WOWZERS...what a crazy difference...I even had appointments...but that didn't matter...I still waited a really really long time to talk to someone at the genius bar...they're constantly trying to upsell you and their turn around time for repairs is ridiculous... I would highly suggest the store by the South Coast Plaza over this location!!! read more

So I pay $100 for the one on one, get an appointment, show up to find out they don't have my appointment recorded. So I forget about it till they send me a reminder that I need to make an appointment. I tried but there website tells me that my one on one # is already being used and that I need to schlepp my ass to the genious bar to fix this. So I show up and well we need a super genious to fix this and it may a few hours for the appointment. I have owned Mac products since'94 and really didn't need this so called service but my Lovely and gracious wife insisted so I did. Worst customer service ever. read more

Fast service, ordered AirPods online and set it as a store pick up here in Cerritos. Received an email within minutes confirming that they were ready for pickup. In and out with the AirPods with 5 mins. Attentive and friendly staff read more

Apple - AirPods - Computers Near Me - Cerritos, California

I finally got transferred to a representative of the store and was told no matter what I would have to make an appointment no walk ins would be accepted. In her exact words I even if everyone did not show up for an their appointments they still would not take walk-ins. Terribly unhelpful and condescending. read more

It was cool, came here for airpods. Packed per usual, but it was ok. The lady who helped me was nice, I also feel for the Apple workers. Idiots ask the SAME question just word is differently. I had to sit there and listen to this one lady ask this man the same questions, he gives the same answers and she's still confused smh. read more

Employee told me that they open at 10 today..show up and another says 11. One tells my boyfriend they get shipments Monday thru Friday and another says everyday. They have hour long meetings and they can't get their shit together. read more

I am so glad they opened up an Apple store much closer to where I live! Before this one was open, I had to haul my butt all the way to Manhattan Beach OR Costa Mesa (both approx. 35-40 minutes away!). I mean, Apple seems to be taking over the world... so it only makes sense for them to open up more apple stores.. almost on every block.... next to every starbucks! j/k Anyway, I made an appointment online (I love that you can do that) to get my computer fixed. In the same day, I was able to switch my original appointment from 1PM to 12:15PM instantly to better fit my busy schedule. Very nice. The moment I walked into the door, I was greeted very nicely by a gentleman who helped me check in for my appointment. I sat at the "bar" (that's what he called it) for no more than 3 minutes before I was assisted. SCORE! I'm not the most patient person in the world (i'm getting better) but any place that sticks to what's on schedule automatically gets a star for being efficient, as all businesses should be. The guy who helped me was an effective communicator and talked me through everything he was doing which I appreciated very much (education is the best way to decrease anxiety). In less than 20 minutes my computer was fixed and he was also able to give me feedback on my iphone and how to deal with the current issues I had been facing. Fast, friendly and efficient service - - the trifecta of all successful businesses. Thank you, Apple store @ Cerritos mall :) read more

I don't know what happened since this place has opened, but I think they might have hired more guys here. I went in with my friend, just to check out the iphone 6, because I'm still a little on the fence about purchasing a new phone later this year. And when I walked in I was greeted, by a new set of employees. I'm not even sure who I talked to, but everyone there was super friendly, and super nice. First off, the guy who I was originally talking to, asked me which apple watch I liked, and I told him I didn't really know, because I'm not the hugest fan of wearing a watch on my wrist, because 1. I have very small wrists, and 2. I only wear watches, when I need a little bit of arm candy. But in the end, he had explained to me, why the iwatch was created, and how I would be able to use it. Though, I'm probably not going to be buying an iwatch anytime soon, it's still good information for me to know in the future, so that way in case I do want to buy an iwatch, I will be able to make some informed decisions. By the way, every time I've come here, appointment or not, the people working, have always been friendly. For those of you who rate this place 1 to 2 stars, without an appointment, well that's your bad. You should always do a little bit of research before going into any techy store read more

