We had clear for a couple of years while we lived in southern OP. At first the service was spotty and even though the map online showed that we supposedly had full service, internet and shows would lock up constantly. Later in the two years it got better, but would still lock up occasionally. We recently moved to Belton, MO where our neighborhood sort of has service (our street is listed as poor service on the online map). Internet/shows hardly worked at all so we decided to cancel. We got another cable/internet service, and between work and settling in, forgot to call and cancel until after our next monthly payment had gone through. I called to cancel and the person (obviously in another country and barely speaking English) kept trying to convince me that we should keep the service, even though it didn't work. I told him 7 times that I just wanted to cancel the service, finally raising my voice. He then put me on hold. 5 min later he came back and told me our service would be cancelled at the end of our next billing cycle, 25 days from now. I told him no, that I wanted it cancelled now and refunded the prorated amount for the remainder of the billing period since we hadn't been using it since before we were charged. He just argued with me, so I asked for a supervisor. After arguing with me he finally got a supervisor who was also rude about the situation, snapping at me "If you had read your agreement it says no refunds". I explained to him that most companies refund for unused periods when you prepay, such as cable, phone, and utilities. He replied "I don't care what other companies do, that's not what we do".
Poor internet service...poor customer service...if you're thinking about getting clear, run away! read more
