They used to have good service at the Overland Park KS store, but no more. They wont give you tech support in store with your phone at all. I also got the basic cable package, but customer service is so bad, the only things I have figured out I did on my own. I am retired and disabled. Their customer service personnel have been very rude, or just unwilling to even try to help. I am paying for stuff I can't use. Sometimes it wants you to pay more money to watch a program. If you try accessing it 3 times, it might let you watch it at no additional cost. They don't tell you that. They don't tell you lots of things, and no manual provided. I am cancelling Spectrum. Found a good deal at the AT&T store. read more

Horrible - making customers wait behind Mobil phone customers. should've been able to just leave the boxes on the counter and have them scanned in. It would take two minutes. And the manager there or the read more

Dealt with being overcharged and attempted to go to the store to not get a robot response and they don't do customer service. On top of that they don't carry physical copies of the terms of agreement and will not print one. Between changing peoples rates and charging for non used services spectrum really is a scummy company. Will definitely take my business to google after horrible experiences time and time again. read more

Terrible service. I saw 4 employees and only two were with customers and I waited for almost an hour. No help I ended up leaving. All I needed to was return my equipment it shouldn't take hours to do so. read more

They have seven or eight service stations at this location and never more than one or two representatives working. It's worse than going to the DMV. read more

Promised a rate, pulled that rate after a month, wouldn't stand behind it after 2-3 hours of talking nicely to four different departments. Bait and switch company. read more

The worst service of any retail store in the USA. 20 people waiting 2 workers. Was told by one of the employees that manager and asst. Manager in back. They helped one person and went to back room. Come on Spectrum!! read more

Would give a 0 star if possible. Talked to a spectrum agent and was told to go into a store. Waited for 2.5 hours. I was there for so long my name got taken off the board which shows you where you are in line. After I noticed 6 people get helped that came in after me I talked to the manager that said since my name was no longer on the board they couldn't help me and told me I needed to call spectrum. They refused to let me return the equipment I was trying to return. I left at 6:15 (they close at 6) and there were still 21 people waiting to be helped. PLEASE PLEASE PLEASE do not go here. It's 1000x easier to call. This place is by far worse than a DMV!!! read more

If I could give no stars I would. Spectrum has not once but twice upped my prices without proper notification. The incompetent workers they provide do not know what they are talking about or cannot speak proper English to notify you. My bill was increased from $60-$80 with no notification. When you call to cancel they take you through hell and back. Then proceeded to charge me $80 for 5 days of internet. I have already got 5 of my friends to discontinue service and will continue to make it my mission to run away business. I would NEVER recommend spectrum to anyone. Did I also mention they have constant outages? We were out of internet for a week with no change in monthly bill because remember they DO NOT prorate or refund. I will happily spend the same amount at any other place but here! read more

I went in the store in the middle of the day and there was 10 customers and ONLY one worker! Terribly understaffed.

Poor installation Too many outages Not enough bandwidth for popular events Their performance during the Olympics was pitiable read more

Only reason I got spectrum is because of the price. After using spectrum i like the service and i never have problems but Now the price every month is outrageous. Literally costs more than my Evergy bill now. If I can't get the price I was originally paying for from day 1 then I will go to a different service read more

We were frequently dealing with internet outages the past few years and prices were continually climbing.