For having such amazingly structured and well built products, this store is incredibly chaotic. Totally not a reflection of Apple products. You think of Apple, and picture products that are aesthetically pleasing, clean, and well built. This store makes you think of a cluttered teenager's bedroom! I'll be sure to only come here again if I'm in a worst case scenario situation. Gah. read more

As always the Apple Store comes through 100% these guys are fantastic. Today's September 9 I attended a class on iMovie I want to say that Mike who taught the class was fantastic. I look forward to getting home and trying some of the things he showed and putting some movies together, I highly recommend this class read more

Set-up a walk-in appointment, which was fine. 3 hours later they told me they couldn't fix my phone, but could replace it for $300. I wanted a second opinion, so I went to the guy who fixes phones in the mall stand. He goes "no problem, $120, come back in 20 minutes". That was it! Apple has too many rules, and doesn't provide practical solutions. I recommend the guy in the mall w/ the stand. I've been here three other times before and the place just doesn't use common sense. They have too many customers to give you adequate support. They kinda just wanna get rid of you, but still provide just enough customer service that you don't hate them. read more

Came here for a simple question and ended up being a nightmare.... Can u believe I came in and added my name to the list and 40 min later they tell me it was never on the list ... What a waist of my time. I address it to the store manager and "Dave " I believe his name , was almost whatever about it. Never coming here again. read more

The 5th star is because we finally have an Apple Store in Cerritos! The staff are always happy to help find what I need and answer questions I have...and if the particular person isn't familiar with the product in question, they try to find staff people with knowledge/experience with the product in question (like the Apogee Guitar interface for GarageBand and Logic). I also love not having to rely on Best Buy and Fry's for when I need a cable or adapter, or when I'm looking for another accessory for any of my Apple products. People give this store a one star rating and and say it has horrible service because they were "5 minutes late" and their APPOINTMENT was skipped. HELLO?! ITS AN APPOINTMENT! The world doesn't revolve around YOU. What if you were the one with an appointment AFTER a guy that was late and the Apple staff made YOU wait because of that person's inability to be on time for an APPOINTMENT??? Be reasonable. Be on time! LOL read more

The Apples Store experience can be somewhat daunting and send you into high gear overload if you are not prepared. Get an appointment online and bring a laundry list of what you need for support or purchase. Do not, I repeat do not, walk in off the street and expect a warm fuzzy hug with a quick purchase. You will have to wait your turn, which could be awhile since the stores are always VERY crowded, BUT you will be helped by folks that love what they do and are friendly and understanding, knowing full well they can out-geek you at every turn...almost. Since I am retired I had no problem with spending 2.5 hours in the Apple store. Also I knew I would walk out with a new iPod touch so I had no anxiety about spending the money for that. This location looks like every other Apple Store location I have visited, so for me it was not newly broken ground. Did I mention it is very crowded with LOTS of people?! I was assisted by two geeks and the manager and was easily accommodated with a stool to sit rather than stand waiting. The store is wheelchair accessible, but crowded and hard to maneuver...did I mention crowded???!!! Also, all Apple Stores are neatly organized with plenty of hands-on display models to tantalize the many waiting consumers even thought it is very...well you know....countless humanoids present. The best feature of this location for me was the proximity to my home for which I am grateful. With the cost of petrol and the stress of traffic location is a big draw. There are many great mall shop and eats ops as a reward for making it through the Apple Escapade of Cerritos Mall. Bottom Line: I have been a MacHead for over 20 years and will always be, so the Apple Store is part of the overall experience. read more

my phone crashed and they fixed it as best they could. i didn't like that the people with no appt were seen ahead of me but i don't care, i got my contacts back! i still like the classes. mainly because they are free. read more

My phone was stolen so I purchased a new one at Costco. Unfortunately, I was given directions on how to link my old phone to my new phone. I didn't remember my Apple ID so I came here hoping someone at the store would be able to help. I was very lucky I was assigned Shane. He was very knowledgeable and helpful. We were able to get my ID and create a new password. He even showed me features I was not aware I had. I went in frustrated and left excited about my new phone. Thanks Shane. You are definitely a positive asset for the Apple store. read more

