I usually don't leave reviews for anything, but this is definitely an exception. I just recently started playing golf casually, and a friend brought me to Roger Dunn and introduced me to Jim. Right away, Jim took the time to explain how everything works and walked me through the different club options, including the pros and cons of each. Even though the store was very busy with a lot of customers, he never made me feel rushed and took great care of me throughout the entire process. What I appreciated most was that he never tried to upsell me or push me toward the most expensive clubs. Instead, he genuinely listened to what I needed and recommended the set that was the best fit for me. Customer service like this is hard to find these days. I highly recommend Roger Dunn, and honestly, a big reason why is Jim. If you're new to golf or looking for honest advice, ask for Jim--you'll be in great hands! read more

Great selection across the board and the service is fantastic ! Yuki and the team do a great job to enhance the customer experience. I was heart broken to know about George who became a good friend and was simply amazing...will be greatly missed ! read more

George was such a great help with choosing a driver and new golf shoes. He was very knowledgeable and helpful. The store is always so organized and has many options for everyone. We love to shop here for our golfing needs. read more

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Professional staff. Welcoming environment. Tons of product. Every gold item you could need is here.!

I'm 12 and they made me cry all I wanted was to cut my clubs witch takes 2 seconds to do and he refused because they closed in ten minutes we got told no 4 times this sucked because we had drove 1 hour to get their and I was so happy when we got there but left in tears read more

Today I went to the store to get a TM driver wrench and walked about to see if they had them for sale. Finding none, I asked the gentleman in the service/repair shop and he said to ask the front desk since they had been giving them away in the past. I took his instruction, went to the front checkout and asked the two "boys" if they had any "TaylorMade" wrenches and one of them wandered around, looking for a Callaway wrench. I reminded him that it was not a Callaway but a TaylorMade wrench. He glanced about, then said "nah". I returned to the service area, asked the professional and polite gentleman if I could bring my driver in if he could tighten it until I found a store that sold them. He politely replied "of course" so I went to my car to get it. Here is the sticking point: when I walked back in minutes (actually seconds) later with my driver, one of the young fellows, with no tact told me I had to check my club in, which made some sense, so as not to have me walk in with mine and return with a new or better club (they didn't say that, but, obviously the gist). I handed him my club where they wrapped a sticker on the shaft and was going to the service area. Then the other less than courteous kid said I had to take my head cover off as well - stating company policy. I went back to service, the professional and friendly gentleman tightened it and as I walked away I said "thank you, you're great, but the guys at the desk can pound sand"! (Hoping in a bunker) The issue is there were maybe one or two other patrons in the store, so if I was a thief it would have been clear if I was trying to flip an old club for a new. In fact I bought the referenced driver from the same store ($500+), a putter a month ago ($300+), my sons junior clubs ($300+), a few dozen balls ($200+) and so on. The last time I went to a drive through at McDonalds I was treated with courtesy and respect, much more so than the kids at this store. Extremely disappointed with the type of employees on staff today and it will be very difficult to patronize Roger Dunn ever again... BTW, I went on Amazon and will have the wrench and a dozen - Pro V1x balls delivered tomorrow. No wonder brick and mortar shops are dying when you staff your store with incompetent BOYS... read more

Overall great experience.. The store has lots of stuff. Good club selection new and used, bays to try clubs, etc. I only needed balls today, but will definitely be back. Great conversation about the game with sales guy Brandon. New to area so this is a great find. read more

I've given Roger Dunn multiple chances but the customer service, especially at the front and from the managers is consistently disappointing. While there are a few helpful and kind individuals in the back area the majority are rude, dismissive and act like helping customers is a burden. It's frustrating to walk into a store that's supposed to be about service and leave feeling ignored or talked down to. What's worse is that this doesn't seem to be a one-off experience. A quick read through other reviews shows a clear pattern of poor customer treatment. The management doesn't seem to care and it shows in the way staff interact with people. If you're hoping for friendly or even basic service you might want to lower your expectations or shop elsewhere. read more

Amazing customer service...I had a minor return issue and they quickly responded and resolved it. Great customer service from store manager Yuki and sales representative Vince for educating me and taking the time for a beginning golfer. Thanks Guys!!!! Now off to qualify for LIV read more

Great place to get new or used clubs. Indoor simulator to test out all options. Staff was helpful and friendly.

just wanted to say thank you to Yuki-George-Vince for taking such good care of my golf needs they go out of there way to help me. thank you Richard read more

Tried getting a set of clubs but ended up walking around for 20 minutes without being offered any help. Once I received help the gentlemen assisting me reeked of cigarettes which is super unproffesional. Then to top it off when I went to checkout both cahsiers were too invested on their phones to look up and notice me waiting. A manager (looked like an alien) then told them to knock it off and I finally got the help I needed. Overall a bad experience and I would much rather just shop online from now on. read more

