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    DICK'S Sporting Goods

    2.7 (107 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 month ago

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    Ever been Ghosted?? I feel like this shoe is "ghosting" me. I come to visit her in an 8.5, and she's never here in stock.
    Lance L.

    This review is not meant to deter, put a bad name or influence you to not shop at Dick's, but just an honest opinion about my recent experience this holiday season. ---------------------------------------------------- This holiday season (2020) I made my way over to Dick's Sporting Goods on multiple occasions in search of a specific Christmas gift, but unfortunately had no luck even after several visits to this location. Is it their fault? Absolutely not! Am I to take blame for procrastinating just a few weeks before Christmas? 100% guilty as charged. My only wish is that Dick's had the ability to know what product was coming in future shipments and/or having more in-tune salesperson(s) to assist in sourcing items that are out of stock. I felt their lack of really trying to source the item on my behalf by simply looking at a computer screen and giving me the "sorry we are just sold out" routine didn't show the above and beyond customer service that all of us expect to receive. After several attempts in stopping in at this location, I decided to call other Dick's within drivable distances, but the shoe I was in search for just seemed to just be sold out even from their website. Sadly for Dick's, due to the overall lack of stock in the item I needed (a women's pair of Brooks Ghost 13 running shoes purple/black), I landed up ordering the shoes from a 3rd party website (Zappos) and thankfully received them by Christmas Eve. Again, I completely understand that we are in unprecedented times and stock levels may very well be low due to the pandemic and the strain on supply and demands, but Dick's could benefit from having a better inventory system to share with customers when product will physically be arriving in future shipments. Even having the ability to transfer from other stores or sourcing from other locations even if out of state and having the item shipped directly to the customers home would be a start. These are just a few ways Dick's can improve their customer experience(s) and improve their overall sales going forward. ---------------------------------------------------- Despite having no luck with what I came in for, I did find a few things for myself and on sale which was even better. I picked up 3 different men's flannels and they look and wash great! Normally $29.99, I picked up 3 for $9.99 each and they are definitely going to be used often as we head into winter. At the end of the day... I wish nothing but the best for Dick's Sporting Goods in Thousand Oaks and I will absolutely continue to be a customer for all my sporting and outdoor needs.

    Brooks ghost shoes

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    2 months ago

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    3 years ago

    Great service and friendly help from Nick. Built us our kids first bike from scratch for my son. Thank you so much!

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    4 years ago

    Great selection, good prices, everyone I encountered was friendly. Scored a Thule bike rack that was on sale for Father's Day.

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    Tackle Express

    Tackle Express

    (92 reviews)

    $$

    I generally leave reviews for restaurants and never would I thought I'd be leaving one for a tackle…read moreshop but I couldn't justify not leaving one. I wish I can give it 100 stars. The professionalism and customer service was outstanding. As a casual amateur fisher-dad that doesn't want to disappoint the kids (and wife lol) every time we go fishing, I would like to sincerely thank this shop and the staff that assisted our visit here last Sunday. Not only did we feel welcomed, we were taken care of with genuine kindness and helpful information. I wish I remembered the employee's name, he was the only one there on a Sunday morning, but he was excellent. He helped answer all the questions we had about our fishing trip to Castaic Lake for the first time. He showed us all the recommended baits/lures/tackles, educated us on different casting setups, and took the time to show us how to efficiently and effectively tie everything together. With his recommended products and setup (that he helped put together) on my daughter's toy fishing pole, she caught her first fish (bass!) within 10minutes of being on the boat. At the end of the half-day fishing trip she caught 2 and the wife caught 1 all with the products that he recommended. Not too bad for first timers there on a "slow" day! Thank you Tackle Express! We'll definitely come back for our next fishing trip.

    Amazing shop. The guys working there were super helpful and very knowledgeable! Top notch customer…read moreservice. Will definitely be back again. Thank you!

    DICK'S Sporting Goods - outdoorgear - Updated May 2026

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