Busiest store in the Mall. Ha! My sister and I 'ran in' for a quick birthday gift. The place was so busy, I didn't think it was worth waiting, but I was pleasantly surprised as two different employees approached us with in a few moments to help us with our purchase. The gentleman that helped us answered all our questions and even looked up the 1 meter, 2 meter length question we had on the charging cables. I also got to ask about making an appointment for a battery replacement. I look forward to my appointment. Even though it's busy, they sure make it easy to make our purchases. read more

People seem to either love or hate Apple. As far as computers go, I'm a PC guy, but both my wife and I have iPad minis. When my wife's iPad mini started to randomly reboot, we made an appointment at the Genius Bar. We showed up about 10 minutes early, and we were seated immediately. The Apple employee got the reboot to happen while we were sitting there. 20 minutes after arriving we walked out with a new iPad mini. read more

Have a question in regards to my iPhone trade in ... I've been waiting for my gift cards for the trade in and came back to the store .. Stephany assisted me with my questions and vas super helpful , and explained the credit given to me on my new iPhone ... so all this time I waited for a gift card . It was actually put on my new device and wasn't really explained to me , maybe because I was so excited on my new iPhone all I heard was a gift card in the email or mail.... the agent that gave me excellent service made sure to provide the most excellent customer service.. Stephany thank you for going over my account with me and helped me understand where my credit went ... ok so no gift card ... I'm still grateful for my new phone ... that staff are very well knowledgeable de outstanding customer service..... thank you Apple Cerritos store read more

Hallelujah!! Thank God Apple has finally put a store in my area. I hated absolutely hated having to drive behind the Orange Curtain to pick up much needed Mac stuff. Compared to other Apple stores, this place is huge. Plenty of elbow room to check stuff out. But be warned there are still are tons of looky loos and kiddies who just come in to play with the ipads/iphones etc. I was actually shocked when 3 different Apple employees asked me if I needed help. What?! I didn't have to stalk and corner an employee like the other stores? Whoo Hoo!! Actually made my day! read more

Yesterday Friday the 21st was a successful day for my friend and I. We went in with a broken phone it had a bad logic board. We were set up with our technician AJ. We couldn't be any more happier. He took care of the problem. He gave us a new phone as the problem was too much. He went above and beyond to make sure everything was working right. That iCloud was sync. Like he just did what everyone else should do in this world. Help each other out. I then mentioned that my phone hasn't been charging for like two months now unless it's on a wireless dock. He then magically made my phone work. He cleaned it out and I was in shock. My friend and I walked out of there happy as can be. AJ really loves what he does and it shows. Thank you AJ for your service and ty apple for having technicians like AJ work for you. read more

Do NOT go to this location for the genius bar. They are horrible and very inexperienced. Spend an extra hour and $5 for gas to go to South Coast Plaza if you want the best service. I came here on a Sunday and scheduled 12:45pm and 1:15pm because I didn't know what was wrong with my laptop. For some reason my hard drive shows up when you hook it up to another computer, but it won't load on my laptop. I've had my laptop for only a year and a half so I know it couldn't be anything serious. Not to mention I have every protector possible on it. Anyways, I took it to the genius bar and the guy tried to erase my hard drive. NOTHING! Then I asked him if it could be the wire. He took it to the back for a good 20 minutes and came back and told me I had to change my hard drive. He was going to charge me $150 to replace my hard drive within 15 minutes, but it's the same exact one. Nevertheless, the next day my cousin, who used to work for apple and has more experience than this guy that helped me, bought me a new hard drive with triple the memory and double the speed for half the price. He hooked everything up, but NOTHING! I was so frustrated because my laptop crashed as I was writing a 10- page essay during finals week. After I was done with finals, I went to the South Coast Plaza one and the guy spent an hour helping me. This time I brought my cousin so he could make sure that I wasn't being ripped off. This guy couldn't figure it out either until we told him to check the cable. Turns out it was the adapter to my hard drive that was broke and he fixed it. Took him a while, but he took his time and tried his best, whereas the guy at Cerritos was ripping me off and probably didn't even test my laptop when he brought it into the back. I'm just glad to have my laptop back even though I am now on Summer break and have no radical use for it. Take it from me, the guys at Cerritos don't have as much experience as South Coast. I know South Coast has a lot of people and it's further away, but I think it was worth my time and piece of mind knowing that my laptop was diagnosed correct. read more

