Rude and completely unfamiliar with their own products. When they couldnt figure out how to make…read morephone work, they dumped us on the 800 number, which was fully automated and couldnt solve it either.

I'm glad we had done some research ourselves and had a pretty good idea what we wanted before we…read morewent in to trade in 4 year-old iPhones because the help we got was pitiful. I think the woman we worked with was knowledgable, she just didn't want to share her info--we had to drag it out of her. Even then, she seemed much more interested in picking up her lunch than helping us.

Just plain terrible Customer Service. Rude and uninterested in the customer. Snotty in presentation…read moreof the plans and dismissive of me when I was surprised how much their plans cost. He said Verizon is always more expensive because they are the best and worth far more than others because he'd never had a drooped call. I said neither had I on my current plan and he snottily said "then what are you doing here?"

Chandler and his lethargic team of representatives at Verizon Store 95th and Quivera are sleezy and…read morelie to you in order to benefit themselves. I did not receive promised promotional credits of almost $1000 making it a "free phone" because of mistakes by Chandler and Michael Apel. Plus my experience there was more like a stereotypical used car lot. Leaving after decades of being loyal to this trash.

Set an appointment quickly and easily! Expect them to repair my phone with the same ease and speed!…read moreLove my iPhone 17!

Thanks Lucas We are…read moreso pleased with the service we received and how you graciously tended to the lovely lady that was getting a few items along with us. Hoping Apple will release a 5-10 TB phone in the near future. Anyways until then thank you and remain blessed.

Excellent customer service via De Von at the Shawnee Mission T-Mobile store. Had a OnePlus 6T phone…read morewhich i've owned for over 2 years. Suddenly beginning of August, every call would drop at 3min 10sec. After investigation, many complaints arose with the same issue. This occurred after a software upgrade took place from OnePlus (Chinese). No time of a fix was given, so i decided with De Von's assistance to upgrade to a Samsung A71 5G. Without giving specifics, De Von was able to provide a sizeable discount being the issue with my OnePlus was not one i had created. He copied all info onto the Samsung and was very patient while i checked every aspect of data to ensure nothing was missing. I highly recommend asking for De Von if you are a T-Mobile customer. Just a side note, Samsung no longer makes their phones in China, but rather Vietnam which is totally fine with me.

The store manager is a bubbly fake inconsiderate child who should be bounced to the unemployment…read moreline. She is extremely rude and I left so upset I cancelled my service after being a customer for twenty years. I will not pay for a service where I am treated like a dog when I go in and ask for help. One star is generous.

I have had Metro PCS for years as my phone carrier and keep it because the price is locked in and…read moreinexpensive. I stopped in to this location to see if they had any iPhones available for upgrade from my current iPhone. The woman who worked there was very nice and helpful. They did not have the one that I wanted and she explained that certain stores only carry certain iPhones. She did say I can purchase it online and have it mailed. I would go back to this location based on today's customer service.

From the owner: Switch today & enjoy America's largest 5G network.read more

I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.