I went to look around cause I'm building a pc in a few months, Dylan was amazing! He even printed…read moreme a build list and told be where to get the best prices on places like Amazon. I can't wait to build this awesome pc!

Denied AppleCare Service for Following Apple's Security Policy…read more Today, I went to the Overland Park PC Microcenter after making an Apple care appointment for an AppleCare+ covered device. Find my was disabled and the device was backed up. Micro Center refused to repair my iPhone under AppleCare because I would not disclose my personal passcode. They were preparing to write this on a post it note attached to the device. Apple's official policy clearly states: "Never give your Apple Account password, device passcode, or account security details to anyone else. Neither Apple nor Apple Authorized Service Providers will ask for this information." It's unacceptable that an Apple Authorized Service Provider would deny AppleCare service because a customer follows Apple's own privacy and security guidance. Customers should not have to compromise their personal security to receive AppleCare service. If you provide your passcode, that provides the technician access to banking, passwords, and other private information. For example, a person could potentially Zelle themselves money from your app. I declined to provide my personal iPhone passcode and the tech declined to service the device. Note that this information is not required by Authorized Service Providers to service the device. I later went to an Apple Store and they confirmed that this information was not needed.

Every time I go in there, somebody steps up to help me and it is always appreciated. This time was…read moreRobert from the printing area and he went out of his way to help me, he could've ignored me as he was super busy. Most of the reviews that I do are of food and coffee, I usually never think about businesses that aren't in that space. Anyway, I've used them since they've been there and I will continue to.

Have to agree, customer service is not good. Last two times I was there; I dealt with 4 people…read moretotal, ALL just miserable people. Apparently, they hate their job's? Never saw one employee smile. Horrible vibes. Alyson was supposedly the top manager on duty, no biz card or employee number. She must be in charge of hiring. This store will be going out of biz soon. IMHO

I had an older desktop system that I was using for my business, which was having some issues (I…read moremean, it was eight years old, which in computer life is almost prehistoric). They ran diagnostics and confirmed that the system was "too old to upgrade". At my request they worked up an estimate for a replacement system that would do everything I needed. They then put the system together and I couldn't be happier. Highly recommended. Don't freak out if you can't find them at the address shown, they're in a kiosk location inside 888, an Asian grocery market.

Great support, smart guys - know their stuff. I've been a hobbyist for a long time but have gotten…read moretoo lazy to do my own repairs / replacements. Fair, honest and come to you.

I fixed it!!! My waffle machine stopped working mid waffle!?! After sussing out all possibles for…read morerepair, it was either the dumpster or I do it myself. Waring Pro told me to kick rocks, and the next option was $60. So after a lot of research, I heard tell of a place akin to a radio shack, but more Costco than Shack - and a whole lotta radio. Electronics Supply - been around for over 60 years - is just a wonderful place for the tinkerer with electronics repair needs. There's an upstairs and a downstairs, a gaggle of extremely helpful staff, and they even have the curmudgeons of yore - those gentlemen of too much knowledge, and not enough cares - answer any question gladly, but stays in their chair, and hardly look at you while doing it. This place is a rarefied necessity of any advanced municipality with the capacity for ordering online. Honestly, these guys seemingly have anything an everything you can imagine - and they're very helpful to boot, which in this time of online garbage is welcomed necromancy! I bought a thermal fuse; I didn't know what I needed, but they did. They discussed the part in question, haggled over the possibilities, pulled it from the expansive selection in back, and after an entire dollar seventy five, I was out the door! I installed it, and viola! Waffles! I'm just over-the-moon excited about the possibilities! They have myriad tools and components, security systems and computer parts, and if you venture downstairs, you've ventured into the realm of commercial electrical supplies. Among a million other items, there is a full-blown server setup for sale, conduit for days, and any bracket, housing, cable, wire, transistor or capacitor you can manifest from your imagination. It's an electronics supply, but it's more than that. Like the armory or granaries of yore, this is a downright necessity of civilization in the heart of downtown Kansas City. I'll definitely be back for things and stuff. You should too! It's a shame more people aren't able to fix their own stuff anymore, and that number is shrinking. Thanks to the Electronics supplies of the world - a right contrivance of practicality in such the weary world of toss it and buy another.

to bad the moved for me . always helpful and top top shelf merch. over the years always gotten…read moregreat tools and electronics/ electricial supplies

Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more

Robert is great! I'm technology challenged and he's always so patient with me. It's a pleasure…read moredoing business with him!

