I had made an appointment for my screen on my iPhone to be fixed. I get to my appointment and stand…read morein line . The only guy at the geek squad desk. I'm next and he tells me that I am 13 minutes early. So I walk around for a bit . Get in line once again , this associate has me sign so that they can fix my phone. Then he proceeds to say unfortunately our tech hasn't showed up .. really?? You couldn't tell me this earlier!! I ask for the manager . Nope no help at all !!! Wouldn't you have a back up person ...

I bought a TV and paid for service to have it delivered and installed by Geek Squad. They sent me a…read morebunch of text messages to have my work done on my end. The appointment was set for 7:30-10:30 am, and no one showed up. I tried to call, and you have to actually go to the store to talk to a human. I finally got ahold of a human at least, and she sent an email to them. I have been waiating all morning to take a shower so I would not be in the shower when they came. Oh, the computer answer machine says you have to wait 48 hours AFTER your scheduled appointment? Seriously.

I always find what I need at Microcenter. Between the great prices on 3D printing filament and the…read moreextensive collection of choice computer hardware, I make excuses just to visit. The staff is ALWAYS friendly and knowledgeable, so don't be afraid to ask them if you need help. They also have a amazing selection of cool toys and activities for the kiddos! They also have online ordering, which saves me tons of time when I am in a hurry.

Located in a very safe and friendly area of Overland Park, Micro Center is THE PLACE for all your…read morecomputer needs. While there are places on the internet one can get quality systems from, I'm a hands on person so I like to go in, check out computers and talk to people while customizing. Moreover, I like to walk around and Micro Center appeals to my inner nerd. So, what does Microcenter offer, well lots of computers, accessories and everything an aspiring nerd needs to enter the digital world in style. If you're a graphical artist, they have drawing tables and stylist, musically inclined they have adapters to cover that too along with software but I encourage research or talking to a sales rep before buying. How about that keyboard that fits those tired hands? I see a dozen options before we even get into the backlit keyboards. Mice with over 20 buttons for those hardcore gamers will also tempt you. How about a laptop for computing on the go? Well that "buying best" place can only dream of as many options. As for me, while I've built my computer before I decided to let MicroCenter take care of it. The installation cost was low and I was able to build my "super computer" for cheap, a warranty and it was done within three days. What was a lot of fun is the saleman and I talked for about 45 minutes about World of Warcraft b/c he's a player as well. Although he did try and sell me a monitor however I have that covered. I did browse the TV section out of curiosity and noticed their prices and inventory are competitive with other stores as well. I'll admit, I love this place and it's my first option when I need a computer. I like talking to people and discussing options rather than grabbing it off a website. Micro Center has an informed sales staff, a lot of inventory and competitive prices for everything you may need, including phones! My suggestion is stop on by, you won't regret it but be guarded you might buy more than you thought! Be strong Daniel-son!

Great support, smart guys - know their stuff. I've been a hobbyist for a long time but have gotten…read moretoo lazy to do my own repairs / replacements. Fair, honest and come to you.

Called the guy and explained to him my issue and he was like yea we can fix it. He said maybe 3…read moredays he had it two weeks. Charged me 50 dollars knowing he had not fixed my product. Then tells me it is not normally what they do then why did you take my product and my 50 dollars. I'm very disappointed in this company and would never recommend to anyone

Thanks Lucas We are…read moreso pleased with the service we received and how you graciously tended to the lovely lady that was getting a few items along with us. Hoping Apple will release a 5-10 TB phone in the near future. Anyways until then thank you and remain blessed.

Set an appointment quickly and easily! Expect them to repair my phone with the same ease and speed!…read moreLove my iPhone 17!

This is the gold standard for pawn shops. All pawn shops should strive to be like Heartland. They…read morehave terrific customer service and a nice selection of products. The store is clean too. If you're looking for a great value, stop by and take a look.

They let me pawn some headphones when no one else would! They even took the time to give me prices…read morewithout seeing the physical items! Cool store with friendly staff and a lot of good priced computers and monitors. Keeping my fingers crossed that I'll never need to pawn again but if I do, I'll definitely come back here!

