We ended up not giving them any business because my laptop was too far gone. But Albert was just wonderful, with terrifically useful information and advice. We've used them before and were always pleased, too. read more

BEWARE!! they didn't fabricate needed repairs, he told us he broke a part while fixing the screen!! Unfortunately, they wanted us to pay for it! I explained my husband's a disabled Veteran and relies on his laptop, didnt matter. Cost of the total repair was over the value so I left it there to avoid conflict. Horrible way to run a business. read more

12/13/24: This is 2nd time since 12/2/24 I needed to replace this cable or that. As before, Josh was super helpful and-ddd reassuring. He is the face of customer deLIGHT which is highest level of customer satisaction, to my way of thinking. Thank you for having super-knowledgeable, reassuring tech to help your customers relax a bit and believe we'll manage fine once home / back at office. Thank you, Josh; you remain my tech hero! Appreciatively, Julie R. read more

I came here to get my Wii fixed (i know its a dinosaur don't judge me) . The tech here were very transparent and helpful! I was given the option to fix my wii or purchase another for a lower cost. You can't beat that deal! I will be going back to recycle my e-waste! Thanks for the help!! read more

Very helpful and friendly. They were very knowledgeable you could tell. I highly recommend.

Highly disappointed in the quality of service. Doesn't care to listen to customer. Acts on own interests. Takes your money, then leaves you to resolve your own problems. Piss off. read more

My husband and I have been clients of B.E. Tek for years, and they have always done good work for us. But I have to tell you about the GREAT job they just did for me! I was one of "those" people who procrastinated in updating from Windows 7 to Windows 10 on my laptop. Since I use it where I teach, I never could find a convenient time to drop it off and be without it. I finally had a couple of days I knew I wouldn't be at school, so I brought it in. I was prepared for a pretty high estimate, or for them to tell me they couldn't do it, but Chris was so positive and kind and reassured me that it wouldn't be as much as I thought, and they could, indeed, do it in the time allotted. So I brought it in on Thursday evening, and I know for a fact they had many other devices to work on, because other staff members attended to three other customers just in the time I was there. They said they'd do the best they could in getting in back to me as soon as possible (I didn't pay for express service), and they knew I needed it by Monday. Trent was very reassuring and kind and said they'd take good care of my laptop; they'd even run the basic diagnostics while they were working on it. They were as good as their word! They called the very next evening, at 5 pm on Friday, and I was able to pick it up and have been using it this weekend getting ready for Monday. My laptop is all updated and running smoothly, and all my files and apps were still in place. What great service, at a great price, with great results! Thank you to all the guys at B.E. Tek! read more

July 3rd, 2020: I paid $1200 for a Dell Alienware 17 R4 laptop from B.E. Tek located at 7320 Wornall Rd, Kansas City, MO 64114 December 14th, 2020: the laptop ceased functioning and was taken back to B.E. Tek. I was later informed over the phone that the motherboard was faulty and that it was not worth the cost to replace it. Instead of offering me a refund or store credit, Chris told me the best that he could do for me would be to sell off the parts and give me 100% of the proceeds from the sale. He estimated this to be about $400. Dec. 21st , 2020: I heard nothing back from the B. E. Tek for a week, so I reached out to them via email regarding the progress of the sale of my laptop. Jan 05, 2021 12:51:12 PST: B. E. Tek listed the laptop on Ebay for $699.99 without RAM or hard drives January 7th: Having received no response to my email, I sent another email enquiring about the details of the sale of my laptop and enquiring when I could come get the data that was retrieved from the hard drive January 8th: I received a response telling me that the laptop was now listed for sale for 500 dollars and that I can come get my data at any time. I responded by asking for a link to the listing so that I might be able to see if it was in fact for sale for 500 dollars and know if/when it sold. No Response to that question was immediately given. January 9th: Another email was sent. No response until the 11th of January. January 11th: I received an email with a response to my question and a link to the listing of the laptop. A listing that I was told I would receive 100% of the proceeds from, but was told it was 400 dollars, then 500 dollars, and then , upon seeing the listing, I discovered that it is actually listed for $699.99. Additionally, the listing does not include the hard drives or the RAM, which I can only assume will also be sold. No attempt to bring the sale of these items to my attention had been made. https://www.ebay.com/itm/Alienware-17-R4-17-3-QHD-i7-7820HK-GTX-1080-GDDR5X-Bad-Motherboard-AS-IS/233838680371?epid=2256001547&hash=item3671df1933:g:JwUAAOSwRYZf6jzu February 11th: No progress has been made regarding the sale of my laptop. This time line has been submitted to the owner of B.E. Tek to review. In summary, I bought a laptop in good faith that later failed after 5 months. The vendor wouldn't offer a refund or store credit but offered to sell it for me and give me 100% of the proceeds. The proceeds were estimated be $400. After it was listed, I was told it was listed for $500. Upon viewing the listing, I learned that it was actually listed at $699.99. Additionally, the listing does not include the hard drives or the RAM, which I can only assume will also be sold in a similar manner. read more

These people are fantastic. They figured out the problem within a minute, and it fixed this computer that another company couldn't figure out. They did it while I waited . I am definitely going back. Love this place! read more

I'm so impressed with this place. Good prices. Super helpful. Fast service. They have even done service for my parents in their 80s and aren't tech savvy. Most shops don't act like that and I appreciate that. This is the only computer shop I truly trust in the area. read more

We have purchased multiple computers from these guys as well as tons of supporting hardware to keep our shop running, great prices, great service and a big shout out to Keith for all he does! read more

