I called Spectrum in May 2026 to stop service for my 88 yr old mother because she passed away…read more Spectrum said they did not "see her in their system".... so I had to block them from stealing any more money from my mother's bank account. Not sure how Spectrum got my moms credit card, but yep, the next month, I had to cancel my now deceased mothers credit card to keep Spectrum from stealing. Spectrum won't give an email address for a paper trail to prove I canceled service. Now today I get a THREATENING LETTER & bill for June and July. DO NOT USE SPECTRUM--- they will NOT allow you to stop service EVER... not even when you DIE!!! I don't have time to grieve my mom because of companies like Spectrum that make this a full time job dealing with this crap.

This company does not honor their price quotes, raised my price by 40% and did away with auto pay…read morediscount. They had quoted a price increase of $5 but went up $20.

Spectrum wireless and cable company retail location. This is a new retail location selling…read moreInternet, phone (landline and wireless), cable TV, local stations, etc. Business customers are served through sales people you must contact through the spectrum web site. This location comes staffed with folks ready to calm you down when you are angry, and willing to help you. Priceless. They efficiently handle folks that come in, register on a tablet, and get their issues, sales, questions, and whatnot resolved. I came in, because I am a business customer and was routed here by both my sales rep and the install tech support. When my new services was installed, I received an unwanted "free" spectrum WiFi set of devices that allows customers of Spectrum to connect to the Spectrum network. What do I need that for in my office? I was told to return it to a retail location. If you have ever received equipment from a cable company, you know that even if you don't use it, you are responsible for it at an unreasonable replacement cost, when the time comes to turn it back in. Well, needless to say, I don't want to remember that this equipment is sitting in a drawer some day, so I spent some time trying to figure out how to get it turned in. After several unsuccessful calls to installation and tech support, I was told by my sales rep to drop it at a retail store. Because I'd already been bounced around a bit, including jumping from the old location to this one, and a number of other mishaps unrelated to Spectrum in getting my new office established, I came in somewhat hot. I was immediately told by a sales associate that the equipment shouldn't be returned there. Ok. Only one thing registered in my brain; that you probably can't turn the equipment in by throwing it at someone's head. The dude could clearly see I was a tad off my rocker, and immediately started to tell me my options. He could absolutely accept the equipment and give me a receipt, but could not change my account to remove a service because he didn't have access to business accounts. Well, wait. That's what I need. I didn't want any changes to my account, and I wanted to turn in this worthless $600 pile of shrink wrapped equipment left in my office. So, yeah! Let's do "that!" He scanned a couple bar codes, gave me a receipt, and let me go my merry way with a smile. In all, I spent very little time there and left satisfied. So yeah. Spectrum... it's nice doing business with you :-)

Horrible customer interaction. No help on activation, usage, uploading data, poor attitude. I got…read moreso frustrated I gave the phone back and was told I would be charged 50.00 for restocking. I was in the store in front of your rep Aaron. Manager Jose never came to me even though I requested to speak him. Store 6016 in Overland Park Kansas! I never have bad support on spectrum cable or internet. You've always been helpful. Aaron said they were taking care of the problem but couldn't guarantee that the restocking fee would be deleted. Said the system was down. He also threatened me to remove me from the store because I told him to keep the phone after his poor customer lack of support. I request that someone from spectrum mobile contact me 8434124961 Lisa Mack

If you want to get scammed then go here. They'll try to rip you off on pricing in a heartbeat. Just…read morego to another store and save yourself the 2 hour wait time.

i bought 2 phones, my bill was wrong as usual, took them back and am moving carriers. i seemed to…read morehave lost my license but have 8 credit cards, Medicare card, and bank card with my pic on it but they would not look at my account to check future billing. Said i could have stolen all those cards and changed the pic on my bank card. Asked if I would go to DMV without license. Duh no. Go with someone else.

NO waiting to be helped, unlike other local Spectrum stores. Traded in a phone for my occasionally…read moreexasperating husband, and received exceptional help from the very patient and very knowledgable Aryonna.

Said they couldn't cancel my internet at the store so he gave me a phone number. Phone number…read moredidn't work so I looked up the correct one online. I called and they said that he COULD cancel in the store the guy just didn't want to. He also gave me that bad number. Luckily I had time today so I could do everything at the store even though the guy was bu llshitting me. All these companies are so scammy. Att, spectrum, etc all nasty. UPDATE: Be careful! I handed my all of my equipment to the male individual at this store and asked if he needed me to do anything else. He said no and I left. He told spectrum that I only handed in some of my equipment not all of it. Not only are they incapable of doing their jobs they are also thieves.

