I needed a temporary fix for earphones before getting a new pair of AirPods & the associates were super welcoming & friendly. I didn't need an appointment it was a quick stop-in, yet I saw the genius bar moving in a good flow. There were a few managers floating around checking in on their employees & seeking if anyone needed assistance in assisting the customers. I really don't prefer coming to Lenox Mall, yet glad to see the Apple Store is now located on the first floor as you enter & to your right. read more

Apple customer service -- in store or online -- is just awful. It's not the employees' fault. They are given no authority to do anything. So, Apple charged us incorrectly for a purchase (overcharged). We spent two hours on the phone. End result: they said we just have to call back again the next day (Sunday), but also said it might be too late at that point to change anything. Basically, with Apple, even when everyone agrees (they told us multiple times they know they made a mistake), they refuse to fix it. It's just endless barriers ... hoping customers give up before Apple has to give back what they overcharged. read more

I came in for a seamless pick up and decided to get more items after physically seeing them in store. I love apple! Their products to me are top tier and I love the customer service I receive each visit. I was prepping for the release of the new iPhone 17 pro max! Awesome visit. read more

Apple Lenox Square - Apple Store - Computers Near Me - Atlanta, Georgia

I arrived 15min late to my appointment for service in my AirPods 3 (2nd time they're not working properly) and the gentleman who checked me in was very nice; said my lateness wouldn't be an issue. He directed me where to sit and I did. An hour later no one has acknowledged me and when I check my Apple Store application my reservation is gone. The solution is to allow the technicians working the tables to stop for a moment and greet people, especially if they've been there for a while just to double check that they are in queue. This never happened so I'm leaving the store with my bunk AirPods, still paying AppleCare monthly for the benefit. read more

Whenever a new Apple product comes out, the stores are mobbed. This is the second time I've come here to upgrade an iPhone. IMO, Apple offers the most value for a trade-in and I like the ability to be able to own the phone outright and not "rent" it from a cellular provider in a contract. The last time I was in the store was not when a phone had come out and it was a pretty chill experience... this time was the day after the iPhone 17 came out in stores. I placed an order online for pickup, was prompted to choose a pickup window time, and headed on in, expected and in and out kind of experience. Wasn't expecting to have to then stand in a line! And honestly don't think it would have mattered if I'd gone at a time that was outside my reservation window. When it was my turn, I still had to interact with an employee, of course so they can try to upsell you on things you don't want or need. Thankfully the guy was nice and not terribly aggressive, so I grabbed the goods and got the H*ll outta there. Not sure if the double doors that allow you to enter the store from the street are always open, but they were on this particular day which was way more convenient than having to trek through the mall to get to the entrance. read more

Over the years, this has been one of the worst Apple stores to visit in the nation. It got slightly better, thanks to the beautiful new design and second story being added. The challenge is mostly the staff working here, recruiting seems to be quite in a bad state. First of all, despite AppleCare Plus, the Genius Bar employee (named Aha or similar) tried to charge me $100 for a screen replacement and trying to argue that the price is correct, asking to pay. After showing them official prices from Apple website, he called over another person, who quickly adjusted it and corrected to correspond with price online. There wasn't even an apology from the original employee. Thus, illustrating a level of general lack of expertise, training and customer service. Another employee, doing an Apple Vision Pro demo, could not stop cussing out his own colleagues in conversation with me, the customer. While agreeably his colleagues messed up on properly putting together the Vision Pro, talking bad things about them is extremely inappropriate. Work as a team! When picking up the iPhone, overheard the employee tell a customer that repair won't be done until the next day, then after her shock and complaints, employee clarifying that they entered everything wrong and that it will be done the same day after all. It seems the level of disorganization at this store and general employee competence is at an incredibly low level. As a result, from many past bad experiences at the smaller location of the same store, little seems to have improved. read more

Made reservations to pick up our new phones and had to wait well over two hours. Still waiting...

