The manager did an amazing job. He diagnosed my problem with my cell phone and ordered the part and…read morewhen it arrived he completed the repair and everything works great now. He always does a great job!!!! Thanks for always going the extra mile.

I was hoping that he could retrieve some information from my old laptop but these software…read morecompanies make it very hard to do. If you're not a forensic computer specialist, non one is going to be able to repair a hard drive. It's not worth the time and effort and it's too costly.

it is A1 quality work! Worth its weight and gold! Have…read morepatience with icon, iPhone, and iMac repair . Make your phone brand new again. I call him like I see'em, you can trust I wouldn't lie. Just be clear on when you need your phone.

When you call for services or walk in nobody is never there to help and when they do respond they…read moreask to give them 30 minutes to an hour to pull up & they sold me 2 broke screens I highly suggest you go somewhere else.

Had an emergency issue with my laptop, suddenly not powering on…read more Brought it in and was informed of a $75 diagnostic fee that would be included in the repair price. They could not guarantee that I would get it in less than a week before my travel time however, I got a call a day after dropping it off that it was ready for pick up and it was a motherboard issue. I was very pleased for the prompt turnaround, and it was extremely cost-effective, and as promised, the diagnostic fee was included in the total cost. Quincy helped me out and he was really great and patient and even waited for me to leave the office so that I could pick it up on the way home from work. I will be back with my other laptops to get diagnosed and repaired!

Great service! Imprint repairs had my phone like new again in no time. This is my go-to screen…read morerepair shop. They also repair tablets and some laptops as well. Imprint Repairs sells accessories like phone cases, air pods, chargers, etc., which aren't really out for display, but just ask about them.

Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

Great service at a great price! Fixed a shattered iPad screen AND replaced the battery in 40…read moreminutes! Much less than other quotes from similar tech services. Highly recommended and I will be using them again! Thank you for the great repair service!

I stopped in a few weeks ago to grab a quick phone case and left out getting my son's gaming laptop…read morediagnosed & fixed, brought one of his laptops on the display table, two phone cases and screen protectors. All items & services were all very fairly priced and had excellent service from entry to exit. What I appreciated most was the honesty & expert knowledge of our needs. Monique she was so helpful, gave wonderful recommendations and wonderful service (even coming in right before they closed). Laptop fix: Anthony could have easily told me to go buy a new laptop or sell me one of his for my son but he was honest, gave technical responses in non-technical fashion and recommended exactly what was needed & didn't over sell. My son is in e-sports so a working portable device is required. He can play all his video games at the speed necessary to compete and it runs better than originally purchased (it was a refurbished one). Anthony listened to our broken explanation of the issue, asked appropriate questions to quickly diagnose & followed up in a very timely manner. When given the opportunity to take advantage of my lack of knowledge, he didn't do that. We will be back soon. Unfortunately my son dropped his phone & cracked his screen protector and a friend of mine has a laptop to be fixed. We highly recommend checking them out.

Great service, walked in right after they got off lunch, and they both immediately started helping…read moreme and answered all my questions professionally, I am actually typing this review on the new one I got from here it was cheaper compared to everyone else and I drived an hour to them and I am very VERY satisfied.

I completely recommend this company. This was my first experience with the company and I came in to…read moresee if they could replace the battery on my Samsung book 12. Nicole was very informative and consulted with her boss to ensure the correct resolve. Because of the make, model and structure of the tablet they suggested that I talk to a samsung provider to receive a safer solution and to make the best decision on whether to repair or replace the device. Most importantly she gave me some great tips on trying a new charger to see if that would clear up the problem. I did follow that advice and sure enough it worked. Thank you so much for the customer care that you provided.

So it looks like I may be becoming addicted to Ace Computer. Today I spent money…read more I needed a monitor right away and Andrew brought me one right away and installed it. The prices were completely reasonable. If you aren't making them your go-to computer company you should. I shouldn't even stubbornly attempt doing any of this myself. Call Ace and save hours.

Chris was amazing in helping my mother with her locked iPhone. He reset her phone and even called…read moreme to keep me informed as to the process so I could support her later. He demonstrated great patience and went above and beyond...truly a kind human! I will bring all my cellphone issues here in the future.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

Aric was incredibly accessible and fixed my cracked screen right away. I called him early in the…read moremorning, and just 30 minutes later, my phone was fixed in about 10 minutes! He made the whole process so easy and fast. Aric is not only skilled, but also super nice and trustworthy. I highly recommend him! He'll definitely be my go-to if my phone ever breaks again (hopefully not ). But if it does, he's the person I'll be calling and will be recommending to anyone around me! Thank you, Aric, for saving my phone

I was at an airport hotel in Atlanta, and I was flying out the next day to go an Alaskan cruise. I…read morereally wanted my phone repaired. TechMates came to me at the hotel and fixed my phone in under an hour! The price was reasonable too, and cost me a small fraction of what it would have cost to replace the phone, even though it's several model-numbers old. I cannot believe the level of customer service provided and the quality of goods they're using to repair phones. I feel like I got an incredible value for the price I paid. If you're in the Atlanta metro and you need your phone repair, don't go to a storefront somewhere...let TechMates come to you! You'll be glad you did!