Sat in there for three hours and management didn't care. They wouldn't grant store credit for iPhone with small crack, barely have any credit value for a pretty new Apple Watch that failed to succeed expectations. This mega corporation should've granted "some" credit for the iPhone, but they need those extra pennies, of course. Not intuitive. Tried to get a watch, but should've relied on knowledge of past experiences - buy another product, as Apple is not what it used to be. No one in store knew how to help expedite the sale. Steve Jobs would be rolling in his grave. Devices don't even come with chargers now?!! Used to love this company and there service, but they needs a check-up from the neck up. read more

Went in to buy a watch, Ron helped me after a short 5min wait. Ron was super helpful and I was on my way quickly. I highly recommend visiting this store for all your Apple buying and support needs. read more

Closed now. Useless when it was open. The staff was indifferent at best and incompetent at worst. I noticed they had shut down because of Covid, I guess I'll try Best Buy. I've gotta quit leaving my IPads on airplanes read more

I wanted to buy an iPhone. I came in twice and each time I was quoted over a half an hour just to talk to a sales person. I can't understand why the richest company in the world can't provide better Service. As a pro tip, I would suggest if you know exactly what you want placing an order ahead of time for pick up and you won't have to wait nearly as long. It does not seem as though they have enough sales people to accommodate everybody. read more

I just wanna give a shout out to this Apple store. I was there to get my Apple Watch fixed and was struggling with my two-year-old. One of the employees saw me struggling with her and immediately came over with a laptop and put on Mickey Mouse clubhouse. She was able to sit and watch the cartoon while I was able to get the assistance I needed. Thank you so much to the employees here for being quick on your feet to help this mamma out. read more

Apple Del Monte - Mobile Phones Near Me - Monterey, California

Discrimination at its finest. I purposely looked from out front before I came in to see if there were customers without masks in there prior to stepping in. I see two gentlemen at a table with no mask, so I walked to the door. I was stopped by security and told that masks were required. When I pointed out the gentleman not wearing masks and offered my vaccination card, he told me that I wasn't allowed in I was coming in to get receipts for items lost in a fire for insurance reimbursement and to buy three new laptops. Guess what Apple? You lost my business permanently. You can't pick and choose who can and can't come in with a mask, especially when state and county guidelines say differently. Either require them or don't, but don't be selective. It's rude and discriminatory. read more

Geeze. Highly unprofessional. Have been coming here since the store opened. Was greeted by a lady at the front who was very rude- for no apparent reason- just needed to get an Apple product. After asking to be transferred to another employee due to the rudeness- the employee ignored me. After asking an employee to discuss the issue with a manager- the employees and manager gathered together, discussed things in front of me- and then proceeded to ignore me. read more

Thank you Anna for your flawless customer service. Thank you for fixing my IPhone. Really appreciate you and all the Geniuses at Apple

I bought a Apple 13 pro phone less than 60 days ago and the face recognition stopped working so I made an appointment and took it in they replaced the insides but they didn't replace the screen protector and no one would help reactivate the phone so when I was trying to do the face recognition I was told to get out of the store for pulling down my mask. Never treated so badly after spending a thousand dollars before. read more

The customer service has gone downhill after the store reopened after COVID shut down. The techs take make up repair notes that were never said. They give you a call back number that gets one into a wonderful pass the customer to the next department. I wasted over and hour being dropped on the three previous calls then bounced a round for a half hour on the last one. Worst part is they called me. Basically their customer serve has gone to hell. I would never recommend a person to go here under the current management. read more

This Apple store is the worst I've ever been. Customer service sucks (for lack of a better word). I had just purchased an iPhone 13 ordered online and 10 minutes later tried to purchase an Apple Watch. I approached this door welcomer and asked if I could have someone help me. He looked at his iPad and told me that they were busy and could only schedule me for an hour later. Looking around the store, there were not much people at all, and there were actually three other sales persons who could've attended to us. How long can a purchase of an Apple Watch be?!! I have known apple to go out of their way to sell their product. Obviously not this location. I found them rude and unaccommodating. This particular door welcomer (Chris and Ralph) was too self-absorbed and haughty. If there was any rate choice lower than 1 that would be it read more

Monica at the Genius Bar went the extra mile for me! Great customer service on the floor as well

Usually, I have fairly good service to help with my Mac, ipad, etc. I like this store rather than going over the hill to Los Gatos Apple Store. This store is larger and the staff is helpful. read more

I've been here a few times. Yesterday I came for my new iPhone Plus. Staff was efficient and friendly despite being super busy. I think it's a fair-sized store. The only issue I had is that I had a gift card with $4 left and the associate (accidentally?) kept it. But I was still programming my new phone and told another team member who refunded me cash for it. They don't put employee names on the receipt, that was inconvenient. Overall good experience. read more

Apple Del Monte - New phone says hellooooooo - Mobile Phones Near Me - Monterey, California

Arrived at the Apple store prior to 8 o'clock on Wednesday, May 12 and the staff at the door indicated they were closed. If the hours posted or until 8 PM customer should be allowed in the door until 8 PM. In addition when I can't call the store on the phone it indicated that store hours were closed as well and it was still prior to 8 PM which was the advertise closing time posted on their website. Thank you Janine read more

