1. Pckc Computer Repair

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Kansas City, KS

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4 years ago

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TXK Repair Services

TXK Repair Services

(21 reviews)

My experience was great! My phone was acting really weird and then locked up. When I tried to reset…read moreit I couldn't get it to reset. Kevin worked on it for about 10 minutes and now it's working better than before. He didn't charge me anything for the time he spent. He is now replacing the battery in an old, but very usable laptop. He'll get all of my electronics repair business from now on. I'll also go back for a newer used phone which he also has available..

Completely unprofessional and broke my SIM reader during a simple battery replacement…read more I brought my phone here specifically to have the battery and the charging port replaced. The phone worked perfectly fine otherwise; because the charging port was loose, I had simply been using a wireless charger for over a year, and I just wanted a fresh battery that held a charge longer. While they had my phone, they called me to claim my storage was full and asked if they could delete some of my games. I asked why they were even accessing my internal storage for a strictly physical hardware repair, and the woman immediately got very defensive. I explicitly told them to just do the work I requested. They then sent me photos claiming to show "water damage" on an internal chip. However, the photos showed absolutely no identifying details--no IMEI number or serial number--so I have no way of knowing if those pictures even came from my actual device. When I picked up my phone, it immediately showed a "Not Connected to Network" error. I pulled out the SIM tray and discovered my physical SIM card wasn't even in its slot; it was just floating loose on top of the tray. I have tried to re-seat the SIM card properly into the tray slot seven different times. Every single time I slide the tray back into the phone, something inside catches the card and forces it out of place, causing it to come unseated and lose network connection. When I called to report that my network connection and SIM reader were broken by their technicians, they casually just told me to bring it back. I am incredibly frustrated by the lack of professionalism, the unauthorized access to my storage, and the fact that a simple battery swap resulted in a phone that now cannot connect to a cellular network. Avoid this place. UPDATE they would claim no responsibility for anything. They said my phone was like that when it came in which is a gd lie. They know it and it know it. Better business bureau and Missouri Attorney General office is my next step after flooding the internet with this review. 2nd Update Took my phone to another repair shop who discovered that not on my had they broke the antenna inside so it could not make calls or messages, the battery they supposedly replaced is either faulty or they damaged it too. It will not charge above 1% on either a wireless or a direct cord connection and it gets extremely hot. Too hot to touch so ihad to unplug it to prevent a possible explosion of the battery. I ended up having to buy a new phone for $1299 because of their horrible service. They got pissed because I called them out on going through my phone so I guess they decided to get back. Look who's laughing now. I can afford a new phone. They're going to have to deal with the attorney general's office and the better business bureau as I have filled complaints with both. Plus they can deal with the loss of business from my reviews posted on TRUSTPILOT, YELP, GOOGLE,NEXT DOOR. People do look at reviews. As soon as I find more places to post reviews I will be doing so. So there TXK.

IResQ - Technician working on a repair

IResQ

(55 reviews)

$$

Update to my previous review:…read more Well, I have to say that this company went to great lengths to make me a happy customer! After calling and complaining about my iPhone that was returned to me and wouldn't even turn on, I received a call from the company asking if I would please send my phone back in for someone else to check it. I was told that if they determined it could not be repaired, they would send me another iPhone at no charge. So I sent it back and in a few days received a call saying that my phone could not be repaired and a replacement would be sent. About a week later, I received a new working phone! It took a good bit of time, but in the end, Iresq went out of their way to make me a satisfied customer. I'm very pleased and would use them again! The next time my phone goes for a swim, I'm sending it in to them right away!

This company would not give me a refund for work never completed. They require prepayment and when…read moreI decided not to move ahead they refused to give me a refund. I called 5 times and was told on all separate accounts that a manager would call me back because they changed accounting systems and only a manager access the old system. I never once received a call back. After calling again three years later, I finally got an email saying too much time has passed and they will not refund me. How can they keep someone's money for a service never provided? This is illegal in many states and the business is suppose to report unearned revenue to the state or refund the customer. It's blatant robbery. Awful customer service!

Pckc Computer Repair - itservices - Updated October 2026

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