My MacBook Pro screen was not working, I asked at the Apple Store how much to fix it, $550 + tax and it would take 1 week I was told . The "Genius" guy kept pushing as well on selling me a brand new computer instead of fixing the one I had. I replied numerous time "no thank you I want mine fixed instead"..to which the Apple "Genius" guy comes back after letting me know that they don't have the part, that they would call me when they have it in stock for me to bring the lap top back to the store and then it would take another week to fix it. So I cold-called this place from the Apple Store called "Tech Savy phone repair" and they said they could replace my screen. I brought my laptop over, they fixed it for $350 and got it back 1hr later. no posing, no "I need your password", no "I need your permission.." blah blah blah.. Apple blows. read more

I love this mall. It has every store and the vibe is festive even when it's not the holiday season. I found what I needed for Christmas gifts coming from another state I was skeptical but I was pleasantly impressed. read more

The Apple Store, Lenox Mall. I received Excellent service. Apple Lenox store has a beautiful location. Chilled ambiance & overall great experience. Minimum wait time. Apple Lenox, technicians are Knowledgeable and professional. read more

Apple Lenox Square - Apple Store Lenox Mall - Computers Near Me - Atlanta, Georgia

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This was by far one of the beat experiences at this Apple store. My associate Mike with the locs was amazing. Very professional. Its so sad how Lenox get so much bad press now and I was a little afraid to go there but everything worked out. I upgraded my iPhone XR TO AN IPHONE 14 plus. So Apple is located in heart of the mall but closer to the Nike and True food kitchen. As I said my transaction was seamless and everybody was nice. I had to come back a couple of days later to return my old phone and that was effortless as well. I even ran into Mike Epps crazy azz. He told me, women dont touch doors, I got you!" That was refreshing . I will most definitely be back. Oh yeah I purchased an USB-C block($19) as well. Thanks Apple! read more

Apple Lenox Square - My purchases - Computers Near Me - Atlanta, Georgia

Went to the Apple Store at Lenox Mall to repair the back of my iPhone 16 Pro. On Friday, I was told they couldn't accommodate me since it was launch day and to come back the next day. Came back Saturday, only to be told now it's "launch weekend" and they're only handling urgent repairs. In other words, priority goes to new buyers while existing customers are left hanging. I understand they're busy, but changing the excuse each time is unacceptable and unprofessional. Extremely disappointed with Apple and the staff here. read more

Came in to consult aout a new phone and Jocelyn was so helpful. Will return shortly to upgrade!

The service service was phenomenal and fast. This store is located in Lennox and parking is super easy.

I would give the Genius Bar in Atlanta, GA, zero stars if I could. The experience was absolutely terrible. I walked in with a simple issue--my phone wasn't charging properly--and was met with rude staff who seemed more interested in chatting amongst themselves than helping me. After waiting for over an hour past my appointment time, I was told that they couldn't help me without a lengthy repair process and that it could take days to fix. No alternatives, no attempt to solve the problem quickly, just a lot of dismissive attitude. To make matters worse, they didn't even apologize for the delay. This was my first and last visit to the Genius Bar. Save your time and go elsewhere. The service is a joke. Transphobic and all around needing empathy training. read more

They suck .. bubble head's that don't wanna do their jobs wasted my time and gas going too this .location Mexican names Mari Ann waited on white lady before me like I wasn't standing in line and she didn't see me.. I drove in from Roswell. Should gave kept driving too Cumberland mall location... then once o was seated I sat there for a hour and a half as people came in without appointments . I grew tired and walked out drove too a better location and purchase a Samsung BETTER SAFER FASTER PRODUCT !! screw apple they stuck they employees are idiots don't waste your time going there read more

One of the worst experiences of having technology "fixed" in my 43 years of life. I went in with a phone that didn't have a working camera and a computer that lost battery more quickly than I like. Three hours later I left in tears with a new phone that they couldn't connect to a SIM (leaving me with no ability to use the internet). Because it had taken them 3 hours, I didn't have time to have any of my phone data transferred. And my computer? They completely wiped it and were not able to fix the problem with the battery. I hate people who speak with authority and have no clue what they're doing. Beware. read more

Service takes too long. Been here for 40 mins without any service other than being told to wait where the phones are

DOWNSTAIRS: Did a walk in on a Friday afternoon, they got us in within 10 mins. We had to do a store credit return from an online order. It was kind of inconvenient because the iPad was a gift. Colin and Mildred helped us out . Colin is the downstairs manager. He was very helpful and informational. He has a great personable personality. My friend talks ALOT & he didn't mind. He's a great conversationalist. Mildred made the return very easy. She wasn't able to scan so she had to type everything manually. She was very patient. I appreciate their COVID19 help and safety standards. They have these nice custom mask that are equivalent to N95 mask. They check temperature at the door . They have hand sanitizer readily available. UPSTAIRS: KIMAMI helped us out upstairs . There was no appointments available but he was able to get us a walk in. He was very patient and professional. He's personable and handsome: really eyes. He was quick and swift. Hand sanitizers upstairs as well. Upstairs is where the Genius Bar is so it's much more quite, calm, and organized. The set up is social distancing . It's clean. read more

