboard died. The thing is...it was a micro ATX, specifically: MSI B250M MORTAR ARCTIC Micro ATX LGA1151 Motherboard. And it was no longer available. Here are my options: 1. Find my old motherboard, which will most likely be refurbished. And reinstall the whole unit myself. (Pay for old motherboard) 2. Find my old motherboard, which will most likely be refurbished, and have Garnik install it. (Pay for old motherboard + labor) 3. Upgrade to a full-size motherboard. And upgrade a new CPU to fit in that motherboard. And upgrade to a new CPU cooling unit. And get a new case to fit everything together. (Pay for: New motherboard + new CPU + new CPU cooling unit + new case). I built my computer about three years ago and decided that I needed an upgrade a few months ago. But all I wanted at the time were new RAM sticks. After being so frustrated with troubleshooting my computer in the first place navigating the cramped space in my micro ATX, I thought maybe a full size might not be so bad. Garnik didn't rush my decision-making and allowed me a day of consideration. I chose option three. He had a new motherboard and CPU in his shop ready to go. I opted for liquid cooling but didn't have the model available in his shop, but he was happy to order it for me. The snag was with the prospective computer case. Though Garnik had some computer cases in stock, I wanted another pink case. I mentioned that to him, and he didn't fight me on it all. Instead, he encouraged me to find the one I wanted and send it over to him when it arrived. In addition, he offered recommendations from other companies and websites. All of this happened on a Friday. The case arrived early that Saturday morning, and he was available in his shop. He would be ready and willing to start on repairs. I was okay with him starting repairs on Monday. Great news: I found a pink case. I sent it to him Saturday afternoon. The liquid cooling unit came in as well, and he agreed to start the repairs on Monday. Tuesday afternoon, though, cause my day job was so crazy, I got a text message saying the computer was ready. Garnik was fiddling with some MSI software to adjust the RGB lighting when I arrived at the shop. It was lime green. Against the white cooler and the pink case, I would agree now that it was unsightly, but I didn't care. He fixed my computer was fixed. He took the extra step all on his own to readjust the lighting to a pink or purple--something to complement the colors better and requested a little more time to do so, like 10-15 minutes. I humored him. And he figured it out. He made the lighting pink. And showed me how to get into the software to change the colors if and when I wanted to. In conclusion: Garnik knows what he's doing. He's been doing it for a long time. He's attentive to your needs and will listen to any insight you have to offer. He's patient. If there is an item he doesn't have in his shop, he's willing to wait for it to ship before initiating the repair. While he was fixing the lighting, we talked a lot about GPUS. That's because he foresees. I'll need a new GPU in a year or two. And he offered recommendations on what series I should be focused on that would be better suited for the motherboard. Now, my computer is back to normal, and everything is working better than ever! If you are having computer trouble in the slightest, take it to Garnik. You can decide what steps you want to take after the diagnosis. But I'd highly recommend you let read more

See all

The owner of the store was very helpful and took his time to answer all my questions. I'm new to computers and he built me just what I needed. This is an honest business with great care taken in these computers. Very awesome store I highly recommend coming here! You won't regret it! Thank you again read more

HeliX PC - Old and New - IT Services & Computer Repair Near Me - Burbank, California

See all

I really needed a PC fixed so I could get my work completed, and I couldn't complete the repair on my own. I called Helix PC and I was asked to bring the PC in so they could take a look at it. The problem was a bit complicated and needed parts and some case modifications, and when I expressed my sense of urgency, it was met with empathy and I wasn't turned away or told that it wouldn't get done on time. I am so grateful for Helix PC's help, they really went above and beyond. If you need anything done for your PC and you don't want to treated the way they would treat you at Best buy's geek squad, like another number, COME TO HELIX PC. Trust me, you won't regret it. read more

HeliX PC - IT Services & Computer Repair Near Me - Burbank, California

An update - as the laptop is older, a new DVD disk drive isn't available, but we were able to find a new Blu-Ray burner drive that would fit as an upgrade to the computer. He found all the necessary software and had it installed and working within 24 hours of the drive arriving. Superb service, highly recommended! read more

My experience was quite a while ago, just didn't use Yelp often until now. Now that I'm writing this review, the owner of HeliX PC is very knowledgeable. He communicated the estimated time he'd finish fixing my PC and accurately described its problem. He even offers replacement parts if the problem is due to faulty hardware. He is worth your business. :) read more

I got windows installed on new MacBook Pro and the owner of the store was quick and answered any questions that I had. Very knowledgeable and great service. read more

