What a great store! Great Customer Service and very hospitable! I go there all the time for things…read moreand I will keep supporting this business!

BEST LOCATION HANDS DOWN!…read more First, 5.11 has some of the most comfortable and versatile gear for combat training, hiking, and even just walking around town. Outstanding clothing quality that looks and feels great. Second, I love this location. The sales team - specifically Jake - is super cool and helpful. My brother and I are regular visitors and, even though we live closer to the Commerce location, we go to Simi because of Jake. I never feel like I'm being "sold" something. Instead, I feel like I have a buddy at the store just giving me great advice on fantastic products. Can you get the similar stuff at different stores or even online for a cheaper price? Sure but why would you when you have a great quality product with a super helpful sales team. What's cheap today is expensive tomorrow. Don't try to find knock off crap on Amazon. Pay for the quality products and service at 5.11. You won't be disappointed.

Stopped by Dick's late on a Friday night and had such a great experience that I felt it deserved a…read morereview. Jonathan, Damario, and Dani were all incredibly helpful and welcoming even though it was near closing time. Instead of rushing customers out, they were patient, friendly, and genuinely attentive. They took the time to help me find exactly what I needed, answered my questions, and did it all with positive attitudes and professionalism. It's rare to see a team maintain that level of stellar customer service at the end of a long week, but they absolutely did. Big thank you to Jonathan, Damario, and Dani for going above and beyond and making the shopping experience easy and pleasant. Their teamwork and kindness really stood out.

Unfortunately I won't be back to this location ever again. After previously giving them a 4 star…read morereview, I now leave this location 1 star. The last three times I've been here I've had horrible customer service. One of the male employees had a bad attitude with me on two different occasions. He was snarky, rude and had a smarty pants attitude. Like bro... stay home if you're mad at the world and get out of the customer service / retail job field. The selection here is decent. The value is fair. The store is big and clean. But the service is horrendous. Last week my wife wanted to make a large purchase and she just walked out. No one seemed to want to take care of her. Dicks lost a big sale. She went to another mall instead. By the looks of other reviews it looks like customer service is not their forte... What a shame! Thousand Oaks really does need a nice sporting goods store.

For a town that's all about sports, you would expect there to be a solid sports store in town!…read moreUnfortunately this is the only sports store in town and it's not an REI or Dick's in size, variety or quality. The selection is very limited in this store. The store is small in comparison to other sports stores, but packed to the gills in the limited space! For women, I think the store is even more limited in variety. The other disappointing thing at this store is the lack of contact with employees: I wasn't even greeted at the store when entered by the cashiers. Lastly I think the brand quality is poor, for women the shoe selection seems to consist of the cheaper shoes of a given brand. With that said, I appreciate having a sport store in town to get the basics for my sports needs.

This place is amazing they literally have everything that you need.. and on top of that the staff…read morethat work here are super friendly and are always ready to help

Amazing service. Great ownership. Very competitive pricing. Please support this local business!read more

I was in the store a few weeks ago looking for military accessories and found amazing things. The…read moreowner Dan was so helpful with helping me. It is the nicest couple who own and operate the store.

If you are interested in buying a pair of tall boots, I highly recommend Dressage Extensions. The…read morerepresentative I worked with was very knowledgeable and engaged. I had trouble finding a pair of tall boots in men's sizes online and so, on the recommendation of my trainer, I contacted Dressage Extensions about custom boots from Petrie. Gillian Sieker with the Retail Team assisted me through the process of taking the leg and foot measurements and selecting the materials. I liked Petrie's Sportive model since it zips from the back and Gillian endorsed that preference. She recommended that I go to the nearest Dover Saddlery shop for extra measurements which I did. After Gillian received the measurements she offered extremely valuable input on tweaking the measurements to ensure that the fit of the boots was right. Gillian sharing her personal experience in selecting and breaking in a pair of tall boots was reassuring. As the photo shows, I bought a great looking pair of boots. Gillian really made the buying process an informed one and easy. Thank you to the Retail Team at Dressage Extensions!

WOW - I had no idea a dressage store could be so epic. My local tack shop is 80% H/J with a couple…read moreof dressage items thrown in. This has ROOMS of STUFF. Saddles, bridles, boots galore, coats, apparel... you name it. It was amazing to go here. The staff was also super friendly and helpful. Horse people can be the biggest snobs (love 'em to death and I'm one of them but it's true) and dressage has that reputation. But the staff here was so accommodating, showed me a variety of items and price points, and made sure I knew what prices the items I was looking at were (when the didn't have price tags) without making it seem like I couldn't afford that, which is not the easiest of feats. Deb was the lady who helped me and she spent tons of time with me on boots, whips, and more. Will absolutely go there again.

I would not recommend Road Runner Sports. Last time I went in, my son and I were seen by a…read moresalesperson, barely acknowledged and made to wait for 15 minutes while that individual stacked shoes. You would think the sales would be more important than stocking, especially since my son and I were both prepared to purchase new shoes. We ended up leaving. Secondly, beware of their so called VIP family rewards. I called four months before the auto renewal and received email confirmation that we are no longer enrolled for auto renewal. Near the one year mark I received an email notifying me of my auto renewal of $49.99. I responded to the email with my confirmation from months before that I should not be charged. Today I received a bright and cheerful email that I've been successful auto renewed for $49.99. I had to call a second time and deal with this. Really poor customer service and nasty marketing strategies. We would have liked to support a real shoe store and not give our business to Amazon.

