Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more

I'm a new customer found out about this little Gem* because i was looking for an older operating…read moresystem and they were the only ones who could help me out with it. The Guy's name is Phil and the nice, sweet lady that works there with her little adorable child were awesome they went far and beyond' what any store would normally do just to help and please their customer' I was impressed after buying the first laptop. it was blazing fast! faster than any computer we had so I came back to them and asked for two more computers... and then just recently a few days ago I just came back to get two more! laptops. if you don't believe me, you can ask me or leave me a comment and i will even provide anyone with my personal phone number to verify I'm a 100% real customer and person. i can also provide pictures of my laptops as well. I loved all my computers and extras'' that i sent them some pizza' in gratitude because I am so thankful' for what he Phil and they did. THEY DESERVE IT!

My go to for anything technology related. Incredible quality and pricing on any mac product. They…read morelast and offer plenty of options. No need to spend your money at Amazon when this place exists. Michelle is the best , always so helpful very upbeat and kind. You're very lucky to have her. The main reason why i always come back !

Located in a safe part of Overland Park and across from Oak Park Mall, Best Buy is still hanging on…read moreas a staple of "brick and mortar" physical locations. The outside seems normal enough, on par with our memories of a begotten age and heck the employees seem very nice as well. The parking lot also is relatively smooth, devoid of potholes!!! That said be warned I'm still a fan of this place, regardless of some of the stupid business practices enacted by a short sited corporate regime. Walk on in and you get greeted relatively quickly but also a blast of cold or hot air hits you, depending on the season, to make shopping that much easier! I'll admit I'm still somewhat taken back that every time I walk in, some nice employee says hi! Very nice. As with most Best Buys now adays, directly in front of the shopper, you know where the DVDs, Blu rays, 4ks used to be to encourage impulse shopping, lies the multitude of cell phones. Yes, I mentioned the physical media b/c it's a sore spot with me. Please note the inventory of DYI items like wire, connectivity butts, odd length of HDMI cable and things of that nature have been scaled down. I strongly advise checking online if you don't like just browsing like me. Also, a lot of options in terms of computer mice, keyboards and things of that nature aren't as plentiful anymore. I mean, it's better than many other competitors but not what I remember of the golden age of Best Buy in the 2000s. As stated, physical media in terms of movies and music is gone but games are also impacted yet they do carry some titles, especially new or hot items. As far as new consoles, I've never had much luck getting a "hard to get" system as opposed to other places. In those regards, plan ahead. Now they do have a great selection of TVs and surprisingly if you like higher end equipment they carry that too! When I first moved to Kansas in 2000, this was my "home" Best Buy. They've continued to have competitive pricing, a friendly staff and a pretty good stock of most items. I won't sugar coat this because it affects all stores, is they've scaled back on a lot of items like I mentioned. If you're a window shopper, I invite you to come by. However if you need an item and expect it to be in stock, I suggest checking the website first. I've been to a lot of Best Buys and this one continues to be a great store!

I have always liked Best Buy, and will purchase items there whenever possible in order to keep them…read moregoing. Usually their prices are set to match their competitors, however there was an item that Costco and Sam's Club were offering for less over Christmas. I looked up to see if they would price match those stores, and the website indicated that they would. When I was checking out, the cashier looked at the pricing at both the other stores, and verified it was the same item. He needed a manager to come change the price, and I had to wait at least five minutes for one to come over. The manager told me that what the website doesn't tell you is that in order for them to price match Costco or Sam's, you have to have a membership at Best Buy. I didn't even know they offered one, or why I would even need one. He told me that if I paid $50 for a membership that he would do the price match. I told him that if I did that, the item would cost me more than just buying it at Costco. He just shrugged his shoulders uncaringly. I left, and drove straight to Costco to purchase the item. On the way, I called Best Buy customer service to see if that was indeed the policy. The verified that it was absolutely not the policy, and that I didn't need to buy a membership to match the price. I assume maybe the manager gets spiffed for selling memberships, and lied to me in order to sell one, but all they did was lose a good customer for life. I won't be returning.

Soooo glad I found this place. They're on Groupon listed under 'iRepair,' and they're running a…read morespecial on fixing broken glass on phones. Since I'd broken my phone glass a few weeks ago, I was surprised & frustrated to find out that Apple & Sprint each wanted hundreds of dollars to fix my phone. Crazy! Then I saw this place and they'll do it in under 30 minutes for $79. I kinda couldn't believe it, because Sprint had told me it would take them several days and they'd have to send it out and give me a loaner phone- no thank you! But this place lived up to their promise. In less than 30 minutes I received my brand new-looking phone. Beck was my technician and he was so helpful and polite. Definitely recommend this place for other dorks like me who shatter their phones on tile floors!

Very easy to work with and did a great job on my IPhone. Had it fixed in 30 minutes. Best price I…read morecould find.

These folks absolutely know appliances! They know the pros and cons of every manufacturer and every…read moremodel. We now get everything there and they've never steered us wrong. In one case, I wanted an induction cooktop with a built-in fan. Hours of internet searches, and speaking with supposed "experts" at other appliance stores, convinced me that what I wanted simply did not exist. I visited Alexander & Rays and they knew immediately how to get exactly what I was looking for--which was a little known luxury brand that almost nobody carries. Oh and BTW, their installers are fantastic.

Needed help setting up my TV & remotes. I received quick, courteous, professional technical…read moreservice.

Dan and his was helpful this morning. Needed an ICOM hand microphone and he had just what I exactly…read morewhat I wanted in stock. He may not have everything, but he does cover everything you need. He had an absolutely beautiful Drake TR7 on the counter! All the new stuff and a bunch of used gear, ready to put into use. I apologize for not getting an inside photo. Thanks Dan and company!

Super helpful; I went in there with a long list of items to buy. They surprisingly had everything…read moreon my audio equipment list. Some were obscure. I think it was Dan who helped. Patient, friendly and resourceful. Thanks for the great customer service, will come back.

Response was fast tech was very friendly and knowledgeable. Did some diagnostics onsite and decide…read moreto take tv back to shop. Gave a quote for possible fix

1st time I've taken a TV in for repair. Overland TV was knowledgeable, friendly and fast. I know…read morea lot of people use Geek Squad who are there for a job, (not hating on Geek Squad) but I would highly recommend Overland TV. Old school work ethic, service, years of knowledge, and curtesy are some of the reasons I would recommend Overland TV over anyone else in KC.

Quick very knowledgeable for a reasonable price. He connected 9 cameras 2 automatic combination…read moredoor lock. In4 hours & gone. Great conversationalists.

Dan was great! We called him to set up our surround sound that came with our house. He came out…read morewithin 30 min on a Saturday, got all of the speakers working, and showed us how to use our system. Very professional and experienced. Also we felt it was a great and fair value. Highly recommend!