AC went out late Thurs night, Rachel called 1st thing Fri and gave early morning appt for Monday. Andrew called b4 he came with ETA, arrived, fixed within the hour and AC is cranking!! Awesome service read more

No professionalism, ethics, or customer service. Jack simply lied to our insurance company because we didn't take his offer that was a lower system and more expensive. I have a written estimate with his hand writings and he denied that he told us to replace the AC. We are out $2800 because of him. I will let everybody know about this awful experience, misleading and flat out lies that he and his company gave us. read more

I am a Real Estate Agent here in the Desert and I also have our home on the market for sale. As a Realtor I like to suggest to my clients to have a Home Protection Policy on their house for big ticket items that may come up for repair. That was the case with us. Our A/C went out and we contacted our Home Protection Company which introduced us to Anthem Mechanical. We can't say enough good things about them specifically Jose Siordia the technician who finally diagnosed the problem and took care of it right away. He was terrific, very knowledgeable and hard working. It was a Saturday and he had to come back late in the day to finish the job. It was also 115 degrees out but he cared so went to finish other jobs and came back. Highly recommend Anthem Mechanical and Jose Siordia. read more

I was delighted with the attitude and professionalism of Technician Arturo who came out yesterday and solved our air conditioning problem very quickly. I cannot rate the Anthem office staff/administration quite as as highly as Arturo (hence the 4 stars) but I would still use this company again for my air conditioning service needs. read more

A 5 day wait for them to come out and validate what I told them, the A/C unit freezes up. Then they couldn't check it further until it had thawed out. Had to wait 4 more days for their next appointment. When they came back out the tech hardly checked anything and stated they needed to do an isolation test. That too would have to be rescheduled out another 10 days and would require 7 days to do the test and another appointment to install the part which could be an additional 11 days! 37 days with no A/C for a senior citizen with a respiratory problem in our desert heat could be deadly. Then like so many others have complained, the lady on the phone was short, rude and actually hung up on me! I called our Warranty company and told them what happened and my concern about the length of time to actually get to a repair. I also expressed my concern for the quick diagnosis by the tech and the receptionist that hung up on me. They assigned another company who was out the next day, took time to thoroughly check the system and found the problem. They're able to get my A/C running until the part arrives and will be out the day after it arrives to install it and get my system running properly. I agree the many people that feel Anthem is just a money grab and not concerned about customer service or inconvenience. I will never use Anthem again and warn others to beware even if you're warranty company is covering the cost. As a side note the job was under the name, Coleman. read more

I had them out to check a unit at one of my apartment buildings. They let me know I could replace all through a program where the expense goes on my tax bill and I could write it off over 20 years which would have cost a fortune in interest since I have 31 units. I was told that all of my units were 4 ton packages and they gave me a quote for one unit that needed to be replace immediately. I agreed to the price and they installed a 3.5 ton package which was a surprise to me. Another one of their employees showed up at 4:45 on a Friday to check a unit and it needed a motor. That was a waste of $95. I told him to put it in. He told me he would have to order it on Monday. Most AC companies carry motors on their trucks, not this guy. I called another company and my tenants had AC within an hour and a half so they didn't have to suffer with 115 degree temps for the entire weekend. I had left Anthem a message at 7 in the morning explaining the problem. I called them at 11 am to ask what time a service person would be out. She told me they had not even checked their voicemail, they were too busy with the calls coming in and catching up from the day before. They were also kind enough to go around and ask my tenants if their electricity bills have been high and then let them know it was because of the equipment up on the roof. I now have a dozen tenants wanting new units thanks to this very professional company. read more

Their dispatch staff was fantastic - I received several texts letting me know the status as well. Ruben showed up on time and was professional and courteous. He got the air back on quickly and we are happy customers! read more

Miguel came out yesterday to fix my swamp cooler. Had another company 2 days earlier come out and they stated it could not be repaired. Miguel had it up and running in no time. Great service and very professional. Highly recommend for Palm Springs area. read more

Anthem Mechanical is a great company! My AC went out and they came out same day and fixed the problem. They're very professional and I'll definitely use them again! read more

This firm was assigned to me to fix the AC by American Home Shield, a home warranty company owned by SERVICE MASTER INC. Because the assigned contractor is not required to respond for THREE days (112 degrees), Anthem chose to assess a direct EXTRA "after hours" payment of $50 if they came out same day The intensive heat was life threatening. Are you OK with Anthem withholding service for 3 days or pay $50 extra and still wait up until 7 pm or 8 hrs from request time? Anthem would do themselves a great service by putting the warranty customer first rather than American Home Shield. By putting AHS first damages itself with unhappy clients. This business policy is unwarranted and misrepresented the actual scheduling situation. The tech actually did arrive at 3 pm, HIS LAST CALL of the day, hardly after hours. American Home Shield is a rip-off because they are not willing to provide timely service. Anthem gets paid a $50 bonus for adhering to this policy. For $50, a bad review? They want repeat business? And I'm a potential client for a new system. NOT. read more

Speedy appointments and quick and efficient mechanic!!! This company is a lifesaver when your AC goes out in the desert!