I have always enjoyed this Road Runner locations especially since I had a rough one in the Oxnard…read morecollection. I recently came by to pick up some shoes I had ordered online and I was greeted as I walked in and helped right away. The employee was very friendly and made it a quick process.

6 out of 5 stars for Sports LTD. I had a very helpful ski boot fitting by Max who took the time to…read moretake measurements, explain different boots, and ensure I found a boot that was comfortable on my foot long term (landed on the Solomon S/Pro Delta Boa). Because of Max I can ski mountain open to close with no issue/pain! I recently came back on a Tuesday to buy skis before my weekend trip to Mammoth. Hailey was super helpful - again took the time to pull and explain ski options based on my ski level and preferred terrain. Unfortunately, they didn't have my size in store but pulled off a rush shipment to get the skis delivered, mounted, and ready for pickup in store by Thursday afternoon...insane turnaround, seriously such great customer service!

Great local place! They have so many great things and a really good kids trade in program. Good…read moreselection of nice women ski wear too.

Absolutely top notch service from the moment I stepped in. To be quite frank, I had went to the…read morelocal Men's Warehouse and was utterly disappointed and treated with disrespect. Stych treated me such class and care. The entire customer service experience was phenomenal. From not ordering a suit in over years, it can be quite intimidating to walk into a suit store and know where to start from. Stych was very informative, as well as understanding of my needs and knew how to place into a suit. *pro tip : LE and CCW people that need suits, this is your go to spot. Let them know your concerns and they can tailor to your needs. Absolutely top class professionals here.

I came for a last minute need for shirt and jacket and they helped right away…read more Because I am not average size, they handled the alterations same day. I'm very pleased and would recommend to anyone. Thanks for making look great!

Came looking for a bike for my teenager and Steve L was a phenomenal help! Knowledgeable and…read morefriendly we walked away with the best bike for my boy. A+ 5 stars!

I shop at the Big 5 Sporting Goods located in Thousand Oaks ,Ca. on a regular basis and have done…read moreso for at least a decade.I go there to buy certain items that I need for work that are hard to find at a reasonable price elsewhere without sacrificing quality.I don't want to spend a large sum if money on a high end pocket knife in which I am going to beat up and eventually break at my work.Big 5 runs Good ads and if your patient you can get a great deal on a nam e brand item,for a much lower price than the department stores.This is thier buidness and that'd why I shop there.Often times I run in for a nice knife and end up purchasing a a flannel or a couple work shirts,flashlights etc...I have spent THOUSANDS of dollars at this as well have many of my friends,co-workers and family in this community.Thus far,any minor problems or disgretions I have encountered over the years have been swiftly and professionaly resolved by either the clerk who was helping me or by a nearby helpful manager.It is a terrible reflection on those hard working diligent proffessionals,the incident which occured today when I was trying to pay for my product.I waited patiently in line to have a couple of knives shown to me which are kept locked up on a display case for obvious reasons.I will say that,being in the retail business for over 15 years myself,I would give the stores pricing accuracy an F or maybe even bordering criminal fraud as far as wrong prices,no prices or the just don't know and are not going to bother to even try to find out for you.I would say 75 percent if ALL Thier knives on display,have no prices at all on the shelf tag or knife itself.When I tried to incure a couple of unpriced knives,I was met with a bad attitude and snyde remarks which made me feel unimportant,unwanted and unappreciated as a customer.I know that retailers rely on student workers in thier workforce but come on man this kids chest barely reached the top of the counter.His beard was,I believe,parts of a cheap drugstore Holloween costume,and he was dressed like a 7th Grader.Sorry,maybe it was take your child to work day but I shouldn't have to babysit the clerk or reprimand the clerk assissting me at the local sporting goods store.O.K.. Bottom line is he couldn't break a 100 dollar bill at 4 o'clock in the afternoon after bring open for buisness for at least 5 or 6 hours on a very busy day.He looked at me like I was a nutcase for even handing it him which I almost didn't want to do considering he could not of been a day over 14 years old and I questioned whether he even knew what the was or had ever seen one before.I thought he was gonna start crying and said he absolutely not break such a large o it too high of a risk.I said then please call a manager at which time he told me he was.That I know us against the child labor act !!! To begin with,then he started childishly bickering with me and threatened to tell his mommy,I mean manager on me if I didn'te apologize to him.I just wanted to buy the product at this point but was refused services and I left the store promptly.I asked the REAL manager on duty for the General Store Manager and District Manager's names and was told was the CEO Of the entire company.And refused to give me futther information.From now on,I will be shopping at Dicks.At least they are not such pussies.Thank you again Big Dive !!! For absolutely nothing !!!! Sincerely Robert Jackson. Mistreated Customer at Big 5 Sporting Goods in Thousand Oaks,Ca.