My wife called this company, and the tech came over. They apparently were at the home and worked…read morefor 45 min. During this time, this "tech" said that my wife needed to get an external video card, then showed her a GT 1030 on Amazon. When I got home, I removed the graphics card in her computer, and put it in mine, it worked fine. She texted him, and told her that there was no way I was able to do this, as the video card is soldered in. I looked at the picture she sent me, and it looks like this tech was "testing" off of the onboard video card, and he pointed to the back of the computer where a graphics card would go. Somehow in the hour that the tech said he looked at her computer, he somehow didn't look at the entire glass side of the computer and didn't see there is already a GTX 4070 graphics card in there. As she was asking more questions he sent back, "I can see that your looking for a way out / to not to have to pay for my x1 hour service call x2 Comments... I don't care who you would have called / no one would cary every possible video card to be compatible with every PC. 2nd / At this point 1 am simply going to 'wave' my x1 hour minimum fee, so you can find somebody else to troubleshoot the problem... Good luck and hope you find a solution to your PC's video problems..." I've not had a service person be so rude, after not even trying to do their job. There is a difference between looking not pay for something and getting what you pay for. I ended up taking my wife's computer elsewhere. They were able to diagnose that the motherboard was bad, replaced it, and everything was working by the next day. I will not ever be bringing my computer to this company, and letting anyone I know, not to do business here.

New TV and soundbar and now I needed the HDMI cable…read more Ki was around do I asked him where to get the cords. I told him what I needed them for and he walked me to them and advised me what and why. Love the personal assistance. Checkout was easy breezy , phone number and rewards check. Kaleb was very funny too!

Located in off of Metcalf and 119th street, Best Buy is in a safe part of town in a lively area…read more I'll admit, I love Best Buy and back in the day, Circuit City. I like buying my own length of wires, checking out the new games and wondering aimlessly. I have a very expensive home theatre, a bunch of CDs, DVDs, Blu Rays, 4ks, Xbox and Nintendo games along with a Galaxy Fold 4 phone and accessories. I list these products b/c many of them aren't available at Best Buy anymore. With the advent of streaming, Best Buy no longer carries physical media. So, when you stream Toy Story 2 and say "hey, where's that scene with Stinky Pete?" well that's because Disney has altered the movie and unless you have a physical copy your memories are all you have of the scene. Or perhaps you purchased a game on Sony's streaming service, yup you don't own that either. My point is Best Buy isn't there to give you an option to streaming anymore and their floor space has opened up to even more boring and drab "knick knacks" instead of electronic goods. Now I will admit the people are very nice and the checkout lines are relatively fast! At this Best Buy employees are more than willing to help out with questions and they seek you out! I like good customer service, something that has been lost over the years. While I've been to several Best Buys recently, this one seems to have maintained their commitment to the "DIY" person ala Radio Shack back in the day (yes I realized I dated myself) with products and tools to run your own network, home theatre or computer area. So for instance, you need a long HDMI cable tonight, this Best Buy probably has you covered. As I stated, CDs, DVDs, 4ks and even a robust game selection for the major consoles is gone. Yes, they do carry a limited selection of games, most have been replaced by some odd toys like Funko Pop, Disney or something of the like. Come to think of it, I forgot to check on records! As for gaming consoles, they do have a selection of controllers, computers do have a few mice and keyboard options and the stereo selection is ok with a broad range of products in differing price ranges. In Summary, Best Buy is relatively competitive with pricing and will have many desirable products on hand. The people are nice and if you're in a rush they're pretty good about having short lines. I've been to a lot of Best Buys and this is by far one of their stores as they still carry a lot of things from yesteryear. Combine that with a solid staff, fast lines and safe shopping and this is sure to be the Best Buy for you!