Apple Lenox Square - Computers Near Me - Atlanta, Georgia

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We wanted to exchange a new Apple Watch watch band today for a different size - same band, just smaller size. It was purchased Monday of this week with many other items totaling almost $3,000. A simple request but the "manager" said the only way they could do it was to return the new watch, watch band and AppleCare coverage and start all over with a completely new transaction for everything which would have involved all the set-up and pairing steps as if we hadn't just gone through all of that! If this store had cared one iota about customer service, they would have exchanged the watch band and figured out their back-end paperwork later. As it was, we had to spend another $50 to get the correct size band since we weren't willing to go through such an unnecessary ordeal. TERRIBLE CUSTOMER SERVICE!!! read more

The best way to review this place is that Apple really went all out for the revamping of the store. Moving from the third floor inside of the mall to the mall front as a store front and making the entire wall front store completely glass where there are evergreen trees planted on the first floor of the store. This door I will have to say it's a much needed upgrade towards the popularity of the Apple Store at Linden Square. Second floor being solely for AppleCare/Genius Bar appointments. And the first floor dedicated to those who are wanting to purchase, inquire or browse. The latest iPhones, iPads, Apple TV, iMac, MacBook and the complementary accessories. Does nothing like walking to an Apple Store and seeing a product that you only heard of or theme glimpse is up on the Internet and being able to experience it firsthand it's pretty magical and amazing. The products are quartz going to be phenomenal due to the fact that they are in the store. But the one thing I do like about Apple is company is that they are pretty consistent on keeping up the quality of devices for the course of a couple or few years. Oh before I forget, let the record show that while you are at your appointment... do you know which table teachers sitting at could have the latest iPhone, iPad, iMac or MacBook! read more

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The one star is for the young guy who helped me out today. He was sweet and efficient. My phone stopped working last week. After getting the run around from Apple and T-Mobile, I got an appointment with the Apple Store. I tried hard to get it for another location because every other week there is a shooting at Lenox Mall. If you don't already know you can't just stop by the store, as you have to have an appointment, which is hard to get. My appointment was at 2pm and I arrived at 1:57pm. I stood in line for 30 mins before making it to the front. They kept calling ppl before me, for whatever reasons, and I didn't get seen until 42 minutes after my scheduled time. My phone got fixed, but the manager refused to come out, so I could share my concerns. I will be following up with Apple Customer Service. This is unacceptable! Especially during this pandemic! I don't leave my house for much and if I show up on time, I'm expecting to be seen in a timely manner. Get an appointment at another location, so you don't risk a mall shooting happening! read more

Tony is amazing! The care he took with mom?! Yasss! So very nice and kind! He was so patient with us!

Horrible experience here this past Saturday. Was in the store for over an hour for something that would have taken less than 10 minutes. I came into the store with the intention of trading in my iPhone 7 for an upgrade.. the new iPhone 11. I was set up with an associate and he proceeded to help me with my request. The guy told me I would be getting a trade in value of $150. Ok, sounds good. He asked me what color, capacity, etc I wanted and started ringing me up. Nowhere in this process did he explain how much I was paying (or even showed me the amounts!). He just said that it would be a monthly payment and everything was included. So after everything was set and done, I got the receipt and realized that I had signed up for Apple Care without being informed! Mind you Apple Care is just as much as the value of the iPhone I just traded in.. $149.99. I told him I didn't want to sign up for Apple Care... He proceeded to use scare tactics and told me that I would regret it and that I'm probably going to crack my case so I might as well keep it. "and it's just $6 more a month". He then says that I have to call the bank that is in charge of the monthly payments in order to cancel/refund it. This made ZERO sense. If I'm buying Apple Care through Apple, why are they not canceling or refunding it??? It even said on the receipt that you cancel anytime. After much arguing and frustration, he ended up refunding everything and redoing the transaction....... I feel like this was all a trick to get me into signing up for a service I didn't opt in to. Idk if they have a quote/commission they make from apple care, but this was unacceptable.... read more

