Shelby was the best! I stopped by the T-Mobile store just needing help getting my number ported over, and Shelby made the process quick and effortless. I wasn't even buying a new phone or plan, but he still took the time to ask if I needed help with anything else and even showed me a few features on my phone I had questions about. He was patient, kind, and went above and beyond. This was hands-down the best service I've ever received in a cell phone store. I'm so glad I switched carriers -- thank you, Shelby! read more

In the store we were told we could have 4 lines for $100 but this is only if you give them your debit card or bank account. They did NOT disclose this at the store. Now the bill is $120/month for 4 lines even though we do autopay on a credit card. Credit cards are safer for consumers. Bank accounts and debit cards can get hacked and your $ depart. Buyer beware. read more

Everything the staff is rude they never have screen protectors there kind of like oh well attitude isn't cool. They there prices are crazy

I was flat out lied to by JaJuan employee number052! I went in to the store because my bill has been ridiculously high and explained that to him. He said he could put me on a new cheaper plan and that I qualified for $800 off a new phone. He wrote down what my bill would be in detail. My plan as he told me would be $60 plus $10 for my watch line and $18 for insurance. I got my first bill yesterday and it was $154! They are charging me $29 for my phone for 24 months which he told me I'd actually get a credit off $10 a month to reimburse me for the $200 I I put down. . $20 for my watch which he told me would be $10. He flat out lied about everything!!! I'm getting out of my plan and moving on to a different company. This is the second time I've been ripped off by T Mobile!! They must train their people to lie to get people stuck in a contract. read more

This place was so slow, the employees were so rude for no reason and couldn't provide any solutions to a simple sim card matter. We waited for 40 minutes, to which at least 4 different groups came in after me and they were all helped before I was. I'm frustrated and annoyed. read more

Worse T-mobile service I have experienced in a store. Walked in the door didn't get greeted. No organization at all how they manage their walk-ins. Sat and waited 15 minutes was not even acknowledged so I just left store and went to Best Buy to get the phone. I don't recommend ever going to this T-Mobile store. read more

I was there yesterday to get my phone lines switched from AT&T. Manager and her staff were so friendly to get the best deal possible. I felt like they went out of their way to help us. Best customer service I had any where in the recent times. Thanks to Lauren, Jared, Dom and manager Casey read more

I had already spent 2 hours on the phone trying to reconcile my Sprint bill and finally decided to just take it into a store. We called first and they said they would be able to help us. I waited a few min then talked to someone and they referred me to another person there that previously worked at Sprint. I was waiting for her and then another employee came up to help. I explained my issue to him and he said he'd have to take it up with their manager. There was a shift manager on duty but they wouldn't be able to help me. They said they would get in touch with me either Mon or Tue and big surprise it's Friday and I haven't heard anything. Back to the phone call with sprint. gave 2 stars just because the employee that promised to give me a phone call was very nice and meant well. read more

A girl working there tells me she is booked up till tomorrow so go another location. So I came back the next day at 1 pm and the same girl tells me the same thing. That she is booked till tomorrow. But try another location. She is telling everyone that comes in there that she cannot help them. How is she booked for the day? She doesn't have to wait on every single person that comes in there. Ok went to another location and it took me about half an hour to go in the store.. so I went in and got help immediately . The service was outstanding at the other location at 119 th. read more

Worst service ever. Tonight there was almost a fight because the employees of this store were being rude to two customers. I used to be a customer. Switching to AT&T. I've never seen anything like this. So unprofessional. read more

I rarely get time away from work to go to the store, so when my mom came to visit and I wanted to upgrade her phone we came to this T-mobile store at 135th St at 4 PM. The guys working here were OUTSTANDING!! Justin, Bea and their colleagues not only helped my mom find a phone that she could easily use, but they went through the applications, transferred all her info, were patient as we tried to remember iCloud passwords, demo'd the new Samsung phone for us and were just as nice as could be. Even though they closed at 5 PM and we were there well past that as they tried to Help us transfer data, they never once hurried us out. Most professional and nice cell company store I've ever been to. I really appreciate them because it is hard for me to leave the hospital most days and even harder to find a time outside work when my mom is around to get this done! Compare this to my visit to the sprint store near Prairie Fire on 135th several months ago. Waited for 15 min with no one asking me what I needed help with. I left. Thank you guys! read more

Excellent staff Jeffrey, Bea and others are courteous, knowledgeable and friendly. Purchasing a phone was easier than I thought possible. They answered all our questions in layman's terms. Looking forward to visiting in the future! read more

Great store with very friendly staff. Previous negative experience from other reviews must of been with prior staff. First class operation.

it is the worst T mobile store in the entire country, they don't care about customers and they don't give f**k bout u pr ur phone or ur interest I will never come back to those folks read more