Spectrum wireless and cable company retail location. This is a new retail location selling Internet, phone (landline and wireless), cable TV, local stations, etc. Business customers are served through sales people you must contact through the spectrum web site. This location comes staffed with folks ready to calm you down when you are angry, and willing to help you. Priceless. They efficiently handle folks that come in, register on a tablet, and get their issues, sales, questions, and whatnot resolved. I came in, because I am a business customer and was routed here by both my sales rep and the install tech support. When my new services was installed, I received an unwanted "free" spectrum WiFi set of devices that allows customers of Spectrum to connect to the Spectrum network. What do I need that for in my office? I was told to return it to a retail location. If you have ever received equipment from a cable company, you know that even if you don't use it, you are responsible for it at an unreasonable replacement cost, when the time comes to turn it back in. Well, needless to say, I don't want to remember that this equipment is sitting in a drawer some day, so I spent some time trying to figure out how to get it turned in. After several unsuccessful calls to installation and tech support, I was told by my sales rep to drop it at a retail store. Because I'd already been bounced around a bit, including jumping from the old location to this one, and a number of other mishaps unrelated to Spectrum in getting my new office established, I came in somewhat hot. I was immediately told by a sales associate that the equipment shouldn't be returned there. Ok. Only one thing registered in my brain; that you probably can't turn the equipment in by throwing it at someone's head. The dude could clearly see I was a tad off my rocker, and immediately started to tell me my options. He could absolutely accept the equipment and give me a receipt, but could not change my account to remove a service because he didn't have access to business accounts. Well, wait. That's what I need. I didn't want any changes to my account, and I wanted to turn in this worthless $600 pile of shrink wrapped equipment left in my office. So, yeah! Let's do "that!" He scanned a couple bar codes, gave me a receipt, and let me go my merry way with a smile. In all, I spent very little time there and left satisfied. So yeah. Spectrum... it's nice doing business with you :-) read more

Spectrum - Store front. - Internet Service Providers Near Me - Overland Park, Kansas

Would give this place a zero if possible! Avoid like the plague, we did a business VOIP with them and was promised that it would be the greatest thing on earth. We almost lost our business- because the phones would never work, lost $50,000 of business in peak season. Customer service is a joke and management is a scam. Then they had the guts to bill us for another month or take us to court. We also had cell phones with them at the same time and could never get service even in our own home. They act like they are the kings of great business and service- but are a toilet bowl. Avoid them at all cost. Don't waste your time to try and get help. One more thing - try and find their home office online. You can't! read more

Poor business practices, and this is coming from someone with a business degree. Cons: They don't value their customers, double their rates randomly, won't let you leave, poor internet quality, and they will even put a lock on your number so you can't change to a different service. I will never use Spectrum again. Pros: I got nothing. Would not recommend. read more

Every month we dispute the bill because they charge for two boxes when we only have one. They say they'll correct it and credit us but they never do. Now they send us a bill with not only the two boxes but they've added a "Latino view" charge that we never wanted. Monthly bill for TV and internet is now over $260. Cancelling service if we can get someone to respond to us. read more

They keep raising the bill and constantly have outages in my area. I called to cancel today, 8 days into my next billing, and they are charging the full amount $89.99 for their crapy internet service. They do not prorate when you cancel service. I would not recommend this service to anyone. read more

I have never reviewed anything until now. Absolutely the worst internet service I've ever had. Goes out at least twice a day. Today it's stop working at least 4 times so far and it's not even noon. I will be returning their equipment as soon as I get something else in place. read more

I am not in the habit of writing poison reviews, so I am saddened to report that I must give Spectrum only one star for both their overall service and for this store in particular. I finally switched my internet service provider after a particularly bad set of outages, for which they offered no apology or compensation when they had to come out multiple times to fix it. I called the main number on their website to cancel my service. The woman on the other end spent a lot of time trying to convince me to stay, of course, but eventually said she'd cancel my account. However, she did not actually do so, and Spectrum billed me for an additional two months. When I called to rectify this error, Spectrum's fine crew told me over and over that there was no record of my call two months earlier, and they could do nothing for me. When I came to the store to return equipment, I cooled my heels for nearly 45 minutes watching three unfriendly associates work with absolutely no urgency despite a room full of waiting customers. The waiting area was also quite dirty. The whole experience was less joyful than the DMV. Goodbye, Spectrum, I won't miss you. read more

You guys have got to be the worst internet provider. I feel like I don't have internet half the month due to it constantly being down. I also have had internet for over 2 days now and have to work to pay my bill. Get someone out there that knows what they are doing and fix your internet! read more

Worst internet company in the world. 50+ recorded outtages on a daily basis. They don't remove old lines from the apartment causing constant outtages while charging 200$ a month. Switching to fiber ASAP. YALL SUCK read more

