I signed up for Verizon 5G Home Internet in San Francisco in 2022. I later attempted to use the…read moreservice here in Monterey in 2023 when I moved here. The service was ineffective in Monterey, so I contacted Verizon to close the account. I made multiple attempts to return the modem after cancellation. I was told I needed a return box but never received one despite repeated requests. I was also never informed I could have returned the equipment via UPS. After continued efforts to return the equipment (including attempting to return it in person at several different stores), I was eventually instructed by a Verizon representative at 1680 Del Monte Center Suite 12G, Monterey, CA 93940 that since the account was closed and there was no further need for the device, I could dispose of the modem as I saw fit. I disposed of it as e-waste. I relied on Verizon's instructions in good faith. I have tried to contest the charges with both Verizon and their collection agency. As recently as last week, I was sent a bill for approximately $220 from a collections agency. This charge is improper because Verizon failed to provide return materials and expressly instructed disposal. I visited the store one last time today to avoid formal complaints with the Better Business Bureau and the FCC to no avail.

Davien and especially Moe were SUPER helpful and accommodating, and the whole staff was friendly…read more I'm not sure why this place is getting bad reviews, because our experience was great! Thanks guys for everything!

Had an issue but Will helped me through it! Very patient and nice guys.Highly recommend this…read moretmobile location.

Easy parking, located next to Whole Foods…read more Walked in on Memorial Day around 2:30pm and was helped immediately Easy upgrade process Oscar walked me through the whole thing including data transfer and setup of new phone. In and out in less than an hour. Great experience.

Steve came to my home to set up my new computer. There were several glitches that he handled…read morequickly and efficiently. He walked me through the nuances of Windows 11 and made sure all of my passwords worked for an easy transition. I am impressed with his knowledge and problem solving. He made a stressful situation run smoothly. He was on time, fairly priced and I could not be happier with his service. Thank you, Steve. -Highly recommend!!

Steve is a straight up professional and an excellent communicator. He provided an estimate for the…read morework, sent notification of the parts order he placed, the tracking number when it was on the way, and met up with me at my earliest convenience to do my repair. It took 20 minutes, as promised. I would recommend him to anyone.

This is the EXACT same review I originally posted on Google reviews:…read more When I come across stellar customer service I believe in giving recognition to the individual providing this. Alex who is an assistant manager for the AT&T Monterey retail store is wonderful, kind, and extremely professional. I have 7 mobile phones and 2 data lines that I needed assistance with. Others might find this a bit overwhelming but she was very fast and efficient in changes that I needed with my account. While she was assisting me, she was also multitasking, and answering questions that her team needed help with. She did not miss a beat. All the while she was smiling and maintaining consistent positive energy. I am an Operations Manager and I truly believe in being a good example to my team. Alex is talent that I see going far! I hope that her leadership team truly sees her. She is upper management material! Alex, keep up the fantastic job! Thank you for providing THE BEST AT&T EXPERIENCE!

If you rounded up every rude and untrained customer service agent you've ever met and put them…read moreunder one roof you'd have this place. Autistic cats have better people skills than these employees who couldn't care less about your needs and can't explain anything properly. Why major companies like AT&T can't train people better is a mystery, but after years of this nonsense I'm headed to a competitor. Save yourself the frustration, stay away from this store. The one in Sand City is much better.

My Apple iphone accidentally fell on my driveway and the cellphone screen, cracked on the edges…read more When we arrived in the store, a very professional, very pleasant and very knowledgeable store lead/Manager, immediately helped us, and we arrived, about 45 minutes, before closing time, and the very positive, individual who helped us, was named MARK W. And he fully deserves beyond 5 Stars and he should be the Main Apple Store Manager, for successfully completing to repair our cellphone screen and making us VERY HAPPY, and We highly recommend Mark W., For his extremely great service and we will recommend him and this Apple location, to family, friends, and our high-level business friends!!!!! THANK YOU MARK!!!!! YOU'RE THE BEST, #1!!!!!! Sincerely, M.O. Business Owner Monterey Bay Gilroy,CA

I came here to pickup my online order and the process was seamlessly done with a help of a very…read morefriendly and social gentleman named Robert. Unfortunately I had to return the MacBook because of a whopping 43 gigabytes of data was used by apps I didn't care for. 43 might not seem like a big number but it is when your laptop can only store up to 256 gigabytes. I have been using iPhone 13 and Apple TV for years and these two devices is what made me buy the MacBook simply because I can uninstall almost everything that came with the OS, so it was disappointing to see that was not possible with MacBook Neo. I was lucky enough to get Robert to help me again when I returned my laptop the next day and I was surprised how fast and efficient the return was. I wish I was able to keep the paper bag but it's probably a security issue to give the paper bag back when you're returning items and I don't blame this store for being paranoid because the mall security here are too busy looking at their personal phones. I will definitely be back here if I need another iPhone or Apple TV but I don't think I'll be buying another Apple computer.