It's 109 degrees outside, the hottest day of the year so far, and my air conditioner went out. I called American Home Shield, and they called Anthem. They said they would be our sometime today. I stayed home all day and waited for them. They never showed up, nor did they call. My house was 115 degrees inside.When I called AHS in the morning, they again called Anthem, and they said they would be out the following day. They had no regards for my, or my dogs well being, suffering in the heat. My dog spent the night at the vet, and they say she will be ok. What a horrible company this is. They blamed it on some office mix up, but never called to apologize, or to check to see if we were ok. read more

BEWARE! This company is horrible! From the arrogant receptionist who doesn't want to listen and just wants to give you that "pretend" crap that she is listening..... you know the type)... to the technician who did NOT even enter my house.... simply went over to the unit outside and said it was dirty. He 'cleaned' the filter and proceeded to tell me that I needed 2 pounds of freon. If there's a problem, lets fix THE PROBLEM, not the symptom. He 'cleaned it' and I was charged my $75 (American Home Warranty... which is another RIP OFF) PLUS this company charged me a 'same day' fee of $50. Anyway, by the next day, the unit was again NOT WORKING.... I had 9 family members staying at my house with me, 112 degrees and NO air!!!! We just had another company come to another house we have so I called him (Roy) and he's the owner and he came out with a technician and was IN MY ATTIC, AT MY INTERNAL filters and of course was outside, bottom line, I HAVE A PROBLEM with the air conditioner! Roy CHANGED the filters on both units and I told him the guy from Anthem said he cleaned it.... HE HAD ME LOOK AT THE 'CLEANING' the guy from Anthem did.... IT WAS A JOKE! Plus, Roy told me that the filters could NOT be cleaned, they're supposed to be REPLACED, NOT CLEANED! An absolute JOKE of a company, just warning you.... I'd go elsewhere! If I could give them 0 stars, I would! read more

This Company was sent to me by my Ins.Company American Home Shield I just got to my Condo in Palm Springs and I found my Forced Air was broken...it is freezing here and I'm a disabled Senior and this Company sent a Tech by the name of Dan...they came to fix it less then 24 hours.. What a wonderful I called late last night and Dan showed up today at4:00PM ....even carried my groceries up my stairs for me...Thanks Dan Happy Holidays read more

Professional; on time; courteous; fixed problem; cleaned up after work done. It was a pleasure using them and their service guy, Reuben was great. Prompt and timely and efficient. Be happy to use them again and glad my AHS home warranty company is using them instead of previous companies. read more

Anthem replaced my coil, under warranty, even thought they did not install it as they are a Goodman dealer. They completed the work, cleaned up and included a few items at no additional charge, like a capacitor, service valve caps and a filter that was not originally installed. They charged exactly what was quoted $550. I had two other quotes. One was $755 and the other was from a very large company that does a lot of TV advertising, that wanted to charge $1848!!!!! Then the tech from this very large company called in a salesman that wanted to sell me a new condenser for $6,000 since the repairs were so much. I will never call anyone but Anthem. Affordable, timely, honest and the techs were presentable and professional. read more

Ivan came to work on our a/c a few times and every time he had a smile(in 118 weather) not only did he fix our problem. He doesn't let little problem stop him! our air conditioning was challenging and Ivan kept working on it until it was a success. Thank you Ivan for going the extra read more

Worst company I have ever dealt with. Receptionist was argent and rude . Service man wrote up a report with out doing a full inspection clamming the unit needed to be charged with out ever checking it . Service was with AHS . Now I have to have a second company come out AC has been out 5 days now and 114 degrees read more

