Came looking for a bike for my teenager and Steve L was a phenomenal help! Knowledgeable and…read morefriendly we walked away with the best bike for my boy. A+ 5 stars!

I shop at the Big 5 Sporting Goods located in Thousand Oaks ,Ca. on a regular basis and have done…read moreso for at least a decade.I go there to buy certain items that I need for work that are hard to find at a reasonable price elsewhere without sacrificing quality.I don't want to spend a large sum if money on a high end pocket knife in which I am going to beat up and eventually break at my work.Big 5 runs Good ads and if your patient you can get a great deal on a nam e brand item,for a much lower price than the department stores.This is thier buidness and that'd why I shop there.Often times I run in for a nice knife and end up purchasing a a flannel or a couple work shirts,flashlights etc...I have spent THOUSANDS of dollars at this as well have many of my friends,co-workers and family in this community.Thus far,any minor problems or disgretions I have encountered over the years have been swiftly and professionaly resolved by either the clerk who was helping me or by a nearby helpful manager.It is a terrible reflection on those hard working diligent proffessionals,the incident which occured today when I was trying to pay for my product.I waited patiently in line to have a couple of knives shown to me which are kept locked up on a display case for obvious reasons.I will say that,being in the retail business for over 15 years myself,I would give the stores pricing accuracy an F or maybe even bordering criminal fraud as far as wrong prices,no prices or the just don't know and are not going to bother to even try to find out for you.I would say 75 percent if ALL Thier knives on display,have no prices at all on the shelf tag or knife itself.When I tried to incure a couple of unpriced knives,I was met with a bad attitude and snyde remarks which made me feel unimportant,unwanted and unappreciated as a customer.I know that retailers rely on student workers in thier workforce but come on man this kids chest barely reached the top of the counter.His beard was,I believe,parts of a cheap drugstore Holloween costume,and he was dressed like a 7th Grader.Sorry,maybe it was take your child to work day but I shouldn't have to babysit the clerk or reprimand the clerk assissting me at the local sporting goods store.O.K.. Bottom line is he couldn't break a 100 dollar bill at 4 o'clock in the afternoon after bring open for buisness for at least 5 or 6 hours on a very busy day.He looked at me like I was a nutcase for even handing it him which I almost didn't want to do considering he could not of been a day over 14 years old and I questioned whether he even knew what the was or had ever seen one before.I thought he was gonna start crying and said he absolutely not break such a large o it too high of a risk.I said then please call a manager at which time he told me he was.That I know us against the child labor act !!! To begin with,then he started childishly bickering with me and threatened to tell his mommy,I mean manager on me if I didn'te apologize to him.I just wanted to buy the product at this point but was refused services and I left the store promptly.I asked the REAL manager on duty for the General Store Manager and District Manager's names and was told was the CEO Of the entire company.And refused to give me futther information.From now on,I will be shopping at Dicks.At least they are not such pussies.Thank you again Big Dive !!! For absolutely nothing !!!! Sincerely Robert Jackson. Mistreated Customer at Big 5 Sporting Goods in Thousand Oaks,Ca.

Stopped by Dick's late on a Friday night and had such a great experience that I felt it deserved a…read morereview. Jonathan, Damario, and Dani were all incredibly helpful and welcoming even though it was near closing time. Instead of rushing customers out, they were patient, friendly, and genuinely attentive. They took the time to help me find exactly what I needed, answered my questions, and did it all with positive attitudes and professionalism. It's rare to see a team maintain that level of stellar customer service at the end of a long week, but they absolutely did. Big thank you to Jonathan, Damario, and Dani for going above and beyond and making the shopping experience easy and pleasant. Their teamwork and kindness really stood out.

Unfortunately I won't be back to this location ever again. After previously giving them a 4 star…read morereview, I now leave this location 1 star. The last three times I've been here I've had horrible customer service. One of the male employees had a bad attitude with me on two different occasions. He was snarky, rude and had a smarty pants attitude. Like bro... stay home if you're mad at the world and get out of the customer service / retail job field. The selection here is decent. The value is fair. The store is big and clean. But the service is horrendous. Last week my wife wanted to make a large purchase and she just walked out. No one seemed to want to take care of her. Dicks lost a big sale. She went to another mall instead. By the looks of other reviews it looks like customer service is not their forte... What a shame! Thousand Oaks really does need a nice sporting goods store.

They have the best deals for new and used gear. Service is…read moreexcellent- the staff knows what they carry.

Great retailed store for used quality equipment. Best use sporting goods in Southern California.read more

I would not recommend Road Runner Sports. Last time I went in, my son and I were seen by a…read moresalesperson, barely acknowledged and made to wait for 15 minutes while that individual stacked shoes. You would think the sales would be more important than stocking, especially since my son and I were both prepared to purchase new shoes. We ended up leaving. Secondly, beware of their so called VIP family rewards. I called four months before the auto renewal and received email confirmation that we are no longer enrolled for auto renewal. Near the one year mark I received an email notifying me of my auto renewal of $49.99. I responded to the email with my confirmation from months before that I should not be charged. Today I received a bright and cheerful email that I've been successful auto renewed for $49.99. I had to call a second time and deal with this. Really poor customer service and nasty marketing strategies. We would have liked to support a real shoe store and not give our business to Amazon.