If it was possible to leave no stars I would. I have received nothing but disappointing and disgusting behavior from ALL members of staff at this location. Do not shop here if your looking for competent employees who are actually interested in doing their job not just standing around socializing. read more

I don't post too many reviews but I thought this was important. I saw a lot of negative reviews prior to our appointment and that made me nervous. But honestly after we got there, they were very welcoming. We talked with several of the floor staff, all were very knowledgeable and helpful. They were able to fix my son's MacBook right then and there. The only down side is I tend to spend too much! Anyway it was a great experience. Love the store, staff and products. read more

Don't bother coming here when they are "open" they will just rudely tell you to leave. Customer service goes a long way even when telling people "no". Mean manager man needs to go back to customer service basics school. I won't ever shop there again. read more

I'm so thankful for Grahams' help fixing my I-Phones charging port. In and out in about ten minutes, yes all it needed was a lint cleaning, but not something that I could figure out or get done. He was kind and professional and I'm can now have a fully charged phone that was not possible before. Thank you very much Graham. read more

I went to store while shopping and stop by store , was told to call for help as only 2 people where in store. 5 sales clerks where standing around doing nothing, begging to help customers but security would not allow it. I will never buy Apple products again! Ridiculous! No one was in store! read more

I had an appointment and there was a little bit of a wait. Employees were attentive and sure to check if I had been helped. Thank you David for helping me trade in my phone! read more

I came to this Apple store for tech support for my iPhone 12 Pro Max for camera close up blurriness. Before getting inside the store, I was questioned by two other Apple kids my purpose there was. I would say I had three people come out to check me out, what for wearing hiking clothes after a hike? I felt I was being profiled on the clothes I was wearing. I got the Ok and my tech support looked like he should have been profiled, tattooed, piercing with one of those art work hair cuts. And I was profiled for wearing Merrill shoes and a north Ridge clothing. Ironic. read more

There's literally 12 people and the the wait time is 3 hours. Two thumbs down. I mean, before COVID. Verizon had a few people and they still do. They could add 5 or 10 more people now that CA and the rest of the nation is doing better. read more

Best Apple Store staff I've ever experienced! Other stores should send their staff here to learn what awesome customer service is! *trying to keep my reviews short and to the point... But yelp wants them longer so I will be attaching this paragraph to all of my reviews. So if you're reading this, there really is no point, you might as well just stop and get on with livin' the good life :p read more

Apple Del Monte - Accessories wall - Mobile Phones Near Me - Monterey, California

Haven't been impressed. You guys used to be so good but now it's always slammed! You need appointments to get in and the line is always a long head ache. The employees that work there usually are very helpful. All in all you guys get an average rating read more

When you see the accusations of blatant racism and classism at this Apple Store, don't ignore it. I used to think that it was just people taking the employees at this store the wrong way when reading some of these reviews, but after last night, I know it's all true. I witnessed discrimination at this store first hand and experienced it while trying to get an appointment for our of 15+ iPads (we run a business that uses the iPads to create digital invoices) and we watched the staff here openly and unashamedly discriminate against an Asian-American woman, hispanic man and us. We were all standing in line to speak with an Apple rep and had been told "we might as well leave because we aren't getting helped today" and us and the two other customers were told shooed away but confused we stood there on our phones, trying to book our appointment for the next day. Just then a Blonde woman with a very flashy Louis Vuitton bag walks up, says her iPhone isn't working correctly and is told that they can squeeze her in! All of us dropped our jaws in shock as the Apple employee was not trying to hide their blatant racism and homophobia. The wealthy appearing blonde woman was ushered into the empty store (yes, there was basically NO ONE in there) and helped while those of the non-white variety were told to get lost. Disgusting and reprehensible behaviour from this store, which makes it obvious why it's a 2 star apple store. read more

Apple Del Monte - This is about $9,500 of Apple products we've purchased over the last couple months...not enough to helped however. RUN don't walk away! - Mobile Phones Near Me - Monterey, California

I definitely have to say Robin Did a fabulous job of helping us out with setting our phone up . She was very helpful and just on top of things . Robin made sure to do step by step for the phone and was just very great !!!! Need more people with her attitude and personality ! thanks Robin -Bry&Jaime #MusicGenreCustomers:) read more

After Apple customer service couldn't help me via phone, they scheduled an appointment for me at the Genius Bar. I showed up about 10 minutes early and was helped by an employee by the name of Adam within 2-3 minutes. He was very friendly and was able to solve my computer issue in a matter of minutes! His help was free of charge but jokingly asked for $5... I told him I would give him a 5-star review instead! Overall great first experience at the store. read more

After a disappointing visit at another Apple store, I was very happy to be greeted and attendees to within 10 minutes. Great service. Made my purchase in no time at all. I wish other Apple stores could be this together. read more