Go nowhere else for your home computing needs. Chris and his staff are the best in the city. Chris has the patience of a Saint! Dave A. read more

Very knowledgeable and always has the parts I need in a pinch. Good on advising repairs and fixes for almost any computer problem from hardware to software read more

My current & past CPU's were purchased here. And recently the Nexus 7 that came with my Google Fiber quit charging. I thought it was a goner. Took it to them, they even had the part in stock, fixed it in two days. Prompt, pleasant service. They also recycle dead CPU's, including hauling it in from my car. I really love this place. Small, local, smart & friendly. read more

I dropped off my laptop last Saturday. It took 4 days for my laptop to get fixed. I was told the laptop will be fixed in 3-5 days or less. I received a call yesterday and was told through a voicemail that my laptop was ready to pick up, so I picked up the laptop today. The person I spoke to was courteous and friendly. I'll do service with them again. read more

BE Tek is great. Excellent and honest service and prices. Excellent refurbished choices. Been going there for years.

I recently had a PC issue that I couldn't resolve myself. I drive by B E Tek all of the time and it's in our neighborhood, so it seemed a no-brainer to take my PC there. Drop off was quick and easy. I was able to explain my issue, get a service ticket written up, and an estimate on repair time, in about five minutes! Even though they said they were running about 7-10 days for repairs, I received a call only a few days after dropping my PC off. Although the tech was difficult to understand, it confirmed what I'd already suspected was wrong with my PC but couldn't fix and he spelled out what and how much it would take to fix it. I told them that, given the age of the PC, it wasn't worth spending the amount it would cost to repair. I picked up my PC later that afternoon and was pleased that having the tech run diagnostics on it only cost me $30. I was even more pleased when the employee (owner?) who checked me out carried the PC out to my car for me. If I had similar issues with future PCs, I would not hesitate to take it to B E Tek. They seem to be quick, courteous, and competent. Most of all, they don't charge an outrageous fee to have a technician check out your machine. If I had one piece of advice, it's to be careful exiting the parking lot. Wornall Road is a busy thoroughfare with many cars driving too fast and you really have to pull out far to make sure it's clear to exit the parking lot! read more

Although there was a blip between what I was told in dropping off my computer for repair (I would receive a phone call estimate and that the cost of diagnosing the problem would be waved if work done) and the fact that no one called me with the estimate and the work was done anyway, the man who assisted me (owner?) when I called and then picked up my computer a few days later was very kind and apologized for no phone call estimate, waved the diagnostic fee as initially stated, cleaned up the computer so it was nice and shiny, and even loaded it in the trunk for me. And the computer works great (and he told me with my ok they would recycle the old part) so I'm a happy camper. read more

I stopped by to see if I could get a diagnostic test run as my computer kept freezing up. I was told they could do that in a couple of days. I returned with the computer the following morning and was told by the guy with 2 black earrings that the guy I spoke with the day before didn't know what he was talking about and there were 20 computers ahead of me and it would be at least 10 days before they could look at my computer. This guy was rude, abrupt and obviously didn't care about my business. Won't be returning. read more

This is my "go to" place whenever I have computer issues. I have been using this company for several years. These guys are knowledgeable and professional. They are often able to quickly identify a fix and "fix it" while I wait. If I need to leave my computer, I have found this team to be timely in notifying me of the problem and cost to fix. The cost for the service and parts is always very reasonable. I would definitely recommend BE Tek... read more

I'm working from home and getting adapted to the changes, and yesterday, out of the blue, I was scheduled to work overtime, and couldn't even get on to log in. My laptop died. Wouldn't power on. So, I called my trusted computer guys that I have been using for the last 25 years, and they assured me they had everything I needed, and to bring my laptop over and they would set me up with another one and make sure I could still work from home. They transferred all my data to the laptop I bought, and now I have a newer laptop, a dock, wireless keyboard and mouse, headset and microphone, and two monitors. They stayed late after closing time to get the data transferred, since I work on Sunday and needed to be up and running, and Chris stepped me through setting up everything and how to connect it all when I got home. So I'm applauding BE Tech, and shouting out to anyone who needs honest, reliable and reasonably priced assistance with their computer needs, that these guys are amazing. The owner is Chris, and he's been on Wornall in Waldo for 26 years. I've been using them for 25 years, and we have bought all my computers from them since then. Never had a single problem with anything I have purchased there. Oh...also, my "new" equipment is reconditioned, and the cost was at least half of what I would have spent at Best Buy or another computer store. Absolutely amazing service and product. Small little shop with very knowledgeable and friendly employees. They truly understand what you need and are always glad to help. Happy camper here. I'm up and running, and could not have done it without BE Tech. Thank you! read more

Took my iPhone in to look at the charging port. My phone would jump in and out of charge mode when charging. $30.00 diagnose fee to look at the phone. They looked at the phone while I waited. Literally 3 minutes later my phone was fixed. Said they cleaned out the charging port full of "pocket lint", which is a common problem apparently. Phone now will charge like new. Only issue for the five star review was the $30.00 cost for 3 minutes of work. Seemed the margin for labor was a bit steep for the work involved. Can't complain too much though, phone works and saved a trip to the Apple Store and its long lines. read more

Their website is horribly misleading. It says they work on both Nintendo Wii and Apple iPod. When I showed up with both, they told me they no longer worked on them and it was foolish to ask. They were very rude about it. While I was waiting in line to be dissapointed, they informed another customer they lost his computer, had no idea where it was, but it was "probably" around there somewhere, could he come back sometime next week? Seriously? read more