I was introduced to this fabulous store through a listing on FB Marketplace. I was desperate for a…read moreprojector and they said they had some Epsons -- a model I quickly researched and found was well reviewed-- in their store for $50! The seller wasn't sure if the Johnson Drive store had it but I went there first and wow! It was like being in a toy store. Tons of neatly arranged Mac Book Pros, iMacs, PC laptops, towers, displays, TVs, mobiles, refurbished and really well priced. And all backed with 90 day warranties and an interesting upgrade scheme where anytime in the next six months you can trade up for, I believe, $39 to a faster version of the model you bought. I rate them highly because the service was excellent. They let me test the epson with my MBP. On another visit a chill employee asked if I had questions. He and the others were all helpful and informed. Just a great place to check out for your next computer.

Within two minutes of entering the door, my problem was solved and for a very reasonable price…read moreworking again. Definitely going back here for any future PC issues. My Dell notebook was not charging correctly. I walked into a large competitor earlier in the day to find there was a 39 minute wait to talk to someone... Direct Computer personnel were friendly and knowledgeable.

On a MOM mission to get a replacement phone to since one was stolen. To have this happen for iPhone…read moreuser is so complex and complicated but it's a process that's possible. Eric was extremely helpful, informative and patient. He was able to settle my nerves and get me through the entire process. I'm very grateful for the 14-day return policy as well. The only process that is ridiculously lengthy is how long claims take to get you a replacement.

I went to the Apple Store at the plaza today for a repair of the back of my iPhone 17. The back of…read morethe phone had shattered. It is the day after Christmas so I already understood that there may be longer than normal wait times and I was fully prepared for that. I also didn't make an appointment online, so again I was understanding of the possible lengthy wait. When I got there, I showed the employee that checked me in the back of the phone and he saw it was clearly shattered. He told me the next available appointment with the technician to repair the phone is at 4:30 pm. It was 2:45 pm at that time. I decided to wait. I walked around the plaza until around 4:00 pm and then checked back in. Around 5:15 pm, the technician came over to look at the phone. He looked at my phone for about 5 minutes and then checked his schedule and said they don't have any availability today to repair my phone. My frustration is the fact that I thought that the initial appointment I made for 4:30 pm was for the technician to repair the phone. I did not know that the "greeter" puts you on one list and then the technician puts you on another. I did not know that the employees don't communicate when the appointment is made. So I waited nearly 3 hours for the technician to look at the phone for 5 minutes and then say he did not have time to repair it. I asked to speak with a manager just to share that it would be great if the greeter could've mentioned their process before I waited 3 hours. I was understanding the impression that the appointment at 4:30 would be for the technician to fix the phone, not for the technician to check his schedule and tell me if there was time. Had I known that the initial appointment would mean that I will also get on another list to wait and possibly not be seen at all, I would've made a different decision. I would've liked the opportunity to make an informed decision. I explained this to the "team lead," Brian. He was immediately very dismissive. He even at one point asked me "Well, what do you want me to do?" I've spent a ton of money with Apple and at this specific location. I was hoping Brian would be more understanding and acknowledge how their process could be frustrating. Instead, he was dismissive from the start before I could even explain to him the problem and condescending as I explained my concern and frustration. Again, I understand that the holiday season is a busy time and I was fully prepared to wait. I just didn't know that their process involved being on two separate lists and that there was a possibility I wouldn't be helped at all. I thought that when I got on the first list, that was my appointment to actually get the help I needed and get the phone fixed. I think that the check-in process could be a lot more transparent. At the very least, the team lead could've been more understanding and less condescending and dismissive. I don't plan to go to this location again.

12/13/24: This is 2nd time since 12/2/24 I needed to replace this cable or that. As before, Josh…read morewas super helpful and-ddd reassuring. He is the face of customer deLIGHT which is highest level of customer satisaction, to my way of thinking. Thank you for having super-knowledgeable, reassuring tech to help your customers relax a bit and believe we'll manage fine once home / back at office. Thank you, Josh; you remain my tech hero! Appreciatively, Julie R.

I came here to get my Wii fixed (i know its a dinosaur don't judge me) . The tech here were very…read moretransparent and helpful! I was given the option to fix my wii or purchase another for a lower cost. You can't beat that deal! I will be going back to recycle my e-waste! Thanks for the help!!

The new manager and the crew helped me when I shattered my phone. They provided me with a brand new…read morecell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help.

I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to…read moreknow their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be