The associates that I've encountered at this Apple location have provided premier customer service time and time again: I came to the store to compare the new MacBook Pros and iPad Pro, as I was in the process of purchasing a new personal device and the staff greeted me as soon as I arrived, answered any questions I had, and help me sift through the differences and what each device would offer. On a separate occasion, I scheduled a genius appointment to have my AirPods examined, as the case stopped charging my AirPods. Kiemoni was helpful with initiating the work authorization to depot them for further repair. I was informed that I'd get a notification once they were ready for pickup. Kiemoni made the entire process easy and seamless, and he even made sure everything was good once I picked up the new ones. Amazing service! Additionally, I recently purchased the Rose Gold MacBook Air for in-store pickup. Kane facilitated the check-in process and wow! He was so engaging, kind, and knowledgeable about the products. He informed me that he recently bought the MacBook Air and was happy with his decision and that in itself was reassuring. His bright personality definitely made my day. read more

My husband and I visited the Lenox Apple store on 8/11/2024. Everything was going so well, had an awesome lady helping us purchase our new phones and get them set up. I failed to get her name, or I would make sure to give her 5 stars during this review...she was AWESOME. But then a manager came over and basically pulled her off of helping us which left my husband and myself "stranded"! We were absolutely floored! That was the rudest and most uncalled for experience we have ever encountered with a retail store. The associate that they left us with after pulling the knowledgeable one away did absolutely NOTHING except sit there and look around. When asked a question she would respond with I don't know. I hate that I did not get the managers name either because I will be writing corporate about her. She totally ruined our experience with Apple! We had just dropped a lot of $$$ on two new phones and was going to purchase at least one apple watch if not two but after this experience happened, we just left the store with my phone half set up and my husband's not at all. The associate was more than accommodating and helpful but that manager...NEEDS TO BE FIRED! Unless you are an apple "buff", do not go to this store! You will possibly get left in the dirt! read more

It's a shame the service is absolutely inadequate given the store is so grand. I found a few things about the staff, their manager may use as training reference. 1. overall slow paced. Everyone dress hip with fire kicks, however as a customer, I'd expect staff who can direct customers in traffic and speed up our wait time in store instead of being chatty with coworkers. 2. clumsy. I saw a staff dropped a customer laptop yesterday at a fairly slow time before closing. upon checking the screen was not shuttered, he moved on like it didn't happen. One kid saw what happened and was in shock for a good five mins telling her mom what she saw. The staff remained discrete. 3. Surprisingly incapable to solve a simple issue. I came as my phone was eligible for the upgrade program with apple loan fully paid off, but someone the loan is open and we were unable to process the trade in as the loan needs to be closed to proceed. An hour in, with 3 staff members from different specialty area, no one was able to tell me how to proceed. And no one offered to stay on the phone to walk me through with the loan customer service line or apple support customer service line. 4. This beautiful apple store's phone number will not go through. If you lost personal item, please expect to buy the replacement as they do not have a phone number to connect with customers. This store experience really made me never want to have an iPhone again. The repair and problem solving process is not worth over a thousand dollar purchase and hours of wait for one simple problem ... read more

Tony's customer service is worth more than 5 stars; however, this particular review is for the manager David. He was an arrogant narcissist that was extremely racial to both my husband & I. He refused to abide by Apples policy. I purchased my Apple Watch series 9 on Monday and you have 2 weeks to return. All I needed to do was exchange my band for a different color. He refused to swap bands and tried to forced me to purchase another watch from the store. He has HORRIBLE customer service. After I purchased my band he followed my Asian husband & I out of the store antagonizing us. read more

apple store at lenox mall has great techs and manager fix apple pro2 hearing aids. very busy but tech travis took the time to try to fix robert manager great help. read more

Ordered a new MacBook Pro online. Less than an hour later, a notification came through my phone letting me know it was ready for picked up. The staffs greeted me upon entering the forever crowded store. It was a Sunday, what was I thinking? Clearly I was really not thinking straight for the past few days. Two days in a row at the mall?? :( Thank goodness I walked here, I would not even consider coming here if I needed to drive and hoping I would find a parking spot. The greeter at the door led me to a table and another staff came shortly and brought me to these two other staffs who asked for my id. They were friendly and funny. Yes, they look like IT guys or geeks or anyone smart in techie stuffs. I am often impressed by smart people. I like smart people. Clearly I would not list anything technology as my talent. Within a few minutes, someone (I didn't noticed who) came with the laptop and passed it to one of the guys. I signed and acknowledged receiving the order. The laptop was bagged and off I started to head home :) It was a great experience at the Apple Store! Nothing is worse than making me wait in a crowded store on a Sunday or any day as a matter of fact. Glad nobody is making me wait today. Hope my lucky streak continues :D read more