Do not use this company. Multiple issues and they were constant. We couldn't even last a year with…read morethem. There's too many other companies to choose from so don't go with this company.

Absolutely shit service. Internet goes out once a week. I have had 5 tickets in the month of…read moreDecember alone. Garbage, garbage, garbage..... I was supposed to have someone out two tickets ago to get new equipment and still no one. If I could give no stars I would. If my apartment complex didn't make me have them for internet I wouldn't. They gave me a month free credit but it's for NEXT month.

Our internet line was not properly buried. We had our yard aerated last fall and the line was cut…read more A new line had to be ran, however, CC uses a contractor to do the actual burying of the line so they were not able to bury it same day. It has been over 8 months! The line is still exposed despite calling numerous times (at least 3 times a month). Mowing the yard is a pain! I am about to cancel service. I should not have to pay until this line is buried and buried well! This is terrible customer service even if this is something that is being outsourced to a third party! Hire a better contractor!

Worst business practices ever. Do not use this company if any other solutions are available in your…read morearea. Left us without phone service at a Not for profit for months at a time. We received a letter with approximately 56 days to find new service for our entire company as they were discontinuing our service. CC does not want to spend any funds to update their infrastructure in our area. They then raised our final billing 3x the previous rate. Had to pay the increase to Port our current numbers to our next carrier. Talk about kicking you as you go out the door. What a horrible company. They do not care about their customers at all. Run away from Consolidated Communications!!! I would rate it less than 1 Star if possible.

I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.

Do not trust anything Xfinity/Comcast says. Get it in writing. I recorded (they knew) them…read moreoffering something that was not true on the phone. They are not good for their word. I told the customer security team about fraudulent business practices. Get fiber from someone who has it. (They don't) Anyone would be better than them!! Negative stars not available.

Absolutely slow! The help there seems like zombies, not in any hurry to help. Then they want you to…read morecall people over seas who don't have a clue of what's going on, for help. In no way are they helpful. The product isn't worth the money. In no way did I get service.

Ok, so this is not so much a local business so I'm not really picking on the Overland Park branch…read more However, I did feel the need to post a warning because you may get suckered in by the "cool" factor of internet on-the-go. I'm not usually an early adopter, but the idea of being able to take my notebook into a place that doesn't have internet and be connected is a nerd's dream. As a family, we also like going on road trips, and I had this giddy vision that I when it's not my turn to drive, I could be riding shotgun with my notebook and getting some work done. Well, I should have heeded the red flags that went off when they required you to either by all the equipment up front (which was $200+) or submit to a 2-year contract. Now, I'm sitting here watching a download that I started before I went to bed last night with 6 hours left to go and longing for the days I had comcast (yeesh). Part of me thinks that the speed will get better over time, but the coverage here in KC is about as good as it can get. I think the problem may be the fiber cement siding on my house, but the connection doesn't get better next to the windows. The "mobile" works until you get about 1/2 mile outside of Kansas City and then disappears. It's supposed to switch to the nationwide 3G network if it can't connect to the Clear 4G one, but it has yet to do this. However, the 2nd star for this review is because I can go to a park around town and get internet (should that situation ever arise). Outside of that I pretty much think it's a bust and am counting down the days until July, 2012. If the world hasn't ended by then, I am soooo dumping them.

Worst. Internet. Ever. Actually, CLEAR is one of the worst companies I've ever had to deal with in…read moremy 30 years. I live in Mid-town Kansas City (close to westport) and have found that my connection is on par with dial-ups I've had. (Only it costs $50 per month!) Whenever I call them (over a dozen times) they tell me that they're experiencing high volume and equalizing everyone's bandwidth. Evidently all times (even early morning like 3:00 am Central time) are "high volume". Of course I played with the modem for hours, my signal strength on the modem is always full strength, and the Clear website connection support shows that I'm getting full strength connection. Also, they claim that there are "no contracts" and maybe that's true now, but I got roped into a contract and they're going to charge me a huge fee simply because I'm moving out of the area and into a town with no Clear Internet available. thank god. Basically, if you are considering CLEAR internet, you need to RUN, FLY! get as far as you can from these scam artists!