Been there 4 times in the past 3 weeks and every single time Ive walked in there has been the same gentleman at the front desk who glances and makes eye contact with me. Eveytime I've smiled and made a greeting such as "how you doing today sir", and every time I get the same annoyed stare back at me and he looks away. This has happened 4 times in a row now!!! It's blatant disrespect at this point. Unfortunately the service has been the same with the rest of the staff, with the exception of one individual whose name I did not catch. Everyone walks right past me but seems to cater to all other customers, or they just hang out at the front desk. I understand I'm a bit of a "rough" looking man, but that doesn't negate the fact that I deserve the same customer service as everyone else. I've purchased a brand new driver, putter, and bag with in the last 3 weeks, but will be taking my bussines elsewhere. I gave them the benefit of the doubt and thought maybe the service would improve once they see I'm a paying customer and not just window shopping, and I was wrong. Here's another kicker, when I was leaving the store I was backing up out of my parking space and was almost hit by a speeding vehicle that came around the corner like a bat out of hell. I slowed down and waited to see who would get out of the vehicle and it was an employee of the store!! I normally don't leave these kinds of reviews but this store has left a bad taste in my mouth. read more

Got a set of clubs here, was able to hit them first before buying, they have a great return policy, 90 days bring them back and upgrade or get same store credit. Cost is average in a happy customer read more

I needed some new grips and the price was right. They were able to install the grips while I waited. I haven't used them yet but they seem very solidly mounted. The store is very well stocked with all your golf needs and decent pricing. read more

This place is heaven !! I love going there , Sebastian is also very knowledgeable and the clubs are spot on and best prices and if you have old clubs you can trade them in as well, even your clubs you never use. I would give them 6 stars if possible. read more

Awesome team! Always super helpful! Replaced the shaft on my driver with the one that fits me better without any charge. I didn't even purchase the driver from here. Will definitely use them for future purchases. read more

Not sure why this location only has 3.5 stars but its definitely not accurate. I've been an active client for a few years and I've only enjoyed great experiences. They offer a risk free trial period on newly purchased items.. so no risk and can get store credit for something new within the time period allowed. they also have two stalls where you can take a few swings with something you are interested in purchasing within the store. More importantly, the level of service and care is superior to most retail stores I visit. They go above and beyond what's expected and they do it with class and a smile. Thank you to all those that have helped me in the past and continue to do so now. read more

Called in on a Saturday and was surprised they actually had a grip in stock I needed on short notice. Kenneth verified over the phone they had it in stock....I drove in a short time later and he remembered the phone call we had earlier. We walked over towards where the grips are displayed .... He shows me the grip...."is that the one you're looking for?" "Yes".... He asks for the club in my hand and installs the grip himself!!!!!!! Who is this guy? AWESOME! In and Out of there in ten minutes!!!! Thanks RD Golf for stocking JumboMax grips....and thank you Kenneth for totally "kicking ass!" read more

Nice golf store with a nice selection of golf clubs and accessories. The store is clean and well organized. The employees are always friendly and helpful. The parking is convenient. the restroom is clean. They send you coupons if you give them your email or you can find coupons in golf magazines. They have sales quite often so if the price isn't right I always ask when there next sale is. read more

Roger Dunn Golf Shops - Large selection of golf bags - Golf Equipment Near Me - Newbury Park, California

Love this store all the employees are super helpfull . They have an amazing selection of new and used clubs which for a discount player whos just starting like myself is exactly what I need out of my shop. I have bought all my clubs there and plan on continuing all my business there. read more

The folks at Roger Dunn's are great. It's an awesome place to get fitted for clubs. I used to be a GolfSmith guy because it was close to my house. When they closed up I made the trek to Newbury Park. I went last year and got a putting lesson while deciding on which new putter to buy. Just recently they got me fitted (after two trips and 4-6 hours in the fitting bay) into some forged Mizunos and Titleist TS woods and I couldn't be happier. I worked with Leonard and he is a patient guy and knows his stuff. They had everything I needed and treated me great. Dan was very helpful and attentive. Very positive experience overall. The golf business is rough these days, but these guys are working hard for their customers. The 90 day return policy is legit. No strings. No hassles. I'm a 8 handicapper and expect to drop a few soon. 5 stars!! Ron Briggs read more

I visited this shop yesterday 07/09/2020 and the customer service was terrible. I had a few questions regarding gloves and had waited several minutes for an employee to assist all while there was 3 employees at the front-end literally doing nothing. I was able to finally snag a young employee passing by who seemed immediately irritated when I asked for help. Not only was he not able to answer my questions, his go to answer when he didn't know was "it's just preference." All in all, the store itself is great if you have done your own research and know what you are looking for. Prices and selection is excellent. If you want amazing customer service, got to Bogey Bobs down the street and ask for a price match. read more

As previous reviewers have stated, don't go to this store if you are one of the following: a person of color, young, a woman, or look poor. No one will help you, and if you do get someone's attention, they'll do the bare minimum to help you find what you're looking for. Customer service at this location is dead. read more

This place is alright. They have the gear you need.. but you kind of come in, and pick things out yourself. You can try the simulator on your own and other gear. Not too much expert advice when you arrive so do your research before you get there. Otherwise they have a good selection. read more

Picked up the perfect driver with the help of Kenny. He was great!! Very helpful and super polite.

