Wait, before I write this review I need to make sure I make an appointment with a "trendy" Yelp genius so that I can post this... Ok, now I can continue. My experience here was somewhat of a rollercoaster ride, it had its up and downs and pictures were taken (with new iPads!). First you have to make an appointment to make an appointment and if you have a question, well you have to make an appointment. Ok, I'm exaggerating a bit much but that's what it felt like. Luckily an appointment time slot was available so everything started off good. Our repair was covered miraculously by a recall warranty and it was free, even better. The job would then be completed within a few days. No problem so far. When we came back to pick up our newly repaired item everything seemed perfect. We took it home only to realize that something was off, they forgot to remove something that completely affected the functionality of the product so back to the Apple Store we go. We figured that since the repair was recently done in-store and since the geniuses forgot to remove the item that they would accommodate and remove this small little thing within a few minutes time. NOPE, we were told to make yet another appointment which unfortunately was for another day. We drove down here and fought for a parking space for nothing. Finally, we show up to our appointment and were immediately helped by a genius. The repair took no longer than 10 minutes which bothered me since they could have done it last time we came in. It probably took longer to schedule the damn appointment! I understand it can get hectic with so many people visiting and that's the main reason for the appointment needs but you have to somewhat accommodate for your own mistakes, especially if an issue can be resolved within 10 minutes time. Fun fact: The word "appointment" is used 10 times in this review. read more

Terrible terrible customer service . The manager is horrible there . They don't keep their word .I'm not surprised to see so many one star reviews . Stay away from this location ! read more

WOWZERS...what a crazy difference...I even had appointments...but that didn't matter...I still waited a really really long time to talk to someone at the genius bar...they're constantly trying to upsell you and their turn around time for repairs is ridiculous... I would highly suggest the store by the South Coast Plaza over this location!!! read more

So I pay $100 for the one on one, get an appointment, show up to find out they don't have my appointment recorded. So I forget about it till they send me a reminder that I need to make an appointment. I tried but there website tells me that my one on one # is already being used and that I need to schlepp my ass to the genious bar to fix this. So I show up and well we need a super genious to fix this and it may a few hours for the appointment. I have owned Mac products since'94 and really didn't need this so called service but my Lovely and gracious wife insisted so I did. Worst customer service ever. read more

Employee told me that they open at 10 today..show up and another says 11. One tells my boyfriend they get shipments Monday thru Friday and another says everyday. They have hour long meetings and they can't get their shit together. read more

The first apple "specialist" a Hispanic woman with tattoos, I spoke with told me I would have to wait an hour and 45 minutes to speak with a specialist to trade in my items for credit. I ask then to have her put my name down for that list she then insisted that I could not put my name down I would just have to wait. I walked away and spoke with another gentlemen that took my name down and asked me to wait approximately 45 minutes. read more

I am so glad they opened up an Apple store much closer to where I live! Before this one was open, I had to haul my butt all the way to Manhattan Beach OR Costa Mesa (both approx. 35-40 minutes away!). I mean, Apple seems to be taking over the world... so it only makes sense for them to open up more apple stores.. almost on every block.... next to every starbucks! j/k Anyway, I made an appointment online (I love that you can do that) to get my computer fixed. In the same day, I was able to switch my original appointment from 1PM to 12:15PM instantly to better fit my busy schedule. Very nice. The moment I walked into the door, I was greeted very nicely by a gentleman who helped me check in for my appointment. I sat at the "bar" (that's what he called it) for no more than 3 minutes before I was assisted. SCORE! I'm not the most patient person in the world (i'm getting better) but any place that sticks to what's on schedule automatically gets a star for being efficient, as all businesses should be. The guy who helped me was an effective communicator and talked me through everything he was doing which I appreciated very much (education is the best way to decrease anxiety). In less than 20 minutes my computer was fixed and he was also able to give me feedback on my iphone and how to deal with the current issues I had been facing. Fast, friendly and efficient service - - the trifecta of all successful businesses. Thank you, Apple store @ Cerritos mall :) read more

I don't know what happened since this place has opened, but I think they might have hired more guys here. I went in with my friend, just to check out the iphone 6, because I'm still a little on the fence about purchasing a new phone later this year. And when I walked in I was greeted, by a new set of employees. I'm not even sure who I talked to, but everyone there was super friendly, and super nice. First off, the guy who I was originally talking to, asked me which apple watch I liked, and I told him I didn't really know, because I'm not the hugest fan of wearing a watch on my wrist, because 1. I have very small wrists, and 2. I only wear watches, when I need a little bit of arm candy. But in the end, he had explained to me, why the iwatch was created, and how I would be able to use it. Though, I'm probably not going to be buying an iwatch anytime soon, it's still good information for me to know in the future, so that way in case I do want to buy an iwatch, I will be able to make some informed decisions. By the way, every time I've come here, appointment or not, the people working, have always been friendly. For those of you who rate this place 1 to 2 stars, without an appointment, well that's your bad. You should always do a little bit of research before going into any techy store read more

