Every time I go in there, somebody steps up to help me and it is always appreciated. This time was Robert from the printing area and he went out of his way to help me, he could've ignored me as he was super busy. Most of the reviews that I do are of food and coffee, I usually never think about businesses that aren't in that space. Anyway, I've used them since they've been there and I will continue to. read more

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This store listed the price of a Brother LC 401BK-was $17.99 so I went to get one.. I wasn't paying attention at checkout. I get home and per my receipt I was charged $28.89. read more

Have to agree, customer service is not good. Last two times I was there; I dealt with 4 people total, ALL just miserable people. Apparently, they hate their job's? Never saw one employee smile. Horrible vibes. Alyson was supposedly the top manager on duty, no biz card or employee number. She must be in charge of hiring. This store will be going out of biz soon. IMHO read more

Check out person in print named Alyson refused to check me out and her coworker was extremely slow at taking over and checking me out. This store is horrible! read more

it's really interesting that the self-serve printers have a sign that says to help yourself to anything you may need in "customer supplies", that should include paper, but one can only assume. so when the printer says "fill tray 3 with more paper" and you go to find "customer supplies", find tray 3, open it, and THEN the white girl behind the counter very rudely says, "is there something that you need? well tell us next time". her message sure got through to me but let's change the tone next time!! just a heads up read more

I was there 12/16 just wanting some copies made. I've used their self serve before, but it was out of order so I went to their desk and asked them to make 1 set of copies of only about 30 pages. I was told it would be hours and if there was any identifying information on it they couldn't copy it. There was a name on it and most likely a phone #. So, I left and went to FedEx. They were very helpful. No attitude at all. I felt like Office Max was only interested in business accounts. That's only my impression, but why else treat a customer like that. read more

Great customer service. Wish I would have caught her name. The order I was picking up had been put back but the lady that helped me was super patient and went and helped me get the items ordered. read more

Chris that works there was a lifesaver today. He helped me make the brochures for my grandmas funeral. He was so patient, kind, and worked so hard to get me what I needed. I can't thank him enough. My family appreciates him so much. I pray the Lord blesses this guy - because he was a blessing to us. He is awesome!! read more

The managerSSS at this location are EXTREMELY rude. I had went in there for simple printing and as it was close to closing time and I was bothering the woman that was in the office, people on TikTok to pass the time until she could shut the doors...she refused to print "so late." I told her "ok! I'll come back in the morning, thank you." She stood there and said nothing...NOTHING. If Covid taught us anything is that retail folks really have lost touch with what customer service is. A simple, "hey, we've closed the print center for the night, email us a copy and we can have it ready for you first thing" would have been sufficient. Followed by "have a goodnight." SMH... read more

I went to OfficeMax at about 3:40 p.m. to get 12 copies made . Two were regular 8x10s and two were very long ones . There was absolutely no one in the store but me and two other customers in the entire store . Eric told me that I'd have to come back for the large ones because it would take a long time to copy them . I knew better I had been there before to have copies made of that same size. So I just politely said that's okay I'll wait and he stood at his computer for I swear at least 15 to 20 minutes I thought he was working but it looked like when I could see the screen he was playing some kind of a game . It took him that long to ring up a receipt for me. And he told me I could pay it I told him I'll pay it after I have my copies . Like a normal person. He had to put paper in the large copier and he was running the copies one at a time instead of five at a time . I had two large sheets I needed five copies of each one and that took him at least 20 minutes . In the middle of working on that he left to take care of another customer I was quite angry by this point . Another two customers came up even though there was a young girl and a young boy and this Eric was a young boy there to handle the other customers and that time I interjected and said he's supposed to be helping me . He turned around and went back to work on my copies . By the time it got done I had been there an hour ! To get a copy of two 8x10 sheets and five copies of the large sheets I had and I had two sheets of 12 copies all together took me over an hour . There was no one in the store working or customers and this is Monday afternoon ! That storm must be closing . It needs to close whoever's managing it is terrible to have these kids that look like they're all in high school running the whole store . I had to give it a star but I'd give it a minus five and I would fire this kid who just piddled and played instead of doing his job . ​ ​ rude​ read more

I have used the print department numerous times to bind notebooks for our homeschool that I have purchased and printed myself. This time my order was bound incorrectly and the store called to explain the situation. Without being asked, the store manager then proceeded to purchase the digital file himself so they could reprint and rebind according to how I wanted. That was not a cheap digital file. When I went to pick up the order they did not charge me for the binding either. This is top notch customer service which is extremely hard to find these days! Use the print department!!! read more

Office Max In Olathe Lauren was amazing in the Print Department. She Loves what She Does. Very Professional and Creative. Always Consistent in Completing My Orders. A Model Employee and a definite Asset to The 119th Olathe Location. I received Positive Input from Yelp. Most Viewed Comment Section of 2023. Thanks for a Great Job and Well Done. Five Plus Stars. Please Continue your Magnificent Customer Service and Keep Spreading Your Passion to work and Great Work Ethics. Thanks to you more Business coming to your Location: Sale 6374-4-4320-652567-22.12.2 read more

Once again this OfficeMax is the WORST AT customer service! I walk in and there is NO ONE else at the print center so I ask the guy behind the counter if he can print out two prints for me and he tells me two hours! Now I would understand if it was big order but I know from Experience that it literally takes two minutes to pull the email up and to hit the print tab! So I ask to speak with the manager and he tells me the same thing that they have all these big orders. So what your telling me is the two copies need to wait behind the orders of hundreds! We are talking about two minutes of your time and I explained they were for a job that I needed now. Please... this is ridiculous! Two minutes of your time! What BS! read more

This store is always a mess. Today I placed an online order for curbside pickup. I got a text saying that my order was ready. I get there and they can't find my order. After 10 minutes of searching, they found it. No apologies. read more

I generally come here for their fax or copy service, but if I am wondering the store in need of something else the staff is always very helpful and friendly in helping me locate what I need. They are also great in helping with any questions I may have. The store is very clean and well organized. Like I said I generally use the fax/copy service and give a huge thumbs up to this portion of the store. The employees who work in this area are always very helpful. They quickly assist you and take care of any needs so you do not have long waits. They are always exceptionally friendly. read more

The products and selection suck in comparison to Office Depot and Staples, but they do seem to have really interested customer service folks. I never have to ask for help, and answers to questions unknown are always researched. the rewards program here is much much better than Office Depot's read more

Mention of being a FedEx shipper yet they do not have any fedex shipping supplies. Was told to go to the entrance to the fedex box and look there for supplies. Nothing but labels. Very disappointing. They have really went downhill since the merger with Office Depot. read more

I was in another Office Max location and they sent me over to this store in Olathe to complete my order. They had called ahead to make sure that my item was in stock at their store. When I got there, I was helped by Rick, who I believe is a manager there, he went out of his way to help me out. It's rare to get customer service like I did from this young man. I don't live anywhere near this store, but if I ever have any needs, I will gladly drive all the way out there because of the level of service I received. If you are reading this, I hope this send you out to their store. I wish Rick all the best and hope that corporate recognizes this young man for his efforts. read more

They couldn't ever seem to follow up as promised or get our printing orders correct (part of the problem is due to too much staff turn over). We'd place an order and 2 weeks would go by with no contact, only for us to call and have them state they had no record of our order. Was put off that when the manager became involved she didn't bother to apologize or seem to care. read more