Ordered and paid for a specific firearm and told it was "in stock" and it would be in store within…read morea few days, and I paid for it in advance. Well, I waited those few days and then some, and when I was told the fire was not in yet, I asked to cancel the order and refund my money I do not know who the rude and argumentative person was at Tactical, but he finally said he would refund the money. As of this post, crickets and no refund VC Defense was far better than in customer service and providing the new purchase. And yes, I have already contacted the credit card company and the BBB of CA.

Great store . The owner is almost always there and bedsides being a bit of a smartass , is…read moreextremely helpful. He is very knowledgeable and recommends the proper firearm for what you need. Very happy overall ! Would recommend highly. Peter Charles

Great customer service, always able to answer questions and helpful all around. Will continue to…read moresupport this business.

Harry as always went above & beyond for me to locate my Sig Sauer P365-XL Rose edition I've been…read morelooking & searching for. He not only sourced it in a few days, but gave an unbeatable price & made the entire process hassle free! Can't recommend the entire team enough & definitely won't be going anywhere else ever!

Very knowledgeable, kind & great options! Good for first time buyers who don't know what to get…read more URI is AMAZING! Affordable as well, with both new & used options.

Staff (Cameron) was polite, friendly, helpful and knowledgeable. Great customer service.read more

You get what you pay for. It's definitely not a cheap range, but man is it clean, professional,…read moresecure, and safe with a wide range of rental selection not carried at other ranges.

I'm a first time shooter (other than a BB gun as a kid). I had a two hour lesson with Coach Don and…read moreI'm really pleased with the amount of education and hands-on instruction I received in such a short amount of time. We spent the first hour of the lesson on classroom instruction. I learned the history of the most common hand guns used, why someone would prefer one type over another, the differences between single and double action, and how different handguns suit different individuals. Don made sure I felt confident handling the different types. By the time we entered the firing range, I had learned proper stance, range etiquette, how to load a magazine, and the importance of proper technique when racking the slide. But the most unexpected thing I learned was that my nervous system (as a first time shooter) would be taxed. He explained that my first shot would likely be my best shot because once I knew what to expect I would begin to anticipate and I would have a bit of a "fight or flight" response. I never would've expected that and so when it happened, I was well prepared. Even though most people know to expect the sound and the kickback of a weapon, you're not really prepared for it if you've never done it before. Sure enough, my hands got shaky, my breathing got shallow my heart rate raised, but he coached me on how to relax and breathe through it. I was pretty proud of how well I did and I really look forward to my next lesson!

A very conscientious and thorough business. I was very impressed. Will definitely go backread more

If it were possible to leave 10 stars I would. I have been searching for a particular gun since…read more2018 when they first came out and were legal in CA. Today I called this business for the first time, and I am simply blown away (no pun intended). This is a "one man show" business (like mine is), and Courtland (the owner) wears all hats. Of course you must make an appointment (like most other gun stores since the China virus arrived), but I would imagine this is Courtland's regular policy, as is THE only guy. Although I have not yet purchased from him, this will be my exclusive gun shop from now until if or when I leave CA. As you speak with Courtland you immediately recognize that he is extremely knowledgeable (as you might hope since he IS the store owner), and he seems to be an extraordinarily straight shooter. If he had what I was looking for I would be there now to purchase it. But like so many other gun stores, his inventory is quite limited at the moment. However, Courtland is happy to try to locate the gun you are looking for with his 4 distributors, plus other websites like GunBroker.com, and he will notify you and order the gun the next day upon arrival. The majority of Courtland's customers seem to be in law enforcement, but he also sells to non-professionals (by appointment). When I asked him about the best personal carry semi-auto pistol he would recommend, he told me his first choice. However, when I NEXT mentioned that I MAY relocate to Arizona, he switched his recommendation to a different gun due to the fact that it could also receive a much larger magazine as compared to CA. He is also going to call all 4 of his distributors, and if they don't have one they will order it notify him once received. WOW! I have been looking for this particular gun for over 3 years, and have called numerous other stores, and this is the ONLY dealer who not only gives you the time of day, but in fact WORKS for you to help you to find what you are looking for. At this point I am happy reminded of what a similar store might look like back in Mayberry in 1966. I would imagine that this is the type of service I MIGHT expect, but never in these times! This is now the ONLY gun store I will do business with as long as I stay in CA! THANK YOU COURTLAND, AND GOD BLESS YOU!!!

I took five steps into the store and was greeted by staff. I had a long gun in a case and was asked…read morehow I can be helped. I was sending a rifle to a relative out-of-state. I was asked to go to the main counter where I of course allowed staff member to open the case and examine the arm for safety purposes/standard protocol anywhere. I explained what I wanted to do and found the staff member to professional yet very personable. I am relatively new to the area and so this was a welcomed contact. I had been quoted a price for the action over the phone prior to my visit and the price was the same. This is very good-to find a business with the integrity, know how and desire to help the costumer with their needs. There was a large amount of firearms, equipment, ammunition and other shooting needs available. I have found a new gun store I can do business with, no need to go anywhere else. Thanks Camarillo Gun Store. I'll be back.