Highly recommend. I brought my computer in on Tuesday because it looked like the battery was…read morewarping. They told me they would inspect and call me by the end of the day. True to their word - they called me that day. I called them back Wednesday morning. They quoted $130 and advised it would be ready latest Monday depending on when they could get the battery. Much to my surprise they called me around 5 pm Thursday and let me know it was already ready. They are open until 6 pm on weekdays so I was able to go and pick it up right away. I'm happy that I was able to get it sooner so to minimize the work I needed to get done for my business. Note: I'm sure I could have replaced it myself but it literally looked like it would blow any minute so I didn't want to take the chance and they also take care of battery disposal which I didn't want to deal with.

Friendly, professional, knowledgeable, all the great traits that you would want and expect from a…read morequality business. They want to help you instead of profit off of you. I highly recommend going here rather than any where else in the county for computer and phone related repairs.

They took great care of me. I added an iPad to my account super fast super simple, super easy very…read moreknowledgeable staff they were great.

Please note that this store is not owned by Xfinity, but it is a branded store owned by Bridge…read moreLocations. I ran into problems when I went to pick up equipment from an online order for Internet. Long story short the representative created a new account in the store and told me that was the standard business practice and that my online account was only a temporary account. I believe what was happening with the employee was creating a new account so that they could receive the commission and "sale". This created me a lot of problems that I eventually seem to have resolved, but please don't follow the victim to the same fraudulent business practice. Do not let them create a new account for you.

The salesperson was very helpful in finding the items we needed and everything was in stock. Would…read morereturn.

BEWARE. I processed an online order at this Best Buy on Saturday. It was in stock and would be…read moreready to pick up in 1 hour so I purchased it. The hour goes by as well as the evening and still no notice to pick it up. Fast forward to Sunday after store opens, the status is still "preparing order". I called and spoke to an employee who said the product is coming from another store and will be ready in 4-5 days. I decided to cancel the order and was told they could do that and I could expect a refund in 7-10 days. When I told him I would call my bank to dispute the charge, he quickly said that wouldn't be necessary because they haven't finalized processing the charge ....checking my bank the charge is in pending status on my bank account. I asked to speak to a manager and was told one would call me within 4 days. Based on this experience, I will never shop Best Buy again....online or walk in. I feel this was a bait and switch situation, very dishonest practice and despicable customer service. I know the employee was doing his job and that this was a company level Best Buy issue so I don't (and didn't) fault him for this experience.

After wasting my time at Apple for hours and they quoted me a $600 charge when I received…read morenotification on Sunday that it was a battery issue. Verizon wanted me to drive all the way to San Jose for a free replacement. Then they replaced my phone but Fed Ex sent the new phone back because they didn't have my apartment number. My last chance of hope was to see if Fix it All could help. I am sorry I don't know the wonderful gentleman who helped me but I am so grateful to him because my business and my entire life was on that phone and he was able to recover my phone! Thank you to your amazing staff!

I walked in with my severely cracked back iPhone 14 Pro Max camera lens only to be informed that it…read morewas simply a lens cover. (SMH) This gentleman fixed it in 10 minutes and installed a new cover for $10. No charge for labor. Besides my mistake, I just want to point out that two previous places said they'd fix it if I purchased a replacement kit for the lens plus labor cost. This guy is honest, quick and may I add loves Clint Eastwood. ;)

Gilbert Curbelo (aka POTTER'S ELECTRONICS) is a lying crook. I ordered parts on my account for a…read morejob that we included hours for him on. After I paid in full for parts, Gilbert refused to do the job after he agreed to do it. (his preragative) I canceled the order since we no longer had his SPECIFIC expertise on wi-fi bridges. We weren't comfortable doing the job w/o him. He got ALL of the parts back, kept my money, told me he would drag out a refund, lied to the credit card company & still has not paid. DO NOT DO BUSINESS AAA WIRE AKA POTTER'S ELECTRONICS. We are moving forward with the BBB and small claims court. BEWARE $1500 is not small change.

Great customer service and great products. Gilbert and his team are amazing to work with!! He…read moreanswers urgent texts day or night and always has a prompt solution! So happy we found them!! Highly recommend.