Have had the need to have apple devices repaired several times here in the past year. Every time having to wait 15-20 minutes after checking in for genius to appear past appointment time. Everyones busy i get that. Not ideal but what are you going to do. Today i was delayed in heavy traffic coming from my home in santa cruz to Monterey and was a little late for my 12:45 appointment. More than 5 less than 10 minutes. Was told i would be put back in the que at 3:55. I asked is that the best you can do? Was told if you get here on time you will be seen on time. OK. Guess i wont be waiting on apple genius' in Monterey ever again. read more

Went in to buy a new iPad. Shout out to Susanna and Amanda for the friendly, personal, informative assistance. I arrived at 11:30 on a Saturday. No wait at all. Five stars for them. At different times, I was helped by two gentlemen. Not as informative. One was even a little sarcastic! The store happened to be over staffed. The extra staff just stood around joking with each other, hugging each other. It didn't seem very professional. Perhaps they could have looked harder to find someone to help or someway to look busy. 2.5 stars. Before purchasing my iPad, I went on amazon to look at covers. Amazon was very specific about getting the right fit. They listed model numbers, which I did not have. I called, what I thought was my local store, to ask about the model number of the item I planned to buy. I believe I reached a call center with a very rude woman on the line. She kept telling me that there were no model numbers. She didn't give me any helpful info, like the fact it is a sixth generation. She then blew her nose, very loudly into the phone and proceeded to hang up on me! (This was at 8:45pm, 9/7). Zero stars. read more

The genius staff member was nice, but they basically always are. One lady was annoyed that she could not get a genius appointment on the spot. The staff member was courteous even though the customer was totally annoying and clueless. Come on. It is FREE tech support. If you have to make an appt at 8am online? (easy to do, just log on) To get a 2:45pm slot? DO IT. PCs will *never* in a million years give that. Staff was friendly.....they liked my sweet puppy who I was holding and who was very well behaved. read more

My phone case is less than a year old, and cracked on both sides making the buttons inoperable and defective, but deemed misuse by user, because cases are supposed to be removed from the corners (I was accused of removing the case incorrectly without being asked how I remove the case), which I should have known when I bought the $60 case because I also took time out of my day to attend their iPhone 13 pro case removing class. The entire interaction was deflating, and I knew that I was going to be denied when the associate attempted to disqualify my exchange by looking at my phone and asking it it were a 12 pro. Aging my phone and case, which would have automatically placed the case outside of its warranty. And then I was offer 10% off of a new case. That only covers the sales tax in this great state, thanks Apple. Thanks for making me feel like a valued customer today. read more

Would have been no stars if that were possible. The store had a full gaggle of employees that easily outnumbered the customers. In spite of this, getting assistance was a real chore. The employees were either too busy speaking with one another or would send you down the line to speak to/get help from another employee. Moreover, most employees lacked even the most basic interpersonal skills and were often downright rude. This store has gone downhill from when it opened and seems to get worse with every visit. read more

I came to Del Monte apple store this afternoon to get help in getting Zoom app on my iPhone 11 There were several people lined up outside and 2 gentleman older and young man managing the crowd Young man direct me to online support but it didn't help nor solve my problem . Another young man named Jacob came to help but it wasn't resolve so he took my name and phone number to have apple support to call me at 7 pm which they did I'm very happy with the professionalism and customer service of Jacob. Customer support solve my problem which was initiated by Jacob . Jacob deserve a raise or promotion with his skills and professionalism Please let him know I appreciate so much his help Thank you thank you read more

I can see why this Apple store only averages a 2.5 rating. I stood around for a half an hour without even being noticed before finally leaving It's an upscale mall but parking is difficult read more

This review is specifically for the help I received from Suzanna. Being in the service industry, it's far too rare to find someone who is knowledgeable and actually cares about solving customers problems pronto! She helped he with a problem my impatient boss was having and saved the day! Thank you Suzanna. read more

This locations sucks. It's what you would expect from an Apple store in a non- tech area of California... If you want good customer service from Apple take a drive up to the Bay Area. read more

Expectation is the mother of evil!!! No really jokes aside.. when one goes into the apple store the week after Christmas expecting to get their Tech all dialed in in 27 minutes flat.... one really needs to adjust ones expectations.. No I'm not a plant.. I'm a customer sitting at the counter to unscrew my tech the week after Christmas and while the people around me were cracking at the seems.. I was enjoying my Raiders and the company of zen master Jedi chick Kendra keeping 3 clients floating and peaceful while steam was rising from others' ears... Again remember 1/2 the population of Monterey was trying to pack into the store and get immediate service!!! Kendra and her soon to be baby were an island in the storm and she needs to be recognized. I never met this woman before but I gotta give credit where credit is due.. I hope you see this Kendra and I bet Lil Kodi is a genius... Go Raiders!! read more

Wow!!! DO NOT TAKE ANYTHING HERE TO BE FIXED. I took my phone in just to have the battery changed and they proceeded to tell me the battery isn't an apple battery I was pretty shocked to hear this as I've never had my battery replaced. The "Geniuses" say they couldn't replace a battery that isn't theirs. They try and talk me into buying a new phone. I got the hell outta there, ordered a new battery for 20 bucks, took off the backing and BAM!! Right there in black and white APPLE BATTERY. SCAM ARTIST!!!! I can't stand these idiots!!!! read more