Anthem Mechanical is unethical and has incompetent technicians. This company came out as part of my home warranty program when we experienced an air conditioning problem. The tech they sent was on his first day of work for them. He said our unit was 2.5 pounds low on Freon and it would cost $250 (or a $100 per pound). The warranty company only covers $10 per pound (what a rip off). The unit worked for about a week and then failed again. The same tech was sent out and said we had a leak in the condenser tubing and we needed 12 pounds of Freon to fill up the system. He said we would get $250 credit for the previous Freon but it would cost another $950. I complained about the cost and told him I needed to Anthem and my warranty company to see if I could get some cost relief. When I came back in 15 minutes, he was gone. In his diagnostic report for the warranty company, he said I yelled at him and pounded my fist on the side garage door. Both of which are lies because my wife was in the garage during my discussion with him. It "smells" a little fishy that one week later after getting a Freon fill, my system suddenly had a leak and no Freon. I called another local air conditioning company and they are charging me $70 per pound for Freon and will repair the leak for $300. Do not use or trust Anthem Mechanical. read more

Stay far far away--charged me $100 to come out and give estimate for a new system. Promised (in writing) to refund it but now almost two months later not received. Sales people will almost say anything to get you to sign--had job done for almost 2k less than they quoted. I dont believe this is a honest company read more

They came out and today and said that we have have a bad coil & it's rusted. He went as far as saying it's a normal wear and tear. I asked him if we have a contract for service with you, why won't your other guy say hey you guys need to replace the coil or what ever they saw wrong. He said I don't know and said I am not here to argue. I said,Okay then answer the question? he said it leaked out all the freon because it's rusted. So my thing is they need to send this guy to school and learn his Ac stuff because he DON"T know anything. Hey walked out! what a perfessional Jerk! We called out Devine Air and they came out and said It was not low, it was not rusted, It just needed a tune up. Maybe Devine Air should train this guy!! read more

We just had Anthem out to replace all our doors and windows with Milgard. The work was done quick and for a very good price compared to other quotes i received. I am very happy with the customer service that i received from the Sales Manager Torrey and will use Anthem for an Upcoming AC replacement. read more

Got Anthem from our home warranty company. The first time they came to fix my furnace they got the wrong part, which is fine but I never got a call back on how long it was going to take. The second time out they installed a new control panel which broke down after 2 weeks when I finally put my heater on. I called them out and they came and said it was the wrong part and had to order another one, still no call on how long the part was going to to take. So now we are on the fourth time at my house trying to fix a control panel again. I cant believe this guys say they have customer service, all times out I had to call them to find out how long the part was going to take. I never received a call at all on any the times and I am still waiting for a phone call on how long. The customer service needs serious help and all it would take is a phone call on where there customers stand. Worst service EVER!!! read more

Our Evaporative Cooler needed servicing so we submitted our request with Fidelity National Home Warranty. They assigned our service request to Anthem Mechanical. The 1st visit out they diagnosed a few issues they thought could be fixed and ordered the parts. Eight days later, parts were installed and they left. Within an hour, the unit was nosier than before, so we called and requested a return visit, which was 3 days later. It was then determined they could not repair the unit and would need to submit request to Fidelity National for approval. Days later we were contacted by Anthem that we had to approve and sign agreement to pay $300 for 2 modifications (low voltage line and water line) the new unit would require. If we didn't agree to charge and provide our credit card number (or other form of payment) they could not proceed to order the unit. We agreed to their terms. Finally, over a week later the unit was in and they scheduled us in. The day of installation we were physically observing the removal and installation of new unit. I personally asked one of the installers (one of the Miguels....they have 4 on staff so not sure which one) was having to modify either the low voltage or water line and he said NO. A friend visiting us at the time who is an experienced electrician was also observing and noticed the worker reattaching some of the wiring incorrectly and asked him some questions. The worker pretty much did not understand English too well and did not know the difference in the numbers for Amps vs. Volts. We asked if they had a supervisor available to consult, so one of the workers called one and told me he would be over in about 30 minutes. An hour later, he called the guy again and then it was going to be another few hours. So, the 2 workers packed up to go to lunch, but never came back. They evidently went back to the office and said we chased them off and they were done with the job. Four hours later I called Anthem and they agreed to send out yet another service tech to finish up. He came out, worked on the unit, but said we needed a new indoor thermostat, which was not in the box, said he would run over to the warehouse and if one could be found he would be back to install it (it is 6:00 Friday afternoon). It was 5 days later we were called by Anthem that the part was in and scheduled to come here the next day. When Miguel came out, he checked out the wiring on the unit and had to spend a lot of time rewiring what had been done earlier (obviously incorrectly).....I personally observed him making the correction. Then he replaced the thermostat without trying the existing one which is exactly the same (I don't think it needed replacing). Unit was then turned on and overall work fine (a little lighter flow of air coming through). This morning I called Fidelity National to discuss our concerns over this whole mess of a job and we wanted to contest the $300 for modifications never done. We were told to call Anthem direct. Finally talked to a service supervisor and tried to explain in detail our concerns, but he constantly talked over me, interrupting many times, and basically called us liars. He said his workers had a whole different story for the course of events, the workers did not like us watching their work (gee....I wonder why?), and they would not refund us the $300. Being treated with such disrespect has led me to write this overly long review. I have suggested to Fidelity National to remove Anthem from their vendors list to do warranty service. Very disappointed in this whole situation. Life should not be this difficult and unpleasant when dealing with service issues. Carol L. read more