I mean besides the worst customer service ever they tried to put a no release on my business number!!!!!! That I had before I even went to them. I talked to them 4 separate times to get my number transferred to AT&T. Every time I called they told me something different. Call 1... wait 72 hours...? Call 2.... Wait another 24 hours... call 3 turn your phone off then back on. Nothing they said even made sense. This is after I had the worst service at this location. Chick with the heavy blonde chunk in your hair I'm talking about you. I'm not a person to leave reviews but this was absolutely insane. I would rather stick my hand in a blender than ever use this company. read more

I don't have Spectrum but they have my phone number on an account that doesn't belong to me and will not remove it. I was told to just block their number so I wouldn't get phone calls and texts. read more

I've been a customer for 30 years with Spectrum & the service hasn't gotten any better, in fact it's worst now...Why do I keep it ( you ask) the hassle of changing process is a hassle!! I really need to get rid of spectrum service. read more

Use someone else, ANYONE ELSE. I got a bill 3 months after canceling my service for $178 for 4 days of service. Apparently, I had canceled just after the monthly service cycle had begun. They admit that this is truly the case and having spoken with regular representatives as well as "supervisors" no one is able to fix this. They are unable and unwilling. They just simply state "this is our policy." What an awful way to conduct a business. This is one of many reasons why people continue to leave Spectrum, never to return. Hopefully new customers will read these reviews. read more

I was happy with Spectrum Cable and Internet until they raised my monthly rate from $164 monthly to $224 monthly (36.5 % increase). I decided to cut cable and move to You Tube TV for $72.99 per month. Returned my cable boxes (3) and my internet rate went from $29.99 a month to over $119 for 300mbs. Switched to Google Internet 1.0 and glad to be done with Spectrum. I Don't understand why cable companies run off happy and loyal customers! This is my 5th switch in 9 years in this home. Hopefully I've found a provider that will think twice about such a large increase! read more

Way to many stars here. Negative would be a better rating. We recently ended service on 4/8/2020 even though we were paid up through 4/18/2020. In an attempt to return our equipment on 4/13/2020, our local store indicated they do not accept the equipment and handed me a slip of paper with instructions to use UPS. Luckily the local UPS store was nearby. After being handled efficiently by the UPS store and receiving a receipt for the equipment that same day we thought all was well. About 4 days later, we received a bill for unreturned equipment! Ok, I thought the return has not yet arrived so I returned the bill with all the attached documentation - UPS tracking #, 3 serial numbers for the returned equipment and a note indicating our displeasure with them not allowing time for the return (not to mention it was paid for though 4/18). This is particularly troubling because we followed their process which prohibited us from giving it directly to them. Surely, they will receive all this documentation and after researching the UPS tracking would wipe out the charges. NOT!!! One week later (4/23/2020), we received a second notice that we owed the charges. Today (4/25) I pulled the UPS tracking and discovered that the shipment delivered to them on 4/15/2020! If that is true, why is the bill not removed? They now have been given documentation proving the equipment is in their possession yet they persist. The above saga along with their pitiful handling of our original cancellation request ( a whole other 1 star experience), will force me to bad mouth this company to any and all who will listen. Spectrum is a pathetic company. I would never call it a "service". read more

Well color me happy and frankly- surprised! I had a great experience here. Calling Spectrum's 1-800 number and trying to deal with their customer service people is frustrating and often infuriating. But this experience could not have been better! I easily booked an appointment online. All I needed was a remote control to replace one I'd lost and I was really scared that they were going to give me the runaround or charge me a bundle for it or try to sell me a bunch of other items that I didn't need. But instead they asked 'how many remotes do you need?' I said just one one and they opened a cabinet that had easily 100 remotes. They took one out and gave it to me, it even had the batteries included! Now getting it to match with my TV and cable box when I got home took a little bit longer and that required calling their 1-800 number which was mildly frustrating but not as awful as it sometimes is. Mostly I'm just really impressed with this store and all of the people working there- They were welcoming, super polite, and it was quick, easy, and painless! read more

