I've had a truly frustrating experience with Denizen (formerly Echo). After signing off on our project (which included straight forward work such TV mounting, Sonos installation, audio upgrades, and home security), our project is still not completed. Along the way we've experienced:
* Multi-week delay to begin the project
o Stated reason was that they were waiting for a few remaining items and wanted to knock everything out in one visit
In reality, the initial on-site work took 4-5 days, they could have easily started with some of the work on schedule
* Numerous "surprises" discovered that required more expensive upgrades or change orders (this after they sent folks over to scope out the project)
* An IR sensor not connected correctly for basement TV / sound (still not fixed as of October)
* Start of the security installation delayed until September (after being told it would be done in June of July)
o Not a complex project, just hooking up existing sensors and adding a few additional sensors
o Only one of three control panels operating, so security system is still not functional
o All this after our project manager being completely unresponsive to texts and emails asking for timing updates
* In addition to a non-functioning core security system, we are still waiting for our home security cameras and two ring doorbells to be installed
o Again, has been promised for weeks, but there is still no date scheduled and Denizen has been unresponsive with regard to updates
I get that folks are short staffed, but don't understand constantly moving the goal line with regard to project completion, not responding to your customer's legitimate and polite inquiries, and constantly finding "surprises" to drive up pricing along the way. Would stay clear of this vendor, they evidently are an operational mess since the Denizen takeover of Echo. read more