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Stilwell, KS

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Alt Computers

5.0 (8 reviews)
Closed • 10:00 am - 6:00 pm

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Device Pitstop - Overland Park

Device Pitstop - Overland Park

(8 reviews)

The new manager and the crew helped me when I shattered my phone. They provided me with a brand new…read morecell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help.

I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to…read moreknow their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be

Computer Medics of Kansas City

Computer Medics of Kansas City

(4 reviews)

Robert is great! I'm technology challenged and he's always so patient with me. It's a pleasure…read moredoing business with him!

My wife called this company, and the tech came over. They apparently were at the home and worked…read morefor 45 min. During this time, this "tech" said that my wife needed to get an external video card, then showed her a GT 1030 on Amazon. When I got home, I removed the graphics card in her computer, and put it in mine, it worked fine. She texted him, and told her that there was no way I was able to do this, as the video card is soldered in. I looked at the picture she sent me, and it looks like this tech was "testing" off of the onboard video card, and he pointed to the back of the computer where a graphics card would go. Somehow in the hour that the tech said he looked at her computer, he somehow didn't look at the entire glass side of the computer and didn't see there is already a GTX 4070 graphics card in there. As she was asking more questions he sent back, "I can see that your looking for a way out / to not to have to pay for my x1 hour service call x2 Comments... I don't care who you would have called / no one would cary every possible video card to be compatible with every PC. 2nd / At this point 1 am simply going to 'wave' my x1 hour minimum fee, so you can find somebody else to troubleshoot the problem... Good luck and hope you find a solution to your PC's video problems..." I've not had a service person be so rude, after not even trying to do their job. There is a difference between looking not pay for something and getting what you pay for. I ended up taking my wife's computer elsewhere. They were able to diagnose that the motherboard was bad, replaced it, and everything was working by the next day. I will not ever be bringing my computer to this company, and letting anyone I know, not to do business here.

IResQ - Technician working on a repair

IResQ

(55 reviews)

$$

Update to my previous review:…read more Well, I have to say that this company went to great lengths to make me a happy customer! After calling and complaining about my iPhone that was returned to me and wouldn't even turn on, I received a call from the company asking if I would please send my phone back in for someone else to check it. I was told that if they determined it could not be repaired, they would send me another iPhone at no charge. So I sent it back and in a few days received a call saying that my phone could not be repaired and a replacement would be sent. About a week later, I received a new working phone! It took a good bit of time, but in the end, Iresq went out of their way to make me a satisfied customer. I'm very pleased and would use them again! The next time my phone goes for a swim, I'm sending it in to them right away!

This company would not give me a refund for work never completed. They require prepayment and when…read moreI decided not to move ahead they refused to give me a refund. I called 5 times and was told on all separate accounts that a manager would call me back because they changed accounting systems and only a manager access the old system. I never once received a call back. After calling again three years later, I finally got an email saying too much time has passed and they will not refund me. How can they keep someone's money for a service never provided? This is illegal in many states and the business is suppose to report unearned revenue to the state or refund the customer. It's blatant robbery. Awful customer service!

TXK Repair Services

TXK Repair Services

(20 reviews)

My experience was great! My phone was acting really weird and then locked up. When I tried to reset…read moreit I couldn't get it to reset. Kevin worked on it for about 10 minutes and now it's working better than before. He didn't charge me anything for the time he spent. He is now replacing the battery in an old, but very usable laptop. He'll get all of my electronics repair business from now on. I'll also go back for a newer used phone which he also has available..

Completely unprofessional and broke my SIM reader during a simple battery replacement…read more I brought my phone here specifically to have the battery and the charging port replaced. The phone worked perfectly fine otherwise; because the charging port was loose, I had simply been using a wireless charger for over a year, and I just wanted a fresh battery that held a charge longer. While they had my phone, they called me to claim my storage was full and asked if they could delete some of my games. I asked why they were even accessing my internal storage for a strictly physical hardware repair, and the woman immediately got very defensive. I explicitly told them to just do the work I requested. They then sent me photos claiming to show "water damage" on an internal chip. However, the photos showed absolutely no identifying details--no IMEI number or serial number--so I have no way of knowing if those pictures even came from my actual device. When I picked up my phone, it immediately showed a "Not Connected to Network" error. I pulled out the SIM tray and discovered my physical SIM card wasn't even in its slot; it was just floating loose on top of the tray. I have tried to re-seat the SIM card properly into the tray slot seven different times. Every single time I slide the tray back into the phone, something inside catches the card and forces it out of place, causing it to come unseated and lose network connection. When I called to report that my network connection and SIM reader were broken by their technicians, they casually just told me to bring it back. I am incredibly frustrated by the lack of professionalism, the unauthorized access to my storage, and the fact that a simple battery swap resulted in a phone that now cannot connect to a cellular network. Avoid this place. UPDATE they would claim no responsibility for anything. They said my phone was like that when it came in which is a gd lie. They know it and it know it. Better business bureau and Missouri Attorney General office is my next step after flooding the internet with this review. 2nd Update Took my phone to another repair shop who discovered that not on my had they broke the antenna inside so it could not make calls or messages, the battery they supposedly replaced is either faulty or they damaged it too. It will not charge above 1% on either a wireless or a direct cord connection and it gets extremely hot. Too hot to touch so ihad to unplug it to prevent a possible explosion of the battery. I ended up having to buy a new phone for $1299 because of their horrible service. They got pissed because I called them out on going through my phone so I guess they decided to get back. Look who's laughing now. I can afford a new phone. They're going to have to deal with the attorney general's office and the better business bureau as I have filled complaints with both. Plus they can deal with the loss of business from my reviews posted on TRUSTPILOT, YELP, GOOGLE,NEXT DOOR. People do look at reviews. As soon as I find more places to post reviews I will be doing so. So there TXK.

Alt Computers - itservices - Updated November 2026

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