The people are rude the customer service is hit and miss depending on who you get…read more Purchased a gun being sold on consignment and the store would not even give us a magazine for it because the original magazine was over 10-round- ok- provide the equivalent 10 round. We paid for a firearm, not just the barrel- you need a magazine. After some debate, we were provided the 10 round- no discount - had to pay full price- it should be part of the sale imo. Can you imagine buying a car with no tires or no gas? This was our second purchase from the store and definitely our last.

Stopped by Dick's late on a Friday night and had such a great experience that I felt it deserved a…read morereview. Jonathan, Damario, and Dani were all incredibly helpful and welcoming even though it was near closing time. Instead of rushing customers out, they were patient, friendly, and genuinely attentive. They took the time to help me find exactly what I needed, answered my questions, and did it all with positive attitudes and professionalism. It's rare to see a team maintain that level of stellar customer service at the end of a long week, but they absolutely did. Big thank you to Jonathan, Damario, and Dani for going above and beyond and making the shopping experience easy and pleasant. Their teamwork and kindness really stood out.

Unfortunately I won't be back to this location ever again. After previously giving them a 4 star…read morereview, I now leave this location 1 star. The last three times I've been here I've had horrible customer service. One of the male employees had a bad attitude with me on two different occasions. He was snarky, rude and had a smarty pants attitude. Like bro... stay home if you're mad at the world and get out of the customer service / retail job field. The selection here is decent. The value is fair. The store is big and clean. But the service is horrendous. Last week my wife wanted to make a large purchase and she just walked out. No one seemed to want to take care of her. Dicks lost a big sale. She went to another mall instead. By the looks of other reviews it looks like customer service is not their forte... What a shame! Thousand Oaks really does need a nice sporting goods store.

If there was even the smallest hope out there in my heart that a business can win your heart in…read more2025! This store and its employees did it. Had a super bad experience at a store called Turners. Waited 2 hours to buy ammo. Then looked this place up and boom! Amazing prices, amazing customer service, I think it's family owned! Oh my. Called them. They were super nice, helped me and got me what I needed super quickly. Got a huge discount and left sooooooo happy! I have to say this place is a rare diamond that hasn't been found! Hopefully people don't ruin it like they do to others. Love the people and love their prices.

This is my new go to place for ammos. They frequently send emails for specials. The online purchase…read moreis quick and easy. I go and pick it up at their two locations, Simi Valley or the parent company, Copper Jacket, in Thousand Oaks. The staff at the stores are friendly, helpful, and know the stuff about shooting. Since Californian's cannot order and get ammos shipped to door, this is the best and cheapest. I have not had any issue with their reload ammos. They also carry affordable rounds as well as difficult to find calibers and match ammos.

I found an old Remington rifle in my garage while doing an ADU. I had no idea what to do with the…read moregun or what the value was. I randomly visited Mt Mccoy auctions in Simi Valley for a different business meeting. Their office was well kept, and they had a friendly staff. I can clearly see they handled Gun options and decided to use them. They had someone visit my home and do a quick intake. He even offered me an estimate estimated value. One and a half months later I received the check in the mail for almost $2000. Very happy with their service and outcome. I would definitely recommend friends or family.

I made an appointment here, went down and showed them the guns I wished to sell. One in poor shape,…read moresmall revolver, I knew wasn't worth much, and they told me so. The second was a pre-war Walther PPK That was in very good condition, with a crown marking. The (seemingly), very nice guy that looked at my guns told me that sadly, the Walther also wasn't worth much, and was unfortunately a very common gun. He offered to purchase the gun from me for $500. I told him I'd have to think about it and left. Note: I'm an older woman who knows little about guns. Trusting him, I told him as much. Back home, after having done some research, I pretty much knew the gun was worth more. Asking around, I found a more reputable out of state auction house in Illinois, and consigned the gun to them. The gun sold in February for $3800. Avoid this business. Attempting to scam women...or anyone..... is a pretty awful way to conduct yourself.

Great customer service. Adrian was very helpful and knowledgeable. The wait time was short but they…read morehave a kiosk to enter the queue so have some patience during busy hours. They offer the FSC test (30 questions and cannot miss more than 7). They have a nice selection of firearms for a good price. Definitely will be back to make a purchase!

TLTR: Great Staff, Dreadful Wait…read more I've come here four times, and the first three visits each had to wait almost 2 hours. One time I got a text while I was waiting in my car saying it was my turn, but when I walked up they said they hadn't called my name. Peoples names get skipped or repeated. The fourth visit was finally fast (about 15 minutes), but only because I used the appointment QR code outside the door and told the cashier. When being helped, the customer service is good. Shout‑out to Larry and Jason for being especially helpful and informative. Make sure to check what ammo your range allows before buying in bulk.