On the 23rd of December, my sister and I collectively spent 4 hours on the phone with T-Mobile support trying to activate the new/required SIM card on our mother's phone. All they did was confuse the issue even more. I think it's safe to say we will literally never do that ever again.
We arrived at this T-Mobile location December 26th about 30 minutes before they opened. Mercifully, they opened a little early. There were many other people there, but everyone was filed in and attended to in a reasonable amount of time. All the staff were wearing masks and everyone was social distancing.
We were assigned to be assisted by Holly. Holly simultaneously fixed all 4 phones (including mom's phone) we had to switch over in about 30 minutes time. My experience can only speak to this single individual and she seriously saved the day. I wish she could receive a bonus or commission from helping us. read more