I spent weeks searching and researching who to choose to build my new gaming rig with no success. Most companies not having the components I wanted whereas others just would take too long to complete the job. I decided to check Yelp and was fortunate to come across Helix PC. Called and spoke with Gar and I was instantly impressed with his knowledge and demeanor. Never pushy or overbearing listened to what I wanted, and offered suggestions that made sense and actually saved me some cash. The finished product was ready in 4 days when promised and after now having this beast for about 3 weeks I couldn't be happier with the choice I made. All games and programs run smoothly, and super fast without a single hiccup. Gar is honest, very skilled, and from what I can tell a genuinely good person. If you're in the market for a custom-built PC, Helix PC is the place to go. read more

HeliX PC - Beauty and the Beast - IT Services & Computer Repair Near Me - Burbank, California

VIOLATION OF PRIVACY .i went to this place cause of the good reviews. I deeply regret it I brought in my laptop with one purpose ONLY "Please can you tell me what is wrong with My Itunes?" That was the ONLY problem I had with my laptop . He immediately told me if there was something wrong with the computer he would charge me $ 200 just to save my files . He called a bit later saying that repairing my laptop was not a good idea and i should buy a used laptop from him for $350. I was pretty shocked because my laptop was working just fine . I researched the price of used Mac Air he was selling me and i found cheaper ones , refurbished , online , but i really wanted to resolve this asap , so i told him to transfer all my files from my old desktop to this Mac air he was selling blah blah To make a long story short : THE MAIN reason i m writing this review is that when i picked up the Mac Air he sold me and happened to look in the desktop " trash bin" ,which was supposed to be empty , I found one extremely private file which was probably in my old laptop and HE HAD NO right to view . I called him up and ask why out of all the photos , documents, videos in my old laptop this very private file was in the trash bin of my freshly refurbished Mac . He had no explanation. Do not bring anything with your private stuff In it HERE!!!!!! read more

Took my PC to Gar so he could find out what was wrong with my PC. It took him about 4 day turn around due to 4th of july weekend and for a build he was currently working on. He ended up calling me and stated that all my components were working and that most likely it was an issue with Windows or software. Hours later he called me and stated that he found out that my SSD was not good. The ssd he placed was 1tb and was like $20 more than what I could've gotten it at Amazon but was just happy that my pc wS working good. Thanks again Gar. read more

HeliX PC - PC is back to working - IT Services & Computer Repair Near Me - Burbank, California

Garnik is the man. Bought my second rig from him this week after the last was still going strong after 4 years, but I wanted to upgrade. His work is fantastic and he cares a lot about making sure his clients are happy. He even came in early on a Saturday to make sure I could pick it up to fit my schedule. Great guy, great gear, great service. What a solid small business is all about. read more

Just wanted to ask a question regarding my gaming PC. I screwed up in not installing the bios or driver updates for my new motherboard and I just wanted to know if I screwed up or not, if I had to get a fresh install of windows or not, thinking speaking with a person rather than getting weird answers on Reddit would help. Look, I know this is a business, and I love supporting small businesses, but demanding money for just asking a question/guidance is screwed. Never have I had that issue before. Not even the GeekSquad at Best Buy puts answers behind paywalls. And I can't even pick my PC up to "bring it in" because it's a full tower, glass, and is heavy beyond my weight capacity. It doesn't need repairs, I just wanted to know if I can undo what seems to be a very small mistake. Very sad. Edit: Hey everyone, beware, I received a callback as soon as I made this review. I assume this is the owner because he said "my business", and he's saying this review is defamation, even though I just used his exact words from my initial call. Don't work with this guy. A very dangerous Kevin attitude. Edit Numero Dos: Sheesh, and now the owner lies... I contacted MSI and Geek Squad from Best Buy afterwards and neither demanded payment because the question I had wasn't big enough to bring in or have anything major done. I just needed information for my own manual labor to work out, and it did, simple as is. Also, I hung up because you said "-okay, bye" initially. Unless you're new to taking calls, uh, everyone hangs up after that. Especially when the information received is not what they needed. Though when you called me again to threaten me and yell at me, I'll definitely hang up in your face, regardless of who you are. There's your corrections from the lies you decided to make. :) And again, good day. read more

Garnick is awesome. Super responsive, quick, and very nice! I was having issues with my PSU and I'm newer to PC builds so I only knew what I was researching on google/reddit. He helped troubleshoot and was very clear communicating the diagnosis and his recommendation for repair. I definitely feel like we were on the same page and I feel his pricing was fair. Thanks so much! read more

Excellent service from Garnik at Helix PC. I had an issue with the PC I was building and I reached out to HelixPC way past business hours and received a prompt response. Garnik gave me the low down and suggested I bring in the build for a diagnosis. Next day I dropped off my build and Garnik was able to diagnose the issue within an hour. Garnik gave me a quick turn around time after I got a replacement part the same day. 4 days later my PC was reassembled, up and running with the latest drivers and OS - all done with an open line of communication and more than reasonable service charge. I would highly recommend Helix PC for any of your PC service needs. Garnik knows his stuff and cares about making sure you - the customer - gets what they need. Thank you Garnik and Helix PC! read more