For having such amazingly structured and well built products, this store is incredibly chaotic. Totally not a reflection of Apple products. You think of Apple, and picture products that are aesthetically pleasing, clean, and well built. This store makes you think of a cluttered teenager's bedroom! I'll be sure to only come here again if I'm in a worst case scenario situation. Gah. read more

Terrible customer service!!! While waiting for assistance, a gentleman approached the Apple associate at the watch table and asked if she spoke Spanish. The associate responded with a quick "no" and turned her back to the gentleman. At no point did she attempt to call someone else to assist him. After speaking to the gentleman, turns out he was trying to purchase an XR and an Apple Watch but no one helped him out. I notified the manager on duty and pointed out the associate to him. I really hope this is addressed. Come to think of it, when we first walked up, there was a customer communicating in sign language at the table... I wonder if she did the same thing to him? THIS IS NOT OK! read more

Set-up a walk-in appointment, which was fine. 3 hours later they told me they couldn't fix my phone, but could replace it for $300. I wanted a second opinion, so I went to the guy who fixes phones in the mall stand. He goes "no problem, $120, come back in 20 minutes". That was it! Apple has too many rules, and doesn't provide practical solutions. I recommend the guy in the mall w/ the stand. I've been here three other times before and the place just doesn't use common sense. They have too many customers to give you adequate support. They kinda just wanna get rid of you, but still provide just enough customer service that you don't hate them. read more

Came here for a simple question and ended up being a nightmare.... Can u believe I came in and added my name to the list and 40 min later they tell me it was never on the list ... What a waist of my time. I address it to the store manager and "Dave " I believe his name , was almost whatever about it. Never coming here again. read more

The 5th star is because we finally have an Apple Store in Cerritos! The staff are always happy to help find what I need and answer questions I have...and if the particular person isn't familiar with the product in question, they try to find staff people with knowledge/experience with the product in question (like the Apogee Guitar interface for GarageBand and Logic). I also love not having to rely on Best Buy and Fry's for when I need a cable or adapter, or when I'm looking for another accessory for any of my Apple products. People give this store a one star rating and and say it has horrible service because they were "5 minutes late" and their APPOINTMENT was skipped. HELLO?! ITS AN APPOINTMENT! The world doesn't revolve around YOU. What if you were the one with an appointment AFTER a guy that was late and the Apple staff made YOU wait because of that person's inability to be on time for an APPOINTMENT??? Be reasonable. Be on time! LOL read more

The Apples Store experience can be somewhat daunting and send you into high gear overload if you are not prepared. Get an appointment online and bring a laundry list of what you need for support or purchase. Do not, I repeat do not, walk in off the street and expect a warm fuzzy hug with a quick purchase. You will have to wait your turn, which could be awhile since the stores are always VERY crowded, BUT you will be helped by folks that love what they do and are friendly and understanding, knowing full well they can out-geek you at every turn...almost. Since I am retired I had no problem with spending 2.5 hours in the Apple store. Also I knew I would walk out with a new iPod touch so I had no anxiety about spending the money for that. This location looks like every other Apple Store location I have visited, so for me it was not newly broken ground. Did I mention it is very crowded with LOTS of people?! I was assisted by two geeks and the manager and was easily accommodated with a stool to sit rather than stand waiting. The store is wheelchair accessible, but crowded and hard to maneuver...did I mention crowded???!!! Also, all Apple Stores are neatly organized with plenty of hands-on display models to tantalize the many waiting consumers even thought it is very...well you know....countless humanoids present. The best feature of this location for me was the proximity to my home for which I am grateful. With the cost of petrol and the stress of traffic location is a big draw. There are many great mall shop and eats ops as a reward for making it through the Apple Escapade of Cerritos Mall. Bottom Line: I have been a MacHead for over 20 years and will always be, so the Apple Store is part of the overall experience. read more