Although I waited for 4 hours as a walk-in at the Apple Store in the Cerritos Mall to get both iPhones looked at; I can say that I walked away with all my needs met. Great job Apple Team or should I say, Team Apple!? Next time I have to visit I hope all you AppleTechs work faster read more

The Apple Store is always crowded that's why I made an appointment online before coming in. I was greeted immediately and was checked in. I had to wait about 5 minuses for the tech to come over to help unlock my iPad. The process took about 30 minutes for my ipad software to update. Once that was completed everything was back to normal. The tech who helped me out was very nice and outgoing. read more

Apple - They got the best cases - Computers Near Me - Cerritos, California

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I've been to just about every single Apple Store and this one is by far the plainest one I've visited. Pretty standard fair, I stopped here after taking my Macbook Pro to a few different stores (Melrose Mac, Best Buy, etc.) I was hoping that since my Mac was just just over a year old they would do me a solid and recover my data from my drive that just failed but that was a NO GO. They wanted to charge me an arm and a leg to recover everything but I'm no sucker. I ended up searching yelp a bit and I found an AWESOME data recovery guy just a few minutes from the store. I saved BIG BUCKS, you can find him by searching for RescueTech in Norwalk. He ended up pulling everything off my drive that I needed SAME DAY for less than 100 bucks! He also cleaned the computer too without me asking which was really nice knowing that he would just go the extra mile without me even asking. Check him out! His name is Jose. I'm gonna write my whole experience up in case other yelpers wanna know what to expect. read more

Came in to have the foot on my mac book pro replaced. I had an appointment and my visit was speedy and pleasant. The experts that helped me were friendly and efficient. I'd definitely come back to this location in the future. Plus, if you have to get something done there are lots of great stores in the mall to browse through in the meantime. read more

I really like how innovative Apple is. Even their store provides a different experience. If I trip and fell over 800 bucks I would totally get the I phone 5! read more

I accompanied my mother here as she was having a sign in issue with her apple account which was causing problems with access for her ipad and iphone. I was dreading the visit before we even left my parents house since I've walked by an Apple store or two in my time and every time it seems like the stores are packed like a tin of sardines. To my dismay, this time was no different. To my surprise, a guy who looked no different than a regular customer came up to us relatively quickly and asked if he could help us with anything. My mum explained the situation and he was very kind and helpful, guiding her patiently through every single step she needed to do. I was really impressed with the level of service that was offered! The problem was rectified and we were back on our way home in no time. I'm not really into Apple products besides my ipod Nano which I love, but I got to give credit where credit is due. In this case, I thought the service which was offered was nothing less than outstanding, and I can understand more in part as to why there are so many people inside their stores. read more

Apple stores always give me anxiety because there's just toooo many people in there all the time. But today I finally went in to trade in my charger for a new one & it didn't even take longer than 30 minutes before my friend & I were helped. Monique was great! Such a happy attitude, awesome customer service & very professional. She didn't make us feel like just another customer but more so as if we had been friends forevaaa lol. We need more like Monique read more

Huge shout out to senior technicians, Evan L and Kenny G!!! I went in after having the worst experience at AT&T with my brand new iPhone XR and both Evan and Kenny (separately helping at different times) were super professional in explaining what they thought the problem was, how they were going to fix it, and actually fixed my software problem that AT&T didn't have a clue about. I came into the store pretty defensive and extremely frustrated, and am leaving as a happy customer. Thanks, Evan & Kenny!! read more