Overall: if I could give more than 5 stars I would. I highly recommend Helix PC to anyone with general to advanced computer issues (both software and mechanical). Communication: Garnik responded to my yelp message in less than 10min during closing hours. I went to him not only because he has a lot of good reviews, but responded to possible issues to my problem and explaining what he could do with estimated price. Other stores simply were just telling me to bring computer in and get me through their doors. Service: Outstanding, within 2 minutes of explaining my issue and opening up my chassis, he immediately showed me the source of my problem and what he could do to fix it with I wanted to use his service. He definitely knows computers better than anyone I know (and I bought all my stuff from micro center). I bought my new part from Best Buy and dropped it off to him. He rebuilt, did cable management, installed extra usb headers, and my new cpu coolant system under a day. Before he did anything, he confirmed the final cost and when everything was done, it was the price I paid (no changes). He even helped me carry my computer out of his store to my car. Garnik, you offer incredible, affordable (best compared to three other companies I tried), very humble, non-pushy. Will only be going to him and recommend him to all my friends and colleagues. read more

HeliX PC - Garnik even repackaged (cushioned which i forgot your bring to him), and kept the glass protector plastic. - IT Services & Computer Repair Near Me - Burbank, California

See all

I wanted to buy a prebuilt pc and Helix PC was the perfect spot I have had this desktop for over 2 years now and I've had 0 problems with it. Service is impeccable and the owner is very nice he will answer any questions you have. I highly recommended this spot. Also really fair prices! read more

HeliX PC - IT Services & Computer Repair Near Me - Burbank, California

See all

HeliX PC is an amazing place to get a custom PC. Gar The owner is super friendly and very communicative/willing to answer any inquiries or questions you may have.about PC building if you've never had a proper PC before. I have been using the PC he built for me for a week now and I have absolutely no complaints. This PC can handle anything I've thrown at it from games to editing software as well as being aesthetically pleasing with options for personal customization. One of the best parts about this whole process is the fact that I found a local shop that I knew I can trust for build quality as well as tech/ customer support if ever needed without hassle. My experience with Gar at HeliX PC has been nothing short of impeccable. Thank you so much Gar for making the experience so seamless and exciting! If you are in the market for a custom built PC at any price range I would absolutely recommend you take your business to Gar at HeliX PC! read more

See all

Need to upgrade or switch out some parts in your PC? Gar at Helix PC IS THE PLACE TO GO. I just got my PC less than a week ago and wanted to upgrade my fans with a new color and added RGB. I'd consider myself pretty tech savvy but more software than hardware and did NOT want to mess anything up. I messaged Gar online and he said bring it in after the weekend and gave me a quote - told me it could be done SAME DAY by end of day. I brought it in and he honored the price he quoted me (I originally had asked for 1 fan but then brought 2 and he worked with me on the price change - it was perfect). THE SWEETEST MAN EVER. Said it would be done by the end of the day and I left, I get a call not even 2 hours later telling me it's ready !!!!!! I can't stress how AMAZING of a job Gar did on my PC. I am blown away. I had a little trouble rebooting back but just gave Gar a call and he walked me through the small steps to get it working... and TADA!! fantastic. Fans running great, RGB working well with software - job well done. Any questions you have, he'll have the answer or will work with you to find a solution. Outstanding service all around. He really knows how to work with customers and how to work on your computer. Prices are out of this world and the service is even better !!!!! I will be coming back and recommending this place to all my fellow gamers in the area :) My PC is now perfect (for now) in my eyes and now I have a reliable place to bring my PC whenever I need help! Thank you so much Gar. Keep up the hard work. read more

HeliX PC - IT Services & Computer Repair Near Me - Burbank, California

See all

After getting a little water in my gaming pc, I found Helix on google. He was very polite, getting the door for me, and was very professional. He is a genuine down to earth dude. My pc is running faster than it was before, and the price was extremely fair. I now have a computer guy. I would definetly recommend him to my friends and family. read more

Excellent service. Helix PC has been my go to computer repair shop for years. Recently had an old laptop that needed to be refreshed. The staff are very kind and helped me walk through the best decision for me. They got my computer back up and running faster than ever and it only took a few days. I really enjoy going to them with my computer needs because they do a great job and at a fair price. I highly recommend. read more

Took my pc in because it kept on shutting off and gar recommended I buy motherboard and power supply ahead of time just in case that's the issue. He fully checked my pc and diagnosed it for hours and realized that I might only need power surge outlet . He was due diligent and respectful. You can tell that he loves what he does and loves to help people solve their issue at most minimal cost. Highly recommended. read more

I just had my PC fixed at Helix PC. My motherboard was fried and they gave me an easy affordable option to have it replaced. It was really great to have my machine working again fast from it being bricked. Great service! read more