Dont buy new phones before a trip they carrier lock your device for 60 days even if it's paid off…read moreand force you to pay way more money for thier service then instead of just using an eSIM

Rude and completely unfamiliar with their own products. When they couldnt figure out how to make…read morephone work, they dumped us on the 800 number, which was fully automated and couldnt solve it either.

I took my Iphone12 pro Max in with its first problem ever --"Sim failure". "J" had it resolved in…read moreno time at all. His customer service was so competent and pleasant, I decided I'm going to upgrade in the next month or so when the iPhone 18 hits the market. It's nice to have such a positive sales person!

Just plain terrible Customer Service. Rude and uninterested in the customer. Snotty in presentation…read moreof the plans and dismissive of me when I was surprised how much their plans cost. He said Verizon is always more expensive because they are the best and worth far more than others because he'd never had a drooped call. I said neither had I on my current plan and he snottily said "then what are you doing here?"

Sometimes the influencers influence and after being accosted on tik tok for a few days about the…read morenew beats headphones at the exact time my airpods were starting to get on the fritz I decided I needed to pop into my closest Apple store and check them out. It wasn't the busiest time to be in there but the place was still buzzing with folks shopping for new phones. I was pretty sure I'd end up buying a new pair of headphones so once I confirmed I liked them I picked out what I wanted and .... sort of wandered around. I say this because this was my biggest quip about shopping here. I found what I wanted and then it's like where do I go? How to I pay? What's the next step? I feel like there should be people around ready to help you make a purchase if that's why you are there, I sort of got the vibe that I needed an appointment to shop. Like, what? I get if you need tech support, but it was legitimately difficult to find someone to help me. Once I did find someone, she was amazing, and helpful, and I was out the door within maybe 15 minutes. Still, was a bit longer than I wanted to just pay and get my headphones. Overall I still think it's overall not a bad place to shop, and sometimes you need to go in and try out something before making a purchase, but I do wish they could re-think the entire experience, or IDK maybe even just make a person dedicated to checking folks out? I needs to be a bit easier if you aren't there for tech support.

I believe in getting credit when credit is due!…read more I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired.

Excellent customer service via De Von at the Shawnee Mission T-Mobile store. Had a OnePlus 6T phone…read morewhich i've owned for over 2 years. Suddenly beginning of August, every call would drop at 3min 10sec. After investigation, many complaints arose with the same issue. This occurred after a software upgrade took place from OnePlus (Chinese). No time of a fix was given, so i decided with De Von's assistance to upgrade to a Samsung A71 5G. Without giving specifics, De Von was able to provide a sizeable discount being the issue with my OnePlus was not one i had created. He copied all info onto the Samsung and was very patient while i checked every aspect of data to ensure nothing was missing. I highly recommend asking for De Von if you are a T-Mobile customer. Just a side note, Samsung no longer makes their phones in China, but rather Vietnam which is totally fine with me.

The store manager is a bubbly fake inconsiderate child who should be bounced to the unemployment…read moreline. She is extremely rude and I left so upset I cancelled my service after being a customer for twenty years. I will not pay for a service where I am treated like a dog when I go in and ask for help. One star is generous.

I have had Metro PCS for years as my phone carrier and keep it because the price is locked in and…read moreinexpensive. I stopped in to this location to see if they had any iPhones available for upgrade from my current iPhone. The woman who worked there was very nice and helpful. They did not have the one that I wanted and she explained that certain stores only carry certain iPhones. She did say I can purchase it online and have it mailed. I would go back to this location based on today's customer service.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.