I have always enjoyed this Road Runner locations especially since I had a rough one in the Oxnard…read morecollection. I recently came by to pick up some shoes I had ordered online and I was greeted as I walked in and helped right away. The employee was very friendly and made it a quick process.

The service was amazing! I had a refund concern and the manager Ricio helped me and satisfied my…read moreneeds. I will continue to keep coming to that location.

Their service is awful. Their prices are high. I was in line…read morefor 15 minutes watching the gentleman cashier talk to this lady for all that time. The young lady who was at the cashier went through six people including me and the gentleman cashier was still talking and playing with customer's dog. They finally brought out one more person. Ridiculous

Just went and they over charged me for this hat. Sadly I didn't check the receipt before I left…read more Gas is so expensive it would cost me more to go back and fix the error. So dumb I got this hat because it was cheaper, got a phone call when I was paying so I didn't notice the incorrect charge until I got home, so annoyed. Hate this store they always suck to be honest would have gone to Lids but they were closed.

It was super packed and took , long I do not think they had a lot of shoes inventory, Customer…read moreservice was great, they do require masks, they have hand sanitizer. I recommend more inventory and more workers at the cash register.

What a great store! Great Customer Service and very hospitable! I go there all the time for things…read moreand I will keep supporting this business!

BEST LOCATION HANDS DOWN!…read more First, 5.11 has some of the most comfortable and versatile gear for combat training, hiking, and even just walking around town. Outstanding clothing quality that looks and feels great. Second, I love this location. The sales team - specifically Jake - is super cool and helpful. My brother and I are regular visitors and, even though we live closer to the Commerce location, we go to Simi because of Jake. I never feel like I'm being "sold" something. Instead, I feel like I have a buddy at the store just giving me great advice on fantastic products. Can you get the similar stuff at different stores or even online for a cheaper price? Sure but why would you when you have a great quality product with a super helpful sales team. What's cheap today is expensive tomorrow. Don't try to find knock off crap on Amazon. Pay for the quality products and service at 5.11. You won't be disappointed.

Great experience at this fitness products store! Tim, the owner, gave me such a great deal on these…read moresoft side kettle bells! He is definitely not overcharging for this high quality equipment. I also bought one of those doorway pull-up bars and he gave me a great deal on that too. This is a very well stocked home fitness store. I'm sure professional gyms in the area also use them all the time. Come in here and try out some of their items. There's enough that you can pick and choose and figure out what you want in the store because they are so well stocked. I will be back as I get stronger and need more products.

Tim is the BEST! When I couldn't work the seat on my new M3 Multi-gym, he had someone at my house…read morewithin minutes. He is very knowledgeable about his inventory & goes above & beyond the typical customer service. He will give you a fair price on anything you purchase from him. I cannot speak highly enough about Tim, the selection of equipment and the service. No need to go anywhere else!

The crew is SO friendly here! The young man at the skate counter helped my son set up his very…read morefirst skateboard. The girl at the front was so sweet with my daughter, and she helped me find exactly what I was looking for. YAY for Val Surf! 4/11/26

Been going to Val since childhood in the 90's. It's rad to see them still doing their thing, and…read moredoing it well. I went in to get a skateboard as an Xmas gift for my kid earlier. Danny at the skate counter dialed me in with some great recommendations and a clean build. There were plenty of ready to roll complete decks there for a great value, but there's nothing quite like piecing something together off the wall, unwrapping the unblemished deck from the plastic, and building it on the spot with some grip tape fresh off the roll. Seeing less than a 5 star average for a shop that has been great to everyone in my circle since elementary school was an unacceptable sight for me, so I felt compelled to write this.

It really just you basic Target. It follows the typical store layout and was reasonably stocked and…read moreclean. They did not have the item we were specifically looking for but the nice lady who tried to help us find it, located the item in a close by store. There is ample parking with a caveat. Its a super busy strip mall and has lots of restaurants so it can be pretty empty or wildly crowded depending on day and time

Terrible location! I visited on a Friday afternoon, and many reckless teenagers were allowed to…read moreloiter, run, and cause trouble within the store and faced little consequence from managers. Even worse, teenagers and young children, some of them probably no older than 10 years old, are riding their electric bikes full speed back and forth across the entrance of the store! Weaving between traffic and people walking to and from the store. It is EXTREMELY dangerous! Target managers say it's not their parking lot so they can't do anything about it. How can this be?! Upon research, it does look like they DO bear responsibility for the safety of guests in their parking lot. They cannot take this matter lightly. Something has to be done, or mark my words, someone will get seriously injured or possibly killed if these kids are allowed to keep doing this. Visit at your own caution.