We texted/called to ask about fixing our screen and battery and Adam was quick to reply back and…read moreeven said he could get us in quick within the hour. Not only was it quick, but it was affordable as well, phone came out looking good as new. Overall we are happy with the experience, service requested was done same day, would go back again for future devices!

First class service! Great prices! Adam fixed my phone while I waited. It took less time and cost…read moreless then original estimate. Very honest business!

My experience was great! My phone was acting really weird and then locked up. When I tried to reset…read moreit I couldn't get it to reset. Kevin worked on it for about 10 minutes and now it's working better than before. He didn't charge me anything for the time he spent. He is now replacing the battery in an old, but very usable laptop. He'll get all of my electronics repair business from now on. I'll also go back for a newer used phone which he also has available..

Completely unprofessional and broke my SIM reader during a simple battery replacement…read more I brought my phone here specifically to have the battery and the charging port replaced. The phone worked perfectly fine otherwise; because the charging port was loose, I had simply been using a wireless charger for over a year, and I just wanted a fresh battery that held a charge longer. While they had my phone, they called me to claim my storage was full and asked if they could delete some of my games. I asked why they were even accessing my internal storage for a strictly physical hardware repair, and the woman immediately got very defensive. I explicitly told them to just do the work I requested. They then sent me photos claiming to show "water damage" on an internal chip. However, the photos showed absolutely no identifying details--no IMEI number or serial number--so I have no way of knowing if those pictures even came from my actual device. When I picked up my phone, it immediately showed a "Not Connected to Network" error. I pulled out the SIM tray and discovered my physical SIM card wasn't even in its slot; it was just floating loose on top of the tray. I have tried to re-seat the SIM card properly into the tray slot seven different times. Every single time I slide the tray back into the phone, something inside catches the card and forces it out of place, causing it to come unseated and lose network connection. When I called to report that my network connection and SIM reader were broken by their technicians, they casually just told me to bring it back. I am incredibly frustrated by the lack of professionalism, the unauthorized access to my storage, and the fact that a simple battery swap resulted in a phone that now cannot connect to a cellular network. Avoid this place. UPDATE they would claim no responsibility for anything. They said my phone was like that when it came in which is a gd lie. They know it and it know it. Better business bureau and Missouri Attorney General office is my next step after flooding the internet with this review. 2nd Update Took my phone to another repair shop who discovered that not on my had they broke the antenna inside so it could not make calls or messages, the battery they supposedly replaced is either faulty or they damaged it too. It will not charge above 1% on either a wireless or a direct cord connection and it gets extremely hot. Too hot to touch so ihad to unplug it to prevent a possible explosion of the battery. I ended up having to buy a new phone for $1299 because of their horrible service. They got pissed because I called them out on going through my phone so I guess they decided to get back. Look who's laughing now. I can afford a new phone. They're going to have to deal with the attorney general's office and the better business bureau as I have filled complaints with both. Plus they can deal with the loss of business from my reviews posted on TRUSTPILOT, YELP, GOOGLE,NEXT DOOR. People do look at reviews. As soon as I find more places to post reviews I will be doing so. So there TXK.

Michael should be considered your MVP.A major asset to your company. Knowledgeable, friendly,polite…read moreand fun happy guy. Thanks for making my day a much less stressful day. Thanks to Michael!

the employee's were so very kind, but the new screen protector had air in it just 4 days after the…read morereplacement. They were unable to offer a new replacement or refund of any kind. Super disappointing

iPhone charging unit problem - repaired while I waited. great price - quality work. very reputable,…read moresaved me money and solved the issue. highly recommend Michael Wells

I contacted them to get my laptop keyboard replaced. The service was fast, courteous, and he went…read moreabove and beyond! He even does internet security. I would HIGHLY reccomend him to anyone.

I went in to get my iPhone repaired and the guy didn't know what to do. He said they really didn't…read morework on iPhones. So if you have an android, maybe this place is for you.

An older model iPhone 12 phone screen was cracked and no insurance on the phone. They were fast and…read morepricing was transparent. Communication were good on completion status and I would definitely use them again- hopefully we don't get a broken screen though!

