Shelby was the best!…read more I stopped by the T-Mobile store just needing help getting my number ported over, and Shelby made the process quick and effortless. I wasn't even buying a new phone or plan, but he still took the time to ask if I needed help with anything else and even showed me a few features on my phone I had questions about. He was patient, kind, and went above and beyond. This was hands-down the best service I've ever received in a cell phone store. I'm so glad I switched carriers -- thank you, Shelby!

In the store we were told we could have 4 lines for $100 but this is only if you give them your…read moredebit card or bank account. They did NOT disclose this at the store. Now the bill is $120/month for 4 lines even though we do autopay on a credit card. Credit cards are safer for consumers. Bank accounts and debit cards can get hacked and your $ depart. Buyer beware.

I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to…read moreknow their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be

The new manager and the crew helped me when I shattered my phone. They provided me with a brand new…read morecell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help.

The manager ( Esau) , was NOT helpful He tried to change…read morethings I didn't want changed on my account. He did not listen / he literally kept saying how ATT would be increasing my bill bc they can do that / He could've cared less about helping me and only wanted to shove extras down my throat. Incredibly frustrating and unprofessional. I'll be going to a different store IF I continue with ATT !

Ciro was very helpful in getting my Internet service, unfortunately he had the all too common…read moreexsperiance with the unhelpful customer service over the phone. Was unable to get service started that day.

I couldn't get my laptop top to start and was in a panic. Will was the best! Thank you, Will gir…read morehelping me!

The 2 guys there Will and Josh were very helpful I definitely didn't think my phone could be fixed…read moreand they assured me it could! My phone and all my data I thought I had lost is now all back! I 100% recommend this place!

I am very happy with the service I received at the 159th st AT&T location. I went to get an eSIM…read moreactivated on my new (refurbished) iPhone 15 pro max and Daniel, the store manager helped me. It was a quick and easy experience, he was very easy to talk to and got straight to the point, and I was out of the store with a new eSIM within 15 minutes!

I needed to switch back to AT&T for my wireless service from Mint mobile. I wasn't looking forward…read moreto having to go in person to get it done, but the service I received was great. I didn't catch the name of the associate who helped me (too much going on in my mind), but they were very congenial, knowledgeable, helpful, and very patient as I chatted with the rep from Mint mobile to assist in the network switchover. They made the experience very pleasant, and as someone with social anxiety, it was very much appreciated! Want to thank them for the smooth and painless experience! EDIT: The associate's name was Dalton. Thank you for the great service Dalton!

Spectrum wireless and cable company retail location. This is a new retail location selling…read moreInternet, phone (landline and wireless), cable TV, local stations, etc. Business customers are served through sales people you must contact through the spectrum web site. This location comes staffed with folks ready to calm you down when you are angry, and willing to help you. Priceless. They efficiently handle folks that come in, register on a tablet, and get their issues, sales, questions, and whatnot resolved. I came in, because I am a business customer and was routed here by both my sales rep and the install tech support. When my new services was installed, I received an unwanted "free" spectrum WiFi set of devices that allows customers of Spectrum to connect to the Spectrum network. What do I need that for in my office? I was told to return it to a retail location. If you have ever received equipment from a cable company, you know that even if you don't use it, you are responsible for it at an unreasonable replacement cost, when the time comes to turn it back in. Well, needless to say, I don't want to remember that this equipment is sitting in a drawer some day, so I spent some time trying to figure out how to get it turned in. After several unsuccessful calls to installation and tech support, I was told by my sales rep to drop it at a retail store. Because I'd already been bounced around a bit, including jumping from the old location to this one, and a number of other mishaps unrelated to Spectrum in getting my new office established, I came in somewhat hot. I was immediately told by a sales associate that the equipment shouldn't be returned there. Ok. Only one thing registered in my brain; that you probably can't turn the equipment in by throwing it at someone's head. The dude could clearly see I was a tad off my rocker, and immediately started to tell me my options. He could absolutely accept the equipment and give me a receipt, but could not change my account to remove a service because he didn't have access to business accounts. Well, wait. That's what I need. I didn't want any changes to my account, and I wanted to turn in this worthless $600 pile of shrink wrapped equipment left in my office. So, yeah! Let's do "that!" He scanned a couple bar codes, gave me a receipt, and let me go my merry way with a smile. In all, I spent very little time there and left satisfied. So yeah. Spectrum... it's nice doing business with you :-)

I called Spectrum in May 2026 to stop service for my 88 yr old mother because she passed away…read more Spectrum said they did not "see her in their system".... so I had to block them from stealing any more money from my mother's bank account. Not sure how Spectrum got my moms credit card, but yep, the next month, I had to cancel my now deceased mothers credit card to keep Spectrum from stealing. Spectrum won't give an email address for a paper trail to prove I canceled service. Now today I get a THREATENING LETTER & bill for June and July. DO NOT USE SPECTRUM--- they will NOT allow you to stop service EVER... not even when you DIE!!! I don't have time to grieve my mom because of companies like Spectrum that make this a full time job dealing with this crap.

I believe in getting credit when credit is due!…read more I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired.

we arrived and were told to wait at a table and someone would help us. 4 other people arrived…read moreafter and were helped right away. AND 3 employees were helping one woman customer. Reception needs a Better system. Store is always crowded so plan for that. I left and went to T mobile store.