If I could give zero stars I would. The service is absolute GARBAGE. MAKE SURE YOU CANCEL BEFORE THE 24th of the month or they will charge for another month entirely. We cancelled on the 25th and despite the billing cycle being from the 26-25 of the following month we still had to pay for the following month "because it's a monthly subscription." There are also NO MANAGERS available to talk to. Been waiting over a month for one to call me back. DO. NOT. GO. WITH. SPECTRUM. They also told us that if you have the 1000 internet they are only required to provide over 400 service so double check you're getting what you pay for. read more

Canceled my service over the phone. Was told on the phone there was a drop box to drop off my equipment or I could take it to UPS. There was not a drop box. Employees were extremely rude and unhelpful. Tried to send me to UPS. I was on my lunch hour and did not have time, thinking I was putting it in a Dropbox as I was told. The employees eventually took the equipment but basically called me a liar about dropping off equipment there. So glad I switched my service. read more

This rating does not apply to all of Spectrums services. It is only intended for Deandre who is the manager at 6921 W. 119th St. O.P., KS. My Church has Spectrum for various things, and as treasurer I was trying to furnish our 501 c3 status & MO & KS tax exemptions. I printed forms I didn't understand that they sent me so they suggested I go to store to have them help. Had to wait to see a rep and she didn't know how to do this either. Not her fault, probably just not properly trained. She directed me to her mgr., Deandre who didn't know how to do it either but he didn't blow me off, he figured it out for me. This guy needs to be cloned and put in charge of "git er done" might get better reviews. read more

I just moved to the area. Walked in to get information and was greeted by Tiffany. She was a little ridged and then would not answer any questions. Then when I approached her again trying to fully understand spectrum plans she said "I don't know I don't do sales". A greeter should be more friendly and able to at least answer basic questions regarding services. read more

This is by far the worst Internet company there is. Your customer service is garbage. Every time i need one if you its 2 hours on the phone. I can't believe i could pay you 10 hours ago and then my service just flat out doesn't work later that night for no reason. There is no inclement weather in my area but my service just cuts off. I will go out of my way to make sure i never use your company in the future and will forever recommend other services than yours. As soon as this term is over im moving locations solely because of your service. Worst company I've ever had the misfortune to deal with. read more

They had been charging us an additional $250/month because we hadn't "migrated" from Time Warner to Spectrum. No one ever told us this. I decided to get a mesh router instead of having two internet accounts. I bought a mesh router for $190 w/tax and it wasn't big enough. They have third party contractors come in and I was expecting them to fix our landline. I told the guy at the store that if call after I'd purchased a router. I never told l them I was ready right away for the new modem but instead of fixing my landline, they installed the new modem and cut off my husband's downstairs internet 1/2 hour before he was on telemedicine call. I went out and got a mesh router, I had the routers and cords, in matching plastic bags laid out when the guy finishing up inadvertent took one of the cables to one of the routers as I looked and the cable was gone. I hadn't done anymore than organized them. I filed a damage claim and eventually was told that the contractor didn't find it on his truck so it wasn't their fault. As disorganized as they are, they probably left the cable at another customer's house but we're out $190 because they didn't find it. I was talking to someone in damage claims named Kim I believe. She had what sounded like an Asian accent and I'm trying to tell her I don't know how to contact their 3rd party contractors but I shouldn't pay $190 because they took a cable. This woman started screaming and actually told me to shut up. I hung up on her and called back. In got the same answer but the woman was much nicer. Eventually she said the claim was closed and I can call the police or file a small claims suit which we plan on doing. Spectrum will increase your bill without telling you and they let people pay because they don't tell the person to "migrate over to spectrum"! Now that they're trying to get into the mobile phone business, they're going to be eviscerated on social media. When they rip people off repeatedly, no one will trust them with a mobile phone. That will be a major bust. I'm on social media everyday telling people about my problems. They're not trustworthy! As streaming becomes more popular, we don't need their boxes and karma has a way of hitting business hard. Go with anything else. read more