I hired anthem mechanical to put in a new furnace, air & mini splits. They charged me $15,000. I thought for that price, I would be getting a great product & service. Boy was I wrong. One mini split was put in crooked & one was left with a black rubber pipe sticking out of the wall into the ceiling. The grates were thrown away and not replaced. After three months, I finally got them to come out & put grates in. Three of the grates have a 3/4 inch gap that is not covered by drywall. It has been three months now and they still haven't fixed the issues. Do not pay until they are ready to leave. Because once you pay, you will get no service whatsoever. Jack, the owner, is big on promises but don't believe he'll actually do what he says. read more

My insurance company gave a referral to anthem mechanical in Palm Desert as an expedited referral due to my husband's advanced age and heart condition. Our air conditioner was out. I called them this morning to see if they could rearrange their schedule because of the health concerns of my husband. The receptionist who took the call was a very rude and nasty. First she told me that she couldn't get anyone out there within 48 hours. She knew it was expedited but they couldn't do it. When I asked her if they could try to fit us in somewhere because of my husband's health and living in Hemet where it is so hot she said we don't care about your health concerns or your age. She said if you want an appointment I'll give it to you on Friday. Even though I explained to her that it would be 103 104 this week it did not matter to her. I asked her if she could have some compassion and she said no. It's very sad in this world to have no compassion for the elderly in the email. I would not use this company ever. Yes sir thank you. read more

Based on a friends recommendation I called Anthem... Jack and his crew are the best I've found, very professional and courteous... Had a 31 year old system fail when the temp in the desert was 115+ (105 indoors) -- spoke with Jack at 7:30pm on a Friday evening and had a crew there at 8:30am on Saturday -- by 12:30pm had a new A/C unit installed and was up and running... Great job guys!! read more

Beware of this company, I had to use them due to my homeowners warranty. First off it takes them several days to get to you. So prepare to sweat . Second they came out and put new blower motor , that was the wrong motor. So the. It takes another 3 days to get them to come out , just to tell me oh yeah we put I the wrong motor . So after sweating another 3 days waiting for the part they have yet to contact me to even tell me when they will fix there mistake . I even called this morning to try and get service but there to busy and will call back me back . Total fraudulent company , were customers come last . So I'm updating my review of this company. Due to the above review I received a call from the owner of the company, who really cared about my concern and experience I received from his employees. I had a new a/c tech (Andrew) . Come out to do the repairs and was extremely helpful and actually fixed my a/c correctly . Found the real reason my a/c wasn't working and.fixed it up , free of charge . Also I learned that when using a home warranty company , they mail all the parts to the a/c repair company which cause a majority of the delays. I willing to give this company another try in the future . read more

These guys were on time, communicated exactly what was going on with my largest air conditioner which was not cooling and fixed it fast. To further complicate things the roof ( where that air conditioner is located) is 20 feet from the ground, residential, not a commercial building with easy access. read more

I have been in the air conditioning field for close to 40 years and for the past fifteen years i have supervised a very large Air Conditioning Crew In Los Angeles, CA. In our weekend home in Palm Springs, CA. the air conditioning went down and I called our home repair insurance who sent Anthem Air Conditioning to repair our air conditioning system. The problem is a very simple one to repair (A visible leak in the cooling coil) which you solder and repair it, the entire job should take about 4 hours. Two week later that system is still not fixed, my experience with Anthem has been very negative with a lot of lying from the start. first they tired to sell me a whole new air conditioning system for five thousand dollars which is not needed. I told them to just repair the leaks but they said they could not unless I purchased the freon from them for $120.00 dollars a pound when it cost $15.00 dollars a pound the freon cost alone would of been about $1,500.00, then they said I need a new cooling coil and my out of pocket cost would be about $1500.00 for a cooling coil that cost $400.00 I have been in the field for just shy of 40 years and I cannot be bullshitted. Anthem appears to not want to fix the leak unless they can charge me separately when they are already being paid by the insurance. If I were to ever catch one of the air conditioning technicians that work under my supervision doing this they would not be employed for very long. There is enough profit in this field to not have to rip off the customer. I have been very disappointed with anthem. I will most likely have to repair my air conditioning system myself at a cost of about $200.00 read more

