I'm not usually someone who writes reviews. If something isn't right, I generally prefer to mention it to the server in the moment so they have the opportunity to address it. Unfortunately, that wasn't possible during this visit because our waitress rarely checked on us, so I wanted to share our experience here.
We made a reservation and weren't sure if it specified indoor or outdoor seating, so we called ahead. We were told that getting an upstairs outdoor table would be no problem. However, when we arrived, we were told our reservation was for inside seating only and that the wait for outside would be an additional 1 hour and 45 minutes. We really wanted to sit outside, but rather than make an issue of it, we decided to stay inside. Looking back, we probably should have left.
The cocktails were underwhelming, especially considering the price. The highlights of the meal were the duck wings and calamari appetizers, which gave us high hopes for the entrees.
Unfortunately, the entrees were a major disappointment. Two people ordered the halibut, and while we understand halibut is a delicate fish that can be difficult to prepare, the dish lacked flavor overall. The foam that came with it tasted horrible--almost soapy--and although the rice and eggplant were good, they weren't flavorful enough to complement the fish.
I ordered the tuna burger and specifically requested it cooked medium because I didn't want it to be dry. Unfortunately, it arrived very dry, was falling apart, and lacked flavor. I ended up asking for a side of teriyaki sauce just to make it enjoyable- that didn't help at all and left half the sandwich in my plate.
The tuna burger was supposed to come with sweet potato noodles, but they were out-which is not an issue for me, usually. The waitress asked if I'd like a substitute. None of the suggested sides appealed to me, so I asked if I could have the sweet potato purée instead since I saw it for the duck entree. Instead, I was initially served fries. I asked the person who served me, if I can get the puree, the server was confused but eventually understood. When the purée finally arrived, it was unfortunately inedible. The texture and taste reminded me of baby food, and even adding salt and pepper didn't help. I passed it around to the other folks at the table, all saying the same thing.
What made the experience even more disappointing was the service. Our waitress never came back to check on our meals, so we never had the opportunity to share our concerns while we were dining. She spent much of the evening chatting with other staff members and seemed distracted with friends and kids running around near the lobster tank. When we finished, another server brought us the check, and no one asked how our meal was or if everything was satisfactory.
Overall, this was a very disappointing experience, especially for the amount we spent. The restaurant itself is beautiful, clean, and has a great atmosphere, but unfortunately the food and service did not justify the price. We left wishing we had chosen somewhere else. read more