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    Direct Computer Outlet

    4.4 (15 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Direct Computer Outlet

    Data recovery

    Desktop computer body repair

    Desktop computer support

    7 More Services

    Device support or repair

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Tablet body repair

    Tablet support

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    8 years ago

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    8 years ago

    Great guys! Had what I needed! Very fast and friendly service. Highly recommended for your Apple Needs! John and Darrius were a big help

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    i-Healer - Owner Walter Hrycaj

    i-Healer

    (11 reviews)

    ( this is a review from my wife)…read more I just left Walter, owner of IHealer phone repair and service. He is SO GOOD at what he does. My phone had a cracked screen and a underperforming battery (or so I thought) . Rather than upsell me, Walter encouraged me not to spend money on a new battery because it was still working quite well, and since it was a 2018 iPhone I'd likely be investing in a new one soon anyway. Instead he gave me tips on how to extend the life of my existing battery. I really respect that in a store owner. So I now have a new screen the phone works great, and I have a trusted tech I can highly recommend!- Danielle

    Having my iPhone X for three years means inevitably the battery would start to go. Initially I was…read moregoing to head to the Apple Store but it's always a bit of a cluster there, and I wanted to find a local spot. So glad I did, this was a great experience. Friendly, professional and they did a great job. I used Yelp's Request a Quote and the owner Walter was quick to respond. It's all digital which is great, and then he texted my appt confirmation, cost ($80) and the contract to e-sign. He even sent a photo of what the building looks like -- just great communication overall. When I popped in for my appointment, he had a mask on as did I. I opted to wait in the car out of Covid precautions, and recommend bringing a book or magazines as it takes around 30-60 minutes for battery replacement. Walter's a really nice guy which adds to the experience. He put my phone in a UV sterilizing box and we chatted for a bit and I was on my way. A more memorable and positive experience than I expected to have. I should note the experience I outlined is the norm, but he also offers to come to you for an additional fee. Highly recommend, and he's going to be my new go-to for repairs as I try to keep this iPhone X running as long as possible.

    Apple Country Club Plaza

    Apple Country Club Plaza

    (150 reviews)

    $$$

    Country Club Plaza

    On a MOM mission to get a replacement phone to since one was stolen. To have this happen for iPhone…read moreuser is so complex and complicated but it's a process that's possible. Eric was extremely helpful, informative and patient. He was able to settle my nerves and get me through the entire process. I'm very grateful for the 14-day return policy as well. The only process that is ridiculously lengthy is how long claims take to get you a replacement.

    I went to the Apple Store at the plaza today for a repair of the back of my iPhone 17. The back of…read morethe phone had shattered. It is the day after Christmas so I already understood that there may be longer than normal wait times and I was fully prepared for that. I also didn't make an appointment online, so again I was understanding of the possible lengthy wait. When I got there, I showed the employee that checked me in the back of the phone and he saw it was clearly shattered. He told me the next available appointment with the technician to repair the phone is at 4:30 pm. It was 2:45 pm at that time. I decided to wait. I walked around the plaza until around 4:00 pm and then checked back in. Around 5:15 pm, the technician came over to look at the phone. He looked at my phone for about 5 minutes and then checked his schedule and said they don't have any availability today to repair my phone. My frustration is the fact that I thought that the initial appointment I made for 4:30 pm was for the technician to repair the phone. I did not know that the "greeter" puts you on one list and then the technician puts you on another. I did not know that the employees don't communicate when the appointment is made. So I waited nearly 3 hours for the technician to look at the phone for 5 minutes and then say he did not have time to repair it. I asked to speak with a manager just to share that it would be great if the greeter could've mentioned their process before I waited 3 hours. I was understanding the impression that the appointment at 4:30 would be for the technician to fix the phone, not for the technician to check his schedule and tell me if there was time. Had I known that the initial appointment would mean that I will also get on another list to wait and possibly not be seen at all, I would've made a different decision. I would've liked the opportunity to make an informed decision. I explained this to the "team lead," Brian. He was immediately very dismissive. He even at one point asked me "Well, what do you want me to do?" I've spent a ton of money with Apple and at this specific location. I was hoping Brian would be more understanding and acknowledge how their process could be frustrating. Instead, he was dismissive from the start before I could even explain to him the problem and condescending as I explained my concern and frustration. Again, I understand that the holiday season is a busy time and I was fully prepared to wait. I just didn't know that their process involved being on two separate lists and that there was a possibility I wouldn't be helped at all. I thought that when I got on the first list, that was my appointment to actually get the help I needed and get the phone fixed. I think that the check-in process could be a lot more transparent. At the very least, the team lead could've been more understanding and less condescending and dismissive. I don't plan to go to this location again.

    Direct Computer Outlet - itservices - Updated May 2026

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