Service kinda slow n worker can't really help you with much. They called and notified the wrong person to pick up a repair and can't change that information when I gave them the correct information. All they can do is make a note to contact me next time. read more

Where is the 0 stars option? All I wanted to purchase was the Apple Pencil....... First rep I asked redirected me to another rep closer to the exit....... I should have taken the hint! That rep redirected me to the giant wall of products..... Directing me to wait for someone and where I was supposed to find this product. I could not locate the Apple Pencil. I could not locate a sales rep interested in helping me AT ALL! You ever had that feeling where your in a room full of people wearing GREEN shirts, yet you felt completely alone!?!?!? Maybe Honda sued them for wearing the blue shirts and NOT BEING HELPFUL AT ALL! They do not deserve a 3 star rating....... Apple should take note of their misrepresentation of great service...... Microsoft and Android are sounding better and better every day..... SIRI where can I find good service? Oh wait she can't even answer that...... read more

Very disappointed in apple. I have always bought apple products and I order a computer I need because I am a teacher. The first mac air took a month to get to me because it got stuck in Chinas customs. Then I get it and the new mac air is nothing compared to older version so I return it. Then on Sunday i bought the MacBook pro without upgrades and it is in stock so instead of shipping it with a delivery date of Tuesday i decide curb side. I get there and these guys walk up and say due to bad air quality we closed early. Im upset at this point because I just want a computer that takes Zoom well for my class. I decide to go back today and they are closed. But interestingly the rest of the shops and restaurants at the mall are open with outdoor seating. So I leave irritated and I call the store number. The guy says its Apples policy. All stores are closed. I tell him to look up orange county and they are working pick up a few miles down the bad pollution road. I ended up returning it because I will have to wait until they deem the air good enough even without a note to their paid customers. read more

Saturday afternoon I visited your store to purchase a new iPhone 11, we were greeted by a genus named Nick, we had such a pleasurable shopping experience, Nick answered all our questions even took time explain the phone from top to bottom he also checked on us after we were transferred to someone else. Thanks Nick read more

In and out of the place literally less than a minute (only if you know what you want). Walked in, was greeted with a smile, took a quick glance, grabbed my item, a friendly woman in the area took my payment with a phone and went on about my day. read more

-4 stars for the Check-in employee who told me and the guy after me that our appointments were systematically cancelled because we were a few mins late. The "manager" lady was no more helpful. Wouldn't you know... They had no more appointments for the day, but could check SCP! Sounds like someones lazy, since there were 3 employees laughing and joking amongst themselves at the "genius" bar, but when I asked about them I was told they were either busy or on break. All in all - terrible customer service and I feel like the whole store is run w/lazy mentality! South Coast Plaza is probably twice as busy, because the lazy Cerritos staff sends all the customers there! Out of SCP, Brea & Cerritos, Cerritos is by FAR the WORST, go elsewhere! Btw, I went to Brea the same day and they were friendly & helpful! Imagine!!!! They ended up giving me a new iphone bc my old iphone 4 stopped having sound on calls. I also heard Brea say they will try and fit you in if you dont have an appointment - really. Cerritos won't even see you wirh an appt! read more

Worst service ever. Called in to see if they had ear pods in stock some lady answered and insisted on me placing an order over the phone instead of just going in an buying them at the store. When I got here I asked an associate if I was able to pick up my item that I had already paid for. She said to wait a couple of min she was going to go see if my order was ready. What????? I paid for EarPods and they had them in stock why do I have to wait for them to get them ready???? You grab a box check the confirmation papers and your ID. Isn't that easy why do I have to wait for something that I have already paid for when it's not even a computer???? Never coming here again. Worst service ever!!!!!!! read more

