LONG BUT WORTH THE TIME TO READ!
I would say that this place USE to be my regular place to get my mani's and pedi's.. Recently I went in to get a manicure, the lady that started working on my nails got sick and left me sitting there for about 20 min unattended, before she came back and told me that one of the other nail techs were going to finish working on my nails once she was finished with her other customer. The new nail tech then came to finish my nails and I told her that I wanted a French manicure. She spoke NO English, seriously NONE. As she started cleaning up the white polished tips of my nails, I noticed that the lines were very crooked and everything look so uneven. Then as she thinks she is finished she lifts my hand and hums to me if it was OK, I said NO, they were all crooked. She then goes back and tries to fix them finally I tell her it's fine whatever. Then I stick my hand in the dryer as she works on the other hand and when she tells me to take my hand out I look at my nails and the white tips of about 3 nails are all bubbled up, it looked horrible, so what does she do, get the clear polish to paint over it hoping it would even it out. But how could it even out if I just had them drying in the dryer. Needless to say, I spent over and hour there an at the end told her to take it all off I didn't' like it at all it was horrible. Meanwhile the owner who originally started working on my nails came out of the back and had to translate to the girl what I wanted her to do. I left there with nothing, but a wasted hour and a half. The owner then tells me to come back and she would get her daughter Jenny to do my nails. I did go back a few days later, and yes Jenny did my nails and did a GREAT job, but she just did a color, not french because she said my nails were too short. OK, fine what ever. I left there and paid full price. Would of thought I would have gotten some sort of discount because of my wasted time prior. OK fine. So I go back just recently the week of Easter to get a mani and pedi. I told the owner I wanted HER to do my nails since Jenny was not there. and I wanted to try the French tips again since my Nails had grown out . She then convinces me to just pick a color and to give my nails about another 3 weeks to grow longer. The same girl that screwed up my nails the last time work on my pedi. Once she was done, the owner says, she's going to do your nails, and promised that it was going to be good since it was just a color. As she is working on my hand she is talking in her language to the owner, so then the owner comes and translates what she just said. She says that my nails were long and that she could do the French tips again, so I agree. This time she painted them nicely, then again I go to put my hand in the dryer and when I pull it out, 2 of my nails are bubbled up again. There she goes again trying to paint over it to smooth it out. The owner comes and looks at them and says they look fine, but she will redo them, she redid one of my fingers and the same thing happened again. Seriously I am not been picky, I can handle a little smudge here or there, but these were awful. So after the 2nd time she says come back when you have more time and we will fix for you, Again, Paid FULL price, no discount, walked out of there 2 1/2 hours later, very unsatisfied. I called this week to tell her I wanted to go get them fix and twice already she says they are too busy. I would not go back there and not recommend them to anyone. Also you would think at least 80% of their clients are female. They have the TV on the sports channel most of the time. I'm thinking I'm going to call the BBB and let them deal with it. So Disappointed. read more