I went to this store expecting to buy a new phone since mine had crashed a day earlier…read more Garrick helped me look at phones, explain their benefits and prices. He then looked at my phone and fixed it!! He was very nice, very helpful and very professional. I expect this young man to go far. I have been a customer of T-Mobile for nearly 20 years and this was by far the best customer service I've received. Thank you Garrick!

Horrible customer service and ridiculous wait times with appointment. My service has been horrible…read moresince I was forced to update to their SIM.

Brought my 82 year old mother and 79 year old father into store to upgrade her iphone. We had the…read morepleasure of working with Lee and he made this -what I thought was going to be a daunting task- the best experience ever! He was outgoing, thoughtful and had the best demeanor working with me and my elder parents. He took his time and explained everything, and didn't rush us. He provided what every employer would desire in an employee - he is a rockstar in customer service and experience. My parents were absolutely delighted with the personal touch and kindness he demonstrated. Would highly recommend working with him!!! Lee - you were awesome and keep up with the great attitude and customer experience - very hard to find these days!

We bought 2 new 17e phones from Leslie and thought all our data was transferred over from our old…read moreiPhones. The first three days service was terrible. Unlimited calls went to busy signals. Unlimited text messages went undelivered,try again, and Unlimited internet went to server error not found. not what we expected or have ever experienced before at other att stores or at Apple Store. This bunch is terrible and the manager Sir Bob just wants to argue and be rude without helping. I'm being as polite as possible here but he reminds me of Britiny Griner.

Sometimes the influencers influence and after being accosted on tik tok for a few days about the…read morenew beats headphones at the exact time my airpods were starting to get on the fritz I decided I needed to pop into my closest Apple store and check them out. It wasn't the busiest time to be in there but the place was still buzzing with folks shopping for new phones. I was pretty sure I'd end up buying a new pair of headphones so once I confirmed I liked them I picked out what I wanted and .... sort of wandered around. I say this because this was my biggest quip about shopping here. I found what I wanted and then it's like where do I go? How to I pay? What's the next step? I feel like there should be people around ready to help you make a purchase if that's why you are there, I sort of got the vibe that I needed an appointment to shop. Like, what? I get if you need tech support, but it was legitimately difficult to find someone to help me. Once I did find someone, she was amazing, and helpful, and I was out the door within maybe 15 minutes. Still, was a bit longer than I wanted to just pay and get my headphones. Overall I still think it's overall not a bad place to shop, and sometimes you need to go in and try out something before making a purchase, but I do wish they could re-think the entire experience, or IDK maybe even just make a person dedicated to checking folks out? I needs to be a bit easier if you aren't there for tech support.

I believe in getting credit when credit is due!…read more I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired.

Excellent customer service via De Von at the Shawnee Mission T-Mobile store. Had a OnePlus 6T phone…read morewhich i've owned for over 2 years. Suddenly beginning of August, every call would drop at 3min 10sec. After investigation, many complaints arose with the same issue. This occurred after a software upgrade took place from OnePlus (Chinese). No time of a fix was given, so i decided with De Von's assistance to upgrade to a Samsung A71 5G. Without giving specifics, De Von was able to provide a sizeable discount being the issue with my OnePlus was not one i had created. He copied all info onto the Samsung and was very patient while i checked every aspect of data to ensure nothing was missing. I highly recommend asking for De Von if you are a T-Mobile customer. Just a side note, Samsung no longer makes their phones in China, but rather Vietnam which is totally fine with me.

The store manager is a bubbly fake inconsiderate child who should be bounced to the unemployment…read moreline. She is extremely rude and I left so upset I cancelled my service after being a customer for twenty years. I will not pay for a service where I am treated like a dog when I go in and ask for help. One star is generous.

I went to look around cause I'm building a pc in a few months, Dylan was amazing! He even printed…read moreme a build list and told be where to get the best prices on places like Amazon. I can't wait to build this awesome pc!

Denied AppleCare Service for Following Apple's Security Policy…read more Today, I went to the Overland Park PC Microcenter after making an Apple care appointment for an AppleCare+ covered device. Find my was disabled and the device was backed up. Micro Center refused to repair my iPhone under AppleCare because I would not disclose my personal passcode. They were preparing to write this on a post it note attached to the device. Apple's official policy clearly states: "Never give your Apple Account password, device passcode, or account security details to anyone else. Neither Apple nor Apple Authorized Service Providers will ask for this information." It's unacceptable that an Apple Authorized Service Provider would deny AppleCare service because a customer follows Apple's own privacy and security guidance. Customers should not have to compromise their personal security to receive AppleCare service. If you provide your passcode, that provides the technician access to banking, passwords, and other private information. For example, a person could potentially Zelle themselves money from your app. I declined to provide my personal iPhone passcode and the tech declined to service the device. Note that this information is not required by Authorized Service Providers to service the device. I later went to an Apple Store and they confirmed that this information was not needed.

I went in and was greeted immediately and Christian went to work on my phone problem. He was very…read moreknowledgeable and professional. He quickly fixed my phone and I was on my way in minutes. I will be returning if I have any other problems.

Dont buy new phones before a trip they carrier lock your device for 60 days even if it's paid off…read moreand force you to pay way more money for thier service then instead of just using an eSIM

Very nice people and extremely fair/honest. Been here a few times to get rid of some old gadgets…read moreand always experienced stellar service. Clean and professional operation.

This is the gold standard for pawn shops. All pawn shops should strive to be like Heartland. They…read morehave terrific customer service and a nice selection of products. The store is clean too. If you're looking for a great value, stop by and take a look.

Great customer service! Even though the store was fairly crowded, I noticed satisfied customers…read moreleaving with smiles from their interactions. I worked with Kevin, and he was great navigating all available plans and helping me get the best plan for my needs. Set up and transfer of data to new equipment was really fast and very accurate. I will go back to this location (Quivira & 95th St, Overland Park, Ks).

I took my Iphone12 pro Max in with its first problem ever --"Sim failure". "J" had it resolved in…read moreno time at all. His customer service was so competent and pleasant, I decided I'm going to upgrade in the next month or so when the iPhone 18 hits the market. It's nice to have such a positive sales person!