This review is for Genius Bar The customer service that I received from Kevin Conway at the Genius Bar was excellent. He was knowledgeable, courteous, kind, and patient. He even allowed me to contact my cellphone provider before completing my repair. He took his time answereing all of my questions and didn't make me feel rushed. It's always nice to have someone help you that truly wants to help you resolve your problem. Apple ..Kevin C is a perfect example of what all Apple employees should aspire to be! read more

it was my first time find help in this store.... after this time. NO MORE FREAKING APPLE PRODUCTS!!!!!!!!! Apple is just trying to get your money. ok.when you first get in and ask staff for help. first of all, they will ask you : are you here to purchase ? . if not, you have to wait forever. i am even went in a day before to try to make an appointment. but they said they dont do appointment. okay, i walk in 3 pm , made an appoinment they told me come back, 6: 30 to check. i came back around 7pm. check with the staff, and then he told me my appointment is 8:45pm..and he said i will get a text when it is ready.. then i told him seriously."My phone can not even turn on, how do i get a text...."at this point, i am a bit pissed, because one staff told me to come back to check, when i came back, they are not helping me. but i understand because there is really a lot of people waiting..the staff wrote down what is my problem.after that i went to shop at the mall. ok. i came back at around 8pm. i checked and they said it is not my turn yet. i cant hold it this time. i am mad and remind him: you are closing at 9 pm... in order to calm me down , he asked me to take a seat. but i am just siting, for 30 mins, no one helps me. finally a technician approach and helped me. he just told me the board is broke.but he did not seems to try to help me to fix or replace the board. And he did not provide me any solution!!!! i dont mind i have to get a new phone, i use that one for like 3 years, it is time to change a new one. even if i know they do have some problem with the iphone 6. but i need my contacts. my phone always back up my staff. when the staff open it, it does not save any contacts. how can it possible! even the staff said it should have back up contacts. after that, i tell the staff that i might want to purchase a new iphone.. YOU KNOW WHAT. instead of waiting 6 hours to get help, other staff only take 3 mins to help me to purchase an iphone.. of course i am not crazy to buy a phone in this shaded bussiness with no customer service.. i am walking to Windows store determined read more

Was very disappointed that I had an appointment no one called only sent an email yet later in the evening around 9pm.

People seem to either love or hate Apple. As far as computers go, I'm a PC guy, but both my wife and I have iPad minis. When my wife's iPad mini started to randomly reboot, we made an appointment at the Genius Bar. We showed up about 10 minutes early, and we were seated immediately. The Apple employee got the reboot to happen while we were sitting there. 20 minutes after arriving we walked out with a new iPad mini. read more

Hallelujah!! Thank God Apple has finally put a store in my area. I hated absolutely hated having to drive behind the Orange Curtain to pick up much needed Mac stuff. Compared to other Apple stores, this place is huge. Plenty of elbow room to check stuff out. But be warned there are still are tons of looky loos and kiddies who just come in to play with the ipads/iphones etc. I was actually shocked when 3 different Apple employees asked me if I needed help. What?! I didn't have to stalk and corner an employee like the other stores? Whoo Hoo!! Actually made my day! read more

Do NOT go to this location for the genius bar. They are horrible and very inexperienced. Spend an extra hour and $5 for gas to go to South Coast Plaza if you want the best service. I came here on a Sunday and scheduled 12:45pm and 1:15pm because I didn't know what was wrong with my laptop. For some reason my hard drive shows up when you hook it up to another computer, but it won't load on my laptop. I've had my laptop for only a year and a half so I know it couldn't be anything serious. Not to mention I have every protector possible on it. Anyways, I took it to the genius bar and the guy tried to erase my hard drive. NOTHING! Then I asked him if it could be the wire. He took it to the back for a good 20 minutes and came back and told me I had to change my hard drive. He was going to charge me $150 to replace my hard drive within 15 minutes, but it's the same exact one. Nevertheless, the next day my cousin, who used to work for apple and has more experience than this guy that helped me, bought me a new hard drive with triple the memory and double the speed for half the price. He hooked everything up, but NOTHING! I was so frustrated because my laptop crashed as I was writing a 10- page essay during finals week. After I was done with finals, I went to the South Coast Plaza one and the guy spent an hour helping me. This time I brought my cousin so he could make sure that I wasn't being ripped off. This guy couldn't figure it out either until we told him to check the cable. Turns out it was the adapter to my hard drive that was broke and he fixed it. Took him a while, but he took his time and tried his best, whereas the guy at Cerritos was ripping me off and probably didn't even test my laptop when he brought it into the back. I'm just glad to have my laptop back even though I am now on Summer break and have no radical use for it. Take it from me, the guys at Cerritos don't have as much experience as South Coast. I know South Coast has a lot of people and it's further away, but I think it was worth my time and piece of mind knowing that my laptop was diagnosed correct. read more

