Been a loyal customer for 3 years. Business is closing and they refuse to cancel my service. I am…read moreleft with having to do a credit card charge back. They give me the run around for hours and claim they aren't able to cancel my service. Extremely disappointed in the lack of respect for my time and money. BEWARE OF SIGNING UP WITH THIS COMANY. I am going to report to BBB, Yelp, state attorney general. Hopefully they learn how to treat people.

Falsely representing themselves as ADT SECURITY. They are a…read more3rd party representing ADT. They don't tell you. Rep installed services rookie w/ no training. Took 6 hours to install simple residential service. Fraudulent billing as well. ADT is not honest either. They bounce you back & forth . Nobody takes responsibility for anything!!!

We have always had good service with Applause. I was disappointed to read that others have not. The…read moreproducts are pretty next generation stuff if you want to spend the money. For now, we are happy with all the products we have good luck with the service people.

Although this company did a great job with our Control4 installation, their customer service has…read morebeen hellacious since then. Once we wrote them our check, they disappeared. We are actually trying to get them to upgrade our system (aka SPEND MORE $$) and our 3 contact attempts have been ignored. We are currently discussing service with another dealer.

Jason, has done numerous amounts of work for my family, and has done a fantastic job every time. He…read moreis good at what he does and is super easy to work with. Not to mention, his prices are unbeatable. I 110% recommend to anybody to hire Jason. He is a good person, and enjoyable to be around. 10/10 plan on hiring hun for future work!

Did a great job mounting 4 TVs! I highly recommend his work. He was very easy to communicate with…read moreand gave me a quote upfront.

Josh proficiently resolved the zone fault code issues we've been dealing with on our older security…read moresystem for a long time. He is super knowledgeable and a great communicator. Definitely would use his services again and would not hesitate to recommend him to others!

I have an Arlo set up for my rental property(I do not recommend Arlo from my experience, but I…read morealready committed), and solar panels were not charging the cameras enough during the cold winter in Kansas City. Had Josh come over to give me an estimate for hardwiring 8 cameras(5 existing, 3 to install and hardwire), and he gave me a reasonable price for that labor. He was very professional, kind, communicative, hard working, knowledgeable, and did a great job on the hardwiring. He always kept me up to date with the progress and discussed any road blocks he came across, always gave me options for alternative solutions, gave me honest recommendations, and made sure I was 100% satisfied with his work. As an out of state investor, he gave me peace of mind to be able to monitor my investment from afar. Will be using him again for future properties and possibly my primary. Highly recommend!

We were needing an update for our TV/audio system. The folks at Longwire were not only reasonably…read morepriced, they were timely, knowledgeable and kept us informed at all times. I will absolutely use them again in the future and I highly recommend you give them a look.

We are not technical people. At all. Since the dawn of high speed internet, nothing has worked…read moreproperly in our house. We have tried all kind of companies and all kinds of band-aids. Once we finally decided to fix the tech in the house for once and for all, we called several places and got a few bids. When Chuck from Longwire came into the house, he walked around with us, listening to all the irritants and issues and things we hoped for and created a solution that has finally made everything work reliably and effectively. They were thorough and thoughtful and scheduling was convenient and quick, even though we were working around the holidays. They even finished the project a day early. They have also been open and helpful about some questions I had after the fact and I anticipate they will continue to be that way moving forward.

I've had a truly frustrating experience with Denizen (formerly Echo). After signing off on our…read moreproject (which included straight forward work such TV mounting, Sonos installation, audio upgrades, and home security), our project is still not completed. Along the way we've experienced: * Multi-week delay to begin the project o Stated reason was that they were waiting for a few remaining items and wanted to knock everything out in one visit In reality, the initial on-site work took 4-5 days, they could have easily started with some of the work on schedule * Numerous "surprises" discovered that required more expensive upgrades or change orders (this after they sent folks over to scope out the project) * An IR sensor not connected correctly for basement TV / sound (still not fixed as of October) * Start of the security installation delayed until September (after being told it would be done in June of July) o Not a complex project, just hooking up existing sensors and adding a few additional sensors o Only one of three control panels operating, so security system is still not functional o All this after our project manager being completely unresponsive to texts and emails asking for timing updates * In addition to a non-functioning core security system, we are still waiting for our home security cameras and two ring doorbells to be installed o Again, has been promised for weeks, but there is still no date scheduled and Denizen has been unresponsive with regard to updates I get that folks are short staffed, but don't understand constantly moving the goal line with regard to project completion, not responding to your customer's legitimate and polite inquiries, and constantly finding "surprises" to drive up pricing along the way. Would stay clear of this vendor, they evidently are an operational mess since the Denizen takeover of Echo.

My project was for one TV to be mounted on the wall, plus my surround system setup w components…read more And univ remote be programmed properly. The TV was mounted, but a couple components are still not working. Plus remaining issues w my universal remote. My project was delayed due to Brandon having issues w his truck running. My job has never been completed and Brandon does not answer texts or phone calls in spite of multiple attempts/requests to finish my project.

I'm so impressed with this company!! Brandon's knowledge, experience, confidence, and integrity is…read moreevident from the first moment of contact. His correspondence is quick and his suggestions for an efficient installation are ideal!! He truly is "THE TV Guy" and I would never think of using another company for our A/V needs!! Nothing impressed me more than knowing he was working on a highly lucrative project with a specific deadline, but he still found the time to come over in the evening time from 5-9 to accommodate our minor install...at 25% OF THE COST THAT NFM HAD BID US!!! Do yourself a favor...book Fuzion for your next upgrade!! #noregrets

Alert 360 does terrific work. Their staff has gone above and beyond to ensure that my home is…read moresecured. Prior to having Alert 360, I just used a Ring. Not knowing that a Ring would not be the best way to secure my home, I was educated by one of their sales consultants in a way that was informative. Sometimes when you have sales folk trying to sell you something it doesn't seem solid and genuine. My system is what I needed and is extremely affordable. Installers did a terrific job of being efficient and non-intrusive. Definitely recommend.

I had used them for my business and home security. I added a new company to do my video security…read moremonitoring and changed to them for the rest of my security package. I then cancelled my service with CSG. They cancelled my business account correctly, but after I jumped thru the hoops to cancel my home account I find that they have been still billing me for the last year. They even auto renewed my contract for another year even when their system showed they were not connected to my security system any longer. In reviewing my bank account I finally noticed that I have been paying $30.45 for the last year. I contacted them to handle the matter and they stated they never received my e-mail and that I needed to send it again and they would not credit me back any of the paid amounts. UPDATE 9/1/16 The company reached out to me and we were able to reach a resolution to this matter that we both were happy with. Jimmy was helpful and pleasant to work with. Jeff