Finally done! I used them for WAY too long with horrible internet service. I would be the only one at my house using the Internet and it would still not work! In fact that is happening now. It is unusable! I'm using my phone internet now. I finally had enough and worked up the energy to deal with cancelling. I knew it would be difficult from other interactions I had with them. It was extremely difficult. They kept me loyal out of avoidance of the hassle they would give to end it instead of by treating me well. A good company should be easy to cancel because they know people stay because of the value they get. The spectrum rep tried to give me another "deal". I know how that goes. They will raise my rate on that "deal" in a couple of months. I told him I wasn't happy with the service, it would stop working and disconnect in the middle of a show. He kept asking who I was going to use and telling me everything out there was worse than them. It felt like a bad breakup from and emotionally abusive boyfriend. Gaslighting. I told him I was cancelling because he's making it so difficult to cancel. Even that didn't stop him. I wanted to get mad at him but I told him I know he's being paid to act like that. That didn't effect him either. I just said "the answer is no. This is my choice" like 10 times. He finally gave up and we moved on to logistics of disconnecting and returning the equipment. I told him to disconnect me on the last day of whatever I paid for. Hopefully he won't be low and charge me for another month. I'm already paying for the rest of this billing cycle even though I should be set up with another company in a few days. What difference does it makes? I've been paying for practically no internet service for about a year now. read more

DO NOT SIGN UP FOR SPECTRUM. I REPEAT... DO NOT SIGN UP FOR SPECTRUM. First off, Spectrum internet is a joke. We paid for top tier "Spectrum internet gig". However, we had many issues and as someone who was working from home during Covid, I was unable to be on Zoom conference calls 5 ft from the router. After many failed attempts from spectrum to fix said problem they informed us they only legally have to provide 400 Mbps. During the course of these issues we tried to reach out to a manager and were always informed a "manager" would call us. Needless to say, managers within spectrum do not exist because we never received a call. Second, Spectrums cancellation policy is complete dog sh**. We bought a new house and moved out on Jan 26th. We called ahead on Jan 12th to cancel. However, their customer service rep never informed us of the cancellation policy. According to Spectrum their months bill from the 25th and we needed to cancel on the 24th to not be billed for the following month. We were charged $151 for a full month even though we had service for a total of two days and spectrum has proof of equipment drop off. According to Spectrum and their sh** policy they threaten to send us to collections because we wouldn't pay for a whole month we didn't use. After many calls and attempts to speak with a manger to get this resolved. Spectrum finally reached out to us and told us because we did not say we wouldn't not like to be charged for the next month, we have to pay it. Obviously after looking at the reviews Spectrum is in dire need of the $150.00. With all of that being said, if you need more reliable internet and cable. Look somewhere else, even dial up internet would be faster than their "gig". DO NOT SIGN UP FOR SPECTRUM!!!!!!!!! read more

If you want your account double charged & then charged again for a third time this is the place to go!!! you want wifi that will only work on your tv but never your cellphone & laptop? this is the place to go!!!! you want them to lock you & themselves out of your account so bad they can't even break into it & then get charged for months because of something they did? this is the place!!! ive had spectrum for two years now & most the time i've spent selling them my arm & leg then using the wifi that doesn't even work :). i've called spectrum more times than i've ever called my mother. they ain't worth it go to AT&T & pay just $70 a month. read more

Literally charges you for services that they do not provide. Charging me for 13 days when I had service cut off on the 1st. #Shady #Unethicalcompany read more

say good bye! my mom has seen the light you didn't want to come down on her cable internet phone so she just did the basic cable and internet still high so now internet only. she liked coming in to pay her bill but no no ma'am what are you doing did you call before you came! no ma'am get back in your car do not approach the store! she was treated like a desease virus germ the only thing she wanted to do was pay her bill she's a senior citizen old ways of paying a bill my mom is alive and well no corona. but you are so afraid just close each location put your employees out of work because they do not care for the senior citizens. so i am going to show her how to pay online. read more