I have AHS home warranty which usually means 1-3 days before they can get a repairperson to the house. As luck would have it, my AC went out at my house in Palm Springs on a Sunday when the temp was scheduled to be 106. I requested service online about 10:30 am and I got a text with Anthem's phone number so I called them right away and got their after hours message. I left a message and was pleasantly surprised to get a call back around noon. To my surprise they could get me in Monday afternoon, or if I wanted to pay a $50 fee (that they offered to cut to $25) they could have a guy out within 2 hours. Only $25 extra for a Sunday afternoon emergency call when it was 106...No Brainer. Miguel showed up on time, replaced the motor on my AC (under warranty) and even agreed to replace my thermostat for an extra $40 with a wifi one that I had gone out and bought during my 2-hour wait. Anthem was great on every front. I will definitely use them again if I have any other issues. read more

Have had a great experience with Anthem Air Conditioning thus far. We were introduced to them at the Palm Springs Home Show at the convention center this spring and received quotes from 3 additional companies for a new HVAC system to replace our 30+ year old system. Anthem came in far below the other companies, which concerned me a little at first, but they gave us a great presentation and didn't try to oversell us with anything we didn't need. Jack and Joseph gave us their presentation and quote and Miguel and Luis did the installation and it went pretty smooth considering what they had to work with in regard to space where our old unit sat. They had one issue with cleaning out the old lines or something that caused them to have to stay later than expected, but they got us up and running and came back out a couple of weeks later to reinstall a component that had to be bypassed to get us up and running and also installed a new circuit breaker to ensure we remained in code. They also installed an upgraded intake filter vent that allows us to easily change filters at the wall now instead of inside the unit. Everyone was extremely knowledgeable and friendly and we are very pleased that we chose Anthem! I would definitely recommend this company for your heating and air conditioning needs! read more

They came out as part of my home warranty and first offered an inadequate repair by just replacing coolant at $45 a pound. I suggested coolant doesn't wearout, so perhaps there is a leak. Reluctantly, the tech went into the ceiling a discoverd a leaky coil. Finally comes back with a warranty coverage, put my uncovered cost is over $900, and now the coolant has risen to $65 a pound. When I questioned this increase of 40% on the coolant, they said tech was new. (checked 4 other repair companies, all at $45 a pound here in the desert). Tried to get information out of them to decide cash in lieu of service from the warranty company, took them 36 hours passed the deadline. Chose to spend $200 more with a well rated company several of my neighboors used rather than go with these people. I would have spent $100 for nothing had I listened to them in the first place and taken the bad cheap fix. Then, about the time that coolant leaked out, my crappy warranty will be expiring in July, so I would have been up a creek with them. read more

Anthem came highly recommended by all my Palm Springs Neighborhood friend on facebook so i went with them to install a new air and heat system since my old one was very noisy and the whole unit needed to be outside. They did an excellent Job Dave is a professional and knows very well what he is doing. It was a very big job and took 5 days they cleaned up after themselves and kept the in and outside very clean. I am very pleased with them and highly recommend them. read more

extremely unprofessional company. lacking in customer service. i made a request for a service call through my home warranty company. the technician came and waited without contacting me to let me know he couldn't get in and then they charged me $75.00 for nothing,. i asked when they called and they couldnt say. they refuse to come back without charging again. will never use them. too bad because it could have turned into a big job for them. read more

After this posting one of the owners called and apologized for the unprofessional behavior of "Jack #1". It just so happens that the owners name is also Jack. We decided to let Jack come to our house and talk to us about replacing our a/c unit. We liked him immediately. He is very professional and knowledgeable about his products. We decided to move forward and we are very glad we did. Within a couple of days the work was done and we are extremely happy. I highly recommend this company. read more

After my last review, I had to have a tech come back because the A/C stopped working an hour or two after it had "been fixed." I called Anthem and they said I would be the first call the next morning. A tech (Jose) finally did show up a little after noon. His first comment after looking at the unit was to blame the poor servicing. We have had regular servicing of all of our units for as long as we have owned the house. When I asked Jose to show me the signs of poor servicing, he showed me the dust that was in the unit on the outside of the house. I said that was rdiculous since the unit was outside and dust was going to get in the unit in the six months over the summer when we are away. He just said he didn't want to argue and I walked away. He finally replaced a capacitor and it now appears to be working. However, I have never had a workman in my house so rude and badmouthing other companies, especially without justification. read more