I feel really bad when people who are not tech savvy come to Apple in Cerritos to fix a problem. I overhear most of the conversations/problems and every time they are overcharged, like the many times I've been faced with daunting numbers. You need to have some idea of what it will take to fix your device (especially not under warranty) because hefty bills are inevitable. I only suggest coming to Apple and getting your device fixed if it is under warranty because most of the time it will be free (excluding water damage and shattered glass). But there was this time where I was getting my phone serviced for the FIRST time at the end of it's one year warranty because of a touch ID problem, and they found that there was a missing part inside of my iPhone. As a response, they did not fix my Touch ID for they assumed the phone has already been tampered with. They treat most customers as if they're hiding something about their device and that's something I've definitely felt dealing with the genius bar. They did end up fixing my iPhone, but that's because I talked with the manager explaining why would I get the phone serviced somewhere else out of pocket if it's still under warranty? Exactly! They didn't think of my scenario because most of the time they're trained to think cynically about their customers. Even since they fixed my Touch ID, I went back three times for the same problem, and each time I had to wait 4 hours to get the problem "fixed". It's never a done deal, I called lemon policy on my phone and they said "Sorry, we hope this doesn't happen again." I recommend people to go to the website Ifixit.com if they want to fix their apple products. Step-by-step video tutorials on parts that can be fixed by yourself. If you want to diagnose a problem the genius bar/repairers are pretty good at that. So if you want to get an idea about what part is the problem, it doesn't cost money to come at any Apple store to find out. read more

We came in with 2 iPhones on a Saturday to replace the batteries(with appt) . We left the phones at 3pm, and were told to come back between 7pm-8pm. We came back at that time to be told they haven't even worked on our phones! (This after being in line for almost 40min) Then they told us an estimated 30-40 minutes.The mall closed, and we were in there with maybe 20 other people waiting for our phones. They came up to us and again told us another 30-40 minutes. We finally got our phones at almost 9pm! (By the way, there was still a big group of people waiting for their phone!) It took them around 6 hours for a battery replacement. If they would've told us how long it would've taken, fine, we would've come back another day, however, stringing us along was very rude. Oh and you would think we would get some sort of discount right? Nope! They wasted our whole Saturday, got paid overtime, and took our money! Side note: They also have a very strong miscommunication issue between their employees. When we first came in, they put us in the wrong line, then a lady came by and asked us what we were here for, and moved us. When we came back for pick up, we were moved by an employee, so we wouldn't block the door, then we watched as new people lined up in the old line. Then they decided to move us a second time, so they added even more people in front of us. By the end, we saw a whole new row of people in the original line while none of the employees communicated with us until a lady in our group complained. Coincidentally, by the time the doors closed, most of the people in there with us were either Hispanic,Asian or black, only one white male. Guess us minorities are in it for the long haul? read more

Astoundingly great customer service. Impeccable, generous, big hearted, fun, capable, astute, smart. The genius bar in Los Cerritos ranks as one of my all time customer service experiences in retail period, hands down. I am picky. I am fair. I am worldly. I am conscious. I dont just throw around verbs needlessly. I had a top of the line 24" iMac. Began experiencing issues with it. Visited the apple store in Los Cerritos. First time they repaired for free. Second time thy discovered a bad video card and replaced it for $175. The third time they examined it the video card went bad again and they suggested it might be a logic board which was a more expensive fix at about $700, but they took the computer in and said they would repair the video card for free and examine the computer more deeply and let me know the best course of action. I remind all reading that this was a computer well past warranty. Then I got a call from the genius bar saying that since I had made many trips to the store to get the problem solved they were offering me a top of the line new 27" iMac as a replacement computer. What other company on earth offers this sort of customer appreciation? There is none. One ring to rule them all, my precious, my apple. This is one of the many reasons I continue to upgrade my laptops, phones and iPads and apple tv every year and why I invest in the company on a monthly basis. They are simply unto themselves the best consumer retail experience in the world. And Los Cerritos' genius bar employees proudly stand atop that charge as exemplary examples of the best in the world. Amazing. Now if I could just get my time machined replacement computer to ivories all my vast music purchases correctly! read more