Ordered and paid for a specific firearm and told it was "in stock" and it would be in store within…read morea few days, and I paid for it in advance. Well, I waited those few days and then some, and when I was told the fire was not in yet, I asked to cancel the order and refund my money I do not know who the rude and argumentative person was at Tactical, but he finally said he would refund the money. As of this post, crickets and no refund VC Defense was far better than in customer service and providing the new purchase. And yes, I have already contacted the credit card company and the BBB of CA.

I love the small family feeling I get here. Alex is very helpful. I ordered a few different…read morefirearms that were not in stock. Alex gave me an approximate delivery date. When I went back in, 1 was there but the other was not. He called while I was there, but it was still in transit. After he checked the tracking, it was still 3 days out. He apologized, but I told him as a business owner myself, we can't control what we can't control. He asked me what he could do for me to make me happy; I told him I was happy and to call me when it came in. He called, I did my paperwork and 10 days later, I was at the range with it. Thank you for being my go-to gun store!! PS Alex does amazing Cerakote work, I think he has done about 15 pieces now, and he is pretty helpful with colors and patterns.

Their is a new owner for about a 1yr so far. Man what a difference since Harry took over the store…read more Harry expanded the place, and he has a better inventory of the most popular guns out there on hand. The customer service is great and feels very welcoming. Never rushed or feeling like you're wasting their time, like the other stores in Thousand Oaks have been to me. I've have bought several guns from them and have always had a great experience. I give it 5 stairs and definitely recommend it to anybody looking for a gun.

Harry as always went above & beyond for me to locate my Sig Sauer P365-XL Rose edition I've been…read morelooking & searching for. He not only sourced it in a few days, but gave an unbeatable price & made the entire process hassle free! Can't recommend the entire team enough & definitely won't be going anywhere else ever!

Accompanied my son to buy his first gun and what a disappointment. The staff member who was helping…read moreus was rude and talked to us like we were wasting his time. We asked to see a few guns and could tell he was annoyed with us asking questions. The staff acted like they were above everyone else. I'm for our second amendment and freedom but overhearing "shop talk" amongst employees about recent ICE stuff and black people and how ICE should go after them instead was disturbing. As a Hispanic female and community member of a local organization, I was saddened how this shop viewed its community. In short we didn't purchase a firearm and instead went somewhere else.

Very knowledgeable, kind & great options! Good for first time buyers who don't know what to get…read more URI is AMAZING! Affordable as well, with both new & used options.

I'm a first time shooter (other than a BB gun as a kid). I had a two hour lesson with Coach Don and…read moreI'm really pleased with the amount of education and hands-on instruction I received in such a short amount of time. We spent the first hour of the lesson on classroom instruction. I learned the history of the most common hand guns used, why someone would prefer one type over another, the differences between single and double action, and how different handguns suit different individuals. Don made sure I felt confident handling the different types. By the time we entered the firing range, I had learned proper stance, range etiquette, how to load a magazine, and the importance of proper technique when racking the slide. But the most unexpected thing I learned was that my nervous system (as a first time shooter) would be taxed. He explained that my first shot would likely be my best shot because once I knew what to expect I would begin to anticipate and I would have a bit of a "fight or flight" response. I never would've expected that and so when it happened, I was well prepared. Even though most people know to expect the sound and the kickback of a weapon, you're not really prepared for it if you've never done it before. Sure enough, my hands got shaky, my breathing got shallow my heart rate raised, but he coached me on how to relax and breathe through it. I was pretty proud of how well I did and I really look forward to my next lesson!

I was really nervous about shooting a gun. It was suggested that I take a class at Smokin' Barrel…read moreand I am so glad I did! The instructor was knowledgeable and helpful and taught me how to handle a gun from start to finish. I was able to hit the target afterwards and the nervousness was gone! I can't say enough about the whole experience! Plus, the staff are amazing and the place is clean and welcoming! Way to go Smokin' Barrel! You have made a life long customer!

A very conscientious and thorough business. I was very impressed. Will definitely go backread more

If it were possible to leave 10 stars I would. I have been searching for a particular gun since…read more2018 when they first came out and were legal in CA. Today I called this business for the first time, and I am simply blown away (no pun intended). This is a "one man show" business (like mine is), and Courtland (the owner) wears all hats. Of course you must make an appointment (like most other gun stores since the China virus arrived), but I would imagine this is Courtland's regular policy, as is THE only guy. Although I have not yet purchased from him, this will be my exclusive gun shop from now until if or when I leave CA. As you speak with Courtland you immediately recognize that he is extremely knowledgeable (as you might hope since he IS the store owner), and he seems to be an extraordinarily straight shooter. If he had what I was looking for I would be there now to purchase it. But like so many other gun stores, his inventory is quite limited at the moment. However, Courtland is happy to try to locate the gun you are looking for with his 4 distributors, plus other websites like GunBroker.com, and he will notify you and order the gun the next day upon arrival. The majority of Courtland's customers seem to be in law enforcement, but he also sells to non-professionals (by appointment). When I asked him about the best personal carry semi-auto pistol he would recommend, he told me his first choice. However, when I NEXT mentioned that I MAY relocate to Arizona, he switched his recommendation to a different gun due to the fact that it could also receive a much larger magazine as compared to CA. He is also going to call all 4 of his distributors, and if they don't have one they will order it notify him once received. WOW! I have been looking for this particular gun for over 3 years, and have called numerous other stores, and this is the ONLY dealer who not only gives you the time of day, but in fact WORKS for you to help you to find what you are looking for. At this point I am happy reminded of what a similar store might look like back in Mayberry in 1966. I would imagine that this is the type of service I MIGHT expect, but never in these times! This is now the ONLY gun store I will do business with as long as I stay in CA! THANK YOU COURTLAND, AND GOD BLESS YOU!!!

