I had gone to this salon before for a pedicure and decided to go again to have a full set of…read moreacrylic nails removed and get a gel manicure since I was in the area. Nancy was assigned to do my nails and did not speak one word of English. The only reason I bring this up is because typically, when you need to get your nails removed, they soak your fingernails for a few minutes to loosen the bond, then clip them off of your natural nails piece by piece. Well, an hour and a half later, they finally removed. It was not communicated to me clearly that they did a different process to preserve the nail by slowly filing it down then soaking your nails, then slowly filing it down then soaking your hands times 11! Literally, it took over an hour and a half to get them removed. Nancy was rough with my fingers. She had sharp nails and dug them into my fingers while she was rolling them from side to side to work on my nails. It was painful and I tried to explain to her not to grip my fingers so tightly. She also cut my one of my cuticles. I know I have thin cuticles - I tried to explain that to her but she didn't understand. The manager should have stepped in and explained the process better and communicated to Nancy my complaints. They had me soak my nails for over 25 minutes with foil wraps before switching me out to have John be my new nail technician. John was wonderful. We were able to have a nice conversation and he did a great job. However, I did have an appointment I needed to go to and I was late to it because when I walked into the salon at 12:30, I had no idea it wouldn't be until 2:00 pm before that process was done. I will not be returning.

Been on the hunt for a new pedicure place for about little over six months now, and I've finally…read morefound it! My mom and I did some research, but pedicure reviews are hard to come by at nail spots. We decided to try Escape, and we weren't disappointed! We came just after opening on a Saturday and were able to sit immediately. There are so many color options and all the classic options for pedicure types. My only thing is that the services are a little on the pricier side. However, our technicians were both so friendly, listened to our individual requests, and did a fantastic job overall! I love the blue ocean-like floor and cannot wait to go back.

Amazing job by Tea-friendly and professional, and very inexpensive. Also after living my pale…read morepinkish lavender gel manicure the first time, I got more adventurous and asked Tea to do a cute orange on pink swipe creative gel mani and I love it so much! Thanks Tea!

They do a fantastic job for the price! I got a regular polish French manicure for $18. I'm super…read morehappy about how well and quickly my nail tech fixed me up. Definitely makes me want to return!

Lisa is amazing! I have been seeing her for around 5 years and she gives the best pedicures. The…read moresalon is very clean and there are a lot of service options for whatever level of pampering you want. And you get free drinks! What else could you ask for!

Looove it here - I go here for hard gel polish Susa killed…read moreit with my recent set. Luchi's great too!

This lovely nail salon is professional, polite, clean, responsive and friendly. They give you a…read moredrink menu to order from and promptly served it. The last time I went there, I asked for water with cucumber. It was recreshing and they refilled it with more ice and water - it was perfect. They also offer wine and other great cocktails like an espresso martini. I had a great pedicure that was nice & relaxing. Their massage pedicure chairs are great. My gel acrylic nails filled by Sony. She did an excellent job and added a floral design that was detailed and gorgeous. I received many compliments. I can't remember a time where I have been more pleased with my nails. They are very popular for a reason. You should check them out!

It's now called LV Nail Lounge... I am happy to say I finally found my new nail salon! I've been…read morelooking for the perfect place with decent prices for quality work. I've gotten my nails done here twice now and a pedicure once. I chose the milk and honey pedicure, and they went above and beyond. The massage was great and the ingredients they used were real and fresh. I've found my new nail tech that I plan to go to as long as he's there. He really takes his time and makes sure that I'm happy with the work. I'll be back!

Sue was amazing! From start to finish. She was so friendly. Listened to everything I wanted. Even…read moreafter I changed my mind she was accommodating. The place is very clean and pretty inside. Really nice ambiance and very friendly staff. The work on my acrylic square nails was so pretty and nice that I decided to leave them without the French manicure.

**Don't come here unless you want to be treated with the utmost disrespect and possibly get an…read moreinfection.** Awful experience. Unfortunately, after reading the other one-star reviews, my experience doesn't appear to be unique. This place is so unprofessional. I had an awful experience with the technician, Su. She was so impatient and rude to me. I was just sitting there when I asked her which color was a brighter orange, and she aggressively responded, "It's a personal choice. I'm not you." I was so confused. Her whole demeanor was rude and aggressive throughout the entire session. She cut me and made me bleed twice. I asked her to be careful the first time, and instead of apologizing, she looked like she took offense to it, completely disregarded me, and then continued to cut my other finger. She didn't even bother offering me antiseptic or anything to clean the cuts. At that point, I just wanted to leave. When I told the guy at the front desk, he said he had overheard everything and apologized for her behavior. He said, "I don't know if she's having a bad day or personal problems." I thought to myself, even if she was, that doesn't mean you should take it out on your customer. The whole situation was bizarre, uncomfortable, and awkward. He told me that next time the manager would do my nails and take care of me. I don't know why, but I was open to giving it another chance. When I called to make an appointment with the manager, the same technician, Su, happened to answer the phone and refused to let me speak to the manager. She continued to be rude and said, "You should make sure to choose the color before you come in," as if it was somehow my fault she made me bleed. It was so strange. Then, out of nowhere, she said, "I'M NOT RACIST." That's when it clicked. Nobody deserves to be treated this way. Hopefully, this review can help prevent someone else from being discriminated against

This is my second time here and these ladies did absolutely amazing!…read more I Love the atmosphere, the music, and the clean environment. I had gotten a green tea organic pedi with a full acrylic gel, all together was 101$. I really don't know why this place isn't as busy as you'd think considering the excellent service and hospitality. I also had a broken pinky nail which took about half my nails room but even with that obstacle, she had given me a full set. She made it work and it was honestly relieving, I totally thought I was gonna leave out of there only 9 fingers done 10/10 experience Si, hablan español!

I had an appointment at 11 AM which I made days ago. When I arrived, the business was closed with…read morethe lights off and no one answered the phone at the Sunset Valley location or the Kyle location. There were no signs on the door about being closed for Memorial Day. Their website didn't mention anything either and it hasn't been updated since Christmas. I waited for 30 minutes since last time this happened they were just running a few minutes late. I was not notified that they would be closed. Their hours are listed as opening up at 9:30 AM which is false. I've come to this location several times and I usually enjoy my experience, but this is not the first time that I am locked out as a customer and all it takes is simple communication. If something came up and they had to close, that is completely understandable. However, no one told me. I came and wasted my time and now I have to find a new salon to get my service done for graduation. It is currently 1142 as I'm writing this post and they still have not shown up.

DEFLY a better experience today. Cindy did an amazing job on my Pedi and Sarah an equally amazing…read morejob on my mani. Always Happy to make my way to Austin for these services. At Queen Spa!

Update- I went here to get a full set for Valentine's Day. I came back because this location is…read moreconveniently near me. It was horrible. I was sitting on a chair while for 30 minutes after the technician prep my nails- I would've left but my nails were already ruined by the drill and the tips were on. It took over 2 hours because the technician/ hostess kept leaving and coming back every 5 minutes. I was left with just the acrylic gel for over 10 minutes and it slumped over and made the nails look deformed/ oddly shaped. After one week- two of my nails broke. Please do not waste your money here.

Decided to get a pedicure while my car was being washed. I was the only customer as I arrived first…read morething. The man was distracted, constantly looking at the door for other customers, though I have no idea how he would have serviced anyone else since he was the only nail tech working. He looked away while working on my cuticles (), fumbled to find the right tools, and glanced at his phone regularly. I'm crossing my fingers and toes that I don't get an infection. Should have browsed Goodwill instead.

Great service and great job! The ladies in here are very…read morewelcoming and my nails look amazing!