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I'm a little surprised there aren't more Apple locations in Atlanta. This would be the closest location to the Emory campus I believe and it's in one of the biggest shopping centers around here. The Lenox Square mall is full of luxury and name brands so while you're looking for your new Mac you can get a little Prada too. The Apple Store is located on the second floor and the store is huge! When you look in, it feels like the aisles continue on and on. Unfortunately due to Apple's popularity and their limited locations, they are extremely busy here. I remember being greeted at the door by customer service agents but they were so busy today that even they were running around. I also had a hard time identifying who worked there and who just wanted to look like they worked there. Remember when you walk in, you have to find one of these people to get your name on the list. It doesn't matter whether you are ready to buy or have questions, you go in the queue. Stay in one place because they won't be able to find you if you're moving all about. After about 15 min of waiting, I finally got someone to help me with a new computer purchase and within 5 min I had my computer and was walking out the door. Based on all of this, it was clear that really they just needed more help because once help came, they were nice, efficient and got me on my way. Apple continues to make really awesome products and I appreciate how integrated everything is. When you turn on your new product, everything comes down from the cloud making the transfer of information oh so much easier. I do enjoy this location but they need more employees! read more

Apple Lenox Square - Computers Near Me - Atlanta, Georgia

The Apple stores are always packed with customers, and this store is no exception. Most days there is a line already forming before the doors open in the morning. I always joke that they have more customers than a supermarket. Any problem I just can't , or don't want to, figure out myself I will pass by to be helped by the young staff... with in minutes my problem is resolved or at least on its way to being resolved. The secret to having a successful visit is to not come frustrated with little patience. As mentioned, these are young adults/kids that understand the product very well even though not always have the experience at dealing with adult frustrations. As of late I come here more often as I am building a working space...Buying and playing with stuff from Apple is so much fun!! read more

I stopped in today with a problem with my iPhone not charging. I was helped by Zach, he was phenomenal very quick got me checked in and everything fixed in under 15 minutes. The best service I have had at an Apple Store. 5/5. read more

My very first experience inside the Apple Store went fantastic. A good amount of Lady Gaga really set the tone, as the employees busily generated customer orders for the Genius Bar staff. Getting my phone unlocked was a breeze.' Husky. read more

Made a shopping appointment to consider getting a new Mac laptop and was paired up with Brandon - he was awesome! He answered all my questions and was very patient, he was honest and gave me great advice on which laptop would best suit my needs. I felt heard and really appreciate that he took the time to answer all my questions about some of the confusing terminology. I have a new MacBook Air and love it! Great store and helpful, friendly staff. read more

I have never been in & out of an Apple Store so fast. I was actually early for my scheduled appointment and they saw me immediately. I was able to pick up my new iPhone 14 and back in my car within 12 minutes. Everyone was friendly and professional. read more

Very slow. The sales reps prefer talking to wall than customers. Horrible. Many many people comes and go. They do not want to help or make a sale. Go to any other apple store. read more

I had an unfortunate situation with my iPhone and was convinced I was going to lose everything on my phone (admittedly my fault because I didn't back it up). I came into the store to see if I could get some help and received AWESOME service from a knowledgeable young man. He was able to fix my phone with a series of clicks and had me back up and running in 5 minutes. Thank you so much!!!! read more

I have a new iphone 14 pro and over the last year it had been scratched a couple of times. I went into the apple store with an appointment to get my screen replaced and i planned on using apple care to cover it. I checked in and waited for 45 minutes with no service. I then went to the guy who checked me and he said he remembered checking me in and to just wait a bit. Then I was quickly helped by someone who informed they couldn't replace the screen under apple care and it would cost 450$. He also told me I only just appeared on his tablet. read more

Not sure what's been going on with this store location for the past year, but I came in trying to just buy an iPhone for a friend in the UK and they kept passing me around from person to person. It didn't seem that busy in the store but they said it would take 15-20 mins to get a specialist to me but I saw a lot of employees just standing around talking amongst each other. Also what is going on with the dress code? There are girls wearing straight up bell bottom leggings with crocs and guys wearing sagging pants like they're at home ? What happened to the classic look and feel of apple stores? Isn't this Lenox mall? They're starting to hire questionable and unprofessional people. It took almost two hours for me to finally get someone to help me. read more