KEITH is the man! Went into the Apple store looking for the Air Pods that were sold out everywhere. The first gentleman that helped me told me the only way I can get them is to go online, buy them and pick up from a different store. Just when I was about to leave, I happen to have a conversation with Keith. He told me he would double check the back and BOOM! Keith came in clutch and was today's real MVP!! He took the time to check and it paid off! Super nice guy that was very knowledgeable too! Thanks again, Keith!! read more

I've been to just about every single Apple Store and this one is by far the plainest one I've visited. Pretty standard fair, I stopped here after taking my Macbook Pro to a few different stores (Melrose Mac, Best Buy, etc.) I was hoping that since my Mac was just just over a year old they would do me a solid and recover my data from my drive that just failed but that was a NO GO. They wanted to charge me an arm and a leg to recover everything but I'm no sucker. I ended up searching yelp a bit and I found an AWESOME data recovery guy just a few minutes from the store. I saved BIG BUCKS, you can find him by searching for RescueTech in Norwalk. He ended up pulling everything off my drive that I needed SAME DAY for less than 100 bucks! He also cleaned the computer too without me asking which was really nice knowing that he would just go the extra mile without me even asking. Check him out! His name is Jose. I'm gonna write my whole experience up in case other yelpers wanna know what to expect. read more

As always the Apple Store comes through 100% these guys are fantastic. Today's September 9 I attended a class on iMovie I want to say that Mike who taught the class was fantastic. I look forward to getting home and trying some of the things he showed and putting some movies together, I highly recommend this class read more

Came in to have the foot on my mac book pro replaced. I had an appointment and my visit was speedy and pleasant. The experts that helped me were friendly and efficient. I'd definitely come back to this location in the future. Plus, if you have to get something done there are lots of great stores in the mall to browse through in the meantime. read more

I really like how innovative Apple is. Even their store provides a different experience. If I trip and fell over 800 bucks I would totally get the I phone 5! read more

Where is the 0 stars option? All I wanted to purchase was the Apple Pencil....... First rep I asked redirected me to another rep closer to the exit....... I should have taken the hint! That rep redirected me to the giant wall of products..... Directing me to wait for someone and where I was supposed to find this product. I could not locate the Apple Pencil. I could not locate a sales rep interested in helping me AT ALL! You ever had that feeling where your in a room full of people wearing GREEN shirts, yet you felt completely alone!?!?!? Maybe Honda sued them for wearing the blue shirts and NOT BEING HELPFUL AT ALL! They do not deserve a 3 star rating....... Apple should take note of their misrepresentation of great service...... Microsoft and Android are sounding better and better every day..... SIRI where can I find good service? Oh wait she can't even answer that...... read more

my phone crashed and they fixed it as best they could. i didn't like that the people with no appt were seen ahead of me but i don't care, i got my contacts back! i still like the classes. mainly because they are free. read more

Fast service, ordered AirPods online and set it as a store pick up here in Cerritos. Received an email within minutes confirming that they were ready for pickup. In and out with the AirPods with 5 mins. Attentive and friendly staff read more

Apple - AirPods - Computers Near Me - Cerritos, California

I finally got transferred to a representative of the store and was told no matter what I would have to make an appointment no walk ins would be accepted. In her exact words I even if everyone did not show up for an their appointments they still would not take walk-ins. Terribly unhelpful and condescending. read more

It was cool, came here for airpods. Packed per usual, but it was ok. The lady who helped me was nice, I also feel for the Apple workers. Idiots ask the SAME question just word is differently. I had to sit there and listen to this one lady ask this man the same questions, he gives the same answers and she's still confused smh. read more

-4 stars for the Check-in employee who told me and the guy after me that our appointments were systematically cancelled because we were a few mins late. The "manager" lady was no more helpful. Wouldn't you know... They had no more appointments for the day, but could check SCP! Sounds like someones lazy, since there were 3 employees laughing and joking amongst themselves at the "genius" bar, but when I asked about them I was told they were either busy or on break. All in all - terrible customer service and I feel like the whole store is run w/lazy mentality! South Coast Plaza is probably twice as busy, because the lazy Cerritos staff sends all the customers there! Out of SCP, Brea & Cerritos, Cerritos is by FAR the WORST, go elsewhere! Btw, I went to Brea the same day and they were friendly & helpful! Imagine!!!! They ended up giving me a new iphone bc my old iphone 4 stopped having sound on calls. I also heard Brea say they will try and fit you in if you dont have an appointment - really. Cerritos won't even see you wirh an appt! read more