The customer service at Roger Dunn in Newbury is as good as it gets for me. I bought a used Taylormade M2 Tour 4 wood from them a month ago. A week or so after I purchased the used M2 Tour 4 wood I took it out to the range. I played a round with it. After the round I noticed that the face of the club cracked. I went to back to Roger Dunn to return the club. I wanted store credit. Instead Michael, and Nolan for RD identified the crack in the face as a defect. RD called Taylormade for me to notify them of the defect. Taylormade responded by sending me back a brand new M4 4 wood with a Kiyoshi shaft. Both RD, and TM went above, and beyond here. This would not have been possible without RD going the extra mile to call for me. Thank you again. I am a satisfied customer. p.s. For what it is worth I am a 5 handicap. I go here for all of my golf needs. Also, Yuki is an excellent club fitter. p.s.s. If you don't know, now you know. read more

I came in today to get my 3 wood regrouped. I stood back at the repair area for almost 10 minutes. I finally had to ask one of the 8 employees doing nothing if anyone was working back there. The man that helped me offered no apology and just took my club and finally started working on it. A moment later a Caucasian customer showed up and an employee came right over apologizing to him. I thought Tiger changed the good 'ole boy mentality of golf but I guess I was wrong. I'll never come back to this racist place! read more

Two claps! We'd like to thank staff member/Jimmy for getting our son set up with his set of clubs. Our son/Aleks is 6'8", so Jimmy was able to hook him up with a beautiful set of Galloway irons, and extremely perfectly long driver + a light-weight black bag! Awesomeness ! read more

Always helpful staff. A couple weeks ago I brought in my driver to be regripped, they said it would take 5 minutes. I was on my way out in 5 min, and now I can drive much better. Grip or brain? Either way always happy with the people who work there. read more

Went in for a new club fitting. They made me feel welcome and we went right to the club hitting area. I hit several different brands of clubs and decided on the Calloway Marvik clubs. The main reason I decided to try new clubs was because I had lost so much distance sense turning 70 a few years ago. I still did not gain much distance with these new clubs but I did gain a little. Then the pro wanted me to try a senior shaft and I could believe the difference. I will never have the distance I did in my 50's but I'm back up to 150 with my 7 iron so I am very happy. Thank you for spending the time with me. Helping me choose and set up my new clubs has made a big difference in my game. It was much appreciated. read more

I want to take the time in express how excellent the customer service is at this Roger Dunn store. I had purchased some grips and the return policy is your not allowed to return used grips even under the 90 days. Yuki and Chuck Along with the whole team were extremely helpful and replaced the grips at no charge, Due to a manufacturer's defect in the grips. I can't thank them enough and this will always be the golf store that I will go to. read more

Best shop in the Ventura/LA area. Been coming here for years and that won't change. They have helped me out with everything. The staff is great too. Special shoutout to Nolan and Jimmy. They have the best customer service you will ever find. read more

I came into the store needing to drill down my swing on a new driver. I worked with George and he was very helpful. After 10 minutes of swinging away and identifying little the details, it was determined I needed a stiff shaft. The change was made, paid for and I was out the door in less than 30 minutes. Thank you! read more

Feeling discriminated against. As soon as I walk into this stupid store they ask for my little backpack (the small ones that are used as purses). I'm confuse, so I take my wallet out and leave the bag. Then, I see a lady walking out with a humongous purse and she didn't have to leave her bag. It feels extremely awful to be discriminated against guys. I just wanted to scream and cussed them all out. Instead, I tell them to give me my bag back and pointed out the lady with the big purse. I will never return to this extremely discriminating store. read more

The people here are actually really nice and welcoming! There was a man named Leonard Spydall, a club fitting specialist, was great and was really helpful. I decided to give this store a try, regardless of the bad reviews, and it turned out to be a good decision. Try the store for yourself first, and be the one to judge it even if there are bad reviews. read more

Their customer service is horrible. I have gone in looking to purchase on several occasions and no one wants to assist.

This has to be the best golf shop I ha e ever been to. Leonard Spydell was who helped me and besides being extremely knowledgeable and helpful deciding on what I needed, he was also one of the friendliest people I have met in a long time. I would come back here solely for his service. I walked out extremely happy with an improved swing for my driver and putter and feel like I am leaving a friends house. I will be back when I am ready to upgrade the rest of my clubs. read more

Buying a travel case for hubby. It's a little industrial in here but they have everything. Prices not bad. They have a ton of great clothes but that will have to wait for Christmas. read more

Roger Dunn Golf Shops - Today's purchase - Golf Equipment Near Me - Newbury Park, California

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I don't post on Yelp reviews very often, but the staff and this store deserves a round of applause! What great costumer service and very accommodating! I called different branches looking for a specific product which were sold out at all of them. The store associate George, from this location, went above and beyond to tell me the different brands of the product for me to look up the exact one I wanted and for him to help me find it. He followed up with me and I was able to get my boyfriend the best gift!! Chuck in the store was very helpful at check out and helped me with the box to my car! Great store, great staff- thank you George and Chuck! read more