I took five steps into the store and was greeted by staff. I had a long gun in a case and was asked…read morehow I can be helped. I was sending a rifle to a relative out-of-state. I was asked to go to the main counter where I of course allowed staff member to open the case and examine the arm for safety purposes/standard protocol anywhere. I explained what I wanted to do and found the staff member to professional yet very personable. I am relatively new to the area and so this was a welcomed contact. I had been quoted a price for the action over the phone prior to my visit and the price was the same. This is very good-to find a business with the integrity, know how and desire to help the costumer with their needs. There was a large amount of firearms, equipment, ammunition and other shooting needs available. I have found a new gun store I can do business with, no need to go anywhere else. Thanks Camarillo Gun Store. I'll be back.

Went in for a repair on my rifle. Ruger would fix it for free. It seems it was delayed a few weeks…read morebecause they forgot to send it till I reminded them. I had to go back in twice because ruger replaced my reciever and it was being treated as a new gun. I signed paperwork that said $0 owed 3 times. I was told I'd have to pay $40 for shipping wich is fine. Than at the last minute as they're handing me my gun they let me know if can't leave with it without paying +$200 in California taxes. Keep in mind I was there 4 times amd they never once mentioned I'd have to pay that much to send it out and send it back. I could have had it repaired here for that price. I have all the paperwork to prove it. I understand the mistake, but I don't understand the lack of explanation and attempt to make it right. Disappointing. There's a lot to like about that store.

I experienced great customer service today from Ashley and Michael. They were professional, kind,…read moreand made my shopping experience and purchase very easy.

Stopped by Dick's late on a Friday night and had such a great experience that I felt it deserved a…read morereview. Jonathan, Damario, and Dani were all incredibly helpful and welcoming even though it was near closing time. Instead of rushing customers out, they were patient, friendly, and genuinely attentive. They took the time to help me find exactly what I needed, answered my questions, and did it all with positive attitudes and professionalism. It's rare to see a team maintain that level of stellar customer service at the end of a long week, but they absolutely did. Big thank you to Jonathan, Damario, and Dani for going above and beyond and making the shopping experience easy and pleasant. Their teamwork and kindness really stood out.

This is my new go to place for ammos. They frequently send emails for specials. The online purchase…read moreis quick and easy. I go and pick it up at their two locations, Simi Valley or the parent company, Copper Jacket, in Thousand Oaks. The staff at the stores are friendly, helpful, and know the stuff about shooting. Since Californian's cannot order and get ammos shipped to door, this is the best and cheapest. I have not had any issue with their reload ammos. They also carry affordable rounds as well as difficult to find calibers and match ammos.

If there was even the smallest hope out there in my heart that a business can win your heart in…read more2025! This store and its employees did it. Had a super bad experience at a store called Turners. Waited 2 hours to buy ammo. Then looked this place up and boom! Amazing prices, amazing customer service, I think it's family owned! Oh my. Called them. They were super nice, helped me and got me what I needed super quickly. Got a huge discount and left sooooooo happy! I have to say this place is a rare diamond that hasn't been found! Hopefully people don't ruin it like they do to others. Love the people and love their prices.

I found an old Remington rifle in my garage while doing an ADU. I had no idea what to do with the…read moregun or what the value was. I randomly visited Mt Mccoy auctions in Simi Valley for a different business meeting. Their office was well kept, and they had a friendly staff. I can clearly see they handled Gun options and decided to use them. They had someone visit my home and do a quick intake. He even offered me an estimate estimated value. One and a half months later I received the check in the mail for almost $2000. Very happy with their service and outcome. I would definitely recommend friends or family.

Great customer service selling and buying here, experience with everything and Josh was very…read morehelpful.

The service here is always top tier. Most of the salespeople are very knowledgeable about firearms…read moreand they are very professional. Turners has pretty good deal during their sales and they tend to get pretty crowded during the weekends. It's best to schedule an appointment in advance or come in during the weekdays when there aren't hordes of people purchasing firearms. Overall, they have well priced firearms with solid value, and if something isn't in stock at the store , they can transfer it from another store for free . You just have to wait a few days for the transfer. Will continue to support this business. Great selection at overall competitive prices locally.

Many of these reviews complain about the long wait... I suggest you come on a slow day, call ahead…read moreand they will tell you good times to come. Mondays are one of the busiests. I've been shopping here for 40+ years. Always a pleasant experience with nice, knowledgeable people. My recent rifle purchase went very well.