Worst CVS I've ever been to. Customer service was awful self checkout machine was not working and…read morethe staff had no idea what she was doing.

This CVS is great. In a small town without a CVS or other big drug store on every corner, it's…read moregood to find one that's well stocked and layed out in such a way that things are easy to find. It was clean and had a great selection of everything from pharmacy items to food to stationery to gifts etc. Parking was tricky, but it's in a great location and the staff were friendly and helpful.

My mother's prescription promise date was March 8 but when I went to pick it up, there was a hold…read moreon it and they gave us 3 "emergency" pills. On the 11, I went to pick up the rest, they were "still working on it". I'm not stupid, they didn't start it until I arrived. It is blood pressure medication - life or death. Prescriptions should be filled in the order they arrive and should NEVER take 3 days!

Placed a photo order online, called to make sure it was ready and when I came to pick it up it was…read morescratched and ruined. I have now been standing here for an HOUR waiting for it to be reprinted. Save yourself the hassle. Avoid this location and Walgreens in general. Hiring standards are on the floor. Bottom of the barrel.

worst customer my mother went in one day and there is two young Hispanic ladies being very rude to…read moreher saying that she wasn't sure of what medication she was looking for, and we're having side conversations and now this is the second time that this is occurring to my mother, and I feel like it's very rude because instead of helping her out, they're criticizing her just not a great environment at all two young ladies always criticizing and having side conversations to themselves

Today was an absolute abomination at this establishment…read more I have been coming to this location for about 3 years. My medicines change and normally I have no issue. I recieve a certain medicine which requires me to show my identification but for the past year of coming to this location my ID was never requested. Today I was informed that the pharmacist will no longer fill my medication because I don't live in Annapolis. What's hilarious is I own three homes and also own a salon in Annapolis. My main home is in Annapolis. My id does not reflect my current address because I have a change of address card provided by the mva showing my address. The pharmacist Patel looked me in the face and told Me because I don't have proof I live in Annapolis he will no longer fill my medication. This is so ILLEGAL! Then the female attendant announced my name, medication and birthdate out loud while Customers were in line and next to me. I yelled at you because you discriminated against me! As a pharmacist you have a civil obligation that you broke today by discriminating against me. You can not deny someone medication because of your personal opinion of them. I am a strong gay male And I own and operate a large company! What you did to me today you will regret! The illegal actions of you and your staff will be held at the absolute highest legal regard and I will be lodging a complaint against You and your business for blatant discrimination. I'll see you in court

I love this store. I go out of my way to shop there when I can, instead of CVS, which is right up…read morethe street from me. The aisles are clearly marked, the center aisle is wide, I can find what I need, and there is always a cheerful, real, live, person who is ready to check me out at the register. Walgreens is a superior chain in many ways and I'm glad this store is in the neighborhood.

if I could rate negative stars on the pharmacy I would....not anything I could call effective…read morecustomer service

We have had nothing but amazing experiences here and have been using this pharmacy for over 4…read moreyears. We previously had been working with big name pharmacies when we had a major issue and left us wanting better service and a personalized experience. This is exactly what we got at Arnold Professional Pharmacy. They are able to compound which has been especially helpful with young children. If there's ever something we need to talk through with the pharmacist, they are thoughtful, responsive, and helpful. To me, they have been a great extension of our healthcare team for our family. I would highly recommend that you consider supporting a local business and come here to receive exceptional service. Neil and Allison are wonderful team members that we have enjoyed working with!

This has been my pharmacy for over a decade. As a transgender woman, I'm sure you can appreciate…read morethat navigating healthcare in the United States can be difficult and I need to put my health in the hands of people with empathy and understanding versus closed minded people who are living in the past. I have never felt any kind of pressure or discomfort here as a customer. The service here is top notch: the staff knows everyone by first name, they're incredibly courteous and conscientious, and if they can't fill a prescription for you they will work diligently to find a pharmacy close by who can. They also understand that insurance can be tricky and the cost of maintaining health in America presents its own challenges, so while they can't dictate the cost of medications, they try to make it as easy and as painfree as humanly possible to get what you need. They also have a solid selection of other things you might need in a pinch and are super knowledgeable about the pros and cons between different brands / products. Not to mention they also have little things like a section dedicated to the community featuring books from local authors. I respect that a lot. When people talk about the benefits of choosing smaller local businesses over bigger companies, I immediately think of places like this little pharmacy. My experience here is that they really care about their backyard and those of us who live here.

Was nearby and stopped in this CVS! I found what I was looking for and proceeded to checkout. Two…read moreemployees were at the register. One was on the phone and one directed folks to use the self checkout. I don't understand why not help the customers who didn't want to use the self checkout. Oh well! I got my two items and was out of there!

Pharmacy is sorely bad. Terrible communication, rude and unhelpful. Do not recommend relying on…read moreappropriate patient care from this location.

This is the pharmacy of yesteryear, where pharmacists ground different compounds to make a drug…read moreespecially for you. Great service, great products. Exceptionally knowledgeable!

Great little local drug store. They offer services that the chain stores don't, I highly recommend…read morethem. They're super friendly, helpful and compassionate. They saved the day for my family and our sick cat. I will be forever grateful for the services they provide. They were able to compound her medications into tuna favored liquid that we could squirt in her mouth or the better tasting stuff she just licked up or ate in her food. Our kitty was diagnosed with Lymphoma, the vet prescribed steroids to make her time left comfortable and suggested we get it compounded here. It was more expensive than pills were but I would pay twice what I did to not have to pill her everyday. The medication they compounded added weeks to her terminal diagnosis, and gave her a quality of life that would of been impossible without the medication. If we had not gotten the liquid we would of had to put her to sleep weeks before we did. If you have a pet that takes pills I highly recommend asking your vet if it can be compounded here, it is so worth it for you and your pet, especially if you have a cat. They will explain how to store it and administer it. The medication even came with the little syringe. I wish it was closer to my home so I could use it for my monthly prescriptions.

The Bay Ridge CVS has the best employee named, Manny! I had…read morea hundred or so photos that I needed to download from my phone and have printed, and Manny helped me through the entire process. He was cheerful, patient, and professional with me, which I greatly appreciated! Every employee should be as helpful and kind as Manny was to me. He really made my day!!!

On 1/28/26 I drove to Bay Ridge CVS to pick up some prescriptions that they said was ready. This…read morewas 3 days after the snow storm. When I turned into their drive I saw their lot had not been plowed !! I could not pull out, since there was a car behind me. A 6 inch ice block was in middle of lane the whole way into parking lot. It scraped the bottom of my Tesla. Also the whole lot was full of snow. I told the pharmacist they should not have been open, since the their road and parking lot were a severe hazard. They said they were waiting for their plow contractor to show up, It would have been easy to text their customers with prescriptions and tell them not to come to store until lot was plowed. I guess getting money from us has a priority over our safety, Shame on Bay Ridge CVS!!

Omg the wait is always long. They break for lunch at 1;30 to 2 pm. The time I can pick up my meds…read more They are slow to service the drive thru window. Not a good Experiance.

I'm the first? I wonder how. I think this cvs is good and a place I will come back to for more…read more Needed few things and ended up buying more than I needed (tend to do that whenever I'm the CVS). Pricing is good and service was great (I came here early Friday morning and it was just me and one more customer in the whole store). So if you want the staff's full attention, try the morning hours.