Astoundingly great customer service. Impeccable, generous, big hearted, fun, capable, astute, smart. The genius bar in Los Cerritos ranks as one of my all time customer service experiences in retail period, hands down. I am picky. I am fair. I am worldly. I am conscious. I dont just throw around verbs needlessly. I had a top of the line 24" iMac. Began experiencing issues with it. Visited the apple store in Los Cerritos. First time they repaired for free. Second time thy discovered a bad video card and replaced it for $175. The third time they examined it the video card went bad again and they suggested it might be a logic board which was a more expensive fix at about $700, but they took the computer in and said they would repair the video card for free and examine the computer more deeply and let me know the best course of action. I remind all reading that this was a computer well past warranty. Then I got a call from the genius bar saying that since I had made many trips to the store to get the problem solved they were offering me a top of the line new 27" iMac as a replacement computer. What other company on earth offers this sort of customer appreciation? There is none. One ring to rule them all, my precious, my apple. This is one of the many reasons I continue to upgrade my laptops, phones and iPads and apple tv every year and why I invest in the company on a monthly basis. They are simply unto themselves the best consumer retail experience in the world. And Los Cerritos' genius bar employees proudly stand atop that charge as exemplary examples of the best in the world. Amazing. Now if I could just get my time machined replacement computer to ivories all my vast music purchases correctly! read more

I dont care what anyone says, Apple has the best service ever. My 4 year old imac had a hard drive failure that happened to be a recall years back. I brought it in was there for 5 mins they replaced it at no cost in 1 day called me when it was done and I picked it up with a 5 min wait Solid service very hard to find anyone our age that's worth a darn with customer service or cares. read more

My phone was stolen so I purchased a new one at Costco. Unfortunately, I was given directions on how to link my old phone to my new phone. I didn't remember my Apple ID so I came here hoping someone at the store would be able to help. I was very lucky I was assigned Shane. He was very knowledgeable and helpful. We were able to get my ID and create a new password. He even showed me features I was not aware I had. I went in frustrated and left excited about my new phone. Thanks Shane. You are definitely a positive asset for the Apple store. read more

Busiest store in the Mall. Ha! My sister and I 'ran in' for a quick birthday gift. The place was so busy, I didn't think it was worth waiting, but I was pleasantly surprised as two different employees approached us with in a few moments to help us with our purchase. The gentleman that helped us answered all our questions and even looked up the 1 meter, 2 meter length question we had on the charging cables. I also got to ask about making an appointment for a battery replacement. I look forward to my appointment. Even though it's busy, they sure make it easy to make our purchases. read more

Have a question in regards to my iPhone trade in ... I've been waiting for my gift cards for the trade in and came back to the store .. Stephany assisted me with my questions and vas super helpful , and explained the credit given to me on my new iPhone ... so all this time I waited for a gift card . It was actually put on my new device and wasn't really explained to me , maybe because I was so excited on my new iPhone all I heard was a gift card in the email or mail.... the agent that gave me excellent service made sure to provide the most excellent customer service.. Stephany thank you for going over my account with me and helped me understand where my credit went ... ok so no gift card ... I'm still grateful for my new phone ... that staff are very well knowledgeable de outstanding customer service..... thank you Apple Cerritos store read more

Yesterday Friday the 21st was a successful day for my friend and I. We went in with a broken phone it had a bad logic board. We were set up with our technician AJ. We couldn't be any more happier. He took care of the problem. He gave us a new phone as the problem was too much. He went above and beyond to make sure everything was working right. That iCloud was sync. Like he just did what everyone else should do in this world. Help each other out. I then mentioned that my phone hasn't been charging for like two months now unless it's on a wireless dock. He then magically made my phone work. He cleaned it out and I was in shock. My friend and I walked out of there happy as can be. AJ really loves what he does and it shows. Thank you AJ for your service and ty apple for having technicians like AJ work for you. read more

Although I waited for 4 hours as a walk-in at the Apple Store in the Cerritos Mall to get both iPhones looked at; I can say that I walked away with all my needs met. Great job Apple Team or should I say, Team Apple!? Next time I have to visit I hope all you AppleTechs work faster read more

The Apple Store is always crowded that's why I made an appointment online before coming in. I was greeted immediately and was checked in. I had to wait about 5 minuses for the tech to come over to help unlock my iPad. The process took about 30 minutes for my ipad software to update. Once that was completed everything was back to normal. The tech who helped me out was very nice and outgoing. read more

Apple - They got the best cases - Computers Near Me - Cerritos, California

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super friendly service from Jonas! but no one really buys much, people just comes and play on the ipads with their greasy hands, go online and customize the product you're going to purchase! read more