Horrible Customer Service the Man who works there is a despot he has a horrible attitude. I When…read morethere because I had questions about my bill, this job is definitely NOT FOR HIM,he would better NOT WORKING THERE. Heneeds to understand that for the customers he has a job If there are no customers, there is no job

Had an issue but Will helped me through it! Very patient and nice guys.Highly recommend this…read moretmobile location.

Great job .... Very professional and the laptop was ready in one day. I will use him again if I…read moreneed assistance.

Steve came to my home to set up my new computer. There were several glitches that he handled…read morequickly and efficiently. He walked me through the nuances of Windows 11 and made sure all of my passwords worked for an easy transition. I am impressed with his knowledge and problem solving. He made a stressful situation run smoothly. He was on time, fairly priced and I could not be happier with his service. Thank you, Steve. -Highly recommend!!

This is the EXACT same review I originally posted on Google reviews:…read more When I come across stellar customer service I believe in giving recognition to the individual providing this. Alex who is an assistant manager for the AT&T Monterey retail store is wonderful, kind, and extremely professional. I have 7 mobile phones and 2 data lines that I needed assistance with. Others might find this a bit overwhelming but she was very fast and efficient in changes that I needed with my account. While she was assisting me, she was also multitasking, and answering questions that her team needed help with. She did not miss a beat. All the while she was smiling and maintaining consistent positive energy. I am an Operations Manager and I truly believe in being a good example to my team. Alex is talent that I see going far! I hope that her leadership team truly sees her. She is upper management material! Alex, keep up the fantastic job! Thank you for providing THE BEST AT&T EXPERIENCE!

Poor service. The untrained and rude staff will leave you frustrated. It's best to go online if…read morepossible (which is another level of pulling teeth), or travel to another branch.

My Apple iphone accidentally fell on my driveway and the cellphone screen, cracked on the edges…read more When we arrived in the store, a very professional, very pleasant and very knowledgeable store lead/Manager, immediately helped us, and we arrived, about 45 minutes, before closing time, and the very positive, individual who helped us, was named MARK W. And he fully deserves beyond 5 Stars and he should be the Main Apple Store Manager, for successfully completing to repair our cellphone screen and making us VERY HAPPY, and We highly recommend Mark W., For his extremely great service and we will recommend him and this Apple location, to family, friends, and our high-level business friends!!!!! THANK YOU MARK!!!!! YOU'RE THE BEST, #1!!!!!! Sincerely, M.O. Business Owner Monterey Bay Gilroy,CA

Visited this location to get logged into my late Aunt's iPad that I inherited…read more They were very helpful at the store and lead me into thinking it was an easy solution. My store experience was VERY positive, unfortunately when they handed me off to Apple assistance for the next steps Apple was unable to help it took 45 minutes of chatting and 45 minutes on the phone to realize that they were unable to help me what they said was not consistent with what the website said and unfortunately didn't work. Basically I spend 5 hours including traveling, time in the store and dealing with customer service. Then they said sorry you were given incorrect info and it's not gonna work. What it says online is not correct. I'd love it if they just reached out and helped out it seems like the store and the customer service aren't talking. The store would've had a 5 star rating if it wasn't for being handed off with misleading information. I'd like to emphasize I think the store tried hard, but they handed me off to a process that wasn't able to help and should've known that it was unable to help.

5 stars for Matt for his stellar impeccable integrity . He has a deep domain in expertise, he is…read moresuper kind and has excellent communication. He explained what i was charged for and that it would be repaired in a timely manner and i could see that he values his profession. He gave me a much lower price than other local cell phone repair shops. I can tell that he genuinely cares about his guests as he treats everyone i a professional manner. I encourage anyone whos looking to fix there broken phone to come here @ 1105 delmonte ave in monterey

My computer stopped working at just the wrong time. I explained the urgency to Monterey Computer…read moreand they were just great. They opened the computer and fixed the problem within an hour. In a world of growing poorer and poorer service, Monterey Computer was just the opposite. By the way , the cost of my repair was more then reasonable. So, thank you Monterey Computer. Highly recommended.

Super clean store. Great for internet and phone service setup. Phone service is less than my…read moreprevious provider. Easy setup with Xfinity app. Jorge was my sales rep and he was great at explaining everything.

Please note that this store is not owned by Xfinity, but it is a branded store owned by Bridge…read moreLocations. I ran into problems when I went to pick up equipment from an online order for Internet. Long story short the representative created a new account in the store and told me that was the standard business practice and that my online account was only a temporary account. I believe what was happening with the employee was creating a new account so that they could receive the commission and "sale". This created me a lot of problems that I eventually seem to have resolved, but please don't follow the victim to the same fraudulent business practice. Do not let them create a new account for you.

The salesperson was very helpful in finding the items we needed and everything was in stock. Would…read morereturn.

Do not use installers from Best Buy!! I paid $400 for a new dishwasher, plus another $200 and…read morechange for installation. Then the installers get here and say I need another $500 for installation and they refused to just swap out the units with existing hoses. My old unit was installed 6 years ago for $175. They appear to be blatantly upselling. I said no thanks and they left. What a waste of time.

After wasting my time at Apple for hours and they quoted me a $600 charge when I received…read morenotification on Sunday that it was a battery issue. Verizon wanted me to drive all the way to San Jose for a free replacement. Then they replaced my phone but Fed Ex sent the new phone back because they didn't have my apartment number. My last chance of hope was to see if Fix it All could help. I am sorry I don't know the wonderful gentleman who helped me but I am so grateful to him because my business and my entire life was on that phone and he was able to recover my phone! Thank you to your amazing staff!

I walked in with my severely cracked back iPhone 14 Pro Max camera lens only to be informed that it…read morewas simply a lens cover. (SMH) This gentleman fixed it in 10 minutes and installed a new cover for $10. No charge for labor. Besides my mistake, I just want to point out that two previous places said they'd fix it if I purchased a replacement kit for the lens plus labor cost. This guy is honest, quick and may I add loves Clint Eastwood. ;)