Zach was absolutely incredible from start to finish on my new PC build. From the very beginning he…read morewas great about answering any questions I had and helped educate me about my new machine. Communication was great; he kept me updated through the entire process. Turnaround was same day for a brand new custom PC. He asked questions to understand exactly what I wanted. He made suggestions that helped save me money while also getting me powerful, quality parts. 100% will be going back with all future tech needs.

Outstanding job! Highly recommend all there services! Zachary is very smart and handy.read more

Located in a safe part of Overland Park and across from Oak Park Mall, Best Buy is still hanging on…read moreas a staple of "brick and mortar" physical locations. The outside seems normal enough, on par with our memories of a begotten age and heck the employees seem very nice as well. The parking lot also is relatively smooth, devoid of potholes!!! That said be warned I'm still a fan of this place, regardless of some of the stupid business practices enacted by a short sited corporate regime. Walk on in and you get greeted relatively quickly but also a blast of cold or hot air hits you, depending on the season, to make shopping that much easier! I'll admit I'm still somewhat taken back that every time I walk in, some nice employee says hi! Very nice. As with most Best Buys now adays, directly in front of the shopper, you know where the DVDs, Blu rays, 4ks used to be to encourage impulse shopping, lies the multitude of cell phones. Yes, I mentioned the physical media b/c it's a sore spot with me. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't as plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. As stated, physical media in terms of movies and music is gone but games are also impacted yet they do carry some titles, especially new or hot items. As far as new consoles, I've never had much luck getting a "hard to get" system as opposed to other places. In those regards, plan ahead. Now they do have a great selection of TVs and surprisingly if you like higher end equipment they carry that too! When I first moved to Kansas in 2000, this was my "home" Best Buy. They've continued to have competitive pricing, a friendly staff and a pretty good stock of most items. I won't sugar coat this because it affects all stores, is they've scaled back on a lot of items like I mentioned. If you're a window shopper, I invite you to come by. However if you need an item and expect it to be in stock, I suggest checking the website first. I've been to a lot of Best Buys and this one continues to be a great store!

I have always liked Best Buy, and will purchase items there whenever possible in order to keep them…read moregoing. Usually their prices are set to match their competitors, however there was an item that Costco and Sam's Club were offering for less over Christmas. I looked up to see if they would price match those stores, and the website indicated that they would. When I was checking out, the cashier looked at the pricing at both the other stores, and verified it was the same item. He needed a manager to come change the price, and I had to wait at least five minutes for one to come over. The manager told me that what the website doesn't tell you is that in order for them to price match Costco or Sam's, you have to have a membership at Best Buy. I didn't even know they offered one, or why I would even need one. He told me that if I paid $50 for a membership that he would do the price match. I told him that if I did that, the item would cost me more than just buying it at Costco. He just shrugged his shoulders uncaringly. I left, and drove straight to Costco to purchase the item. On the way, I called Best Buy customer service to see if that was indeed the policy. The verified that it was absolutely not the policy, and that I didn't need to buy a membership to match the price. I assume maybe the manager gets spiffed for selling memberships, and lied to me in order to sell one, but all they did was lose a good customer for life. I won't be returning.

Update to my previous review:…read more Well, I have to say that this company went to great lengths to make me a happy customer! After calling and complaining about my iPhone that was returned to me and wouldn't even turn on, I received a call from the company asking if I would please send my phone back in for someone else to check it. I was told that if they determined it could not be repaired, they would send me another iPhone at no charge. So I sent it back and in a few days received a call saying that my phone could not be repaired and a replacement would be sent. About a week later, I received a new working phone! It took a good bit of time, but in the end, Iresq went out of their way to make me a satisfied customer. I'm very pleased and would use them again! The next time my phone goes for a swim, I'm sending it in to them right away!

This company would not give me a refund for work never completed. They require prepayment and when…read moreI decided not to move ahead they refused to give me a refund. I called 5 times and was told on all separate accounts that a manager would call me back because they changed accounting systems and only a manager access the old system. I never once received a call back. After calling again three years later, I finally got an email saying too much time has passed and they will not refund me. How can they keep someone's money for a service never provided? This is illegal in many states and the business is suppose to report unearned revenue to the state or refund the customer. It's blatant robbery. Awful customer service!