These guys rock! They saved me a ton of money on a key fab, rather than going to dealer. Very nice…read moreand professional. I would recommend them to anyone.

Fast and excellent service from John and Helena. Prices are reasonable. I highly recommend this…read morestore.

I had a really good experience here. Once I dropped off my phone they had a mix up with the parts…read moreand didn't have the specific part for my phone. The owner went above and beyond to have my phone fixed that same day! They evidently care about their customers. Not to mention the cost to fix my phone was a fraction of the price compared to the phone repair shops I looked into around the area. I hope I don't have anymore phone issues, but if I do, I'll definitely go back!

King Cellular repaired a cracked screen in my I Phone X. I walked in off the street, no appointment…read moreand it was done in 45 minutes. SUPER reasonable price, I didn't have to spend half my weekend at the apple store, give up my phone for 2 days or deal with the expensive chain repair places. If you need cell phone screen repair, THIS is the place to go.

Desiree at this retail store was awesome! She walked us thru getting two new phones, transferring…read moreeverything from one phone to another, showed us how to use them, the patience of a saint! We are older so I had a little angst to learn something new, especially technology related. Thank you Desiree!!!

I had two interactions at this store…read more One was for an older family member who needed to upgrade her phone, and wanted me along for some help and advice. That interaction alone would have achieved at least a four-star rating here, which would have been downgraded after the fact, when I found out more about how this store does business (more down below). My second was for upgrading our family's lines. The first thing that upset me on the latter interaction was how extremely hard they were working to sell us into a phone line (one we repeatedly told them we were not interested in) when they thought there was an incentive for themselves (some sort of internal incentive or SPIF). Upon finding out our lines would NOT qualify them for the incentives they were gunning for, they immediately stopped the hard-sell on us, giving up the ghost. However, the thing that really upset us was when we found out, upon going back to pick up our new phones and pay for everything, that they charge a hefty fee, per line, to allow them the pleasure of helping you in store. It was only AFTER undergoing this entire process that we found out about this fee, and it was when I asked some questions about the amounts popping up on the POS screen to pay for. Had we been told of this up front, we absolutely would not have done any of our upgrades in store. Verizon makes it simple enough to do so online; however, my older, extended family member wanted to go in, and having never had a fee for doing such before, I didn't think twice of doing whatever made her comfortable. That experience was decent enough that we simply went back to upgrade our family's lines. However, between the goofy sales tactics and deceptive fees, we won't be doing business here again. Props to Verizon Corporate who did comp our fees from the store back to us.

Very knowledgeable and pleasant to explain the problem then solved. John was very helpful.read more

Very satisfied with the service here! I brought my MacBook here to have the battery replaced. They…read morewere the cheapest in the area and got the part quickly. During the service, the technician accidentally knocked a little sensor out of place in my trackpad. She told me immediately (which is already a lot more than most places would do) and they're replacing the part and fixing it for free. The service was fast and professional. I'd come here again!

I recently was attempting to spin up a new device and line on my Verizon account for my son…read more I started online, and was disappointed when that didn't work out. Although reluctant to make the trip and go through a maze of sales pitches, I made an appointment and swung in to this physical store. Boy, am I glad I did! I arrived a couple minutes early for my appointment, and to my surprise, there was zero wait and an employee honored my reservation and began assisting right away! To be completely honest, it was the most straight-forward, simple, quick mobile phone appointment of my life! We accomplished everything I needed, quite quickly, zero sales pitches. I even got a BETTER mobile plan than the one I was aiming for walking through the door! Needless to say, I was super, super impressed with the experience, and it definitely solidified my loyalty to Verizon! I was in and out in 15 minutes with everything I needed and a better plan than I hoped for!

Negative stars if that were a possibility. I went in to inquire about getting a new phone/upgrading…read moremy existing phone. Was told the absolute best option was to add on another line and keep my old phone. It was explained that this would keep my bill around the same or even cheaper. Here I am with a bill that is more than $100 more a month and they won't do anything about it even though there is no usage on the third line. What a bunch of scammers.